Business Profile

Food Delivery

DoorDash

Complaints

This profile includes complaints for DoorDash's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

17,449 total complaints in the last 3 years.
6,692 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/03/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Friday, August 30, 2024 I placed an order on DoorDash for Aldi. The diapers were taken off the order and refunded on the DoorDash app, but when I looked at my final receipt when the order was dropped off, I was still charged for the diapers. The Dasher even confirmed that they did not bring up the diapers and I did not receive them. I want my money back from the diapers.
Business Response
Date: 09/04/2024
Hi *******,

Thank you for contacting DoorDash BBB Support. We are sorry to hear that your experience using our service was less than perfect.

We would be happy to look into this for you. We couldn't find the order(s) with the information provided. For each occurrence you are reaching out regarding, please provide the following:

The email address used to place the order

Please Note: We will need all of the above details to investigate the issue.

We appreciate your continued support and patience as we look into innovative ways to improve our service.

Best,

DoorDash BBB Support
Customer Answer
Date: 09/05/2024

Complaint: 22231526

I am rejecting this response because:
My email is *****************
Sincerely,

*********************
Business Response
Date: 09/09/2024
Hi *******,

Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery was less than perfect.

We issued compensation to your account in the amount of $30.22. This amount is aligned with the details of your order. You should expect to receive this amount back to your original form of payment within 5-7 business days.

We thank you for taking the time to provide feedback about your delivery experience. We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you.

Best,
DoorDash BBB Support
Initial Complaint
Date:09/03/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I showed evidence that my order was completely wrong to DoorDash and they refused to redeliver or refund me after I showed them receipt and photos and I explained to them that Im allergic
Business Response
Date: 09/05/2024
Hi ********,

Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery was less than perfect.

We issued compensation to your bank account in the amount of $6.16. This amount is aligned with the details of your order. You should expect to receive this amount back to your original form of payment within 5-7 business days.

We thank you for taking the time to provide feedback about your delivery experience. We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you.

Best,
DoorDash BBB Support
Customer Answer
Date: 09/05/2024

Complaint: 22231230

I am rejecting this response because:

Sincerely,

*******************************
Customer Answer
Date: 09/05/2024
I wanted a full refund for my order
Business Response
Date: 09/12/2024
Hi ********,

Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery was less than perfect.

We issued compensation to your bank account in the amount of $6.16. This amount is aligned with the details of your order. You should expect to receive this amount back to your original form of payment within 5-7 business days.

We thank you for taking the time to provide feedback about your delivery experience. We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you.

Best,

DoorDash BBB Support
Customer Answer
Date: 09/12/2024

Complaint: 22231230

I am rejecting this response because:

Sincerely,

*******************************
Initial Complaint
Date:09/03/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I filed a complaint previously about this complaint number # ******** for my resolution I agreed to the gift card. I still havent received my gift card for my refund from DoorDash.If you would like we can provide a DoorDash gift card in replacement of a refund from little ******* please reply to this claim.
Business Response
Date: 09/04/2024
Hi Asia,

Thank you for contacting DoorDash BBB Support. We are sorry to hear that your experience with our platform was less than perfect.

We are sorry to hear about your experience using our service. Our goal at DoorDash is to provide a high-quality service every time. We want you to know that we have passed along your comments so we can improve in the future.

Here we will be providing you with the information linked to the DoorDash gift cards that will be in replacement for the refund for your ******************** order. It is a total of 2 cards for the amount of $15 each.

NAAWKXYH6LLV3EQZ

NAAWKHHPTJSVH89V

We thank you for taking the time to provide feedback about your delivery experience. We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you.

Best,

DoorDash BBB Support
Customer Answer
Date: 09/04/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

Asia Penn
Initial Complaint
Date:09/03/2024
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My wife and I ordered food through DoorDash from a business that does not officially exist or operates under the guise of another business. After bring up this matter with a DoorDash representative, we were only partially refunded. Our food order was incomplete and not of edible quality.
Business Response
Date: 09/03/2024
Hi ******,

Thank you for contacting DoorDash BBB Support. We are sorry to hear that your experience using our service was less than perfect.

We would be happy to look into this for you. We couldn't find the order(s) with the information provided. Please provide the following:

Name of the merchant(s) - specify the Merchant you thought you ordered from and the one you ended up receiving
The date of the order
The total charge
The email address and phone used to place the order

Please Note: We will need all of the above details to investigate the issue.

We appreciate your continued support and patience as we look into innovative ways to improve our service.

Best,
DoorDash BBB Support
Customer Answer
Date: 09/09/2024

Complaint: 22230973

I am rejecting this response because:
I am to provide additional information to DoorDash.
Order number 29361917603315712
email: ****************************

Sincerely,

***********************************
Business Response
Date: 09/11/2024
Hi *******,

Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery experience was less than perfect.

We can see a refund of $55.28 and $4.34 in credits were processed for this order. At this time no further compensation will be provided.

To avoid any confusion, for future reference, here is our Consumer Terms of Service if you wish to review again the terms to which you agreed when signing up for your DoorDash account.

We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you.

Best,
DoorDash BBB Support
Customer Answer
Date: 09/13/2024

Complaint: 22230973

I am rejecting this response because DoorDash and their contracted employee engaged in fraudulent behavior. My order was fulfilled by a restaurant other than the one chosen. Both the employee and DoorDash company were made away yet still charged a service fee and refused to refund the tip after service.

Sincerely,

***********************************
Business Response
Date: 09/17/2024
Hi ******,

Thank you for reaching out to DoorDash BBB Support. We appreciate your feedback!

Our goal at DoorDash is to provide a high-quality service every time. We want you to know that we have passed along your comments so we can improve in the future. As a courtesy, we have issued an additional $22.53 refund back to the original form of payment.

We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you.

Best,
DoorDash BBB Support

Customer Answer
Date: 09/19/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************************
Initial Complaint
Date:09/03/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order with Doordash as I was a dashpass member for years and frequently placed orders as I have several disabilities which make it difficult for me to cook. The man who delivered my food, *****, was extremely rude and yelled at me and demanded more money from me for the order. He was lost because he did not read the directions in the order and instead of reading, called me several times to yell. When I tried to give him the directions verbally since he did not read them, he yelled at me and told me to stop talking. He delivered my food really late in an unsealed bag. I would never take food at a restaurant from a waiter who yells at me and demands more money. Therefore, why would I take food from a maniac that Doordash hired to deliver food to me? I have no idea whether he spit in my food or did something terrible with it. So I threw it in the garbage bin. I told Doordash about this and they refused to refund me my money. The incident was so traumatizing and scary for my sister and I who was there that my sister thought the man could have hurt us or our property as he was unhinged. I want Doordash to refund me my money and stop hiring maniacs to deliver food that don't read directions. Shame on Doordash. Give me my money back. They used my doordash credits of $40.25 plus they charged me $10.49 which includes the tip. Doordash is such a terrible company, they would not even remove the tip. Why would I tip someone like this? I want my credits and $10.49 back.
Business Response
Date: 09/04/2024
Hi *****,

Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery was less than perfect.

We issued compensation to your account in the amount of $10.49. This amount is aligned with the details of your order. You should expect to receive this amount back to your original form of payment within 5-7 business days. We have also added the credits that were utilized to complete this order back to your account. These credits are immediately available and will automatically apply to your next order.

In regards to the interaction with the Dasher we would like to provide you with the peace of mind that they have been blocked from your account and will no longer be able to complete deliveries to your address. We have started an investigation and any and all coaching or next steps will stay internal.

We thank you for taking the time to provide feedback about your delivery experience. We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you.

Best,

DoorDash BBB Support
Initial Complaint
Date:09/03/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
08/27/2024, placed an order for dollar general on door dash for an amount of $58.39, I live in apartment building and my order was not delivered to me, the dasher left the items outside of my apartment building without notifying me, when I seen that the items said delivered almost 30 minutes later, to my surprise the items were no where to be found, I depend on door dash app, I am demanding a full refund in the form of credits back to my door dash account. thank you
Business Response
Date: 09/03/2024
Hi ******,

Thank you for contacting DoorDash BBB Support. We understand that you had a disappointing experience using our service. We know how frustrating this can be. We review requests on a case-by-case basis and for this particular order, we are unable to provide compensation due to DoorDashs policy.

While we could not fulfill your request this time, please rest assured that we'll continue to work to improve our process to ensure you'll have a great experience moving forward.

We thank you for your understanding.

Best,
DoorDash BBB Support
Initial Complaint
Date:09/03/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made an order on door dash, I stepped out quickly, driver told my son he needed ID and so he *************************** off another order then come back and check my ID, the driver never came back, I was charged, I do not have the medication I ordered for my son and door dash told me they couldnt give me a refund, they called me and told me I could have credits but now I am blocked from door dash and cannot log in.
Business Response
Date: 09/03/2024
Hi *******,

Thank you for contacting DoorDash BBB Support.

We were able to reactivate your account and you are now able to place orders on the web or by using the DoorDash Mobile App. We completed a full review and confirmed that you received $41.12 in credits through Support for the order in question.

We thank you for taking the time to provide feedback about your delivery experience. We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you.

Best,

DoorDash BBB Support
Customer Answer
Date: 09/03/2024

Complaint: 22230813

I am rejecting this response because:

Sincerely,

*****************************
Customer Answer
Date: 09/03/2024
I wanted credits issued last night and they told me no! Not only did they tell me no but they went ahead and blocked me from logging into my account. After I was blocked from my account I had received a phone call from a representative stating that I had received credits that can be used for a future purchase, knowing that they deactivated my account already like some sick joke.
I want a full refund back to my original payment method.
Business Response
Date: 09/04/2024
Hi *******,

Thank you for contacting DoorDash BBB Support.

We were able to reactivate your account and you are now able to place orders on the web or by using the DoorDash Mobile App. We completed a full review and confirmed that you received $41.12 in credits through Support for the order in question. The credit for that order is immediately available on your account and will automatically apply to your next order.

We thank you for taking the time to provide feedback about your delivery experience. We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you.

Best,

DoorDash BBB Support
Customer Answer
Date: 09/05/2024

Complaint: 22230813

I am rejecting this response because: I dont want credits, I am never going to use door dash again, I want a full refund to my original payment method, I do NOT want credits.

Sincerely,

*****************************
Business Response
Date: 09/06/2024
Hi *******,

Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery was less than perfect.

We issued compensation to your account in the amount of $38.73. This amount is aligned with the details of your order. You should expect to receive this amount back to your original form of payment within 5-7 business days. The initial credits that were added to your account will continue to be on your account in case you ever decide to give DoorDash another try.

We thank you for taking the time to provide feedback about your delivery experience. We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you.

Best,

DoorDash BBB Support
Customer Answer
Date: 09/06/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
Date:09/02/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On September 1st ************************************** ******* CA. One item was fine and sealed with company zip ties. The other item-1x Dremel 4300 Variable Speed Corded 1.8-Amp Multipurpose Rotary Tool Kit $149.00 was missing 70% of the order. Doordash has refused to give me a full refund on the item. Lowes cannot refund me as the Dasher used a company credit card to purchase the item. Doordash only gave me an $18 credit. This is deceitful. The item is unusable with the missing accessories and parts. I would like Doordash to pick up the order take it back to Lowes for a refund and credit this back to my credit card on file.I called Door dash several times and they refuse to give me a full refund. I am a disabled US Navy Veteran who spends tremendous amounts of money on Door Dash orders just an about every day. In order to eat daily meals. I want them to address this so I do not have to file in small claims court.
Business Response
Date: 09/03/2024
Hi ******,

Thank you for contacting DoorDash BBB Support. We sincerely apologize for the experience you had while using our service.

We certainly understand your frustration in this situation. Unfortunately, in the case of this order, we are unable to process a refund on our end for any in-store returns of items purchased through the DoorDash app, Lowes should provide a refund in the form of store credit. If a ***** associate is unable to assist, please ask to speak with a manager, as they should have the authority to issue a store credit refund according to the return policy agreed upon with DoorDash.

We thank you for taking the time to provide feedback about your experience. We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you.

Best,
DoorDash BBB Support
Customer Answer
Date: 09/04/2024

Complaint: 22230573

I am rejecting this response because:
I have already contacted the Lowes Modesto manager regarding this issue. They will not issue store credit or a refund!. Your Dasher used a Door Dash company credit card! to purchase the item, therefore they cannot give me credit or a refund if I return the item!.
The manager told me that Door Dash needs to pickup and return the item. She said they will only work with Door Dash and the credit card that was used to make the purchase.
My credit card on file with you was not used to purchase the order at Lowes Modesto
Sincerely,

*************************
Business Response
Date: 09/05/2024
Hi ******,

Thank you for contacting DoorDash BBB Support.

We understand your request for a refund; however, we are unable to issue a refund unless the items are returned. Please note that our Dashers do not return unwanted items back to the store on behalf of customers.

To receive a refund, you will need to return the item to Lowes directly. A manager at Lowes will issue the refund back to the ******** red card upon return. Once the return is processed, please provide us with a copy of the return receipt, and we will then process the refund for you.

Best,
DoorDash BBB Support
Initial Complaint
Date:09/02/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On july 4th i ordered from doordash at ************ my payment was *****. After I sent it I realized I had used the wrong account for payment so I cancelled payment and requested a refund. I did it on the site and talked to customer support. They told me it would take 5 to 10 days and i tried to explain I needed put back sooner. Next thing they send me a email that I was denied refund and only gave me 9.45 of that purchase. I called several times and they kept saying the samething it takes **************************************************************************************************** and closed the complaint the number was *********. I been dealing with this since July 4 they refused to give me my money back. Which really put me in a bind with my bills I couldn't pay im on a fix income. This is just not right a company that is making money would take from a person thats on a fix income.
Business Response
Date: 09/03/2024
Hi *******,

Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery was less than perfect.

We issued compensation to your account in the amount of $89.48. This amount is aligned with the details of your order. You should expect to receive this amount back to your original form of payment within 5-7 business days.

We thank you for taking the time to provide feedback about your delivery experience. We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you.

Best,

DoorDash BBB Support
Customer Answer
Date: 09/04/2024
Thank you for your help doordash contacted me and stated that it will go into my account in 5 to 7 days. Thats all I wanted was my money back.
Initial Complaint
Date:09/02/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was charged ***** for an order that was only ***** was issued refund but never received called doordash support and was called a liar and skammer despite email bank statement that showed I was indeed charged ***** on Aug 29th . They told me the card that was charged was not on file and was not charged by DoorDash . I was hung up on very rudely by two different customer service **** and then i asked for the reference number for the reordered call so i could dispute it with bank this was refused and when I asked to speak with supervisor I was told no and got hung up on
Business Response
Date: 09/03/2024
Hi ******,

Thank you for contacting DoorDash BBB Support. We apologize for any poor experience while trying to resolve this matter.

After careful review, the charge in question we cannot locate the transactions reported as unauthorized. We have verified all of our system reports and records and we were unable to locate this transaction. We encourage you to please contact your card provider due to the charge in question and start a dispute.

We thank you for taking the time to provide feedback about your delivery experience. We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you.

Best,

DoorDash BBB Support
Customer Answer
Date: 09/03/2024

Complaint: 22229356

I am rejecting this response because:
I have uploaded proof from my bank of the charge along with completion of order with the date that also shows on my bank statement
Sincerely,

*********************
Business Response
Date: 09/04/2024
Hi ******,

Thank you for contacting DoorDash BBB Support. We apologize for any poor experience while trying to resolve this matter.

We have verified all of our system reports and records and we were unable to locate this transaction. We encourage you to please contact your card provider due to the charge in question and start a dispute. Once the dispute is started by your financial institution they will be able to complete the reimbursement for you, do to us being unable to locate that charge on our end.

We thank you for taking the time to provide feedback about your delivery experience. We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you.

Best,

DoorDash BBB Support
Customer Answer
Date: 09/04/2024

Complaint: 22229356

I am rejecting this response because: once again Ive submitted proof from bank of charge and a screenshot of the order with the date that is the same as the bank statement . I just want my money back and an apology for the very rude behavior of the two employees I had the misfortune of being helped by

Sincerely,

*********************
Business Response
Date: 09/05/2024
Hi ******,

Thank you for contacting DoorDash BBB Support. We apologize for any poor experience while trying to resolve this matter.

We understand that this isnt the resolution you were looking for. We do apologize for the inconvenience, and we want you to know we take these situations and your feedback seriously.

We encourage you to please contact your card provider due to the charge in question and start a dispute with them. Once the dispute is started by your financial institution they will be able to complete the reimbursement for you, do to us being unable to locate that charge on our end.

We thank you for taking the time to provide feedback about your delivery experience. We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you.

Best,

DoorDash BBB Support

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