Business Profile

Food Delivery

DoorDash

Complaints

This profile includes complaints for DoorDash's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

17,466 total complaints in the last 3 years.
6,680 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/01/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Door Dash has changed their policy so that to their benefit the delivery driver has to accept 100% of all deliveries ********** doing so they will offer you double deliveries for $3 and skim the rest of the tip for their own profit.Have you deliver 20 miles away for $2.I was a platinum driver with a 100% completion and a 95% acceptance rate and a 4.7 customer satisfaction.Always communicated with my customer and put food in a thermal bag to keep food warm.This is unacceptable to punish the Good driver's and keep the one's that can't even make a delivery correctly.
Business Response
Date: 02/05/2025
Hi *******,

Thank you for reaching out to DoorDash BBB Support. We appreciate your feedback!

Our goal at DoorDash is to provide a high-quality service every time. We want you to know that we have passed along your comments so we can improve in the future.

We thank you for taking the time to provide feedback about your delivery experience. We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you.

Best,

DoorDash BBB Support
Initial Complaint
Date:02/01/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
1/31/25 I was charged for an annual doordash pass that I did not want, now they will not refund it due to on my previous dashpass I activated the hbo max and Lyft rewards
Business Response
Date: 02/03/2025
Hi,

Thank you for contacting DoorDash BBB Support. We are sorry to hear that your experience using our service was less than perfect.

We would be happy to look into this for you. We couldn't find the charges based on this information, please provide the following:

Name on card
Last 4 of card
Expiration date
Zip code
Card type
Date of last charge
Email and Phone associated with any/all DoorDash Accounts

Please Note: We will need all of the above details to investigate the issue.

We appreciate your continued support and patience as we look into innovative ways to improve our service.

Best,
DoorDash BBB Support
Initial Complaint
Date:02/01/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
1/31/25...I received a 1099-*** from Door Dash.I have never ever worked for them.And I have never used their service.
Business Response
Date: 02/03/2025
Hi,

Thank you for contacting DoorDash BBB Support. We understand you received a 1099-*** from DoorDash.

We would be happy to look into this for you. Are you able to provide a photo of the document received?

We appreciate your continued support and patience as we look into this issue.

Best,
DoorDash BBB Support

Customer Answer
Date: 02/03/2025

Complaint: 22885886

I am rejecting this response because:
Door Dash has asked for a copy of the 1099-NEC. I have attached it. I blocked out my SS#.
I'm not sure if I should email it to them...or if you will.
Thank you.

Sincerely,

******** ******
Business Response
Date: 02/05/2025
Hi ********,

Thank you for contacting DoorDash BBB Support. We are sorry to hear that your experience with our platform was less than perfect.

It appears this issue was caused by someone who obtained information from third-party sources to create a fraudulent Dasher account(s). Weve taken immediate steps to deactivate the unauthorized account(s) and we will continue to evaluate and improve processes to prevent these types of erroneous 1099s in the future.

We understand that having your identity stolen can be very overwhelming at times. The time and effort spent to get this amended may be inconvenient. Here at DoorDash, we want to help provide you with information regarding next steps and options you have to correct this. Please note that DoorDash cannot provide you with any tax or legal advice. The resources below are provided for informational purposes only, and you should always consult with a tax or legal professional if you are uncertain of how to proceed.

You have already taken the first outlined step within the identity ********* website by contacting DoorDash to advise that this identity theft occurred. Based on information from published *** guidelines, DoorDash does not amend tax forms. However, you can use this email as evidence that you reported the identity theft.

See below for common questions regarding identity theft:

How does this happen?
It appears this issue was caused by someone who obtained information from third party sources to create a fraudulent Dasher account(s).

What do companies like DoorDash do when a person reports identity has been stolen?
DoorDash issues *** Form 1099 in accordance with applicable laws based on information available to us at the time of issuance. While we are unable to amend *** Form 1099, the *** has outlined on its website that a victim of identity theft who receives an incorrect Form 1099 as a result of the identity theft should not include that income on their tax return.

Will I be penalized by the *** because I am a victim of identity theft?
Based on *** guidelines, a victim of identity theft that receives an incorrect Form 1099 should not report the income on their tax return. You can review the guidelines and consult a tax professional regarding whether or not you should include this information on your tax return.

How can I proceed with reporting my identity theft?
Please review the *** Step-by-step process on What To Do Right Away - ************************. The type of Identity theft is the Form 1099, and see here guidance on how to proceed with this type of Identity Theft.

For additional steps that you may consider, please review the guidance issued by the *** to address this type of situation, including potentially filing an Identity Theft Affidavit. Guidance also recommends that you place a free one-year fraud alert on your credit reports by contacting any one of the three nationwide credit reporting companies online or through their toll-free numbers. The bureau you contact must tell the other two.

Equifax: ************
Experian: ************
************ ************

Lastly, you may File a complaint with the *************************

Wishing you the best of luck and we hope that you are able to resolve this with the *** within the near future.

We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you.

Best,
DoorDash BBB Support
Customer Answer
Date: 02/05/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******** ******
Initial Complaint
Date:02/01/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Friday January 31st we placed an order with DoorDash from ******* for a total of $74.04 . We did not receive one of our burgers and a baked potato and a coffee drink and frosty ordered were incorrect . DoorDash refuses to refund even just for the items not received . Looking at their ******** page this is happening to a lot of people resulting in large scale theft /fraud . Requested on:1/31/2025 Request Declined We're sorry, after reviewing your issue we've determined that your order was not eligible for a refund.
Business Response
Date: 02/06/2025
Hi ******,

Thank you for reaching out.

We understand that this isnt the resolution you were looking for. We do apologize for the inconvenience, and we want you to know we take these situations and your feedback seriously. We review requests on a case-by-case basis and for this particular order, we are unable to provide compensation due to DoorDashs policy.

We appreciate your continued support and patience as we look into innovative ways to improve our service.

Best,

DoorDash BBB Support
Customer Answer
Date: 02/07/2025

Complaint: 22885837

I am rejecting this response because: I did not receive a refund for items I ordered and payed for and were not delivered. Doordash kept payment for items that were NOT provided.

Sincerely,

****** *****
Business Response
Date: 02/10/2025
Hi ******,

Thank you for reaching out.

We understand that this isnt the resolution you were looking for. We do apologize for the inconvenience, and we want you to know we take these situations and your feedback seriously. We review requests on a case-by-case basis and for this particular order, we are unable to provide compensation due to DoorDashs policy.

We appreciate your continued support and patience as we look into innovative ways to improve our service.

Best,

DoorDash BBB Support
Initial Complaint
Date:02/01/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Door Dash listed a Loop store that has never heard of them and processed a pick up order. I used a $10 credit with DoorDash for a order that had no one at the receiving end. When I got to the store they informed me that they do not deal with DoorDash and yet DoorDash charged for the order and now refuse to refund it. Theyre saying that they have no way of refunding the credit used on the order because I already used it, even though the order was completely bogus. This seems fraudulent at several levels First listing of a business thats not affiliated with doorDash Second, processing *** order that the store has never heard Third, charging for a bogus order and then refusing to return it.
Business Response
Date: 02/03/2025
Hi,

Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery experience was less than perfect.

We have issued a refund for the canceled order of $10.18 in credits back to your DoorDash account.

To avoid any confusion, for future reference, here is our Consumer Terms of Service if you wish to review again the terms to which you agreed when signing up for your DoorDash account.
****************************************************************************************

We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you.

Best,
DoorDash BBB Support
Initial Complaint
Date:02/01/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Tried to order some late night dessert from ******. I chose the "leave at my door" option for door dash so I can get it whenever. If I miss the door, or am late from work. Well I got the notification that it was delivered cool. Checked outside. Nothing. Looked at the "confirmation" picture and the house number said 103.I live at 102. Tried to use door dash's automated help and it gave me a 25% refund. Why would I not get a 100% refund for services not rendered? I am not going to my neighbor's house to retrieve the items. Especially late at night. I contacted the driver, sent a message saying they got the address wrong. They blamed me. Said I had the address wrong in the app and to update it immediately. I checked the door dash website. It said, 102. I even checked the copy of the receipt and it said 102. Maybe the driver cannot count?I had to call and talk to a real person, but not before waiting on hold for 10 minutes. I explained what happened and they repeated it back to me like a question. "So you're saying you didn't receive your food?" No, what I just said was a lie. A fantasy I made up for both of our amusement. They eventually gave me the full refund after putting me on hold again. And let me keep the original 25% refund.I tried to reorder my food but it was too late and the restaurant had closed. My neighbors are going to be really confused tomorrow morning when they see a brownie sundae and a vanilla milkshake sitting on their front ******* make matters worse they locked my leave at the door option. I now need a pin to confirm in person with drivers because of one incompetent driver.
Business Response
Date: 02/03/2025
Hi ****,

Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery was less than perfect.

Upon review, we confirmed that our support team issued $25.20 in DoorDash credits for the delivery issues you experienced with your ******* order. Additionally, our records show that these credits have already been applied and used on a subsequent order. As the credits have been fully utilized, no further compensation will be provided.
We thank you for taking the time to provide feedback about your delivery experience. We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you.

Best,
DoorDash BBB Support
Initial Complaint
Date:01/31/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
[Your Name] [Your Address] [City, State, Zip Code] [Email Address] [Phone Number] [Date] Better Business Bureau [BBB Office Address] [City, State, Zip Code] Subject: Formal Complaint Against DoorDash for Non-Refund of Undelivered Orders Dear Better Business Bureau,I am writing to formally file a complaint against DoorDash regarding my experience with their service and the lack of resolution concerning three undelivered orders. ******* multiple attempts to seek a refund, I have yet to receive any monetary compensation for these transactions.Below are the details of the orders in question:1. **Order #1** foodlion - Order Date 01/16/2025 - Amount Charged: ***** - Reason for Refund Request: Order was not delivered due to driver did not speak in English. She was Spanish. She said he could not find my address. I tried to contact 2. **Order #2** the twisted crab - Order Date: 01/30/2025 - Amount Charged: ***** - Reason for Refund Request: order did not have the proper amount of food in the bag for the price that I paid and also I contact them to let them 3. **Order #3** Tender Shack - Order Date: 01/31/2025 - Amount Charged: $25.52 - Reason for Refund Request: Order did not come from the restaurant that I ordered from it came from a restaurant by the name of Canterbury Italian res ******* reaching out to DoorDash customer service on multiple occasions, I have received unsatisfactory responses, and my requests for a refund have been denied or ignored. I believe this falls short of the standard of service that consumers expect and deserve.I hope to resolve this matter amicably and appreciate your assistance in helping me communicate this issue to the appropriate channels. My expectation is that DoorDash will take responsibility for these undelivered orders and provide the refunds owed to me.Thank you for your attention to this matter. I look forward to your prompt response.Sincerely,***** ***** know that.
Business Response
Date: 02/03/2025
Hi,

Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery experience was less than perfect. The following orders have been refunded:

1/16/25
@ Food Lion (FoodLion1320)- Two seperate payments of $36.01 AND $9.73
1/31/25
@ Tender Shack (Richmond 9702) - $25.51 USD
1/30/25
@ The Twisted Crab - ******** - $36.33 USD
Due to differences in bank processing times, your refund timeline may vary. Pending charges will be removed from your statement or updated to reflect the final charge within three business days. Charges already processed will be refunded to your original payment method within five to seven business days.
To avoid any confusion, for future reference, here is our Consumer Terms of Service if you wish to review again the terms to which you agreed when signing up for your DoorDash account.
****************************************************************************************

We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you.

Best,
DoorDash BBB Support
Initial Complaint
Date:01/31/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I used DoorDash delivery to have a package dropped off to the *** store, the dasher arrived at the store and said it was closed. I was told by DoorDash that my package would be taken to *** the next day but it wasnt. Mercari canceled the order which was valued at $200. I have been communicating with ***** from DoorDash support since 01/08/2025. DoorDash requested documentation regarding the order I submitted everything I was asked if I wanted to receive credits or a prepaid card sent to my email I asked for a prepaid card. Today I received an email stating that the package is now tracking after my sale was cancelled. Because the dasher didnt drop my package off it was canceled now Im out of the $200 I was supposed to receive from Mercari and DoorDash isnt compensating me even though this isnt my fault.
Business Response
Date: 02/03/2025
Hi *******,

Thank you for reaching out to DoorDash BBB Support. We really appreciate your patience as we looked into this.

At this time, due to the details that have been reviewed along with the information we gathered in our system, we're currently unable to extend compensation. We still encourage you to report issues like this in the future so we can work to prevent these issues from happening. For more information on our decision please reference case 678602962.

We want you to know we take your feedback seriously. We have reported this incident to the appropriate parties to avoid this type of order issue in the future.

Thank you, again, for reaching out and reporting this concern.

Best,
DoorDash BBB Support

Customer Answer
Date: 02/03/2025

Complaint: 22885772

I am rejecting this response because:

Sincerely,

******* *****
DoorDash requested screenshots of proof that my order was cancelled by ******* and I submitted it. It is not my fault that the dasher held my package and didnt drop it off at the *** store now I am out of $200. This is poor customer service and business. ********************** is responsible for this as a customer it was out of my control I paid for a service and theres proof that the package wasnt dropped off on 01/08/25 or 01/10/25 as I was guaranteed by DoorDash support
Business Response
Date: 02/04/2025
Hi *******,

Thank you for reaching out.

We understand that this isnt the resolution you were looking for. We do apologize for the inconvenience, and we want you to know we take these situations and your feedback seriously. We have reported this incident to the appropriate parties to avoid this type of order issue in the future.

We appreciate your continued support and patience as we look into innovative ways to improve our service.

Best,
DoorDash BBB Support
Initial Complaint
Date:01/31/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
1-31-2025 I ordered some food from ********** with $10.86. it was a double dash it came along with a ******** order which I received. When I contacted the doctor he said that ********** said my order was not in the system. I need my money back and I'm very dissatisfied with the customer service I received
Business Response
Date: 02/04/2025
Hi Rhonisa,

Thank you for contacting DoorDash BBB Support. We understand that you had a disappointing experience using our service. We know how frustrating this can be. We review requests on a case-by-case basis and for this particular order, we are unable to provide compensation due to DoorDashs policy.

While we could not fulfill your request this time, please rest assured that we'll continue to work to improve our process to ensure you'll have a great experience moving forward.

We thank you for your understanding.

Best,
DoorDash BBB Support

Customer Answer
Date: 02/04/2025

Complaint: 22885542

I am rejecting this response because:
It's clear even the Dasher said that my order was not in the system but y'all are refusing to refund me even though y'all messed up how come doordash never takes responsibility for having less than adequate workers? Your system is flawed and just because y'all messed up doesn't mean the customer should pay for it

Sincerely,

Rhonisa *****
Business Response
Date: 02/05/2025
Hi Rhonisa,

Thank you for reaching out to DoorDash BBB Support. We really appreciate your patience as we looked into this.

At this time, due to the details that have been reviewed along with the information we gathered in our system, we're currently unable to extend compensation. We still encourage you to report issues like this in the future so we can work to prevent these issues from happening.

We want you to know we take your feedback seriously. We have reported this incident to the appropriate parties to avoid this type of order issue in the future.

Thank you, again, for reaching out and reporting this concern.

Best,
DoorDash BBB Support

Customer Answer
Date: 02/06/2025

Complaint: 22885542

I am rejecting this response because: I received terrible customer service and I should be refunded or at least given credit

Sincerely,

Rhonisa *****
Business Response
Date: 02/07/2025
Hi Rhonisa,

Thank you for reaching out to DoorDash BBB Support. We really appreciate your patience as we looked into this.

At this time, due to the details that have been reviewed along with the information we gathered in our system, we're currently unable to extend compensation. We still encourage you to report issues like this in the future so we can work to prevent these issues from happening.

We want you to know we take your feedback seriously. We have reported this incident to the appropriate parties to avoid this type of order issue in the future.

Thank you, again, for reaching out and reporting this concern.

Best,
DoorDash BBB Support

Customer Answer
Date: 02/07/2025

Complaint: 22885542

I am rejecting this response because: I am owed money or credit

Sincerely,

Rhonisa *****
Initial Complaint
Date:01/31/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear DoorDash Team,I am writing to formally address the non-payment of my healthcare stipend, which I am entitled to under Californias Proposition 22. According to Prop 22, eligible workers who meet the threshold of hours worked in a calendar quarter and provide proof of qualifying healthcare coverage are entitled to receive this stipend.I have reviewed my work records and verified that I meet all the necessary criteria, including:Completing 18.4 weekly active hours in the fourth calendar quarter., as per doordash records Maintaining qualifying healthcare coverage.Despite fulfilling these requirements, I have not received the stipend payment owed to me. I have submitted the form and received a denial letter Jan 6, stating that " You did not include a valid Covered California Proof of Coverage Form. "This is absolutely untrue, and I have attached the original form submitted in this email. This failure to provide the mandated payment constitutes a violation of Proposition 22s requirements. I have already tried to contact support many times, and received no help whatsoever.Therefore, I demand that DoorDash immediately issue the full healthcare stipend owed to me, to the amount of $735. Failure to resolve this matter within 14 Business days will leave me with no choice but to take the following actions:File a formal complaint with the ********************************************* (DIR) to report this violation.Pursue legal action to recover the unpaid stipend, including any damages, penalties, and attorneys fees permitted under California law.Notify relevant regulatory bodies and labor advocacy organizations about this breach of Prop 22 compliance.I would prefer to resolve this issue amicably and without the need for further escalation. I trust that DoorDash will act swiftly to fulfill its legal obligations.Thank you for your immediate attention to this issue.
Business Response
Date: 02/05/2025
Hi *******,

Thank you for contacting DoorDash BBB Support.

Weve approved your application to receive the DoorDash Quarterly Healthcare Stipend for Q4 2024.

Whats Next?

You will receive your stipend payment in your Dasher Account within the next 5 business days. No action is required from you to initiate this payment. Please note stipends are typically paid out on Wednesdays and Fridays.

For more information on the Quarterly Healthcare Stipend, please refer to the Dasher Help Center.

Best,

DoorDash BBB Support
Customer Answer
Date: 02/05/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* ********

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