Complaints

This profile includes complaints for DoorDash's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

DoorDash has 19 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  DoorDash

  303 2nd St Fl 8 San Francisco, CA 94107-1366

  
• 

  DoorDash

  901 Market St. Ste 600 San Francisco, CA 94103

  
• 

  DoorDash

  C-390 Osborne St Winnipeg, MB R3L 1Z9

• 

  Door Dash

  5610 Crawfordsville Rd Indianapolis, IN 46224

• 

  DoorDash

  2108 South Blvd STE 106 Charlotte, NC 28203

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am house bound and require that the ********************* deliver a box of food once a month. They choose DoorDash to make the delivery. Appropriately 4 or 5 times my box was said to be delivered by DoorDash but it was not. All attempts to resolve the issue with both parties can be expressed as stone *******. No opportunity has been provided at any time to resolve the issues.

  

  Business Response

  Date: 02/14/2023

  Hi ******,
  Thank you for reaching out to DoorDash BBB Support.
  
  We certainly understand your frustration in this situation. Unfortunately, in the case of this order, because the order was arranged through *********************, a refund can only be processed from them. The Merchant will need to get in touch with us to begin the refund process for any delivery fee compensation. They should then coordinate with you if a redelivery is possible.
  We apologize for the inconvenience this has caused. Due to your experience, we would like to issue an apology credit to your account in the amount of $25 for the inconvenience. Do you have a DoorDash Consumer account that we are able to apply this to? If so, what is the email address to add these credits to? Please let me know at your earliest convenience.
  
  
  Best,
  DoorDash BBB Support

• Initial Complaint

  Date:02/02/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Because door dash for some reason kept sending occasional texts to my wife about orders, I contacted them and asked them to stop. They then made my wife's phone number primary! So, I cancelled my account and asked for a prorated refund for the remainder of the annual fee. They said no problem and that the refund would be issued shortly. That, I thought, was the end and I uninstalled their application. Today, a few weeks later, no refund. I downloaded the app so I could contact them to find out where is my *************, they said I can't have a refund. All information in recorded in their chat logs and is easily verifiable.

  

  Business Response

  Date: 02/13/2023

  Hello *****,
  
  We are sorry to hear about your experience using our service. Our goal at DoorDash is to provide a high-quality service every time, and we are sorry we let you down. I want you to know that I have passed along your comments so we can improve in the future.
  
  We can confirm that your DashPass Membership was cancelled on January 9, 2023, however it is a cancellation for next year since your membership was annual. This type of cancellation would allow you use the DashPass benefits until April 30, 2023 and not be charged again.
  
  If you have any additional questions or concerns, please reach out to DoorDash Support so we may assist you.
  
  Best,
  
  DoorDash BBB Support

• Initial Complaint

  Date:02/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/15 I purchased a yearly subscription at a promotional price. I went to activate it and they show no purchase of it in my account. Spent over an hour with 7 different agents and 2 different escalation agents explaining the issue. Only resolution was given was to sign up again under a full price plan and dispute the original charge with credit card company.

  

  Business Response

  Date: 02/15/2023

  Hi ****,
  
  Thank you for reaching out to DoorDash. I sincerely apologize for your experience using our service. We created a new case for you, and our escalation team will look into the issue. Your case reference number is *********. Our escalation team will look into your case ASAP, please be on the lookout for a response from DoorDash Support.
  
  If you have any additional questions or concerns, please reply to the DoorDash Support email so we may assist you.
  
  Best,
  
  DoorDash BBB Support

• Initial Complaint

  Date:02/02/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have not heard from the business in response to my complaint.

  
  

  

  Business Response

  Date: 01/10/2023

  There were 2 orders placed by the same person to the same address through Doordash mobile order in 2 separate tickets . We made both orders.  Doordash arrived and took both orders, which apparently they weren't supposed to do even though they were going to the exact same person and address.  Doordash had the driver return one of the orders for another driver to pick up.  At this point, our store was closed at 10pm.  

  We made the order .  Doordash is responsible once picked up and should be responsible to issue the customer a refund, not us.  We made the food ordered .

  I understand the customer's complaint, but  it's ********************** fault it wasn't delivered. 

   

  Thank you

  *********************

  Customer Answer

  Date: 02/02/2023

  This is a continuation of Previous Complaint ID: ******** As instructed by Dispute Resolution Specialist *********************** I am filing a new complaint so you can forward it to the appropriate company. I do not know who should be responsible for issuing a refund, both businesses involved are pointing the finger at each other. I have attached documentation indicating the company I did business with.

  

  Business Response

  Date: 02/17/2023

  Hello,

  Thank you for reaching out to DoorDash BBB Support.
  
  We certainly understand your frustration in this situation. Unfortunately, in the case of this order, because the order was purchased and made payable to Subway, a refund can only be processed from them. The Merchant will need to get in touch with us to begin the refund process  for any delivery fee compensation which would be forwarded to you should the claim go through.
  
  We strongly suggest in the future ordering directly through our website/app. If the payment is made payable to DoorDash we can certainly assist directly with these types of concerns.
  
  We hope this information was helpful.

  Best,

  DoorDash BBB Support
  
  

  Customer Answer

  Date: 02/18/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:02/02/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on Feb 2, amount is *****. food is rotten, smell stinks, not edible. I need a refund.

  

  Business Response

  Date: 02/12/2023

  Hi *****, 
  
  Thank you for contacting DoorDash BBB Support. We sincerely apologize for the issue with your order. We have issued credits to your account in the amount of $50.80 for the inconvenience. These credits are available immediately and will automatically be applied towards your next order.
  
  Best,
  
  DoorDash BBB Support

• Initial Complaint

  Date:02/02/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried to contact Doordash to have my subscription to Dashpass cancelled. The app keeps trying to charge my card. I was told that they can't cancel an account that isn't active due to non-payment. Support told me I just had to wait ************************************ and that if the charges were to go through I would have to ask for a refund and have the service cancelled at that point. This is absolutely unacceptable. I would like my subscription to be cancelled immediately and for Doordash to stop attempting to charge my account for a service I made clear I did not want to continue.

  

  Business Response

  Date: 02/12/2023

  Hello,
  
  Thank you for reaching out to DoorDash. I sincerely apologize for your experience using our service. Thank you for confirming that you would like to immediately cancel your DashPass subscription.
  
  I will go ahead and process this cancellation and refund on my end, please allow the refund to take 5-7 business days to show back onto your account.
  
  Once your Annual DashPass Membership is canceled, you will no longer be able to use DashPass benefits.
  
  Best,
  
  DoorDash BBB Support

  Customer Answer

  Date: 02/12/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************

• Initial Complaint

  Date:02/02/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I discontinued door dash a year ago. And they took $96 from my account without consent and subscribe me to door dash

  Customer Answer

  Date: 02/02/2023

  No I was a customer that ordered food in the past I wanted to become a dasher but they denied me and gave me run arounds 

  

  Business Response

  Date: 02/12/2023

  Hello,
  
  Thank you for reaching out to us here at DoorDash BBB Support, we apologize for the events that are happening. After researching further, I was able to verify that the charge was due to your Annual DashPass renewing. I was also able to verify that we have already successfully cancelled and have refunded your Annual DashPass subscription in the amount of $96.00 on February 2, 2023.
  
  If you have any additional questions or concerns, please reach out to DoorDash Support so we may assist you.
  
  Best,
  
  DoorDash BBB Support

• Initial Complaint

  Date:02/02/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like to express my anger in the lack of customer service and slowness in responding to my Cracker Barrel Order that I placed on January 31st in which I express that my coffee did not arrive. Door Dash did not check with the Dasher to confirm that the coffee did not arrive and offered no compensation for the missing item. Also today I placed an order with Panera Bread this morning, February 2nd, where I was sent 1 bacon sandwich and 1 bacon and egg sandwich. I informed Door Dashed that the Sausage sandwich that was on the order did not arrive and the same response was no compensation. I have experienced a number of issues with either the Door Dasher not arriving on time, items always missing from my order and the Dasher arriving but their identity doesn't match their names when they show up.

  

  Business Response

  Date: 02/12/2023

  Hi *******, 
  
  Thank you for contacting DoorDash BBB Support. We are sorry to hear about your experience using our service. Our goal at DoorDash is to provide a high-quality service every time, and we are sorry we let you down. I want you to know that I have passed along your comments so we can improve in the future. 
  
  We sincerely apologize for the issue with your orders and have processed $8.54 back to your original payment method. We've also credited your account $10.00 for the inconvenience. These credits are available immediately and will automatically be applied towards your next order. Note: Due to differences in bank processing times, your refund timeline may vary. Pending charges will be removed from your statement or updated to reflect the final charge within three business days. Charges already processed will be refunded to your original payment method within five to seven business days. 
  
  Best,
  DoorDash BBB Support

  Customer Answer

  Date: 02/16/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:02/02/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive used DoorDash several times. There has been numerous issues with delivers. I usually resolve it with their automatic service or I simply dont order from that particular place when an issue has happened. *** never asked for an entire refund, if anything Ive always taken DoorDash credit & reused it immediately. Ive never had an entire order missing until Monday Jan. 30th. My dasher did not take a photo upon delivery and when I went to retrieve the food, nothing was on my doorstep. I then attempted to call the dasher several times. To which they would not reply or answer. Finally I contacted DoorDash who also could not reach the dasher. I requested a refund or at the least a re-order of the meal. DoorDash denied refunding or crediting my account. Even though the dasher was unable to be reached AND failed to provide a picture showing it was actually delivered. I would like a refund immediately at this point since DoorDash refuses to make it right.

  

  Business Response

  Date: 02/12/2023

  Hi *********, 
  
  Thank you for contacting DoorDash BBB Support. We sincerely apologize for the issue with your order. We have issued credits to your account in the amount of $27.09 for the inconvenience. These credits are available immediately and will automatically be applied towards your next order. 
  
  Best,
  
  DoorDash BBB Support

• Initial Complaint

  Date:02/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The driver and the agent both lied. The driver said she handed the food to me, but she did not. The agent said she contacted the driver and they told her that the driver could not locate me, so they left it. I was waiting on the porch. No one stopped at any of the houses near me. I drove around, just in case. No food. They refused a refund.

  

  Business Response

  Date: 02/12/2023

  Hi ********, 
  
  Thank you for contacting DoorDash BBB Support. We sincerely apologize for the issue with your order and have processed $35.45 back to your original payment method. We've also credited your account $5.00 for the inconvenience. These credits are available immediately and will automatically be applied towards your next order. Note: Due to differences in bank processing times, your refund timeline may vary. Pending charges will be removed from your statement or updated to reflect the final charge within three business days. Charges already processed will be refunded to your original payment method within five to seven business days. 
  
  Best,
  
  DoorDash BBB Support