Business Profile

Food Delivery

DoorDash

Complaints

This profile includes complaints for DoorDash's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

17,468 total complaints in the last 3 years.
6,680 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/10/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am seeing several issues about employee accounts being deactivated. My dasher account is deactivated but when I call I am being told its active. I have called several times, transferred to different departments and has been told something different every time. They claim to have escalated my account to another department and was told I would get a call back on three different occasions but never got a call back. Just got an email saying they cant find my account. This is beyond frustrating. Ive even asked if my account can be deleted and I start a new one. I was told no and to be patient. Not sure what else to do because nobody seems to be able to help
Business Response
Date: 09/11/2024
Hi Ebonese,

Thank you for contacting DoorDash BBB Support.

We sincerely apologize for the experience you had while using our service. We confirmed your Dasher account is active. You may now log in and begin Dashing!

We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you.

Best,
DoorDash BBB Support

Customer Answer
Date: 09/11/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:09/10/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Saturday September 7th, I made a DoorDash order for Crumbs ***************** in the amount of $76.30. The order was placed at 9:17 AM and by about 3 PM, I went to the emergency room throwing up violently and feeling very ill. I got tested and my doctor confirmed the food I ate earlier, specifically the eggs contained salmonella. I submitted documentation to DoorDash and they are not responsive. I dont want help with medical bills as my insurance took care of that, I just want a refund for this order and for the restaurant to be reported.
Business Response
Date: 09/13/2024
Hi ****,

Thank you for contacting DoorDash BBB Support. We understand that you had a disappointing experience using our service. We know how frustrating this can be. We review requests on a case-by-case basis and for this particular order, we are unable to provide compensation due to DoorDashs policy.

While we could not fulfill your request this time, please rest assured that we'll continue to work to improve our process to ensure you'll have a great experience moving forward.

We thank you for your understanding.

Best,
DoorDash BBB Support

Customer Answer
Date: 09/14/2024

Complaint: 22268208

I am rejecting this response because:

I have provided so much evidence that the food I received was not safe to consume and ended up getting me sick. I submitted tests from my hospital, what else am I supposed to do? This is ridiculous.
Sincerely,

***************
Business Response
Date: 09/17/2024
Hi Sage,

Thank you for reaching out to DoorDash BBB Support. We really appreciate your patience as we looked into this.

At this time, due to the details that have been reviewed along with the information we gathered in our system, we're currently unable to extend compensation. We still encourage you to report issues like this in the future so we can work to prevent these issues from happening.

We want you to know we take your feedback seriously. We have reported this incident to the appropriate parties to avoid this type of order issue in the future.

Thank you, again, for reaching out and reporting this concern.

Best,
DoorDash BBB Support

Customer Answer
Date: 09/17/2024

Complaint: 22268208

I am rejecting this response because:
I have submitted sufficient information to Doordash and have done everything in my power to not let this reach dispute status. I have provided medical results and that was the last time I will ever use their service.

Sincerely,

***************
Business Response
Date: 09/20/2024
Hi ****,

Thank you for reaching out.

We understand that this isnt the resolution you were looking for. We do apologize for the inconvenience, and we want you to know we take these situations and your feedback seriously. We have reported this incident to the appropriate parties to avoid this type of order issue in the future.

We appreciate your continued support and patience as we look into innovative ways to improve our service.

Best,
DoorDash BBB Support

Customer Answer
Date: 09/20/2024

Complaint: 22268208

I am rejecting this response because:
DoorDash is failing to realize that the restaurant/them is responsible for compensating me for the quality of the food. Ive ordered DoorDash from other places as recently as yesterday with no trouble and they still cant seem to understand that the restaurant messed up and theyre liable

Sincerely,

***************
Initial Complaint
Date:09/10/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered from DoorDash and my chicken leg was missing quite a bit of meat and I do not expect to spend $42 on chicken and part of it missing
Business Response
Date: 09/12/2024
Hello,

Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery was less than perfect.

We issued a refund to your account for the amount of $16.55. This amount is aligned with the details of your order. You should expect to receive this amount back to your original form of payment within 5-10 business days.

If you have any additional questions or concerns, please reach out to DoorDash Support so we may assist you.

Best,
DoorDash BBB Support

Customer Answer
Date: 09/12/2024

Complaint: 22267355

I am rejecting this response because:
please clarify if the refund is to my original card, or you issued credits?

Sincerely,

****** *****
Business Response
Date: 09/13/2024
Hello,

Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery was less than perfect.

We issued a refund to your account for the amount of $16.55. This amount is aligned with the details of your order. You should expect to receive this amount back to your original form of payment within 5-10 business days.

If you have any additional questions or concerns, please reach out to DoorDash Support so we may assist you.

Best,
DoorDash BBB Support
Initial Complaint
Date:09/10/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered Five Guys on Wed Sept 4th. It was never delivered. Door Dash is only wanting to reimburse a little over $8. I spent $34.39. They said the dasher tried to find my location and couldn't. I have never had a dasher not be able to find my work location, not my fault, and we get multiple dashes a day at this location. I want a full refund on my credit card, not a credit
Business Response
Date: 09/12/2024
Hi Crystal,

Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery was less than perfect.

We issued compensation to your account in the amount of $34.39. This amount is aligned with the details of your order. You should expect to receive this amount back to your original form of payment within 5-7 business days.

We thank you for taking the time to provide feedback about your delivery experience. We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you.

Best,
DoorDash BBB Support

Customer Answer
Date: 09/12/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:09/10/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On September 10th, I placed an order with ************* and I received my order with no problem however, when i opened my bag and pulled out one of my tacos all my food fell into the bag which I learned that my food was packaged poorly. So I reached out to customer service via phone and they denied my refund so I tried to get my $21.63 refund back by fighting for an appeal and i was still denied even after I showed proof. I'm completely fed up with Doordash and plan to never use that app ever again.
Business Response
Date: 09/13/2024
Hi Jniya,

Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery was less than perfect.

We issued compensation to your account in the amount of $5.00. This amount is aligned with the details of your order. You should expect to receive this amount back to your original form of payment within 5-7 business days.

We thank you for taking the time to provide feedback about your delivery experience. We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you.

Best,
DoorDash BBB Support
Customer Answer
Date: 09/13/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

Jniya Holder
Initial Complaint
Date:09/10/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered food from doordash on 9/7/2024 while I had guests at home. I ordered 6 big meals (Kebabs) each contained 2 skewer of kebabs. The order was assigned to a Dasher and I suddenly realized I forgot to add a "side" of grilled tomato. So I used the option (add to order) and added a small side of grilled tomato to the existing order. The second order also got assigned to the same guy. When the dasher delivered the food, I opened the door and ONLY see the side (second order)! No kebab was delivered. I called Doordash and they said they will refund the money but they refunded the charge for the Side ($8) not the main order. I called door dash support for 12 times and sent 10 emails and every single time they denied my refund request and said the "order was delivered and there is a picture attached as a proof". The picture is obvious it is a small side. On the other hand, the picture is attached to the first order by mistake. They refused to help me and tehir customer suppot did not help. One of the managers also hung up on me and said there is nothing they can do.... I paid $157.62 for the first order.
Business Response
Date: 09/12/2024
Hello,

Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery was less than perfect.

We issued a refund to your account for the amount of $157.62. This amount is aligned with the details of your order. You should expect to receive this amount back to your original form of payment within 5-10 business days.

Additionally, as a courtesy, we have issued $80.00 in DoorDash credits. These funds are available immediately and will be automatically applied to your next orders.

If you have any additional questions or concerns, please reach out to DoorDash Support so we may assist you.

Best,
DoorDash BBB Support

Customer Answer
Date: 09/13/2024

Complaint: 22267006

I am rejecting this response because:
I read their response but Doordash did NOT issue the refund for the ****** as they falsely claimed to you and did NOT give me the $80 credit as a courtesy! I didnt receive any of those. I also called their customer support and they said they dont see that on my account. They again sent the same declined refund email. I got this email 20 times so far! Every time I call the customer support they send me a declined refund email! So rude so wasteful!

Sincerely,

******** ******
Business Response
Date: 09/17/2024
Hello,

Thank you for your response and for bringing these concerns to our attention. We again must confirm with you that a refund was indeed issued back to your original form of payment. Depending on your banking processing times, when you see the refund post to your account may vary. Typically, standard banking processing times vary from 5 to 10 business days from the date the refund was processed, as of 9/12/24, in this particular instance. If after this timeframe has passed, you may reach back out to our support team for additional assistance.
In regard to the missing DoorDash credit - we also confirm that the account associated with the referenced order has had $80.00 in credit applied. The email associated with the account is *****************************************. If you have any difficulty accessing this account, you again, may contact our support team for further assistance.
Your feedback is incredibly valuable, and we are committed to improving our support team's performance. We will be addressing these issues with our team to ensure they receive the necessary training to better assist our customers in the future. We appreciate your loyalty and your patience, and we regret that your recent experiences have been unsatisfactory. If you have any further questions or concerns, please do not hesitate to reach out.

Best regards,
DoorDash BBB Support
Initial Complaint
Date:09/10/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed a order from doordash for $88.18 on august 12th and upon arrival when i went to take in my order i immediately noticed it was not what i ordered. So i took a picture and went to the doordash app seeking help witch was denied. I believe i reached out several times, multiple days in a row seeking help on the doordash app. Not once was anyone able to help me. I have picture proof that i didnt get what i paid for and still i cannot get help. I placed a claim with ***** and it was later denied so id like to find a resolution.
Business Response
Date: 09/13/2024
Hi ******,

Thank you for reaching out.

We understand that this isnt the resolution you were looking for. We do apologize for the inconvenience, and we want you to know we take these situations and your feedback seriously. We review requests on a case-by-case basis and for this particular order, we are unable to provide compensation due to DoorDashs policy.

We appreciate your continued support and patience as we look into innovative ways to improve our service.

Best,
DoorDash BBB Support
Customer Answer
Date: 09/14/2024

Complaint: 22266966

I am rejecting this response because: there has been no effort to fix the issue and i am still out of the 88$ for a order i never even received. This is ridiculous you can run a company and scam people. H

Sincerely,

*******************************
Business Response
Date: 09/17/2024
Hi ******,

Thank you for reaching out.

We understand that this isnt the resolution you were looking for. We do apologize for the inconvenience, and we want you to know we take these situations and your feedback seriously. We review requests on a case-by-case basis and for this particular order, we are unable to provide compensation due to DoorDashs policy.

We appreciate your continued support and patience as we look into innovative ways to improve our service.

Best,

DoorDash BBB Support
Customer Answer
Date: 09/18/2024

Complaint: 22266966

I am rejecting this response because: the company doesnt try to help me at all they just deny my request. Ridiculous you can run a business where you scam people

Sincerely,

*******************************
Initial Complaint
Date:09/10/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered sushi from ************** on Doordash filtering for under 30m delivery time. DoorDash suggested that the latest delivery would be 4:39 pm, so I confirmed and paid.The food in fact arrived at 4:46 and they were unwilling to give any form of refund for lateness and bad service. The food arrived 48 minutes post order, which did not conform to the original time that I filtered for.Screenshots show the DoorDash customer service employee not helping and the order/delivery times.
Customer Answer
Date: 09/10/2024
Ordered sushi from Kuma, filtered for low delivery time (under 30m). When checking out they said it could take anywhere from *****, so I still purchased even though obviously this wasn't in line with the filters. It ended up taking 53 minutes, so Doordash did not keep their delivery promise. They did not provide any degree of refund either. They should not provide filters like under 30m if it is not factual. I would like a refund.
Business Response
Date: 09/11/2024
Hi ****,

Thank you for contacting DoorDash BBB Support. We are sorry to hear that your experience with our platform was less than perfect.

We are sorry to hear about your experience using our service. Our goal at DoorDash is to provide a high-quality service every time. We review requests on a case-by-case basis and for this particular order, we are unable to provide compensation due to DoorDashs policy. This particular order was only delivered 6 min after the estimated delivery time making ineligible to receive compensation.

We thank you for taking the time to provide feedback about your delivery experience. We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you.

Best,

DoorDash BBB Support
Customer Answer
Date: 09/11/2024

Complaint: 22266059

I am rejecting this response because: I filtered for under 30m delivery time and was not provided this. You did not meet your own communicated standards to the customer.

Sincerely,

*******************************
Business Response
Date: 09/12/2024
Hi ****,

Thank you for contacting DoorDash BBB Support. We are sorry to hear that your experience with our platform was less than perfect.

We are sorry to hear about your experience using our service. Our goal at DoorDash is to provide a high-quality service every time.

The ETA stated on your confirmation email is just an estimate and is subject to change depending on restaurant preparation time and dasher status. Based on our Terms of Service, DoorDash is not obligated to provide refunds or credits but may grant it on a case-by-case basis.

Below I have included the link for our Terms of Service that goes into more detail on our refund policy.

*********************************************************************************************;

Thank you for your understanding.

Best,

DoorDash BBB Support
Customer Answer
Date: 09/12/2024

Complaint: 22266059

I am rejecting this response because:
I filtered for under 30m delivery time and if you cannot provide that, you should not advertise it. I would like a refund or credit. I contacted support once I found out that the order could not be punctual and asked them to cancel it, because I value punctuality, and they were unable to help. Please provide a refund if you cannot keep promises you make to the user.
Sincerely,

*******************************
Initial Complaint
Date:09/10/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Today 9/10/2024 I ordered my meal from ********************* what I ordered they did not have in stock no longer, which I feel if the restaurant ran out of the food thats on the menu when its no longer any more of that specific ingredient it should no longer be posted nonetheless I spent exactly $57.69. I was not credited back that money it wasnt even an option and I have to wait 5-7 business day for my hard earned money! Thats very inconsiderate being no one knows my circumstances now I have no money to buy my family food because DoorDash took my last $57.69
Business Response
Date: 09/11/2024
Hi Raya,

Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery experience was less than perfect.

We can see the order was canceled so the amount of $57.69 will be issued back. Due to differences in bank processing times, your refund timeline may vary. Pending charges will be removed from your statement or updated to reflect the final charge within three business days. Charges already processed will be refunded to your original payment method within five to seven business days.

To avoid any confusion, for future reference, here is our Consumer Terms of Service if you wish to review again the terms to which you agreed when signing up for your DoorDash account.
**********************************************************************************************************************;

We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you.

Best,
DoorDash BBB Support
Initial Complaint
Date:09/10/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 09/09/2024 I ordered ******************* through doordash and i received the wrong order, i reported the order and the first ***** i spoke with said he couldnt help me without asking for pictures or anything, then said he is escalating it to the specialist team, and that they will contact me in 1 hr. I didnt understand why it has to take so long in order for my issue to get resolved! I spent my last and i do not eat meat, so i needed this to take place asap so i can reorder my meal, I waited about ************************************************************ I waited an additional 20 min and spoke with another *****, the ***** ask to send pictures and before i can upload the second picture he is telling me he cant help me and that he is also escalating my issue to the specialist team, i woke up about 4:30am and i didnt see any messages or responses for my issue from the specialist team. So i contacted the to also be told he couldnt help after asking me what was the issue and to provide photos, to tell me the specialist team wont contact me until 24 HOURS and cancel the chat on me! So about 9am i call customer service which was very rude and was cutting me off and refusing to listen, also told me he cant help and that there is nothing they can do, after going back and forth with them, he eventually told me he is also escalating the issue and it will take 48 until someone will help me!! I keep hearing different thing, different time, and seem as though my problem is not a concern! And i dont understand why it has to take so long in order for someone to resolve my issue!! I will provide pictures of the order i have received!!
Business Response
Date: 09/12/2024
Hi ****,

Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery was less than perfect.

We issued compensation to your account in the amount of $18.94. This amount is aligned with the details of your order. You should expect to receive this amount back to your original form of payment within 5-7 business days.

We thank you for taking the time to provide feedback about your delivery experience. We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you.

Best,
DoorDash BBB Support

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