Business Profile

Food Delivery

DoorDash

Complaints

This profile includes complaints for DoorDash's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

17,451 total complaints in the last 3 years.
6,693 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/25/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was charged over $3000 for multiple deliveries, to multiple addresses, multiple times daily over 3 months. My CU and I reported these transactions and they refunded only $800 they keep telling me to contact my CU. My ************ has provided all transactions. Nothing was ever sent to my address. Nothing has my name on it, there is no verification of my involvement in any transactions with Door Dash. Some one(s), unknown, apparently used my Debit card information. Nothing else is related to me using Door Dash for whatever their services are.
Business Response
Date: 07/07/2023
Hello,
Thank you for reaching out to DoorDash BBB Support. We understand the importance of resolving your concern and we will work quickly to help resolve this issue.

If you have an unauthorized charge(s) on your credit card associated with your DoorDash Account, please provide the following information, we will need to confirm this information to properly investigate:

The last 4 digits of the credit card used
Credit Card Billing Zip Code
Credit Card Expiration Date
Date of when the charges were posted
Exact amount of charges
Optional: Name of restaurant (listed on the bank statement)
Optional: Screenshots of the transaction(s)
We look forward to assisting you.
Best,
DoorDash BBB Support
Customer Answer
Date: 07/08/2023

Complaint: 20234089

I am rejecting this response because: they have all of the information required and requested already.. Remember they accepted all of the info. And only returned $800. Of the $3000 that was listed. Also, because I did not initiate any of the charges l only had the info that my ************ provided them from the fraudulent transaction documentation Door Dash submitted for payment. Multiple payments over multiple days, weeks, and addresses. Again my CU sent only $800 of the $3000.00 they allowed in charges. Nothing ever came to my address. My signature is on nothing. Door Dash doesn't even know my address. They allowed multiple transactions daily for w months???!!!

Sincerely,

********************************
Business Response
Date: 07/14/2023
Hello,
We understand that these situations can cause concern and we would be happy to help resolve this issue.

We are asking you to confirm the information below so DoorDash BBB support can properly investigate this issue for you. Please provide the following information:
The last 4 digits of the credit card used
Credit Card Billing Zip Code
Credit Card Expiration Date
Date of when the charges were posted
Exact amount of charges
Optional: Name of restaurant (listed on the bank statement)
Optional: Screenshots of the transaction(s)
We look forward to assisting you.
Best,
DoorDash BBB Support
Customer Answer
Date: 07/16/2023

Complaint: 20234089

I am rejecting this response because: I no longer have the info. All of the billing was sent to you previously. My debit card was taken and destroyed the same day the fraudulent transactions were reported. Because I did not initiate any of the fraudulent transactions, I cannot comment on who, what, when where or why. Additionally, you have all of the info. It was sent twice. You reimbursed me $800 of the $3000.00 + in charges. You appear to assume, I am an unhappy customer. I was robbed. I did not make Or initiate any of the transactions. My CU alerted Me of the fraudulent transactions after more than two months of transactions had occurred. This is a dodge. How can I inform you re transactions I didn't make or were not aware of. I repeat, I have never used DOOR DASH. I NEVER RECEIVED ANY ITEMS FROM DOOR DASH, NO ORDERS WERE MADE BY ME. I was robbed by YOUR INCOMPETENCE. I AM Sure YOU STILL HAVE RECORDS OF THE ***** I and my ************ have sent or you would not have sent the initial $800. I am not a disgruntled consumer I am a victim of your incompetence. I will be contacting the ****************** for assistance next.
.
Sincerely,

********************************
Customer Answer
Date: 07/19/2023
I do not have a credit card or debit card it card anymore. It was taken when the fraud happened. I lost Almost 6k... I don't understand. L sent that info twice an My CU Sent IT ALSO!
Business Response
Date: 07/20/2023
Hello,

We understand that these situations can cause concern and we would be happy to help resolve this issue.

We are asking you to confirm the information below so DoorDash BBB support can properly investigate this issue for you. Please provide the following information:

The last 4 digits of the credit card used

Credit Card Billing Zip Code

Credit Card Expiration Date

Date of when the charges were posted

Exact amount of charges

Optional: Name of restaurant (listed on the bank statement)

Optional: Screenshots of the transaction(s)

We look forward to assisting you.

Best,

DoorDash BBB Support
Customer Answer
Date: 07/20/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

********************************
Customer Answer
Date: 07/21/2023
After Door Dash received all of the charges from my CU over the phone and electronically, Door Dash sent me a refund of $800. I complained to my CU and they resent all the info to DD AGAIN. I communicated with DD for weeks. They said the case was closed, they said I needed more info, they said I needed to contact my CU... I finally called BBB an now they want to start the **************** from the beginning. They had all of the information they are asking for when they refunded the $800.00. where is that info?! Nothing has changed.
Business Response
Date: 07/25/2023
CX is refusing to provide the requested information to properly investigate their issue.
Customer Answer
Date: 08/14/2023
$4,352. You are ????

Thank you for your patience while we worked on this! We have refunded every charge that had been placed on the card ending in 9546. The refunds will go back to the account associated with that card number and could take up to 10 business days to reflect back. I would recommend connecting with your bank to let them know these refunds are coming back so you can watch out for them. Again, we are so sorry for the inconvenience this has caused and are here to answer any other questions if you have any!

Your reference number for this request is 491523360.

Best,
Liz

She didn't give an amount s I am waiting to Thank her ... Thank you. ??
Initial Complaint
Date:06/25/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have done this complaint multiple times and the business has not gotten back to me. First time the door dasher was over an hour late and left the food in the lobby which I need a full refund also my last delivery the door dasher took the food and sent me a picture of the food in someone elses home I never received it as I need a refund for that time. This is ridiculous!
Business Response
Date: 07/04/2023
Hi *******,
Thank you for contacting DoorDash BBB Support. We are sorry to hear your delivery was less than perfect.
We sincerely apologize for your experience using our service. We would be happy to look into this for you. We couldn't find the order with the information provided. May we know the name of the merchant, the date of the order, the total charge, the order issues you experienced? Please also confirm your email address of the account used to place the order.
We will need those details to investigate the issue.
Best,
DoorDash BBB Support
Customer Answer
Date: 07/05/2023

Complaint: 20234028

I am rejecting this response because:

I dont know why you wuldnt see my orderay s. Sounds iffy to me as my orders have been lately. I have 2 that were back, I added info below.

**** in the box- DRIVER STOLE
May 24 2023
$34.01

Taco Bell- ORDER WAS INCORRECT AND the driver appeared to be on drugs and was over 2 hours late. Food was poorly handled and opened
May 8
$35.21

I see all my orders under my profile

Sincerely,

*****************************
Business Response
Date: 07/07/2023
Hi *******,

Thank you for providing the orders you are referring to so we could investigate and provide this resolution for you.
We sincerely apologize for the issue with your order at Jack in the box on 5/24/2023, and have processed $34.01 back to your original payment method. We've also credited your account $10.00 for the inconvenience. Credits are available immediately and will automatically be applied towards your next order.
For your order at ********* on 5/7/2023, we see you were quoted a delivery time of 9:59 PM originally and that your order was delivered at approximately 10:13 PM having been delayed for about 14 minutes. We apologize for any inconvenience this may have caused, and have processed $35.21 back to your original payment method. We've also credited your account $10.00 for the inconvenience.
Note: Due to differences in bank processing times, your refund timeline may vary. Pending charges will be removed from your statement or updated to reflect the final charge within three business days. Charges already processed will be refunded to your original payment method within five to seven business days. Keep in mind, this is DoorDash's processing time, however, the processing time for your bank may differ.
We have filed a note to the appropriate department regarding your comment that the Dasher on your ********* order appeared to be under the influence.
We thank you for taking the time to provide feedback about your delivery experience. We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please reach out to DoorDash Support so we may assist you.
Best,
DoorDash BBB Support
Initial Complaint
Date:06/25/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Place a DoorDash order for $73.77....****** attempted to deliver wrong order and said he would be back. ****** returned and told me to contact DoorDash for a refund as I would not be receiving my order. Contacted Door Dash 3 times and provided the video where I was told I would get a refund and was still denied my refund.
Business Response
Date: 07/03/2023
Hi *****,
Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery was less than perfect.
We sincerely apologize for the issue with your order and have processed $73.77 back to your original payment method. We've also credited your account $10.00 for the inconvenience. These credits are available immediately and will automatically be applied towards your next order. Note: Due to differences in bank processing times, your refund timeline may vary. Pending charges will be removed from your statement or updated to reflect the final charge within three business days. Charges already processed will be refunded to your original payment method within five to seven business days.
Keep in mind, this is DoorDash's processing time, however the processing time for your bank may differ.
We thank you for taking the time to provide feedback about your delivery experience. We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please reach out to DoorDash Support so we may assist you.
Best,
DoorDash BBB Support
Customer Answer
Date: 07/04/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
Date:06/25/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Door dash employs thieves to come to your home. The last driver clearly should not have been hired. He canceled. My order then went to another store and bought my purchase. He came to my home, sat on my porch railing. I asked him to get off. He got an attitude and left with my order because he said he couldn't scan my ID for the alcoholic purchase. He didn't close the order l. But rather Said he completed the order, then said he couldn't get in contact with me. Your representatives consistently deny my refund request for the full purchase. Doordash is a terrible service.refund my entire ***** order! Not just *****
Business Response
Date: 07/03/2023
Hi Amber,
Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery was less than perfect.
Upon review of the order in question on 6/24/2023 at Jewel **** Grocery, we see our support team has already processed a refund in the amount of $77.20 back to your original payment method. We have also issued credits to your account in the amount of $10.00 for the inconvenience. These credits are available immediately and will automatically be applied towards your next order.
Note: Due to differences in bank processing times, your refund timeline may vary. Pending charges will be removed from your statement or updated to reflect the final charge within three business days. Charges already processed will be refunded to your original payment method within five to seven business days. Keep in mind, this is DoorDash's processing time, however the processing time for your bank may differ.
We have submitted a note regarding your experience with the Dasher and it will be reviewed internally.
We thank you for taking the time to provide feedback about your delivery experience. We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please reach out to DoorDash Support so we may assist you.
Best,
DoorDash BBB Support
Initial Complaint
Date:06/25/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I tried Doordash for the first time today and my order from ******************* was canceled after waiting an hour because the driver said the store was already closed. I then placed an order from ********** In which My Double Cheeseburgers were red and undercooked in the middle and I did not get the apple pies I ordered. I chatted with an agent and was told my order is not eligible for compensation. (No reasoning given" I asked for a supervisor and they will not allow me to speak to one. They just close teh chat every time. I tried 5 different times. Terrible customer service.
Business Response
Date: 07/04/2023
Hi Carly,

Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery was less than perfect.
Upon review of your account, on your ******************* order on 6/24/2023, a refund was already process by our support team for $35.01 back to your original payment method. For your order at ********** on 6/24/2023, a refund was also process for $24.55 and we credited you $7.34 for the inconvenience. Credits are available immediately and will automatically be applied towards your next order.
Keep in mind, this is DoorDash's processing time, however the processing time for your bank may differ.

We thank you for taking the time to provide feedback about your delivery experience. We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please reach out to DoorDash Support so we may assist you.

Best,
DoorDash BBB Support
Initial Complaint
Date:06/25/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I order through DoorDash after waiting for over 2 hours for order it arrived cold and missing items. I contacted them wiht pictures and said I would return the food and they refused to refund me the order and offered credits for the order. I let them know that is not right because I used to manage a restaurant and I know for a fact they get compensated if an order is reported bad. So they keep get paid twice. Do not use them anymore they dont care
Business Response
Date: 07/04/2023
Hi ******,
Thank you for contacting DoorDash BBB Support. We are sorry to hear your delivery experience was less than perfect.
Upon review, we found that you had a recent order for ********** on 6/24/2023 which you reported missing items on and received $22.42 processed back to your original payment method. This amount is aligned with the details of your order. You can expect to receive this amount back to your original form of payment within 5-7 business days to appear on your statement, but sometimes can take up to 10 days. Keep in mind, this is DoorDash's processing time, however the processing time for your bank may differ. If this is not the order you are referring to please provide the following below so we can look into this further.
May we know the name of the merchant, the date of the order, the total charge, the order issues you experienced? Please also confirm your email address of the account used to place the order. We will need those details to investigate the issue.
We thank you for taking the time to provide feedback about your delivery experience. We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please reach out to DoorDash Support so we may assist you.
Best,
DoorDash BBB Support
Initial Complaint
Date:06/25/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Today, June 24th, I ordered Burger King via Door Dash. One item was missing. I contacted Door Dash (via chat) and they gave me the option to have $3. 81 refunded or have item redelivered. I said redelivered. Then the agent said they added an extra $5 to my account as an apology - which I appreciated. After ending that chat I checked my acct and it didn't show credit. Contacted chat help again they said the refund was declined. This shocked me as the $5 was OFFERED to me. Then, issue was escalated and I received email saying I'd get $1 credit. This is now after me spending probably an hour trying to get the $5 they offered me as compensation. How can a company do that? I have screenshots proving the conversation. I would like a minimum of $5 that was promised credited and another $5 for the hassle since!
Business Response
Date: 07/04/2023
Hi ******,
Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery was less than perfect.
We sincerely apologize for the issue with your order. We have issued credits to your account in the amount of $10.00 for the inconvenience. These credits are available immediately and will automatically be applied towards your next order.
We thank you for taking the time to provide feedback about your delivery experience. We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please reach out to DoorDash Support so we may assist you.
Best,
DoorDash BBB Support
Initial Complaint
Date:06/24/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
What is wrong with you and your drivers?????? Is it a requirement that they be stupid or just dishonest?This is the second time in a row that your drivers have either stood on the sidewalk or sat in their vehicle and CALLED me saying they had arrived, despite instructions to leave on the chest next to the door. Both times I said, "well bring it to the door." And each time they have said "I am at the door."Now I'm 5 ft from that door looking through the window that looks AT that door and there is no one there. At the same time I'm looking at the security screen where a camera shows my door and 20 feet up to the door and can see no one is there.Tonight I went to the door and saw that she was FIFTY (no exaggeration) from my door (at the sidewalk) hiding behind my truck so I could not see her from the forward facing window either.I'm 65, disabled and have dogs that bark loudly. I hear the camera go off from the display and get a signal on my phone.Why am I being called and then lied to??????No more, I don't care how many points Jersey ****'s gives me.And...I'd like my tips back on my last two orders.
Business Response
Date: 07/03/2023
Hi *****,
Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery was less than perfect.
We sincerely apologize for your experience using our service. We would be happy to look into this for you. We couldn't find the order with the information provided. May we know the name of the merchant, the date of the order, the total charge, and what you are requesting to have taken care of for each order?
Please also confirm your email address of the account used to place the order.
We will need those details to investigate the issue.
Best,
DoorDash BBB Support
Customer Answer
Date: 07/19/2023
Merchant: Jersey ***********;***********************************************************

Posting dates on my credit card: 5.15.23 and 5.1.23 Actual dates would have been 1-3 days earlier.

Also other vendors dates unknown.
Business Response
Date: 07/24/2023
Hi *****,

Thank you for contacting DoorDash BBB Support.

Thank you for providing the dates the charges hit your payment account. However, we couldn't find the order(s) with the information provided. Please provide the Date of the Order(s) and the Total Charge for the Order(s) so we can attempt to locate them. Please also provide the Email Address used to submit the orders.

We will need those details to investigate the issue.

Best,

DoorDash BBB Support
Customer Answer
Date: 07/24/2023

Complaint: 20233248

I am rejecting this response because:
These were made through the Jersey ****'s *** delivere4d by DD. Glad I figured it out there is a 3rd one this year.
Here is what they give me:
6-24 01-000635-99-097747
5-13 01-000635-99-094820
4-29 01-000635-99-093772

**********************************************
Business Response
Date: 07/25/2023
Hi *****,

Thank you for contacting DoorDash BBB Support. We sincerely apologize for the experience you had while using our service. Thank you for providing the information requested, we were able to locate your order(s).

Unfortunately, in the case of this order, because the order was purchased and made payable to Jersey ****'s, a refund can only be processed from them. Jersey ***********;will need to get in touch with us to begin the refund process for any delivery fee compensation which would be forwarded to you should the claim go through.

If you would like for us to provide DoorDash credits to the account using ************************ or a DoorDash gift card in replacement of a refund from Jersey ***********;please reply to this claim.

Again we apologize for any inconvenience this may have caused. And we hope this information was helpful.

We thank you for taking the time to provide feedback about your delivery experience. We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please contact DoorDash Support so we may assist you.

Best,
DoorDash BBB Support
Initial Complaint
Date:06/24/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Today, 6/24, my family made an order from DoorDash with our LAST money we had from an Amazon gift card given to us by friends. We dont have ANY money until next week. We made the order with our DoorDash gift card (purchased through Amazon), and the food came. THREE FLIES FLEW FROM THE INSIDE IF THE CONTAINER that was for my 2 YEAR OLD!!! She said, mommy theres a fly! I didnt believe she meant a fly for real as shes misnamed things before. Me, not having on my glasses, opens the container and sure enough 3 flies hit me in the face on the way out of the container. Both containers of food were of course in the same bag so I dont trust either. My oldest daughter was the one who got the food once delivered and after mentioning it, she said a fly flew out of the bag but she just thought it was only one. I am disgusted!!!! The bag had a sticker at the top but both sides were open. Not only that, the milk I ordered with my daughters food was not in the bag either. I, of course, went to their support chat to get a redelivery of the food because there was no way I was giving that to my kids again to actually eat. They tell me to hold on, I was being transferred to a different chat team, then it says chat ended. I waited a little bit because the previous person said dont leave, just wait. After waiting for a bit and nothing happening, I click reconnect. The next agent says it was escalated and wait 24 hours. WHAT???!! My kids are hungry, we used our LAST we had available to get something and now this!! No help at all. Why??? What am I supposed to tell my kids??? I dont mind going hungry which is why I bought for them butreally? I cant even dispute it because its DoorDash credits. I guess its rice and beans again and weve just lost money??!! Ridiculous. Delete their app and run if youre reading this because they dont care about their patrons AT ALL!!!
Business Response
Date: 07/04/2023
Hi Wonetta,
Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery was less than perfect.
Upon review of your order history, we see that your order at Red ***** on 6/24/2023 where you reported these concerns have already been issued credits to your account in the amount of $39.94 for the inconvenience. Credits are available immediately and will automatically be applied towards your next order.
We thank you for taking the time to provide feedback about your delivery experience. We appreciate the opportunity to resolve this for you. If you have any additional questions or concerns, please reach out to DoorDash Support so we may assist you.
Best,
DoorDash BBB Support
Customer Answer
Date: 07/05/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
My wife called and was able to speak to someone and get this taken care of but it was too late to stop the process.

Sincerely,

***********************
Initial Complaint
Date:06/24/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Saturday June 24 I ordered from Burger King at around 4 pm , I was assigned a door dash driver who dropped off a different order at my address and took it afterwards dropping it off. I have contacted doordash support and they say they are unable to provide a refund or re-delivery for this order . I emailed them the video footage of my front camera which caught the door dash driver taking the order with him.
Customer Answer
Date: 06/27/2023
Please see the attached
Hi my name is *************************** I have made a complaint against doordash for not refunding me my money after my order was stolen by their employees. I have contacted them by phone calls, and email and they have denied me my refund for my stolen order after I sent them an email of my ring bell camera. Today they have take more money from my bank account without my authorization. I have not ordered again since then and they keep taking money from my account. I have attached some additional photos of the first statement they had charged me.
Business Response
Date: 07/11/2023
Hello,

Thank you for contacting DoorDash BBB Support. We are sorry to hear that your delivery was less than perfect.

Unfortunately, we cannot approve your request due to the number of previous compensations on your account(s).

Based on our Terms and Conditions DoorDash is not obligated to provide refunds or credits but may ***** them on a case-by-case basis. This policy is indicated in Section 12, paragraph C, and can be located at the link below.

****************************************************************************************

Best,
DoorDash BBB Support

Customer Answer
Date: 07/16/2023

Complaint: 20232978

I am rejecting this response because: I was never refunded for this , my account was closed and my money was never recovered .

Sincerely,

***************************

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