Complaints

This profile includes complaints for DoorDash's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  DoorDash

  303 2nd St Fl 8 San Francisco, CA 94107-1366

  
• 

  DoorDash

  502 - 67 Mowat Ave Toronto, ON M6K 3E3

• 

  DoorDash

  439 University Ave, 5th Floor Toronto, ON M6K 1X9

• 

  DoorDash

  3152 Leavenworth St STE 2 Omaha, NE 68105

• 

  DoorDash

  5001 Brentwood Stair Rd Fort Worth, TX 76112

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/02/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have reason to believe my SSN was used to create a driver account. despite me already having a consumer account and never getting any indication that my account was compromised or emails/texts about password resets, someone was apparently able to earn over $14,000 in 2022 using my SSN, which Doordash (via Stripe) reported to the *** as income this year. the *** is now billing me over $8,000.it was Doordash's data breach and subsequent inadequate security practices that allowed someone to utilize my SSN. it is their responsibility to fix the issue by contacting the *** and alerting them to the mistake. I have also reported this to the **** put credit alert and credit freeze on my account, and am in response to the *** about this.if Doordash does not take the steps on my behalf to reach out to the ***, I will be filing a lawsuit against them.

  

  Business Response

  Date: 05/03/2024

  Hi ******, 

  Thank you for contacting DoorDash BBB Support. We are sorry to hear that your experience with our platform was less than perfect. 

  It appears this issue was caused by someone who obtained information from third-party sources to create a fraudulent Dasher account(s). Weve taken immediate steps to deactivate the unauthorized account(s) and we will continue to evaluate and improve processes to prevent these types of erroneous 1099s in the future. We understand that having your identity stolen can be very overwhelming at times. The time and effort spent to get this amended may be inconvenient. Here at DoorDash, we want to help provide you with information regarding next steps and options you have to correct this. Please note that DoorDash cannot provide you with any tax or legal advice. The resources below are provided for informational purposes only, and you should always consult with a tax or legal professional if you are uncertain of how to proceed. 

  You have already taken the first outlined step within the identity theft.gov website by contacting DoorDash to advise that this identity theft occurred. Based on information from published *** guidelines, DoorDash does not amend tax forms. However, you can use this email as evidence that you reported the identity theft. 
  See below for common questions regarding identity theft:

  How does this happen?
  It appears this issue was caused by someone who obtained information from third party sources to create a fraudulent Dasher account(s). 
  What do companies like DoorDash do when a person reports identity has been stolen?
  DoorDash issues *** Form 1099 in accordance with applicable laws based on information available to us at the time of issuance. While we are unable to amend *** Form 1099, the *** has outlined on its website that a victim of identity theft who receives an incorrect Form 1099 as a result of the identity theft should not include that income on their tax return.
  Will I be penalized by the *** because I am a victim of identity theft? 
  Based on *** guidelines, a victim of identity theft that receives an incorrect Form 1099 should not report the income on their tax return. You can review the guidelines and consult a tax professional regarding whether or not you should include this information on your tax return.
  How can I proceed with reporting my identity theft? 
  Please review the *** Step-by-step process on What To Do Right Away - ************************* The type of Identity theft is the Form 1099, and see here guidance on how to proceed with this type of Identity Theft.

  For additional steps that you may consider, please review the guidance issued by the *** to address this type of situation, including potentially filing an Identity Theft Affidavit. Guidance also recommends that you place a free one-year fraud alert on your credit reports by contacting any one of the three nationwide credit reporting companies online or through their toll-free numbers. The bureau you contact must tell the other two.

  Equifax: ************
  Experian: ************
  ************ ************ 

  Lastly, you may **** a complaint with the ************************* 

  Wishing you the best of luck and we hope that you are able to resolve this with the *** within the near future. We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you. 

  Best, 
  DoorDash BBB Support 

  Customer Answer

  Date: 05/04/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:05/02/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with DoorDash on 5/1. I order a chicken sandwich meal with a tea, a chicken wrap meal with a tea, and an order of nuggets and a tea. Door dash came and I opened the bag and the ENTIRE order was wrong as seen by the picture provided. I reach out initially and provide pictures. (They later they say they did not get). I got a mess saying I would hear something within an hour. Then I got a message saying it was denied. I called and was told they denied it due to not getting the proof picture. I was sent an email and I sent the picture again and was given red number *********. I was told it was escalated at to wait 12 hours. Did!!! Sent a chat this morning when I hadnt heard anything and was given ANOTHER ref number and told they didnt get the picture to approve my refund/replacement. Then when I tried to ask about what is going on and about the previous ref number they closed my chat. This happened TWICE. I had to chat again and speak to ANOTHER rep that said they still didnt have the pictures and it was escalated again and to wait an hour.. so now Im here over an hour later and still no resolution.

  

  Business Response

  Date: 05/03/2024

  Hi Markeyta,  
  
  Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery experience was less than perfect. 
  
  We sincerely apologize for the issue with your order and have processed  a refund of $40.56 back to your original payment method. This amount is aligned with the details of your order. You should expect to receive this amount back to your original form of payment within 5-7 business days. 
  
  We thank you for taking the time to provide feedback about your delivery experience. We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you. 
  
  Best, 
  DoorDash BBB Support
  

• Initial Complaint

  Date:05/02/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Date Was 04/26/24 And I Paid $52.32. Ive Sent Screenshots Of Proof That Another Dasher That Wasnt Assigned To Me Stole My Food So I Had To Wait Almost 2 Hours And Then I Got The Wrong Order. Buffalo Wild Wings Did Nothing To Solve It And DoorDash Only Gave Me $5 Out Of $52.32 And That Is Unacceptable I Deserve My Full Refund Especially Since Im Loyal Dashpass Member They Should Not Be Able To Get Away With Double Theft Like That!!!!

  

  Business Response

  Date: 05/03/2024

  Hi Moni, 
  
  Thank you for contacting DoorDash BBB Support. Unfortunately, we are unable to approve your request due to the amount of previous compensations on your accounts. 

  To avoid any confusion, for future reference, here is our Consumer Terms of Service if you wish to review again the terms to which you agreed when signing up for your DoorDash account. Charges paid by you for completed and delivered orders, or for orders confirmed by a Merchant, are final and non-refundable. DoorDash has no obligation to provide refunds or credits but may ***** them gratuitously at DoorDashs sole discretion in each case. 
  
  While we could not fulfill your request this time, please rest assured that we'll continue to work to improve our process to ensure you'll have a great experience moving forward.
  
  We thank you for your understanding. 
  
  Best, 
  DoorDash BBB Support 

  Customer Answer

  Date: 05/08/2024

   
  Complaint: 21656859
  
  I am rejecting this response because:
  They took my money and youre letting them get away with it and I have proof as well RUN ME MY REFUND OR EVERYONE WILL REPORTED TO GOVERNMENT FOR FRAUD!!
  Sincerely,
  
  Armani ****

  

  Business Response

  Date: 05/09/2024

  Hi Moni, 
  
  Thank you for contacting DoorDash BBB Support. We are restating the following as there is no further information we can provide at this time. You are welcome to review again the following. 

  Unfortunately, we are unable to approve your request due to the amount of previous compensations on your accounts. 
  
  To avoid any confusion, for future reference, here is our Consumer Terms of Service if you wish to review again the terms to which you agreed when signing up for your DoorDash account. Charges paid by you for completed and delivered orders, or for orders confirmed by a Merchant, are final and non-refundable. DoorDash has no obligation to provide refunds or credits but may ***** them gratuitously at DoorDashs sole discretion in each case. 
  
  While we could not fulfill your request this time, please rest assured that we'll continue to work to improve our process to ensure you'll have a great experience moving forward.
  
  We thank you for your understanding. 
  
  Best, 
  DoorDash BBB Support 

• Initial Complaint

  Date:05/02/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I didn't received my order, I waiting for 45 mins. Doordash won't refund my money for this order.

  

  Business Response

  Date: 05/03/2024

  Hi Ri, 
  
  Thank you for contacting DoorDash BBB Support. We are sorry to hear that your experience with our platform was less than perfect. 
  
  Upon review of your recent order at ******** on May 2, 2024, we see that your order was placed at 7:16 AM PDT with an approximated delivery time quoted to you of 8:03 AM PDT. We see the order was marked delivered by the Dasher at 8:12 AM PDT about 9 minutes delayed for your quoted delivery time. However, as a courtesy for the inconvenience at this time, we have issued $15.00 credits to your DoorDash account. Credits are available immediately and automatically apply to your next order. No additional compensation will be provided for this issue. You are welcome to review again the terms within the link below if you wish. 
  
  To avoid any confusion, for future reference, here is our ******** ***** ** ******* if you wish to review again the terms to which you agreed when signing up for your DoorDash account. Charges paid by you for completed and delivered orders, or for orders confirmed by a Merchant, are final and non-refundable. DoorDash has no obligation to provide refunds or credits but may grant them gratuitously at DoorDash’s sole discretion in each case. 
  
  We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you. 
  
  Best, 
  DoorDash BBB Support 
  

• Initial Complaint

  Date:05/02/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is based solely on the unapologetic, non empathetic, careless treatment to short and long term customers. I placed an $100 order with DoorDash. The drivers vehicle got a flat, which is totally understandable. With this result, the driver was unapologetic and told me to go pick up my food. Okay, fine. I felt as a customer, Ill report this via chat. Lo and behold, the same thing happened, the chat representative was not concerned and very uncaring. The representative ended the chat on me as I was expressing my feelings about what happened, which I did nicely. I then ask for any contact information to corporateshe couldnt provide it.Theres no way a company should treat me or any consumer like were a nobody when we play a big part in their success. Then, to have a wait for a refund in 3 business days is ridiculous! Especially if its not your fault. I still have not spoken to anyone whos trained enough to offer an apology.

  

  Business Response

  Date: 05/03/2024

  Hi *******,
  
  Thank you for reaching out to DoorDash BBB Support. We appreciate your feedback! Our goal at DoorDash is to provide a high-quality service every time. We want you to know that we have passed along your comments so we can improve in the future.

  
  

  We can confirm a refund for your order from Yamato Steakhouse of ***** was issued on May 2, 6:19 AM.  Due to differences in bank processing times, your refund timeline may vary. Pending charges will be removed from your statement or updated to reflect the final charge within three business days. Charges already processed will be refunded to your original payment method within five to seven business days. 
  
  We thank you for taking the time to provide feedback about your delivery experience. We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you. 

  
  Best,
  DoorDash BBB Support

  Customer Answer

  Date: 05/03/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************************

• Initial Complaint

  Date:05/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a meal from ***************** for $68.04, when the food came and I opened it, you can tell the food fell and was all smashed and ripped up. I called DoorDash right away and they told me they couldnt redeliver it, then they decided they could. When they placed the redelivery order, they only had 2 of the items in the order so I had to call them back again and they placed an other order. They assigned a dasher who was on a bike (again) which is what they think was the issue the first time and that is how the food turned over so they reassigned dashers over 6 times with dashers never ever even delivered the food and one of the dashers ended up keeping food as per the store because it was never returned. Long story short, after waiting over 2 hours for food and being assigned now a total of 7 dashers from start to finish, I never received my food and the decision was to give me DoorDash credits, they dont give money back. That is not the answer I am looking for, I waited over 2 hours for food and never received it, I pay to use DoorDash because I am a pass member and all I want is my $68.04 back to my credit card. Right now I dont want to be forced to use DoorDash or their credits, I just want to get my money back. DoorDash should be held accountable for their dashers dropping food and assigning over 6 dashers and the customer never getting the food. Please give me a refund

  

  Business Response

  Date: 05/03/2024

  Hello *******,
  
  Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery was less than perfect.
  
  We regret to inform you that, as per our current policy and procedures, we are unable to honor your request to change your credits to a refund for the recent delivery.
  We apologize for any inconvenience this may cause and appreciate your understanding.
  
  We thank you for taking the time to provide feedback about your delivery experience. We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you.
  
  Best,
  DoorDash BBB Support

  Customer Answer

  Date: 05/04/2024

   
  Complaint: 21656482
  
  I am rejecting this response because:
  
  DoorDash should not make me have to buy from them after messing my order up by first dropping my food and then assigning 6 different dashers and me never receiving the food because it was then canceled.

  I shouldnt be forced to get my money back by having to use their services which are not efficient and faulty. I should be given the opportunity to get a full refund to my original payment method.

  
  Sincerely,
  
  ******* Swintelsky

  

  Business Response

  Date: 05/08/2024

  Hi *******, 
  
  Thank you for contacting DoorDash BBB Support. We apologize for any poor experience while trying to resolve this matter.
  

  We apologize for any inconvenience, but we regret to inform you that, in accordance with our current policy and procedures, we are unable to accommodate your request to convert your credits into a refund for the most recent delivery. We appreciate your understanding in this matter.
  

  We thank you for taking the time to provide feedback about your delivery experience. We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you. 
  
  Best, 
  DoorDash BBB Support

  Customer Answer

  Date: 05/08/2024

   
  Complaint: 21656482
  
  I am rejecting this response because: I shouldnt be forced to only get a resolution by using DoorDash again, if DoorDash made a mistake, they should be held accountable, 6 different dashers and no food and not force me to use DoorDash again in order to get a refund 
  
  Sincerely,
  
  ******* Swintelsky

  

  Business Response

  Date: 05/13/2024

  Thank you for contacting DoorDash BBB Support. We are sorry to hear that your experience using our service was less than perfect.  Thank you for taking the time to provide your feedback so that we could assist on this matter. At this time a resolution has been provided according to DoorDash policies. We are unable to assist further and consider the matter resolved.
  
  For any additional questions you may reach out to our Support team.
  We appreciate your continued support and patience as we look into innovative ways to improve our service.
  
  Best,
  DoorDash BBB Support

• Initial Complaint

  Date:05/01/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today being May 1, 2024 I ordered from CVS via DoorDash Daytime TheraFlu, and nighttime TheraFlu. The nighttime TheraFlu was out of stock. I requested a refund for the nighttime TheraFlu. The DoorDash picked up two daytime TheraFlu, instead of acknowledging my request for a refund of the nighttime TheraFlu. The DoorDash said he couldnt do anything and I would have to contact support. When I got on chat The support agent Read my report of what occurred and immediately canceled my order and refunded it to my card. This is not what I wanted nor what I requested. All I wanted was a refund for the night time TheraFlu and to receive the daytime Theraflu. The agent canceled the order and refunded me without my permission and without notifying me in advance. When I spoke to a supervisor at DoorDash, they told me there was nothing they could do. I requested DoorDash as an apology for the agent canceling my order without my permission as that was and not what I requested. They told me again there was nothing they can do Despite the order being canceled and refunded without notifying me or giving me options. So now I am escalating this.

  

  Business Response

  Date: 05/02/2024

  Hi *****, 
  
  Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery experience was less than perfect. 
  
  We see the order from CVS was refunded $26.03 in credits, and the credits were the exchange to a refund.  Due to differences in bank processing times, your refund timeline may vary. Pending charges will be removed from your statement or updated to reflect the final charge within three business days. Charges already processed will be refunded to your original payment method within five to seven business days. 
  
  We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you. 
  
  Best, 
  DoorDash BBB Support

• Initial Complaint

  Date:05/01/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Issue with Order Pickup at ************** on April 29 Dear DoorDash Support,I hope this message finds you well. My name is *********************, and I am writing to report an issue with a recent pickup order I placed through your service.On April 29, I ordered food from ***** Creperie for a total of $69.18. When I arrived at the restaurant to pick up my order, I was informed that it had already been picked up by someone else. This situation was quite inconvenient and I was unable to receive the food I had paid for.I would appreciate your assistance in investigating this matter and would like to request a refund for the amount paid. Please find my order details below:- **Order Date:** April 29 - **Restaurant:** ***** Creperie - **Order Total:** $69.18 - **Contact Email:** **************************** **Phone Number:** ********** Thank you for your attention to this matter. I look forward to your prompt response and resolution.Best regards,*********************

  

  Business Response

  Date: 05/02/2024

  Hi ****, 
  
  Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery experience was less than perfect. 
  
  We have issued a refund of $69.18, Due to differences in bank processing times, your refund timeline may vary. Pending charges will be removed from your statement or updated to reflect the final charge within three business days. Charges already processed will be refunded to your original payment method within five to seven business days.  
  
  To avoid any confusion, for future reference, here is our Consumer Terms of Service if you wish to review again the terms to which you agreed when signing up for your DoorDash account. 
  
  We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you. 
  
  Best, 
  DoorDash BBB Support

• Initial Complaint

  Date:05/01/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attempted to make a transaction on May 1st, 2024 at 5:05 pm EST with DoorDash for a few items at 7-Eleven for the amount of $18.26. The order went through with no problems until it was time for delivery, at which point I waited outside around 5-10 minutes before the order was set to arrive to make sure I did not miss it. when I looked to check the status of the order I saw that it was listed as completed, despite myself not having received the order. the order was also not one that could be just left at a door as it contained alcohol and required my ID to complete it. when I attempted to request a refund from DoorDash they denied both my initial request as well as the escalation, despite my offer to send them proof that I had not received the order.

  

  Business Response

  Date: 05/02/2024

  Hi ******, 
  
  Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery experience was less than perfect. 
  
  We have issued a refund of $18.01,  Due to differences in bank processing times, your refund timeline may vary. Pending charges will be removed from your statement or updated to reflect the final charge within three business days. Charges already processed will be refunded to your original payment method within five to seven business days.  
  
  We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you. 
  
  Best, 
  DoorDash BBB Support

  Customer Answer

  Date: 05/02/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:05/01/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  April 27th I placed a $27 order that included alcohol. When the Dasher arrived he could not scan my ID and customer service told him he could not leave the order with me. I have put in 4 requests for a refund and after denying it multiple times they gave me a refund of $2.55.

  

  Business Response

  Date: 05/02/2024

  Hi ******, 
  
  Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery experience was less than perfect. 
  
  We have issued a refund of $25.08,  Due to differences in bank processing times, your refund timeline may vary. Pending charges will be removed from your statement or updated to reflect the final charge within three business days. Charges already processed will be refunded to your original payment method within five to seven business days.  
  
  To avoid any confusion, for future reference, here is our Consumer Terms of Service if you wish to review again the terms to which you agreed when signing up for your DoorDash account. 
  
  We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you. 
  
  Best, 
  DoorDash BBB Support

  Customer Answer

  Date: 05/05/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************