Complaints

This profile includes complaints for DoorDash's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  DoorDash

  303 2nd St Fl 8 San Francisco, CA 94107-1366

  
• 

  DoorDash.com

  Online Winnipeg, MB R2N 1M6

• 

  Door Dash

  5610 Crawfordsville Rd Indianapolis, IN 46224

• 

  DoorDash

  3924 Gallatin Pike Nashville, TN 37216

• 

  Door Dash, Inc.

  701 Decatur Ave N Ste 205A Golden Valley, MN 55427

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered my grandkids food from *********** that cost $44.00 plus a $4.50 tip and never received the food. I called the Doordash delivery person and asked who did you give the food to and was told he gave he gave it to some lady that lived in the apartment building that was not even my building. I had to use my phone to communicate to him because he did not understand what I was saying. Called Doordash and was told I could not get a credit or refund. I end up ordering pizza for my grandkids which was more money spent. If I didn't get what I paid for WHY can't they give me my money back. It was not my fought Doordash gave MY order to the WRONG PERSON. Not even close to my apartment.

  

  Business Response

  Date: 02/05/2025

  Hi ********, 
  
  Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery was less than perfect. 
  
  We issued compensation to your account in the amount of $48.80. This amount is aligned with the details of your order. You should expect to receive this amount back to your original form of payment within 5-7 business days. 
  
  We thank you for taking the time to provide feedback about your delivery experience. We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you. 
  
  Best, 
  DoorDash BBB Support
  
  

• Initial Complaint

  Date:02/02/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account is under:************************************* I was under the impression that my dash pass had been canceled. Apparently not, they attempted to charge my account today for $9.99. But that account currently doesnt hold any of my funds. So the transaction declined. Which is fine, as I am abroad and no longer need the service at least not at this time. The application doesnt let me cancel it now either because of the state of the account and the supervisor said that they cant cancel it for me due to the status. Meanwhile it will keep hitting my card and Ill keep getting hit with insufficient funds fees. Cancel this and do not attempt to charge my card anymore without my permission. When I tried to reach out to the representative and even asked for a supervisor as they were unable to assist me, they simply said I was not able to get a supervisor they would have to call me which Im abroad and thats not possible. So they disconnected the chat and I have a screenshot of that if needed.

  

  Business Response

  Date: 02/04/2025

  Hi ******, 
  
  Thank you for contacting DoorDash BBB Support. 
  
  As requested the DashPass subscription associated with the account linked to ******************* has been successfully canceled.

  We thank you for taking the time to provide feedback about your experience. We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you. 
  
  Best, 
  DoorDash BBB Support
  

  
  

• Initial Complaint

  Date:02/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a $50 DoorDash gift card that I uploaded into my account. I was attempting to use it for payment and it kept getting rejected. Additionally, I tried using other methods for payment including Apple Pay, ****** and Venmo and I got the same response on all of them. After speaking with numerous customer service representatives and a supervisor, I was told by the supervisor that they cannot do anything about my $50 in my DoorDash account and I am not out $50. She then hung up on me. There is obviously and issue with the checkout portion of DoorDash and they refused to make it right. I have uploaded a photo showing I have the $50 applied to my account as well as a photo of the payment being refused for the gift card and all other payment options mentioned above.

  

  Business Response

  Date: 02/07/2025

  Hi ********, 
  
  Thank you for contacting DoorDash BBB Support. 
  
  We were able to update your account and you are now able to place orders on the web or by using the DoorDash Mobile App. 
  
  We thank you for taking the time to provide feedback about your experience. We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you. 
  
  Best, 
  DoorDash BBB Support 
  
  

  Customer Answer

  Date: 02/07/2025

   
  Complaint: 22889424
  
  I am rejecting this response because: Im still having the exact same issue as shown in the previous images. Quite frankly I dont think you even did anything to rectify this and just sent a standard message. Please provide a real resolution or refund me my $50 that I cant use. 
  
  Sincerely,
  
  ******** ******

  

  Business Response

  Date: 02/10/2025

  Hi ********, 
  
  Thank you for contacting DoorDash BBB Support.
  

  Please reply here with a screenshot of the error or issue you're experiencing so we may better investigate. 

  We thank you for taking the time to provide feedback about your experience. We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you. 
  
  Best, 
  DoorDash BBB Support
  

  
  

  Customer Answer

  Date: 02/10/2025

   
  Complaint: 22889424
  
  please see attached images. One of from the mobile app and the one that says they cant find the page is from the website. I did this 4 times already with your customer support. I need my $50 back. 
  
  Sincerely,
  
  ******** ******

  

  Business Response

  Date: 02/25/2025

  Hi ********, 
  
  Thank you for reaching out to DoorDash BBB Support. We are sorry to hear that your experience with our platform was less than perfect.
  
  Please note that at this time we have escalated this issue internally for thorough review and you will receive information soon regarding an update and/or next steps. Be on the lookout for an email where you will be receiving more info on reference number 690470845. 
  
  You are welcome to reopen this complaint if you have any other information to add in the meantime. We appreciate your patience while we work on resolving this issue for you.
  
  We thank you for taking the time to provide feedback about your delivery experience. We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you. 
  
  Best, 
  DoorDash BBB Support 

  Customer Answer

  Date: 02/25/2025

   
  Complaint: 22889424
  
  I am rejecting this response because: I was already told that when I initially had the issue and spoke with a supervisor there. They told me I would receive an email and a month later I still havent received this. Just give me my $50 back and lets part ways. 
  
  Sincerely,
  
  ******** ******

• Initial Complaint

  Date:02/02/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid ****** for groceries and an ipad, the tablet arrived completely obliterated and I requested a refund, DoorDash has an 100% satisfaction guarantee and they did not honor this policy, I was shipped a broken item and not honored a refund.

  

  Business Response

  Date: 02/04/2025

  Hello, 
  
  Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery was less than perfect. 
  
  We issued a refund to your account for the amount of $371.86 as of 02/02/2025. This amount is aligned with the details of your order. You should expect to receive this amount back to your original form of payment within 5-10 business days. 
  
  If you have any additional questions or concerns, please reach out to DoorDash Support so we may assist you.
  
  Best,
  DoorDash BBB Support
  
  

• Initial Complaint

  Date:02/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Someone tried to use my card for over $56 of Popeyes and it wasnt me and DoorDash could tell this wasnt ordered in my account yet refused to give me a refund. The fraud came from *****

  

  Business Response

  Date: 02/05/2025

  Hi ****, 
  
  Thank you for reaching out to DoorDash BBB Support. We understand the importance of resolving your concern and we will work quickly to help resolve this issue. 
  
  If you have an unauthorized charge(s) on your credit card associated with your DoorDash Account, an Order, or DashPass, please provide the following information, we will need to confirm this information to properly investigate: 
  
  Email address associated with your DoorDash account 
  
  The last 4 digits of the credit card used 
  
  Credit Card Billing Zip Code 
  
  Credit Card Expiration Date 
  
  Date of when the charges were posted 
  
  Exact amount of charges 
  
  Name of restaurant (listed on the bank statement) 
  
  Optional: Screenshots of the transaction(s) 
  
  We thank you for taking the time to provide feedback about your delivery experience. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you. 
  
  Best, 
  
  DoorDash BBB Support 

• Initial Complaint

  Date:02/02/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have once subscribed to DashPass of Doordash for 1 week(free trials) in 2021, but recently i found out that i keep getting recurring 9.99 charges from my card since that time until now. I need Doordash to reimburse my lost of these years ~360 dollars.

  

  Business Response

  Date: 02/05/2025

  Hi Jiayi, 
  
  Thank you for reaching out to DoorDash BBB Support. We understand the importance of resolving your concern and we will work quickly to help resolve this issue. 
  
  If you have an unauthorized charge(s) on your credit card associated with your DoorDash Account, an Order, or DashPass, please provide the following information, we will need to confirm this information to properly investigate: 
  
  
  Email address associated with your DoorDash account 
  
  The last 4 digits of the credit card used 
  
  Credit Card Billing Zip Code 
  
  Credit Card Expiration Date 
  
  Date of when the charges were posted 
  
  Exact amount of charges 
  
  Name of restaurant (listed on the bank statement) 
  
  Optional: Screenshots of the transaction(s) 
  
  
  We thank you for taking the time to provide feedback about your delivery experience. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you. 
  
  
  Best, 
  DoorDash BBB Support

  Customer Answer

  Date: 02/05/2025

   
  Complaint: 22888665
  
  Email address associated with your DoorDash account 
  
  The last 4 digits of the credit card used 0978/5406

  I used debit card instead of a credit card
  
  Credit Card Billing Zip Code ***********
  
  Credit Card Expiration Date 10/26
  
  Date of when the charges were posted every month around 23th
  
  Exact amount of charges 9.99
  
  Name of restaurant (listed on the bank statement) no restaurant name

  I have also attached the transaction history pulled from my bank.
  
  Sincerely,
  
  ***** **

  

  Business Response

  Date: 02/10/2025

  Hi Jiayi, 
  
  Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery was less than perfect. 
  
  
  We wanted to inform you that a full refund of $469.53 for 47 charges has been issued. Additionally, your ******** membership has been canceled to prevent any future charges.
  
  This amount is aligned with the details of your account. You should expect to receive this amount back to your original form of payment within 5-7 business days. 
  
   
  We thank you for taking the time to provide feedback about your delivery experience. We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you. 
  
   
  
  Best, 
  
  DoorDash BBB Support
  
  

• Initial Complaint

  Date:02/02/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  DoorDash had multiple issues with my order and food was not edible. Support told me I would get a refund. I got emails saying I was declined a refund. Called support again and they just hung up on me.

  

  Business Response

  Date: 02/11/2025

  Hi Dj, 
  
  Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery was less than perfect. 
  
  We issued compensation to your account in the amount of $70.18. This amount is aligned with the details of your order. You should expect to receive this amount back to your original form of payment within 5-7 business days. 
  
  We thank you for taking the time to provide feedback about your delivery experience. We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you. 
  
  Best, 
  DoorDash BBB Support
  
  

• Initial Complaint

  Date:02/02/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I added my $150 gift card to my account, placed a grocery order, and had my account deactivated. Now I can't use my gift card because it's been converted to credits to my deactivated account. I'd like my gift card back, or a refund of some sort.

  

  Business Response

  Date: 02/07/2025

  Hi ***, 
  
  Thank you for contacting DoorDash BBB Support. We apologize for any poor experience while trying to resolve this matter. 
  
  Unfortunately, we are unable to approve your request due to the activity that violates our Terms of Service. To avoid any confusion, for future reference, here is our Consumer Terms of Service if you wish to review again the terms to which you agreed when signing up for your DoorDash account. 
  
  We thank you for taking the time to provide feedback about your delivery experience. We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you. 
  
  Best, 
  DoorDash BBB Support 
  
  

• Initial Complaint

  Date:02/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a problem with my recent order. On door dash on 02/01/2025. This one *** offered me $25.00 because this dasher brought a dog around my food. But this other door dash *** was refusing to give me the refund the other *** had promised. I dont know their name. They gave me this excuse that it was because my refund history. It was because I received bad food. It wasnt my fault it was the restaurant fault. I was told it was going to be the $12.50. I shouldnt be this upset. Anyone would be upset. If a dog was around theyre food. The next *** refused to refund me the $25.00. Even though I showed them the chat or the other *** offering me the $25.00.

  

  Business Response

  Date: 02/04/2025

  Hi *******, 
  
  Thank you for contacting DoorDash BBB Support. We are sorry to hear that your experience using our service was less than perfect. 
  
  We would be happy to look into this for you. We couldn't find the order(s) with the information provided. For each occurrence you are reaching out regarding, please provide the following: 
  
  Name of the merchant 
  
  The date of the order 
  
  The total charge 
  
  The email address used to place the order 
  
  Please Note: We will need all of the above details to investigate the issue. 
  
  We appreciate your continued support and patience as we look into innovative ways to improve our service. 
  
  Best,
  
  DoorDash BBB Support

  Customer Answer

  Date: 02/04/2025

   
  Complaint: 22888412
  
  I am rejecting this response because: once I reject the response. The bbb will close the complaint even after I provide the requested information. The bbb will claim the business made a good faith effort to resolve the business. 
  
  Sincerely,
  
  ******* *****

  

  Business Response

  Date: 02/06/2025

  Hi *******, 
  
  Thank you for contacting DoorDash BBB Support. We are sorry to hear that your experience using our service was less than perfect. 
  
  We would be happy to look into this for you. We couldn't find the order(s) with the information provided. For each occurrence you are reaching out regarding, please provide the following: Without this information we will be unable to locate the orders in question. 
  
  Name of the merchant 
  
  The date of the order 
  
  The total charge 
  
  The email address used to place the order 
  
  Please Note: We will need all of the above details to investigate the issue. 
  
  We appreciate your continued support and patience as we look into innovative ways to improve our service. 
  
  Best,
  
  DoorDash BBB Support

  Customer Answer

  Date: 02/07/2025

   
  Complaint: 22888412
  
  I am rejecting this response because:

  Here are the photo of the small sprite. It says on the receipt one large ***** drink and 1 extra ***** drink. I request the BBB to send these pics to ******* has evidence that I didnt get the two large ***** drink and only the small one. 
  

   This is stealing my money. 

  
  Sincerely,
  
  ******* *****

  

  Business Response

  Date: 02/12/2025

  Hi *******, 
  
  Thank you for contacting DoorDash BBB Support. We are sorry to hear that your experience using our service was less than perfect. 
  
  We would be happy to look into this for you. We couldn't find the order(s) with the information provided. For each occurrence you are reaching out regarding, please provide the following: Without this information we will be unable to locate the orders in question. We need the email utilized to place this order in order to locate the order. 
  
   Name of the merchant 
  
  The date of the order 
  
  The email address used to place the order 
  
  Please Note: We will need all of the above details to investigate the issue. 
  
  We appreciate your continued support and patience as we look into innovative ways to improve our service. 
  
  Best,
  
  DoorDash BBB Support

• Initial Complaint

  Date:02/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account settings are clearly set that I speak English. Door Dash continuously allowed non-English speaking dashers pick up orders that then have no idea how to communicate once its time to get the ordered delivered. It was incredibly stressful and has happened at the most inconvenient time. On 2/1/25 I ordered though Jamba Juice not realizing theyd go through DoorDash. Door Dash again allowed someone that does not speak English to pick up my order. This dasher proceeded to roam around my apartment for over 30 minutes allowing STRANGERS to handle my food and demanding I meet them at a park. This is unfair and incredibly inconvenient. Now my order was never delivered and Door Dash is claiming theres nothing they can do about it.

  

  Business Response

  Date: 02/03/2025

  Hi *********, 
  
  Thank you for contacting DoorDash BBB Support. We sincerely apologize for the experience you had while using our service. 
  
  We certainly understand your frustration in this situation. In the case of this order, the payment was made directly to the Merchant while using their app or website and made payable directly to the Merchant which only utilized a DoorDash driver to fulfill the delivery. They will need to initiate the refund. We can work directly with the Merchant to issue this refund to you, however there is no ETA on when we will be able to get the refund to you.
  
  If you would like for us to provide DoorDash credits to your account in replacement of a refund from Jamba Drive please reply to this claim with the email address and phone associated with your DoorDash account.
  
  Again we apologize for any inconvenience this may have caused. And we hope this information was helpful. 
  
  We thank you for taking the time to provide feedback about your delivery experience. We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you. 
  
  Best, 
  DoorDash BBB Support