Business Profile

Food Delivery

DoorDash

Complaints

This profile includes complaints for DoorDash's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

17,466 total complaints in the last 3 years.
6,680 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/16/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I place an order with ************************ but did not receive my order. I informed DoorDash that I received something else. They asked did I have a receipt of the order. I let them know there was no receipt on the bag just a big red sticker that said DoorDash. I sent them pictures of the food and they still denied me a resolution.I ordered 10 wings with salt and pepper they gave me 3 wings with rice and sauce. Something I dont eat and didnt order.
Business Response
Date: 08/19/2024
Hi ******,

Thank you for contacting DoorDash BBB Support. We understand that you had a disappointing experience using our service. We know how frustrating this can be. We review requests on a case-by-case basis and for this particular order, we are unable to provide compensation due to DoorDashs policy.

While we could not fulfill your request this time, please rest assured that we'll continue to work to improve our process to ensure you'll have a great experience moving forward.

We thank you for your understanding.

Best,

DoorDash BBB Support
Customer Answer
Date: 08/19/2024

Complaint: 22151436

I am rejecting this response because: I received something I didnt order and dont eat. Also my order cost a lot more than 3 pieces of chicken. I ordered 10 pieces with no sauce in them. Therefore I am owed a compensation.

Sincerely,

*******************************
Business Response
Date: 08/20/2024
Hi ******,

Thank you for contacting DoorDash BBB Support. We understand that you had a disappointing experience using our service.

After careful review, we have determined that we are unable to provide any further compensation for this order. Based on our Terms of Service, DoorDash is not obligated to provide refunds or credits but may grant it on a case-by-case basis.

Below I have included the link for our Terms of Service that goes into more detail on our refund policy.

*********************************************************************************************;

Thank you for your understanding.

Best,

DoorDash BBB Support
Customer Answer
Date: 08/21/2024

Complaint: 22151436

I am rejecting this response because:my money was stolen. You say that you are. It obligated to give me a refund?? Well you are supposed to deliver what I ordered and not just take my money.
I will be taking this further with social media and news outlets because this is ridiculous. I paid almost $30 and have a monthly membership. The customer service with ********************** is horrible and I will let it be known. Have a great day!!

Sincerely,

*******************************
Business Response
Date: 08/22/2024
Hi ******,

Thank you for reaching out.

We understand that this isnt the resolution you were looking for. We do apologize for the inconvenience, and we want you to know we take these situations and your feedback seriously. We have reported this incident to the appropriate parties to avoid this type of order issue in the future.

We appreciate your continued support and patience as we look into innovative ways to improve our service.

Best,

DoorDash BBB Support
Initial Complaint
Date:08/16/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order on 08/09/2024 order # is ****** for $13.63 it was 5 cheesy double beef burritos without sour cream as I am allergic/intolerant to casein products I only received 3 of the burritos and all of the burritos had sour cream. I called the restaurant and they told me they would have the manager reach out the next day to fix it as they believe they might have mixed up the orders. I told them I have the corresponding receipt but not the corresponding food and they were rude and since then there has been no support from ********* and I have tried door dash customer service but it does not allow me to explain the issue and only offer $4 in credit. Not only was I left without unconsumable food but also out of the $13. I would like a full refund in the amount paid.
Business Response
Date: 08/17/2024
Hello,

Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery was less than perfect.

Unfortunately, we have determined to uphold our denial due to no supporting photo being submitted at the time of the initial report. Please provide all supporting documentation available to assist in the review of your compensation request.

Based on our Terms and Conditions DoorDash is not obligated to provide refunds or credits but may grant them on a case-by-case basis. This policy is indicated in Section 12, paragraph C, and can be located at the link below.

****************************************************************************************

Best,
DoorDash BBB Support
Initial Complaint
Date:08/16/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
As a 4+ year customer, my experience was terrible today. There are two issues I experienced today that is unfortunately unacceptable behavior from your employees. You all do not take the necessary steps when a customer is threatening by your dashers. My first issue is regarding threats made by the dasher in chat, Courterious. I provided conversation screenshots. They delivered incorrectly due to not reading delivery instructions. I was tired going back and forth with them in chat so i went to the other door they delivered to. The order was not there at either my door or the one they delivered to (screenshot provided). They mentioned that my address was incorrect but it is correct as I do not have issues with other dashers. They said they will let doordash know and said a smart remark regarding me ordering ********** My response is provided in screenshots and i simply restated what my delivery instructions were. They say want (me) to come back we can talk face to face was very concerning as I had provided my address in chat they couldve screenshot my information and come back. Doordash did not do anything with the dasher, instead gave me a credit. That is unacceptable. In addition to this, I called back to cancel and remove account. This agent ,supposedly ********************* , was very rude when asking him questions I needed clarity on before removing my account. I have incidences open for the issue above and I wanted to know if I would still receive those responses if my account was removed . He said yes but I am not sure if its true. Since cancelling, I simply asked will I receive a refund for membership and he would not answer my questions. I asked can he transfer me to some1 who specializes in membership and he said no transfer. He started getting loud as if he provided me my answer and he didnt. Then says ill get a refund , then backtracks saying I will not. I then asked him for his name and he would not provide or connect to supervisor when asked. I need answer
Business Response
Date: 08/19/2024
Hi ******,

Thank you for contacting DoorDash BBB Support. We are sorry to hear that your experience using our service was less than perfect.

We would be happy to look into this for you. We couldn't find the order(s) with the information provided. For each occurrence you are reaching out regarding, please provide the following:

Name of the merchant

The date of the order

The total charge

The order issues you experienced

The email address used to place the order

Please Note: We will need all of the above details to investigate the issue.

We appreciate your continued support and patience as we look into innovative ways to improve our service.

Best,
DoorDash BBB Support
Initial Complaint
Date:08/15/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order for food totaling *****. I wait the time for the Dasher to tell me the store is closed. I go through a chat with support they issue a refund of *****. Then I ask for my full *****. The chat person claims I received a refund for 7.28. I say I did not receive an email for that. They claim I did and refused to provide proof. I also requested credit for the inconvenience due to now having to wait for more food, as well as wait for my money to be refunded to my card. This is unacceptable. How is DoorDash allowing this to get that far all for the store to be closed. They need to be held accountable for the inconvenience beyond a refund. Im hungry as hell!!
Business Response
Date: 08/16/2024
Hi Kassell,

Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery experience was less than perfect.

We can see two separate refunds were processed for this order on August 15th. The amounts of $17.72 and $7.28 were issued, Due to differences in bank processing times, your refund timeline may vary. Pending charges will be removed from your statement or updated to reflect the final charge within three business days. Charges already processed will be refunded to your original payment method within five to seven business days.

To avoid any confusion, for future reference, here is our Consumer Terms of Service if you wish to review again the terms to which you agreed when signing up for your DoorDash account.

We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you.

Best,
DoorDash BBB Support
Customer Answer
Date: 08/17/2024

Complaint: 22150841

I am rejecting this response because: there has been no remedy for the inconvenience

Sincerely,

***************************
Business Response
Date: 08/20/2024
Hi Kassell,

Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery experience was less than perfect.

We can confirm the refunds were processed on our end, if you do not see them reflect in your statement we suggest contacting your bank.

To avoid any confusion, for future reference, here is our Consumer Terms of Service if you wish to review again the terms to which you agreed when signing up for your DoorDash account.

We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you.

Best,
DoorDash BBB Support
Initial Complaint
Date:08/15/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On August 15, I placed an order on DoorDash for Wingstop when I placed the order I was charged $96 for dash pass that I never asked for I contact customer service and they promised that I would get a refund within three days. He also promised that I would have an email within an hour. I never received the email so I contacted them back, after contacting them back, they refused to give me a refund claim that I use this service three times already which I had no knowledge over and no consent. They gave me a service without even taking my money. I wasnt aware that was the service that being said, ** asking for refund from this corrupt company. They took 96 bucks for me without my permission , they also hung up four times when I called and they ended the chat early. I have proof that customer service promised me a refund.
Business Response
Date: 08/16/2024
Hi ******,

Thank you for reaching out.

We understand that this isnt the resolution you were looking for. We do apologize for the inconvenience, and we want you to know we take these situations and your feedback seriously. We review requests on a case-by-case basis and for this particular order, we are unable to provide compensation due to DoorDashs policy.

We appreciate your continued support and patience as we look into innovative ways to improve our service.

Best,
DoorDash BBB Support
Customer Answer
Date: 08/16/2024

Complaint: 22150436

I am rejecting this response because: I never asked for this service after you guys tried payment for a month and got declined the service should have no longer been provided. You guys took it in your own hands to provide the service and then took money once I ordered food. I will be charging back with my bank and I have a following of over 400k people I will be explaining this scam of a business.

Sincerely,

***************************
Business Response
Date: 08/19/2024
Hi ******,

Thank you for reaching out.

We understand that this isnt the resolution you were looking for. We do apologize for the inconvenience, and we want you to know we take these situations and your feedback seriously. We have reported this incident to the appropriate parties to avoid this type of order issue in the future.

We appreciate your continued support and patience as we look into innovative ways to improve our service.

Best,
DoorDash BBB Suppor
Initial Complaint
Date:08/15/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordered food from Burger King to be delivered by Door Dash. The driver didn't deliver the food and sent a picture of an empty field to show where he delivered it. Door Dash refuses to refund my money telling me that it's Burger King's problem.
Business Response
Date: 08/16/2024
Hello,

Thank you for reaching out to DoorDash BBB Support. We sincerely apologize for the frustration and inconvenience you experienced with your recent order.

After reviewing the order in question, we found that with this particular order, the merchant has elected to maintain all payment processing and payment information. As such, the merchant is responsible for processing all returns or adjustments.

We have already informed the merchant that a refund is needed. To get an update on the status of your refund, please contact the merchant directly. Typically, the refund process takes between 5-10 business days, depending on bank processing times.

We genuinely regret any inconvenience this has caused and appreciate your patience and understanding. We hope this information is helpful and reassuring.

Thank you for sharing your feedback about your delivery experience. If you have any further questions or concerns, please don't hesitate to reach out to DoorDash Support. We're here to help!

Best regards,
DoorDash BBB Support
Initial Complaint
Date:08/15/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered food from *********** today, and the food that I received was unsafe to eat. It had a hair in it. When I contacted DoorDash chat support they asked me which item was affected (I feel this question shouldn't arise), if the food was unsafe to eat. After letting them know that all the items were affected, they told me a "specialized" team will review the case, and get back to me In 1hour.After 1 hour no response, so I contacted again. Same thing happened, and no response after 1 hour. I contacted them the third time and this time I asked them to escalate it more as they were just stalling. Finally I get update on my app that no refund. Why is that?, the team doesn't even talk to me, or contact me and just gives their decision.Please get me my refund.
Business Response
Date: 08/16/2024
Hi Akash,

Thank you for contacting DoorDash BBB Support. We are sorry to hear that your experience with our platform was less than perfect.

We are sorry to hear about your experience using our service. Our goal at DoorDash is to provide a high-quality service every time. We want you to know that we have passed along your comments so we can improve in the future.

As a courtesy for the inconvenience, I have added $18.11 in credit to your account. The credit is immediately available and will apply to your next order.

We thank you for taking the time to provide feedback about your delivery experience. We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you.

Best,
DoorDash BBB Support
Customer Answer
Date: 08/19/2024

Complaint: 22150079

I am rejecting this response because: I specifically asked for a refund back to the card, please make it a refund back to the card.

Sincerely,

*********************
Business Response
Date: 08/21/2024
Hi Akash,

Thank you for reaching out.

We understand that this isnt the resolution you were looking for. We do apologize for the inconvenience, and we want you to know we take these situations and your feedback seriously. We have reported this incident to the appropriate parties to avoid this type of order issue in the future.

We appreciate your continued support and patience as we look into innovative ways to improve our service.

Best,
DoorDash BBB Support
Initial Complaint
Date:08/15/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The dasher send a photo of a house with 254 on it but it was not mine and DoorDash said theres nothing they can do, they gave the dasher free food how is that fair to the customer
Business Response
Date: 08/16/2024
Hi ****,

Thank you for contacting DoorDash BBB Support. We understand that you had a disappointing experience using our service. We know how frustrating this can be. We review requests on a case-by-case basis and for this particular order, we are unable to provide compensation due to DoorDashs policy.

While we could not fulfill your request this time, please rest assured that we'll continue to work to improve our process to ensure you'll have a great experience moving forward.

We thank you for your understanding.

Best,
DoorDash BBB Support
Initial Complaint
Date:08/15/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordered food from chilis, a chicken cajun pasta cup of chili and drink. Food comes and is cold the chicken is hard and no sauce in the pasta i took a picture and sent to customer service they denied any type of compensation
Business Response
Date: 08/19/2024
Hi *********,

Thank you for contacting DoorDash BBB Support. Unfortunately, we are unable to approve your request due to the amount of previous compensations on your account.

While we could not fulfill your request this time, please rest assured that we'll continue to work to improve our process to ensure you'll have a great experience moving forward.

We thank you for your understanding.

Best,

DoorDash BBB Support
Initial Complaint
Date:08/15/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 7/31 we purchased Kung Fu Tea through Doordash. Upon arriving to our property, the driver showed up bleeding profusely and bled extensively on our driveway (97+ large globs of blood). See video 1 of Dasher bleeding and hiding bleeding arm from wife and I (**********************************************************) and video 2 showing some of blood spots (**********************************************************). I spent an hour with bleach and boiling water cleaning up at least 97 drops of blood off our driveway. I threw out the bleach, gloves, water kettle, sponge, and paper towels to be safe. This was a real cost of over $100 in addition to time / risks involved (blood is considered a biohazard waste). I was provided a $5 credit for the "inconvenience" and multiple email messages I sent weren't acknowledged or responded to. With regards to resolution, what I would appreciate is a much more substantial DoorDash credit. Had I hired someone this would have been over $1000 as this is biohazard - human blood. I'd expect a DoorDash credit of $500.
Business Response
Date: 08/16/2024
Hi ********,

Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery was less than perfect.

After a comprehensive review of your account, we have confirmed that a credit of $100.00 in DoorDash credits has already been applied. Additionally, please be assured that appropriate action has been taken regarding the Dasher involved.

We regret to inform you that no further compensation will be provided at this time. We sincerely apologize for the inconvenience you experienced and greatly appreciate the feedback you have shared. Your input is crucial as we continuously work to enhance our services.
If you have any additional questions or concerns, please contact DoorDash Support so we may assist you.

Best,
DoorDash BBB Support

Customer Answer
Date: 08/16/2024

Complaint: 22149694

I am rejecting this response because: only a credit of $5 was provided.

Sincerely,

*************************
Business Response
Date: 08/19/2024
Hi ********,

Thank you for reaching out to DoorDash BBB Support. We really appreciate your patience as we looked into this.

Upon review, we confirmed $100.00 in DoorDash credits were successfully added to your account on August 2nd, 2024. These credits are now available for you to use.

Thank you, again, for reaching out and reporting this concern. We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you.

Best,
DoorDash BBB Support

Best,
DoorDash BBB Support

Customer Answer
Date: 08/19/2024

Complaint: 22149694

I am rejecting this response because: Ive never received credits outside of the $5 provided. I just checked the DoorDash account *********************** not see the credits nor is there any email confirmation of them being issued.

Sincerely,

*************************
Business Response
Date: 08/20/2024
Hi ********,

Thank you for contacting DoorDash BBB Support.

As previously mentioned, we confirmed that a total of $100.00 in DoorDash credits was successfully applied to your account on August 2nd. These credits have been used toward the following orders:

- $25.60 with Anchan Thai on August 3rd
- $19.52 with The Dugout Grill & Bar on August 10th
- $24.68 with Taj Mahal on August 10th
- $19.52 with The Dugout Grill & Bar on August 12th
You currently have a remaining balance of $116.08 in DoorDash credits on your account. At this time, no further compensation will be provided.
We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you.

Best,
DoorDash BBB Support

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

DoorDash is BBB Accredited.