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Business Profile

Food Delivery

DoorDash
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Complaints

This profile includes complaints for DoorDash's headquarters and its corporate-owned locations. To view all corporate locations, see

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DoorDash has 19 locations, listed below.

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    Customer Complaints Summary

    • 17,427 total complaints in the last 3 years.
    • 6,679 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/01/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was charged for a full year subscription for $96.00 but only agreed to the promotion rate for 9.99 per month . I did not agree to pay the full year in advance.

      Business Response

      Date: 12/04/2024

      Hi ******, 

      Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery was less than perfect. 

      We thank you for taking the time to explain the issue you are experiencing. We have reviewed your account and verified that you are indeed signed up for our yearly ******** subscription. We unfortunately are unable to change the subscription to a monthly subscription after it has been activated on your account. The subscription has now been canceled and you will not be charged for it again come next year. You will still be able to utilize the benefit for the remaining timeframe left on the yearly plan. Once it expires you will be able to sign up for the monthly plan if you like. 

      We thank you for taking the time to provide feedback about your delivery experience. We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you. 

      Best, 

      DoorDash BBB Support

    • Initial Complaint

      Date:12/01/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a pick up order on 12/1/24 doordash then cancelled my order and is now refusing to process my refund and they will not speak to me or explain why

      Business Response

      Date: 12/03/2024

      Hi *****,

      Thank you for reaching out and giving us the opportunity to review your recent complaint regarding your order. We have looked into the matter thoroughly and can confirm that a refund of $13.63 was issued to your account on December 02.

      This amount is aligned with the details of your order. You should expect to receive this amount back to your original form of payment within 5-7 business days. 

      We thank you for taking the time to provide feedback about your delivery experience. We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you. 

      Best, 

      DoorDash BBB Support

    • Initial Complaint

      Date:12/01/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      For 3 months I have been charged by DD *DOORDASHDASHPASS ***************************** for a dash pass I never authorized. I have canceled my card with the bank twice and put a stop payment, yet the recurring charge keeps happening. When I call DoorDash, they cannot find the transaction or credit card on file and say that they are not charging me yet every month I somehow keep getting charged. No one at DoorDash can help stop this reoccurring charge I never authorized. They charge me 9.99 ever month and ever month I have to file a fraud claim, close the card, and file a stop payment, yet somehow the charge keeps occurring. Per a bank suggestion, I am contacting BBB to see if I can get help with this issue. I do not know what else to do. Every month I have to change all of my payments and it's causing intense stress and anxiety within my household. It's also incredibly disruptive due to the time spent with the various merchants canceling and updating billing information.

      Business Response

      Date: 12/03/2024

      Hi ********,

      Thank you for contacting DoorDash BBB Support. We are sorry to hear that your experience using our service was less than perfect.

      We would be happy to look into this for you. We couldn't find the order(s) or a ******** subscription with the information provided. For each occurrence you are reaching out regarding, please provide the following:

      The date of the order

      The total charge

      Last 4 of Visa

      Exp Date

      Zip Code

      Screenshots of charges if possible

      Please Note: We will need all of the above details to investigate the issue.

      We appreciate your continued support and patience as we look into innovative ways to improve our service.

      Best,

      DoorDash BBB Support

    • Initial Complaint

      Date:12/01/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered door dash and I saw that my delivery kept being delayed and so I kept seeing a reassignment of over 4 different dashers to get my order. I asked doordash if I could go pick the order up and they told me I could. I went to the restaurant to get my order and the restaurant employees told me someone had already picked it up. The order had not been delivered to my house. I am about halfway home and I get a notification saying my order was cancelled by the driver (I cannot understand why they cancelled my order as I did not authorize the cancellation) I was unable to have the order resent back out to my address and they told me the best they could do was have the money sent back to my card within 7 business days and I told them I wanted it credited back to my account so I could reorder the food and they told me since it had processed on my card they could do nothing for me.

      Business Response

      Date: 12/02/2024

      Hi *******, 

      Thank you for contacting DoorDash BBB Support. We are sorry to hear of the poor experience you reported with our support team. Please know we value our customers time and appreciate having you a part of the DoorDash community. We strive to provide the best and most efficient support so to hear that wasn't your experience is very unfortunate.

      When orders are canceled they are usually refunded directly back to the original payment method. Typically, pending charges will be removed from your statement or updated to reflect the final charge within three business days. Charges already processed will be refunded to your original payment method within five to seven business days.

      We have issued a refund of $34.67 in credits to your account that can be used at anytime. 

      To avoid any confusion, for future reference, here is our Consumer Terms of Service if you wish to review again the terms to which you agreed when signing up for your DoorDash account. 

      **********************************************************************************************************************;

      We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you. 

      Best, 
      DoorDash BBB Support


    • Initial Complaint

      Date:12/01/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered from target on December 1, 2024, my entire order was under $50 and my order marked as delivered but I couldnt locate it. After looking at delivery photo I realized thats not my house and checked with my neighbors with no luck, I requested a refund and now door dash is claiming I have to wait 24 hours for their team to process the refund. Absolutely ridiculous and a trash company!

      Business Response

      Date: 12/04/2024

      Hi ****,

      Thank you for contacting DoorDash BBB Support. We understand that you had a disappointing experience using our service. We know how frustrating this can be. We review requests on a case-by-case basis and for this particular order, we are unable to provide compensation due to DoorDashs policy.

      While we could not fulfill your request this time, please rest assured that we'll continue to work to improve our process to ensure you'll have a great experience moving forward.

      We thank you for your understanding.

      Best, 
      DoorDash BBB Support

      Customer Answer

      Date: 12/04/2024

       
      Complaint: 22624036

      I am rejecting this response because: I never received my order. This is the first time Ive even used door dash so I dont understand how you are denying me compensation. 

      Sincerely,

      **** *******

      Business Response

      Date: 12/05/2024

      Hi ****, 

      Thank you for reaching out. 

      We understand that this isnt the resolution you were looking for. We do apologize for the inconvenience, and we want you to know we take these situations and your feedback seriously. We have reported this incident to the appropriate parties to avoid this type of order issue in the future. 

      We appreciate your continued support and patience as we look into innovative ways to improve our service. 

      Best,
      DoorDash BBB Support

      Customer Answer

      Date: 12/05/2024

       
      Complaint: 22624036

      I am rejecting this response because: why havent you offered a refund if you value customers feedback? 

      Sincerely,

      **** *******

      Business Response

      Date: 12/06/2024

      Hi ****, 

      Thank you for reaching out to DoorDash BBB Support. 

      At this time, due to the details that have been reviewed along with the information we gathered in our system, we're currently unable to extend compensation. For more information please review out Terms of Service: **********************************************************************************************************************;

      We want you to know we take your feedback seriously. We have reported this incident to the appropriate parties to avoid this type of order issue in the future. 

      Thank you, again, for reaching out and reporting this concern. 

      Best, 
      DoorDash BBB Support 


    • Initial Complaint

      Date:12/01/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      on November 29th I placed a order with doordash and the delivery driver drove away with the order - I contacted customer service and they refused to offer a refund or any compensation for the issue I have attempted to resolved this with them

      Business Response

      Date: 12/02/2024

      Hi *********, 

      Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery experience was less than perfect. 

      We have issued a refund of $22.69.  Due to differences in bank processing times, your refund timeline may vary. Pending charges will be removed from your statement or updated to reflect the final charge within three business days. Charges already processed will be refunded to your original payment method within five to seven business days. 

      To avoid any confusion, for future reference, here is our Consumer Terms of Service if you wish to review again the terms to which you agreed when signing up for your DoorDash account. 

      **********************************************************************************************************************;

      We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you. 

      Best, 
      DoorDash BBB Support


    • Initial Complaint

      Date:12/01/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On the main order page it stated I would get 10 dollars off for spending 21 .I tried this and it didn't work so I called customer service and she said to order and then call back for resolution. I ordered and called back and customer service was rude and nasty and wouldn't even attempt to solve my problem. Worst customer service ever.

      Business Response

      Date: 12/03/2024

      Hi ******,

      Thank you for contacting DoorDash BBB Support. We are sorry to hear that your experience with our platform was less than perfect.

      Our goal at DoorDash is to provide a high-quality service every time. We want you to know that we have passed along your comments so we can improve in the future.

      As a courtesy for the inconvenience, I have added  $10.00 in DoorDash credit to your account. The credit is immediately available and will apply to your next order.

      We thank you for taking the time to provide feedback about your delivery experience. We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you.

      Best,

      DoorDash BBB Support

      Customer Answer

      Date: 12/03/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****** ******

    • Initial Complaint

      Date:12/01/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order and left specific instructions in three different places that the balloons needed to be inflated. I called the driver and he said he was already checked out an on his way to the residence to deliver. I asked him if the balloons were inflated and he said no. I told him the instructions specifically said they needed to be inflated and I even sent him a text with instructions prior to him even arriving at the store. He then hangs up on me and called door dash and told them I wanted to cancel the order, which was untrue. Doordash canceled the order and refused to give me a refund. I told them it was because of the driver and I never requested it to be canceled but they didn't care. Their representative refused to let me speak to a manager and refused to refund or credit my account. I did not receive the order or any compensation

      Business Response

      Date: 12/02/2024

      Hi *******, 

      Thank you for contacting DoorDash BBB Support. We are sorry to hear that your experience using our service was less than perfect. 

      We would be happy to look into this for you. We couldn't find the order(s) with the information provided. For each occurrence you are reaching out regarding, please provide the following: 

      Name of the merchant 

      The date of the order 

      The total charge 

      The order issues you experienced 

      The email address used to place the order 

      Please Note: We will need all of the above details to investigate the issue. 

      We appreciate your continued support and patience as we look into innovative ways to improve our service. 

      Best,

      DoorDash BBB Support

    • Initial Complaint

      Date:12/01/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They did not deliver my order and DoorDash refuses to refund me and does not respond to the dispute made to ******. They tell lies about why they have compensated me before when it is a lie. I have only one order and no refund in my account. On the same social networks there are complaints about how the dashers fake deliveries and steal the food or their paper bags break, they throw away the food and mark it as delivered and the customers pay for their mistakes.

      Business Response

      Date: 12/04/2024

      Hi *****,

      Thank you for contacting DoorDash BBB Support. We understand that you had a disappointing experience using our service. We know how frustrating this can be. We review requests on a case-by-case basis and for this particular order, we are unable to provide compensation due to DoorDashs policy.

      While we could not fulfill your request this time, please rest assured that we'll continue to work to improve our process to ensure you'll have a great experience moving forward.

      We thank you for your understanding.

      Best, 

      DoorDash BBB Support

      Customer Answer

      Date: 12/04/2024

       
      Complaint: 22623017

      I am rejecting this response because:WELL THEN I WILL CALL 911 AGAIN TO REPORT THE ROBBERY SINCE YOU CANNOT DO ANYTHING WITH YOUR DASHER. LET THE POLICE TAKE CARE OF IT. YOU ARE NOT GIVING ME THE MONEY. YOU ARE STEALING FROM A DISABLED PERSON. MAY THIS BE ON YOUR CONSCIENCE AND MAY GOD FORGIVE YOU.

      Sincerely,

      Salwa Ayat

      Business Response

      Date: 12/05/2024

      Hi Salwa, 

      Thank you for contacting DoorDash BBB Support. We apologize for any poor experience while trying to resolve this matter. 

      We understand that you had a disappointing experience using our service. 

      After careful review, we have determined that we are unable to provide any further compensation for this order. Based on our Terms of Service, DoorDash is not obligated to provide refunds or credits but may grant it on a case-by-case basis. 

      Below I have included the link for our Terms of Service that goes into more detail on our refund policy. 

      *********************************************************************************************;

      If you choose to file a police report because we are unable to complete your request for information, please know that DoorDash will cooperate fully and provide the best information possible. Authorized law enforcement using an official government domain may send requests to ******************************* or visit ***************************************************************;

      Best, 

      DoorDash BBB Support 

      Customer Answer

      Date: 12/05/2024

       
      Complaint: 22623017

      I am rejecting this response because:Your dashers steal orders and you allow it, they even sell accounts to work and you do not insure your service.

      Sincerely,

      Salwa Ayat

    • Initial Complaint

      Date:12/01/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On November 30, 2024 at 11:14P.M. I made an order on doordash from jack in the box in ************, ** I was assigned a dasher named ***** and seen he had been sitting on the map and not moving so i tried to get in touch around 11:45-11:46 P.M. To which i got no reply to the text or phone call i sent i then tried to reach out to doordash explaning that i just want my drink i spent my hard earned money and I'm pregnant she keeps telling me i cant receive a refund because the store already accepted the order and a dasher has been assigned to which i explained the story again and to no avail got the same response i tried calling again around 12:09A.M. & still no answer im tired and i really just want my money back at this point.

      Business Response

      Date: 12/02/2024

      Hi KeKe, 

      Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery experience was less than perfect. Your refund timeline is as follows: 

      Refund Succeeded December 1, 11:59 AM Amount Refunded: $13.43
      Amount Updated November 30, 11:20 PM From $13.43 to $0.00
      Payment Authorized November 30, 10:14 PM Amount: $13.43

      Due to differences in bank processing times, your refund timeline may vary. Pending charges will be removed from your statement or updated to reflect the final charge within three business days. Charges already processed will be refunded to your original payment method within five to seven business days. 

      We have issued an additional $20 in credits to your account.  

      We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you. 

      Best, 
      DoorDash BBB Support


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