Business Profile

Food Delivery

DoorDash

Complaints

This profile includes complaints for DoorDash's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

17,450 total complaints in the last 3 years.
6,692 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/17/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 7/16/24 at 8:50 AM via the Doordash website I ordered a grocery delivery from GIANT food store. At 10:26 AM I received a photo from the dasher saying my order had been dropped off. The address in the image was not my address. I even double checked outside my door and no items had been dropped off. I immediately selected the Help button on the doordash website. It did not let me select a case type of explain any details and instead displayed a message stating that my case was being reviewed and someone would reach out to me within an hour. 15 minutes later I received an email saying my refund was denied. After attempting to reach out to Doordash via their ******* page I was provided a phone number which I called at 10:53 AM and spoke to customer service, explained that my ordered was delivered to the incorrect address and they stated they would open an appeal. Within 5 minutes I received an email saying my appeal was declined. Frustrated that I was getting declined when I had no items and was out over $40 I called back and demanded to speak to another agent who said they would reopen the appeal. Yet another email shortly after stating I was denied. I called back and demanded a callback from a supervisor. The supervisor called me and stated their hands were tied and I would just have to take the loss then disconnected on me when I tried to plead my case. I tried reopening my case via chat online to no appeal. At this point it's incredibly frustrating because normally when I have an issue with Doordash it's resolved right away and it's not my fault I don't have my order because the dasher delivered to the incorrect address. If you look at the home in the image provided by the dasher you will see the porch they left it on does not match the one in the photos of previous orders I've had dashed sent to my home. It should be an easy appeal if Doordash actually cared about their customers. Instead ********************** is telling me to argue with my bank instead.
Business Response
Date: 07/22/2024
Hi ******,

Thank you for contacting DoorDash BBB Support. We understand that you had a disappointing experience using our service. We know how frustrating this can be. We review requests on a case-by-case basis and for this particular order, we are unable to provide compensation due to DoorDashs policy.

While we could not fulfill your request this time, please rest assured that we'll continue to work to improve our process to ensure you'll have a great experience moving forward.

We thank you for your understanding.

Best,
DoorDash BBB Support
Customer Answer
Date: 07/22/2024

Complaint: 22001680

I am rejecting this response because:
You didn't even look into my complaint to access. The address the food was delivered to was not my address. You can utilize ****** maps and past images from drop offs from the same location and see that the order was not dropped off at the correct location. As someone who just renewed their Dashpass membership I'm extremely disappointed in the response of customer service in regards to this issue and the attempt to hold me accountable for a mistake made by your drivers.

Sincerely,

***************************
Business Response
Date: 07/23/2024
Hi Divena,

Thank you for contacting DoorDash BBB Support.

We understand this was not the desired outcome but it has been determined that we are unable to provide any further compensation for this order. Based on our Terms of Service, DoorDash is not obligated to provide refunds or credits but may ***** it on a case-by-case basis.

Below I have included the link for our Terms of Service that goes into more detail on our refund policy.
*********************************************************************************************;
Thank you for your understanding.

Best,
DoorDash BBB Support

Customer Answer
Date: 07/23/2024

Complaint: 22001680

I am rejecting this response because:
You are unable to explain to me how your policy refuses a refund for customers when items are delivered to the incorrect address. It's pretty much ensuring I'll never use Doordash again because this is the worst customer experience I've ever had with the company.

Sincerely,

***************************
Business Response
Date: 07/24/2024
Hi ******,

Thank you for reaching out.

We understand that this isnt the resolution you were looking for. We do apologize for the inconvenience, and we want you to know we take these situations and your feedback seriously. We review requests on a case-by-case basis and for this particular order, we are unable to provide compensation due to DoorDashs policy.

We appreciate your continued support and patience as we look into innovative ways to improve our service.

Best,
DoorDash BBB Support
Initial Complaint
Date:07/17/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Received a completely wrong order, food made wrong and missing, from *************. Both refund requests were denied despite me having no previous orders on my account and providing photograph proof. I am about to file a charge back with my bank if my order is not refunded in full.Account email *******************
Business Response
Date: 07/22/2024
Hi Winter,

Thank you for contacting DoorDash BBB Support.
We understand that you had a disappointing experience using our service. We know how frustrating this can be. After a careful examination of your account and the evidence provided, we regret to inform you that we are unable to process a refund for your purchase due to DoorDashs policy. Our review included a detailed analysis of the transaction history, account activity, and all relevant documentation provided.

While we could not fulfill your request this time, please rest assured that we'll continue to work to improve our process to ensure you'll have a great experience moving forward.

We thank you for your understanding.

Best,
DoorDash BBB Support

Customer Answer
Date: 07/22/2024

Complaint: 22001104

I am rejecting this response because:
That was my first order. There are no previous refund requests or orders placed. I filed a charge back already, if you want me to cancel it you'll refund my money. Doordash has defrauded me and many others.

Sincerely,

Winter *****
Business Response
Date: 07/23/2024
Hi Winter,

Thank you for reaching out to DoorDash BBB Support.

At this time, due to the details that have been reviewed along with the information we gathered in our system, we're currently unable to extend compensation. We still encourage you to report issues like this in the future so we can work to prevent these issues from happening.

We want you to know we take your feedback seriously. We have reported this incident to the appropriate parties to avoid this type of order issue in the future.

Thank you, again, for reaching out and reporting this concern.

Best,
DoorDash BBB Support

Customer Answer
Date: 07/23/2024

Complaint: 22001104

I am rejecting this response because: ************* that steals from customers. My bank will return my money.

Sincerely,

Winter *****
Business Response
Date: 07/24/2024
Hi Winter,

Thank you for contacting DoorDash BBB Support.
We understand that this isnt the resolution you were looking for. We do apologize for the inconvenience, and we want you to know we take these situations and your feedback seriously. We have reported this incident to the appropriate parties to avoid this type of order issue in the future.

We appreciate your continued support and patience as we look into innovative ways to improve our service.

Best,
DoorDash BBB Support

Customer Answer
Date: 07/24/2024

Complaint: 22001104

I am rejecting this response because:
Company made no attempt to resolve the issue.

Sincerely,

Winter *****
Initial Complaint
Date:07/16/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered an item off of DoorDash. A different item was delivered. DoorDash did not contact me prior to making this substitution. I requested a refund but DoorDash refused.
Business Response
Date: 07/19/2024
Hi *****,

Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery was less than perfect.

We issued compensation to your account in the amount of $260.38. This amount is aligned with the details of your order. You should expect to receive this amount back to your original form of payment within 5-7 business days.

We thank you for taking the time to provide feedback about your delivery experience. We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you.

Best,

DoorDash BBB Support
Initial Complaint
Date:07/16/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of transaction - 7-16-2024 Amount of money paid to business - $34.98 What the business committed to provide you - Delivery of groceries What the nature of the dispute is - Groceries delivered to wrong door, had to walk around my apartment complex to find it and nothing was anywhere, meaning my groceries were delivered wrong and stolen. Whether or not the business has tried to resolve the problem - No, they straight out declined. I had to cancel my Dashpass and I refuse to use their service again till I get a refund.Account/order/Tracking number - There are no order # but the account is tied to ************************* and it's a dollar general order.Even in the picture the dasher took, you cannot see the apt. #, I don't know if this was purposeful or what but I want my money back asap.
Business Response
Date: 07/19/2024
Hi *****,

Thank you for contacting DoorDash BBB Support. We understand that you had a disappointing experience using our service. We know how frustrating this can be. We review requests on a case-by-case basis and for this particular order, we are unable to provide compensation due to DoorDashs policy.

While we could not fulfill your request this time, please rest assured that we'll continue to work to improve our process to ensure you'll have a great experience moving forward.

We thank you for your understanding.

Best,
DoorDash BBB Support
Initial Complaint
Date:07/16/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order with DoorDash. I got a notice from the driver that the Burger King did not have power and I would not be able to get my order. I tried contacting DoorDash support five times over the course of ******************************************************************** the end, I felt like I had to cancel my order on my end to avoid wasting more drivers time gas money, DoorDash money and doing so did not receive a full refund for an order I did not receive. I think this is wrong. I should not have been able to order from a store who did not have power. There should be systems in place that notify DoorDash that business does not have power or Internet and therefore cancels any availability for orders to be placed I am looking for a refund for my order, and I will accept no less than this. I have receipts of the DoorDash driver contacting me via voicemail telling me that they did not have power. I also have receipts of me texting another driver saying I cannot contact DoorDash. Can you please call DoorDash and cancel my order I am sure that DoorDash has internal records showing that I tried to contact them via chat support five times and each time at the end it asked me for a review, and which I responded negatively because I did not contact anybody I was not not able to. I do not wish to be contacted by telephone. I only wish to be contacted by my email address, which I provided. I am only frustrated with DoorDash, and I think that they should change their systems and it is not an ethical way to conduct business by forcing drivers to restaurants that cant even provide orders and customers who cant even get orders canceled with full refund for orders they did not receive.
Business Response
Date: 07/17/2024
Hello,

Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery was less than perfect.

We issued a refund to your account for the amount of $24.93. This amount is aligned with the details of your order. You should expect to receive this amount back to your original form of payment within 5-10 business days.

If you have any additional questions or concerns, please reach out to DoorDash Support so we may assist you.

Best,
DoorDash BBB Support
Initial Complaint
Date:07/16/2024
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On July 8 2024 I placed an order at 5:35 pm. I received the order 7:44 pm. Over 2 hours later. I sent a complaint via the door Dash application, and received an email at 7:55 pm stating I would receive a refund to my original payment method and a 10$ credit. I did not receive either. I instead was told that the email was a mistake since I was given a 5$ credit. I followed up and escalated this to door dash 3 times and was told too bad its our policy. I find it concerning that a company can confirm in writing via email a resolution and the not follow through.
Business Response
Date: 07/18/2024
Hello,

Thank you for your response and for bringing these concerns to our attention. I am deeply sorry for the poor customer service you experienced when trying to resolve the delivery options on your account. This is not the level of service we strive to provide, and I apologize for the frustration and inconvenience it caused.
As a courtesy, we have issued $20.00 in DoorDash credits. These funds are available immediately and will be automatically applied to your next orders.
Your feedback is incredibly valuable, and we are committed to improving our support team's performance. We will be addressing these issues with our team to ensure they receive the necessary training to better assist our customers in the future. We appreciate your loyalty and your patience, and we regret that your recent experiences have been unsatisfactory.

If you have any further questions or concerns, please do not hesitate to reach out.

Best regards,
DoorDash BBB Support

Customer Answer
Date: 07/18/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:07/16/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
i made an order from ******; they sent me soggy food with meat in it and only half of my sides. i tried to file for help and they said i had too many complaints. i thought i was signing up for a free trial of doordash to get 60 percent off my next three orders - instead they gave me a different discount, charged me for doordash and i cant cancel the transaction. i want a full refund on to the card i used for all of it.
Business Response
Date: 07/18/2024
Hi *****,

Thank you for contacting DoorDash BBB Support.

We understand that you had a disappointing experience using our service. We know how frustrating this can be. We review requests on a case-by-case basis and for this particular order, we are unable to provide compensation due to DoorDashs policy. For any future issues or concerns, we kindly ask that you contact our support team directly and provide any relevant evidence. This will help us document the issue accurately and take the appropriate action to resolve it. We apologize for any inconvenience this may have caused and appreciate your understanding.

While we could not fulfill your request this time, please rest assured that we'll continue to work to improve our process to ensure you'll have a great experience moving forward.

We thank you for your understanding.

Best,
DoorDash BBB Support

Customer Answer
Date: 07/18/2024

Complaint: 21998820

I am rejecting this response because i could not fill out a report on your app, it would not let me.

Sincerely,

*******************
Business Response
Date: 07/19/2024
Hi Grace,

Thank you for reaching out to DoorDash BBB Support. We really appreciate your patience as we looked into this.

At this time, due to the details that have been reviewed along with the information we gathered in our system, we're currently unable to extend compensation. We still encourage you to report issues like this in the future so we can work to prevent these issues from happening.

We want you to know we take your feedback seriously. We have reported this incident to the appropriate parties to avoid this type of order issue in the future.

Thank you, again, for reaching out and reporting this concern.

Best,
DoorDash BBB Support

Customer Answer
Date: 07/19/2024

Complaint: 21998820

I am rejecting this response because:
you gave me rotten soggy food dangerous to eat and want me to pay to get sick. your customer service does not work. you said it was a trial for door dash then charged me then would not refund me even if i hit cancel. you are trying to force people to pay for food that will make them sick and this is a huge issue. i dont care if you pretend your website doesnt work you still cant steal from people or sicken them. which is what i have been in the past and would have been had i eaten that food. i think the police need to get involved maybe doordash has an agreement with restaurants to sell the food that would have gone in dumpsters to customers?
Sincerely,

*******************
Business Response
Date: 07/22/2024
Hi *****,

Thank you for reaching out.

We understand that this isnt the resolution you were looking for. We do apologize for the inconvenience, and we want you to know we take these situations and your feedback seriously. We have reported this incident to the appropriate parties to avoid this type of order issue in the future.

We appreciate your continued support and patience as we look into innovative ways to improve our service.

Best,
DoorDash BBB Support

Customer Answer
Date: 07/22/2024

Complaint: 21998820

I am rejecting this response because: you are forcing people to pay for expensive food they cant eat.

Sincerely,

*******************
Initial Complaint
Date:07/16/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order using a promotion code taking $15 off the order. This promotion code was for 3 orders, this being the 3rd order. You can see the previous 2 orders also have $15 off. Shortly ater placing the order, the merchant canceled it. Doordash support is unwilling to assist with a new promotion code or a credit of the $15. Per their policy, paragraph 12 section c, it's under their sole discretion on each case. They keep telling me I used the promotion code, no the order was canceled, so no it was not actually used. Again, I did not cancel the order, the merchant did. I just spent so much time in several chats and with the worst agent over the phone, ****. No where in their policies does it cover a canceled order with a promotion code. I understand $15 isn't a lot but it's principal to have the chats ended on me and have **** blow me off for something that could've been easily handled. I want the credit for the $15 plus additional credits for my time and hassle over something that could've easily have been handled.
Business Response
Date: 07/17/2024
Hello,

Thank you for contacting DoorDash BBB Support. Thank you for bringing these concerns to our attention. I am deeply sorry for the poor customer service you experienced when trying to resolve the delivery options on your account. This is not the level of service we strive to provide, and I apologize for the frustration and inconvenience it caused.
Your feedback is incredibly valuable, and we are committed to improving our support team's performance. We will be addressing these issues with our team to ensure they receive the necessary training to better assist our customers in the future. We appreciate your loyalty and your patience, and we regret that your recent experiences have been unsatisfactory.
As a courtesy, we have issued $25.00 in DoorDash credits. These funds are available immediately and will be automatically applied to your next orders.

If you have any additional questions or concerns, please reach out to DoorDash Support so we may assist you.

Best,
DoorDash BBB Support

Customer Answer
Date: 07/17/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:07/16/2024
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered food the delivery driver did not bring food to the unit as instructed in notes my order was left with someone else other than myself and i was charged i contacted customer service by phone and app i lost 45 minutes of pay and no lunch due thw time by speaking to 3 customer service agents and two online chat personal to report the issue
Business Response
Date: 07/18/2024
Hi ****,

Thank you for contacting DoorDash BBB Support. We are sorry to hear that your experience using our service was less than perfect.

We would be happy to look into this for you. We couldn't find the order(s) with the information provided. For each occurrence you are reaching out regarding, please provide the following:

Name of the merchant
The date of the order
The total charge
The email address used to place the order

Please Note: We will need all of the above details to investigate the issue.

We appreciate your continued support and patience as we look into innovative ways to improve our service.

Best,
DoorDash BBB Support
Customer Answer
Date: 07/18/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:07/16/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing about an unsatisfactory experience I had this past Friday. I ordered food for my family and friends, but it took an extra hour to arrive, and approximately two-thirds of the items were missing. When I initially called ********** they informed me that the delivery driver only picked up one of three bags and advised me to contact DoorDash to resolve the issue.I immediately contacted DoorDash and have spent roughly three hours over several calls since then. My repeated requests for a redelivery or refund have been denied without a clear explanation. As you can see in the photo from the receipt submitted by the delivery driver, only one bag was delivered. DoorDash has claimed they don't have enough evidence to prove that not everything was delivered. However, the amount of food ordered would require more than one bag, as substantiated by my call to Taco Bell.Every agent I spoke with responded with something along the lines of, "I'm sorry to hear that, but there's nothing that I can do. The system won't allow me to issue a refund. I see that we have already denied your request. Would you like me to submit an appeal for you again?" Additionally, I was promised a callback from a supervisor twice, once on Sunday and once on Monday, but I never received any response. Today, I was told, "There isn't enough evidence to support my claim that there was missing food in my order." At this point, it is no longer about the value of the missing items but rather a matter of principle. I feel taken advantage of by a large company, with little recourse other than not using their services again, advising others against using them, and opting for alternative companies when ordering food at work.
Business Response
Date: 07/19/2024
Hi ****,

Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery was less than perfect.

We issued compensation to your account in the amount of $109.64. This amount aligned to your total amount for your order. This amount was added to your account in credits. We have added an additional amount of $40 to your account as a courtesy in efforts to make things right.

We thank you for taking the time to provide feedback about your delivery experience. We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you.

Best,

DoorDash BBB Support
Customer Answer
Date: 07/22/2024

Complaint: 21998428

I am rejecting this response because I have yet to receive the credit of roughly $149 to my account that was supposed to be credited last Friday. I will agree that this has been resolved once the credit has been applied to my account.

Sincerely,

*************************
Business Response
Date: 07/24/2024
Hi ****,

Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery was less than perfect.

We issued compensation to your account in the amount of $150.00. This amount was added to your account in credits.

We thank you for taking the time to provide feedback about your delivery experience. We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you.

Best,

DoorDash BBB Support

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

DoorDash is BBB Accredited.