Business Profile

Food Delivery

DoorDash

Complaints

This profile includes complaints for DoorDash's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

17,448 total complaints in the last 3 years.
6,676 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/31/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered from door dash on 1/31 from Guerrilla Tacos. My drink was missing so I requested a refund for the drink. When I opened the bag I noticed my order was from the wrong restaurant I ordered from Guerrilla Tacos and my burrito was from Gogos Tacos. I requested a refund but they said since they refunded my missing drink they would not refund the wrong burrito
Business Response
Date: 02/02/2025
Hi ,

Thank you for contacting DoorDash BBB Support. We understand that you had a disappointing experience using our service. We know how frustrating this can be. We review requests on a case-by-case basis and for this particular order, we are unable to provide compensation due to DoorDashs policy.

While we could not fulfill your request this time, please rest assured that we'll continue to work to improve our process to ensure you'll have a great experience moving forward.

We thank you for your understanding.

Best,
DoorDash BBB Support
Customer Answer
Date: 02/03/2025

Complaint: 22883115

I am rejecting this response because: this is not a resolution this is just another automated response to not take accountability

Sincerely,

Juno *****
Business Response
Date: 02/04/2025
Hi,

Thank you for contacting DoorDash BBB Support. We understand that you had a disappointing experience using our service.

After careful review, we have determined that we are unable to provide any further compensation for this order. Based on our Terms of Service, DoorDash is not obligated to provide refunds or credits but may grant it on a case-by-case basis.

Below I have included the link for our Terms of Service that goes into more detail on our refund policy.
*********************************************************************************************;

Thank you for your understanding.

Best,

DoorDash BBB Support
Initial Complaint
Date:01/31/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Placed an order thru door dash Jan 21st 2025 at ********* in **************, **. I picked up my food. Upon arriving home. I found that I did not recieve 2 breakfast burritos and an order of enchiladas with rice and beans. We received a bowl of soup. I called the restaurant to report this. I was told by the restaurant to contact door dash since that is who I ordered thru. I filed 2 cases thru door dash about the order being completely wrong and wanted a refund. No response for a week. Called door dash 1/28/25. Spoke with *****. And was given a case # ********* . ***** then proceeded to tell me that since I picked up my own order that it is on me to check to make sure it's right, and since it was more than 24hrs since my order was placed that I would not recieve a refund. Huh?? I filed 2 reports that day with no response. I want my $30.91 back. The order I received was one bowl of soup. Not my 3 items ordered.This is a really bad business practice. You tell people to file a report with no response back then keep my hard earned $$ because your employees cannot do their job. Completely UNACCEPTABLE I WANT MY $30.91 BACK
Business Response
Date: 02/02/2025
Hi,

Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery experience was less than perfect.

We have issued a refund of $30.91, Due to differences in bank processing times, your refund timeline may vary. Pending charges will be removed from your statement or updated to reflect the final charge within three business days. Charges already processed will be refunded to your original payment method within five to seven business days.

To avoid any confusion, for future reference, here is our Consumer Terms of Service if you wish to review again the terms to which you agreed when signing up for your DoorDash account.
****************************************************************************************

We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you.

Best,
DoorDash BBB Support
Initial Complaint
Date:01/31/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received my financial aid on my Dasher direct debit card in which is operating by *********** and apparently my account was compromised because it started becoming apparent to me charges in which I had no idea what they were were being posted multiple times a day taking little bit of money at a time added up to about 500-600$
Business Response
Date: 01/30/2025
Hello,

*********** is a banking partner with ******* and serves as the issuer of the DasherDirect Business ************ Card. As such, we are concerned with your complaint. We have conducted an investigation into the matter and reached out to Payfare to better understand the full scope of this matter. Our investigation shows the following:

Your complaint stated that you had multiple fraudulent charges on your account and you wanted the funds refunded back to you. A review of Payfare's records found that you contacted their support on January 18, 2025 to report this issue.Payfare verified that a dispute claim was initiated and that Payfare sent an email request (ticket #*******) which you were instructed to reply back to with the required information by the due date of January 31, 2025 in order to proceed with the claim.

Stride Bank places great importance on providing an excellent customer experience. Please contact DasherDirect support via the DasherDirect app if you have any further questions or concerns.
Customer Answer
Date: 01/31/2025
I'm unsure what it is I need to do for a resolution
Business Response
Date: 02/04/2025
Hi,

Thank you for contacting DoorDash BBB Support.

We have partnered with our internal team that handles these escalations and after further investigation, A dispute claim was initiated but the dispute form was not completed in time (this was due 31-Jan-2025). There was a fail to report the initial unauthorized transactions within 10 days as required to proceed with a claim. You had been advised that the claim was closed. For further assistance you will need to contact again with the needed information within the given timeframe.

We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you.

Best,
DoorDash BBB Support

Customer Answer
Date: 02/04/2025

Complaint: 22858032

I am rejecting this response because: how as a card holder am I to do the investigation for their lack of care and security of my account

Sincerely,

****** *****
Business Response
Date: 02/07/2025
Hi ******,

Thank you for contacting DoorDash BBB Support. We are sorry to hear that your experience with our platform was less than perfect.

We are sorry to hear about your experience using our service. Our goal at DoorDash is to provide a high-quality service every time. We want you to know that we have passed along your comments so we can improve in the future.

We thank you for taking the time to provide feedback about your experience. We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you.

Best,
DoorDash BBB Support

Customer Answer
Date: 02/07/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** *****
Initial Complaint
Date:01/31/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Monday, I had an order from ShopRite delivered by a DoorDash or with an original total of approximately $219. Approximately 6 items were out of stock and I told no substitute. Today 1/31s of today NO REFUND PROCESSED,I contacted DoorDash and they told me a refund is issued within three days and if I didnt receive it to contact my bank and file a dispute.. The receipt lists ALL items ordered but does not credit deduct OUT OF STOCK tAdditionally, I found the DoorDashER entered a substitute that I told him specifically I did not want and I did not receive.. Itold the **************** *** the same.. her response was do I have a picture? I asked how do I have a picture of an item I dont receive.. She said well do I have a picture of all the items that were delivered to me? I responded no, I did not take a picture of all the items delivered to me . I did tell her that Doordashet has text messages asking me if I wanted substitute and my ***ly NO. . I did not want the substitution and I did not receive the substitute. The door dash receipt does not show any proof items were scanned.!However He charged me for this item.. on the DoorDash app response - could not process credit for this reason. could not give me credit for this issue no delivery.. The customer service *** said ***** put it in for a request, but didnt sound too likely that this would happen. The item I didnt receive is no it was just salsa.. However, I question whether DoorDash processes refunds for out of stock.. the customer service *** said its the responsibility of the DoorDasher to process the refund and theres nothing else that DoorDash can do i. I have pics of receipt and app response.
Business Response
Date: 02/02/2025
Hi,

Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery experience was less than perfect.

We can see a previous refund of was issued. As a courtesy for the poor experience, we have issued a refund of $219.02. Due to differences in bank processing times, your refund timeline may vary. Pending charges will be removed from your statement or updated to reflect the final charge within three business days. Charges already processed will be refunded to your original payment method within five to seven business days.

To avoid any confusion, for future reference, here is our Consumer Terms of Service if you wish to review again the terms to which you agreed when signing up for your DoorDash account.
****************************************************************************************

We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you.

Best,
DoorDash BBB Support
Initial Complaint
Date:01/31/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid for an order to Chick Fila in the amount of $9.18. It was not delivered, and the picture that was provided by the Dasher was clearly not my address. However, they would not issue a refund.
Business Response
Date: 02/02/2025
Hi,

Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery experience was less than perfect.

We have issued a refund of $9.18, Due to differences in bank processing times, your refund timeline may vary. Pending charges will be removed from your statement or updated to reflect the final charge within three business days. Charges already processed will be refunded to your original payment method within five to seven business days.

To avoid any confusion, for future reference, here is our Consumer Terms of Service if you wish to review again the terms to which you agreed when signing up for your DoorDash account.
****************************************************************************************

We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you.

Best,
DoorDash BBB Support

Customer Answer
Date: 02/02/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** *********
Initial Complaint
Date:01/31/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
January 29, 2025 I canceled my food order with door dash and was promised a full refund on January 29. I called today n January 31., 2025 and door dash is refusing to provide me my refund after keeping my food and my money. I've attached confirmation of doordash confirmation of my refund.
Business Response
Date: 01/31/2025
Hi ****,

Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery was less than perfect.

We issued compensation to your account in the amount of $23.57. This amount is aligned with the details of your order. You should expect to receive this amount back to your original form of payment within 5-7 business days.

We thank you for taking the time to provide feedback about your delivery experience. We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you.

Best,
DoorDash BBB Support

Customer Answer
Date: 02/01/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** *********
Initial Complaint
Date:01/31/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Door dash has been getting over on me for the longest timeI mean need I say more just look at the reviews!!!! I mean geesh!!!
Business Response
Date: 01/31/2025
Hi *******,

Thank you for contacting DoorDash BBB Support. We are sorry to hear that your experience using our service was less than perfect.

We would be happy to look into this for you. We couldn't find the order(s) with the information provided. For each occurrence you are reaching out regarding, please provide the following:

Name of the merchant

The date of the order

The total charge

The order issues you experienced

The email address used to place the order

Please Note: We will need all of the above details to investigate the issue.

We appreciate your continued support and patience as we look into innovative ways to improve our service.

Best,

DoorDash BBB Support
Initial Complaint
Date:01/31/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Overall speaking as a dasher I have dealt with different situations and different outcomes and I can tell u that it is very easy to be on the loosing end of the stick with door dash. They don't refund your money nor do they even take the time to listen to your issue or problem. You can take pics with proof and still won't get a refund. I can honestly say I have experienced getting hung up on by door dash operators for no apparent reason. I have also witnessed door dash drivers spilling my drink on the ground and doing absolutely nothing. I have witnessed people food being stolen from the porch etc. This needs to stop as I feel door dash is a huge ponzey scheme. Door dash will be on the list of people sued coming soon.
Business Response
Date: 02/01/2025
Hello,

Thank you for contacting DoorDash BBB Support. Were sorry to hear that youve had such a negative experience using our platform. We strive to provide fair and thorough resolutions to all concerns, and while we understand your frustration, we want to clarify that all compensation requests are reviewed on a case-by-case basis in accordance with our Terms & Conditions. It is important to note that you have agreed to these terms. These policiesstandard across the industryensure that multiple factors are considered, including details specific to your account and the order in question.

If you have a particular order you'd like us to review, please provide the order details and the associated account information, and wed be happy to take another look.

Best,
DoorDash BBB Support
Initial Complaint
Date:01/31/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I used DoorDash pickup, they lost my packages before dropping them off and issued me a $90 gift card. The gift card expired before I had a chance to use it. I talked to Tango who said I needed to follow up with DoorDash to get it reissued. I had emailed DoorDash pickup twice with no response. I am frustrated that I am now out $90.
Business Response
Date: 02/01/2025
Hi *******,

Thank you for reaching out to DoorDash BBB Support.

To assist you further, could you please provide the Gift Card information that was sent to you by the Package Pickup team? This will help us look into your concern and ensure a resolution.

We appreciate your time and look forward to your response.

Best,

DoorDash BBB Support
Customer Answer
Date: 02/01/2025

Complaint: 22881669

I am rejecting this response because:

Please see uploaded photo for a screenshot of the original gift card received from Tango.

Sincerely,

******* ****
Business Response
Date: 02/04/2025
Hi *******,

Thank you for contacting DoorDash BBB Support.

We have reviewed your gift card and confirmed that it is active. We have also resent the email containing your gift card details.

If you experience any further issues with your gift card, please contact ***************** for additional assistance.

Best,

DoorDash BBB Support
Customer Answer
Date: 02/04/2025

Complaint: 22881669

I am rejecting this response because:
The card is not still active. It was generating a system error on Tango. I reached out to Tango and they stated that the card expired on May 31, 2024, and must be reissued by DoorDash. I have attached a screenshot of the email I received from Tango.

Sincerely,

******* ****
Business Response
Date: 02/10/2025
Hi *******,

Thank you for contacting DoorDash BBB Support.

We wanted to update you regarding your gift card concern. We are currently working with Tango to investigate the issue, as we have never encountered a situation where a gift card expires.

We appreciate your patience.

Best,

DoorDash BBB Support
Initial Complaint
Date:01/31/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
When I signed up for DoorDash I signed up to receive my funds on the crimson card this has no resulted in me not having access to my funds. The only options for me to receive my funds is to verify a debit card (takes 7 days) or transfer them via bank account (3-5 business days). It is advertised that you can use over ****** atms but fail to mention you cannot use the tap feature at an atm. The actually physical card would suffice, except that wont be to me until 2/9 (almost a month after signing up to receive it. I have no way to pull my funds in a timely manner and support was no help to me.
Business Response
Date: 02/01/2025
Hello,

Thank you for contacting DoorDash BBB Support. We understand how important it is to have timely access to your funds, and we appreciate your patience as you get started with DoorDash. As a new Dasher, some featuressuch as faster payout optionsbecome available after the standard processing period has passed. While we recognize this may not be ideal, these timelines ensure security and compliance with our payment system.

Additionally, the Crimson Card is issued by a third-party provider, and while it grants access to over ****** ATMs, the tap-to-pay feature is not guaranteed at all locations. However, as stated, you will still have full access to these ATMs once your physical card arriveswhich, for security reasons, Dashers should carry at all times when relying on it for payouts.

If you have any additional questions or concerns, please reach out to DoorDash Support so we may assist you.

Best,
DoorDash BBB Support

Customer Answer
Date: 02/01/2025

Complaint: 22881538

I am rejecting this response because: I feel as though I should have access to my funds at any time. The card is taking WEEKS to get to me this is absolute insanity. I just want access to my funds in a timely manner.

Sincerely,

******* ********
Business Response
Date: 02/04/2025
Hello Kaitlyn,

We understand your frustration and the importance of having timely access to your funds. However, as previously mentioned, all Dashers go through a standard processing period before certain payout features become available. This timeline exists to ensure proper verification and security measures are met.

Additionally, the delivery timeframe for your Crimson Card is subject to standard mailing processes, which we do not control. While we recognize this may not be ideal, this is the current policy in place. Once your card arrives, you will have full access to its features as intended.

If you have any further questions, you may reach out to DoorDash Support.

Best,
DoorDash BBB Support
Customer Answer
Date: 02/04/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* ********

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