Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/29/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My chime account was hacked. This brought my account to $-177.00. I had an unauthorized ATM transaction show up on my account. I contacted the bank and they issued me a new card but they are refusing to refund my money.

  Business Response

  Date: 11/09/2022

  Chime is in receipt of the complaint filed through the Better Business Bureau (BBB) by **************************
  
  On October 19, 2022, ****** contacted us via phone regarding an ATM withdrawal and a cash withdrawal fee totaling $162.50 which ****** stated was unauthorized. We then opened an investigation into the matter and filed a dispute. On that same day, we notified ******************* email that we completed our investigation and based on the information available, we determined that no error occurred.
  
  On October 28, 2022, ****** requested a copy of the documents we relied on in making our determination. On November 1, 2022, a copy of the documents ***********;requested was forwarded to the email on file.
  
  We have escalated the dispute referenced in ******'s complaint for further review. ****** will be notified via email as soon as the investigation is completed.
  
  We thank you for the opportunity to respond to ******************** complaint. If ************************* continues to have concerns regarding their complaint, please have them contact Chime directly by email at ********************************. 

  Customer Answer

  Date: 11/09/2022

  My account was hacked and the bank issued me a card but they haven't refunded me my money. I would like my money refunded. 

  Please see the attached.

  Business Response

  Date: 11/15/2022

  Thank you for giving us the opportunity to follow up on ******************** BBB complaint. 
  
  We understand this is not the resolution ****** was seeking, but we are confident the investigations into the claim were properly conducted and resolved. We now consider this matter resolved. 
  
  We thank you for the opportunity to respond to ******************** complaint. If ************************* continues to have concerns regarding their complaint, please have them contact Chime directly by email at ********************************.  

• Initial Complaint

  Date:10/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Too many times have I filed disputes for charges that were charge in my account that I didnt authorize this company wants to continuously deny my complaint stating due to their investigation but its clearly they didnt do a investigation cause they would see that the merchant lied and said my card was denied or declined but still took the money and I never received the product

  Business Response

  Date: 11/09/2022

  Chime is in receipt of the complaint filed through the Better Business Bureau (BBB) by ****************************
  
  On September 30, 2022, ******* contacted us via phone regarding a transaction totaling $47.89 which Laronda stated they did not receive. We then opened an investigation into the matter and filed a dispute. 
  
  On October 21, 2022, we notified ******* via email that we completed our investigation and based on the information available, we determined that no error occurred. 
  
  On October 25, 2022, ******* requested a copy of the documents we relied on in making our determination. On October 26, 2022, a copy of the documents ******* requested was forwarded to the email on file.
  
  We understand this is not the resolution ******* was seeking, but we are confident the investigation of the claim was properly conducted and resolved. If ******* still does not agree with the outcome of the claim, they may submit a rebuttal to ********************************.
  
  Please note, in order to reopen the claim, ******* must include additional information that was not previously provided to us during our initial investigation. The timeframe for the rebuttal process is 45 days and ******* will be notified via email once a final outcome has been determined.
  
  We thank you for the opportunity to respond to ***************************** complaint. If *************************** continues to have concerns regarding their complaint, please have them contact Chime directly by email at ********************************. 

• Initial Complaint

  Date:10/29/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A fraudulent charge was made to my debit card from across the country on October 21st. A purchase was made at a Panera in ********** for a total of $37.53. I was and am in ******* and did not authorize the charge. I attempted to dispute the charge to Chime and provided documentation to help my case. Every dispute I attempted to make was denied by Chime, who stated and continued to state that they believed no error occurred. I am just wanting my $37.53 back as I did NOT authorize that charge and an error did, in fact, occur!The pictures I attached show the location and time of the purchase (*********, ********** in the morning) as well as my location (**********, *******) and the *************. The photograph from **********, ** is of my breast pump. I was busy pumping in ******* when the charge from ********** came through. As a side note, my local Panera is in ***********, **, about 30 minutes from Monticello.I am not currently working due to the fact that I just gave birth, so that amount of $37.53 is crucial to me. It's not right. I did not make the purchase and am just wanting my money back.

  Business Response

  Date: 11/08/2022

  Chime is in receipt of the complaint filed through the Better Business Bureau (BBB) by ********************
   
  On October 25, 2022, Naya contacted us via phone regarding one transaction totaling $37.53 which Naya stated was unauthorized. We then opened an investigation into the matter and filed a dispute. On this day, we notified Naya via email that we completed our investigation and based on the information available, we determined that no error occurred. On this same day, Naya inquired about reopening the case, and a rebuttal claim was opened. 
   
  Later that day, we notified Naya via email that we reopened the claim based on the additional information provided and determined that no error occurred, and the claim remained denied. On this day, Naya requested a copy of the documents we relied on in making our determination. On this same day, a copy of the documents Naya requested were forwarded to the email on file.
   
  Our records in indicate that a refund was applied to the account on October 28, 2022, in the amount of $37.53. 
   
  We thank you for the opportunity to respond to Naya Sheltons complaint. If *****************;continues to have concerns regarding their complaint, please have them contact Chime directly by email at ********************************.

• Initial Complaint

  Date:10/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i have a chime card i load to pay my bills and someone from a wal mart in ******** they told me at chime had taken two with draws of $53.83 and $9.99 from my account and i live in washing ton and i put $350.00 on my card on the2nd of October and paid two bills AND WHEN I WENT TO TAKE MONEY OFF THE **** FOR THE REST OF MY RENT there was only $13 dollars when there should of been over $130 so i called to ask chime my last transaction they told me two came from wall mart in ******** and i told them i did not buy or take money from my card and said there was no way i did i live in ********** and that is ****s miles away and the other was from some kind of music monthly payment of $9.99 and they said it has been coming off my card for the last six months and ask me why i was just now asking about it i told them i do not have it downloaded on my phone because i did not know how and they acted like i was lying to them but i really don't i tried to do that after i got home and they wanted me to verify by sending them my driver's license and im not going to do that when someone is allready got imformation on me and i dont need my identy taken to . they said they would look into it and send me a new card i got the new card and i called them back and they said it was a cleared action and i said there is no way and repeated again it was in a state where i do not live nor have any access to that store and they told me i had to find more evidence i said how am i going to do that you have access to where and when and whom and what they bought not me and they said sorry i had to figure out it myself they said it was there final decision now how much more do they need there is no way for me to find that out and they have access to the account for the music down loads to for the last six months i cant access my account even they won't let me unless i down load my id and that would be stupide on my part wouldn' it ? please can you help me my rent also has late fees this is not right

  Business Response

  Date: 11/07/2022

  Chime is in receipt of the complaint filed through the Better Business Bureau (BBB) by ************************  
  
  On October 6, 2022, **********;contacted us via phone regarding 3 transactions totaling $117.87 which ***** stated were unauthorized. We then opened an investigation into the matter and filed a dispute.  
  
  On October 7, 2022, we notified Twila via email that we completed our investigation and based on the information available, we determined that no error occurred.  
  
  Please note, upon receipt of this complaint, we have escalated the dispute referenced in *****************;complaint for further review. Twila will be contacted via email as soon as an update is available. We appreciate *****************;patience while we are reviewing their dispute.  
  
  We thank you for the opportunity to respond to ****************** complaint. If *********************** continues to have concerns regarding their complaint, please have them contact Chime directly by email at ********************************.  

• Initial Complaint

  Date:10/29/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am having issues with my Chime account. My debit card was IN MY POSSESSION at the time that fraudulent charges occured on my account. There were two charges made on October 14th, 2022.THE FIRST- AT 9:20pm is shown as "DOMINO'S ****, 616 281, ************, **, **" This means the merchant is claiming it's a Domino's store #**** and their contact number is ********** in ** (**********). However, a simple ****** search shows that DOMINOS store #**** does exist on *********** in ***********, that phone number for that location is **************. Furthermore, the phone number provided in the transaction information is a 616 area number.. this is ************, **. HOW CAN THEY BE PROVIDING A ************, ** NUMBER BUT HAVE ********** AS THE LOCATION OF THE DOMINO'S? There is ONE Domino's in ************, ** and their number (again, simple ****** search) is *************. Not the number provided in CHIME TRANSACTION HISTORY. How does this not scream FRAUD TO THEM? The craziest part of this is if you SIMPLY CALL the number provided, it is DISCONNECTED. COME ON CHIME!!!!!! HOW can you deny my claim of fraud and state that you INVESTIGATED? I have asked for their supporting documents/investigation gatherings which aided them in their decision but they have sent nothing for this claim.THE SECOND- AT 9:25PM (which should be suspicious ALONE) there was a fraudulent charge by a company name of "STUDIO INST TRCK BS" in the amount of $100 flat. A simple ****** search, social media search and BBB search of this company name brings up ABSOLUTELY nothing. No real company by this name. The Choke transaction information states:Studio Inst Struck B's +1 ************, ****** Again, simply calling this number will give you all the information you need. The answering machine states "THE ***** NOW' SUBSCRIBER YOU ARE TRYING TO REACH IS UNAVAILABLE. PLEASE LEAVE A MESSAGE AFTER THE TONE.'"Text Now Subscriber?! THIS IS A SMART SCAMMER AND CHIME IS OF NO HELP! PLEASE HELP ME!!

  Business Response

  Date: 11/09/2022

  Chime is in receipt of the complaint filed through the Better Business Bureau (BBB) by **************************************
  
  On October 16, 2022, Priscilla contacted us via the Chime app regarding three transactions totaling $315.94 which ********* stated were unauthorized. We then opened an investigation into the matter and filed a dispute. On that same day, we applied a provisional credit to Priscillas account for a portion of the dispute totaling $211.34. This temporary credit was provided to allow ********* full use of the funds while we completed our investigation
  
  On October 18, 2022, we notified ********* via email that we completed our investigation and based on the information available, we determined an error occurred for a portion of the dispute totaling $111.34 due to a merchant credit issued for this amount on October 16, 2022. On that same day, we also notified ********* via email that upon completion of investigation and based on the information available, we determined that no error occurred for the remaining portion of the dispute totaling $204.60. As a result, the provisional credit issued would be reversed and the account would be debited on October 25, 2022. 
  
  On October 18, 2022, ********* requested a copy of the documents we relied on in making our determination. On October 19, 2022, a copy of the documents Priscilla requested were forwarded to the email on file.
  
  On October 25, 2022, ********* inquired about reopening the case, and a rebuttal claim was opened. On October 26, 2022, we notified ********* via email that we reopened the claim based on the additional information provided and determined that no error occurred, and the claim remained denied.
  
  Please note, upon receipt of this complaint, we have escalated the dispute referenced in Priscillas complaint for further review. ********* will be contacted via email as soon as an update is available. We appreciate Priscillas patience while we are reviewing their dispute.
  
  We thank you for the opportunity to respond to *************************************** complaint. If ************************************* continues to have concerns regarding their complaint, please have them contact Chime directly by email at ********************************. 

  Customer Answer

  Date: 11/09/2022

   
  Complaint: 18311512
  
  I am rejecting this response because:

   

  AutoZone corrected their error on their end with zero help from you. I was the one who figured that out with them. Your supposed documents supporting your decision literally say AUTOZONE, ERROR and the amount. Absolutely ZERO information and nothing that shows you even bothered with Dominos or the Studio Inst charge. Nothing that supports your denial of those two charges. I look forward to your resolution and response.

  
  
  Sincerely,
  
  *************************************

  Business Response

  Date: 11/16/2022

  Thank you for giving us the opportunity to follow up on *************************************** BBB complaint. 
  
  Please note, upon receipt of this complaint, we have escalated the dispute referenced in Priscillas complaint for further review. ********* will be contacted via email as soon as an update is available. We appreciate Priscillas patience while we are reviewing their dispute. 
  
  On November 8, 2022, we applied provisional credit to Priscillas account for the full amount of the dispute. This temporary credit was provided to allow ********* full use of the funds while we completed our investigation.  The investigation is currently in process, and we are working to resolve Priscillas case as quickly as possible. Based on the nature of the claim, we will complete the investigation no later than December 23, 2022. ********* will be notified via email as soon as the investigation is completed. 
  
  We thank you for the opportunity to respond to *************************************** complaint. If ************************************* continues to have concerns regarding their complaint, please have them contact Chime directly by email at ********************************. 

• Initial Complaint

  Date:10/29/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used my Chime debit card to make a purchase through cashapp. I notified cashapp I was scammed and disputed the charge with the bank. The bank has repeatedly denied the claim despite me providing all evidence. CashApp will not do anything due to Chime having an "active" dispute which is closed.

  Business Response

  Date: 11/09/2022

  Chime is in receipt of the complaint filed through the Better Business Bureau (BBB) by ***************************.
   
  On September 26, 2022, Ashtin contacted us via the Chime app regarding a transaction totaling $300.00 which ****** stated they did not receive. We then opened an investigation into the matter and filed a dispute.
   
  On October 7, 2022, we notified Ashtin via email that we completed our investigation and based on the information available, we determined that no error occurred.
   
  On October 12, ************ inquired about reopening the case, and a rebuttal claim was opened. On October 13, 2022, we notified Ashtin via email that we reopened the claim based on the additional information provided and determined that no error occurred, and the claim remained denied. 
   
  On October 24, 2022, ****** requested a copy of the documents we relied on in making our determination. On October 25, 2022, a copy of the documents Ashtin requested were forwarded to the email on file.
   
  We understand this is not the resolution ****** was seeking, but we are confident the investigations of the claim were properly conducted and resolved.
   
  We thank you for the opportunity to respond to Ashtin ******** complaint. If *************************** continues to have concerns regarding their complaint, please have them contact Chime directly by email at ********************************.

  Customer Answer

  Date: 11/09/2022

   
  Complaint: 18308711
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***************************

  Customer Answer

  Date: 11/09/2022

  I have provided all documentation to reflect that ******* had acknowledged the scam but would not proceed with collecting a refund nor assisting my bank. The bank refuses to provide any assistance stating "no fault has been found" however I have stated and provided all documentation and conversations reflecting the scam. The bank has told me they will not do anything further. 

  Business Response

  Date: 11/18/2022

  Chime is in receipt of the complaint filed through the Better Business Bureau (BBB) by ****************************
   
  On September 26, ****************** contacted us via  email regarding a transaction totaling $300.00 which ****** stated they did not receive. We then opened an investigation into the matter and filed a dispute.
   
  On October 7, 2022 we notified Ashtin via email that we completed our investigation and based on the information available, we determined that no error occurred.
   
  On October 12, ************ inquired about reopening the case, and a rebuttal claim was opened.
   
  On October 13, 2022, we notified Ashtin via email that we reopened the claim based on the additional information provided and determined that no error occurred, and the claim remained denied. 
   
  On October 24, ****************** requested a copy of the documents we relied on in making our determination.
   
  On October 25, 2022, a copy of the documents ****** requested were forwarded to the email on file.
   
  We understand this is not the resolution ****** was seeking, but we are confident the investigations of the claims were properly conducted and resolved. If ****** still does not agree with the outcome of the claim, they may submit a rebuttal to ********************************.
   
  Please note, in order to reopen the claim, ****** must include additional information that was not previously provided to us during our initial investigation. The timeframe for the rebuttal process is 45 days and ****** will be notified via email once a final outcome has been determined.
   
  We thank you for the opportunity to respond to ***************************** complaint. If *************************** continues to have concerns regarding their complaint, please have them contact Chime directly by email at ********************************.
   

  Customer Answer

  Date: 11/18/2022

   
  Complaint: 18308711
  
  I am rejecting this response because: ********* was provided to the bank and the bank is refusing once again claiming "no wrong doing." ******** is allowing a scam to occur and has no interest in assisting customers. They have complaints with the ******** Department of Financial and Professional Regulation with other customers. They cannot back being a financial institution. If the bank has no interest in being a proper financial institution I choose I have this escalated further to see whether or not they need to continue to be allowed to operate as a financial institution. 
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 11/23/2022

  Thank you for giving us the opportunity to follow up on ***************************** BBB complaint.
   
  A chargeback is a request to the merchant, from Chime, to have the funds from a disputed transaction returned to the member. Merchants are able to reject chargebacks and can provide their own evidence to show that a transaction is legitimate. Our records indicate we received compelling evidence from the merchant regarding your dispute. 
   
  We understand this is not the resolution ****** was seeking, but we are confident the investigations of the claim were properly conducted and resolved.
   
  We thank you for the opportunity to respond to ***************************** complaint. If *************************** continues to have concerns regarding their complaint, please have them contact Chime directly by email at ********************************.
  
  
  

  Customer Answer

  Date: 11/28/2022

   
  Complaint: 18308711
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:10/29/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had fraudulent charges in the amount of $1300.00 on my card and Come back us refusing to reimburse me. My card has been in my possession the whole time. This has been going on for months. Im going to have to take legal action if I am not credited the amount due immediately.

  Business Response

  Date: 11/07/2022

  Chime is in receipt of the complaint filed through the Better Business Bereau (BBB) by ******************************
   
  Claim ID: *******
  On August 15, 2022, ******* contacted us via phone regarding five transactions totaling $455.42 which ******* stated were unauthorized. We then opened an investigation into the matter and filed a dispute.
   
  On August 16, 2022, we applied a provisional credit to ******** account for the full amount of the dispute. This temporary credit was provided to allow ******* with full use of the funds while we completed our investigation.
   
  On August 17, 2022, we notified ******* via email that we completed our investigation and based on the information available, we determined that no error occurred. As a result, we also notified ******* that the provisional credit issued on August 16, 2022 would be reversed and the account would be debited on August 24, 2022.
   
  Between August 24, 2022 and October 24, 2022, ******* made multiple requests to reopen the investigation. As of our latest decision on October 24, 2022, we notified ******* via email that our decision remained that no error occurred.
   
  Claim ID: *******
  On October 7, 2022, ******* contacted us via phone regarding a transaction totaling $169.12 which ******* stated was unauthorized. We then opened an investigation into the matter and filed a dispute. On that same day, we notified ******* via email that we completed our investigation and based on the information available, we determined that no error occurred.
   
  On October 13, 2022, ******* inquired about reopening the case, and a rebuttal claim was opened. On that same day, we notified ******* via email that we reopened the claim based on the additional information provided and determined that no error occurred, and the claim remained denied. 
   
  On October 25, 2022, ******* requested a copy of the documents we relied on in making our determination.
   
  On October 26, 2022, a copy of the documents William requested were forwarded to the email on file.
   
  On November 1, 2022, ******* inquired about reopening the case, and a rebuttal claim was opened. The same day, we notified William via email that we reopened the claim based on the additional information provided and determined that no error occurred, and the claim remained denied. 
   
  Claim ID: *******
  On October 8, 2022, ******* contacted us via phone regarding a transaction totaling $397.26 which ******* stated was unauthorized. We then opened an investigation into the matter and filed a dispute. On that same day, we applied a provisional credit to ******** account for the full amount of the dispute. This temporary credit was provided to allow ******* with full use of the funds while we completed our investigation.
   
  On October 17, 2022, we notified ******* via email that we completed our investigation and based on the information available, we determined that no error occurred. As a result, we also notified ******* that the provisional credit issued on October 8, 2022, would be reversed and the account would be debited on October 24, 2022.
   
  On October 25, 2022, ******* requested a copy of the documents we relied on in making our determination.
   
  On October 26, 2022, a copy of the documents William requested were forwarded to the email on file.
   
  We understand this is not the resolution ******* was seeking, but we are confident the investigations of the claims were properly conducted and resolved.
   
  We thank you for the opportunity to respond to *********************** complaint.

• Initial Complaint

  Date:10/29/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened an account and deposited money and then my account got locked because the company said that I needed to provide documentation for verification of my identity. I provided such documents on October 20th to the Chime support team email. It has been four days and my account is still locked and they have $1,000 of my money that I can't access. Every single email that I have sent has supposedly been forwarded to the Chime support team for review, but i have not heard anything from the company with no updates or anything. I have called several times and they continue to say that my case is being reviewed. My account should have been unlocked days ago.

  Business Response

  Date: 11/03/2022

  Chime is in receipt of the complaint filed through the Better Business Bureau (BBB) by ********************************
   
  On October 15, 2022, during a routine monitoring accounts, Chime determined ********'s account *** not be in compliance with its internal policies and the member agreement executed at enrollment. As a result, we placed a hold on the account and requested documentation from ******** that could verify their identity.
   
  Between October 20, 2022 and October 28, 2022, ******** submitted some of the requested information for our review.
   
  Upon receipt of ********'s complaint filed with the BBB, we escalated the issue referenced in ********'s complaint for further review. ******** will be notified via email as soon as the investigation is completed. We appreciate Jonathans patience while we are reviewing their  claim.
   
  We thank you for the opportunity to respond to ************************* complaint. If ******************************* continues to have concerns regarding their complaint, please have them contact Chime directly by email at ********************************.
   

  Customer Answer

  Date: 11/04/2022

   
  Complaint: 18303979
  
  I am rejecting this response because:

   I not only provided some of the documents I provided ALL of the documentation requested from you in a timely manner. It has been over 2 weeks since the documentation was sent to you my account should be unlocked by now. It is insane that it takes this long just to get a response from the company!. I am not sure for the reason of the delay in the response for unlocking my account since I provided everything you needed in a ************. I opened an account made a $1000 deposit and now my account is locked, although I provided all of the documentation that you requested.
  
  Sincerely,
  
  *******************************

  Business Response

  Date: 11/08/2022

  Thank you for giving us the opportunity to follow up on ************************* BBB complaint.
   
  We have escalated the dispute referenced in ********'s complaint for further review. ******** will be notified via email as soon as the investigation is completed. We appreciate Jonathans patience while we are reviewing their dispute.
   
  We thank you for the opportunity to respond to ************************* complaint. If ******************************* continues to have concerns regarding their complaint, please have them contact Chime directly by email at ********************************.

  Customer Answer

  Date: 11/08/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:10/29/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had obtained a Chime card in 2020 and used it for paycheck deposits at a job at *** in *******, **. I returned to ******* in May 2022 and couldnt find a job due to lack of transportation. I ended up staying at my Grandmothers in *******, *******.I Started at Caseys General Store Sept. 19, 2022 here in *******. I signed up to use the Chime card again for pay deposits. On Friday Oct. 7th, my first pay day, I saw a deposit of $367.72 at 7:30 am on the Chime card. At 9:10am at Caseys I bought $14.93 worth of merchandise and food. I also went to Lo Bobs in Osceola for cigarettes, spending $22.51. The only other person who had access to my Chime card in the past was my girlfriend and she was locked up in the St. ****** County IN jail at this time. Inmate # ******. On Oct. 7th I clocked in at Caseys at 2:04 pm, for my shift. Around 3:00 pm I checked my card and saw $320 missing leaving me a balance of around $10! The withdrawal note indicated the money was taken at a CVS in Indianapolis IN at *******************************. I called Chime right away to dispute the withdrawal and they said since it was pending they could not yet investigate. I didnt hear from Chime but called them Oct. 8th and got a dispute #*******. On Oct.10th they messaged that their final decision was that the case was closed and NO money would be refunded to me. I had worked three weeks for no pay! What can be done to help me get the $320? I have been unfairly treated by Chime. I have items documented on my phone but it is not always working properly.

  Business Response

  Date: 11/09/2022

  Chime is in receipt of the complaint filed through the Better Business Bureau (BBB) by ****************************
   
  On October 9, 2022, ******** contacted us via phone regarding an ATM withdrawal totaling $320.00 which ******** stated was unauthorized. We then opened an investigation into the matter and filed a dispute.
   
  On October 10, 2022, we notified ******** via email that we completed our investigation and based on the information available, we determined that no error occurred. On that same day, ******** inquired about reopening the case, and a rebuttal claim was opened. ******** then requested a copy of the documents we relied on in making our determination.
   
  On October 11, 2022, we notified ******** via email that we reopened the claim based on the additional information provided and determined that no error occurred, and the claim remained denied On that same day, a copy of the documents Randolph requested were forwarded to the email on file.
   
  Upon receipt of ********** complaint filed with the BBB, we escalated the referenced dispute for further review. On November 3, 2022, we completed our review and determined that an error did occur. As a result, a final credit was issued for the full amount of the dispute and an email notification was sent informing ******** of the outcome. 
   
  We thank you for the opportunity to respond to ***************************** complaint. If *************************** continues to have concerns regarding their complaint, please have them contact Chime directly by email at ********************************.

  Customer Answer

  Date: 11/09/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:10/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The transaction was an international transaction. I live in *******. Theres no way possible I could have made this transaction. This transaction happened OCT 7th and I was not aware. How can you let an international transaction occur, and not reach out to the card holder, knowing the cardholder is in *******! This is the second time chime denied me a rightful claim. I let it slide the first time, it will NOT happen again.

  Business Response

  Date: 11/09/2022

  Chime is in receipt of the complaint filed through the Better Business Bureau (BBB) by ****************************
   
  On October 23, 2022, Jennifer contacted us via phone regarding one transaction totaling $176.88 which *************;stated was unauthorized. We then opened an investigation into the matter and filed a dispute. On this day, we notified *************;via email that we completed our investigation and based on the information available, we determined that no error occurred. Later that day, *************;requested a copy of the documents we relied on in making our determination.
   
  On October 24, 2022, a copy of the documents *************;requested were forwarded to the email on file.
   
  On October 25, 2022, ******** inquired about reopening the case, and a rebuttal claim was opened. On this same day, we notified *************;via email that we reopened the claim based on the additional information provided and determined that no error occurred, and the claim remained denied. 
   
  We understand this is not the resolution *************;was seeking, but we are confident the investigations of the claim was properly conducted and resolved. If *************;still does not agree with the outcome of the claim, they may submit a rebuttal to ********************************.
   
  Please keep in mind that in order to reopen the claim, additional information not previously provided to us during our initial investigation must be provided. The timeframe for the rebuttal process is 45 days and *************;will be notified via email once a final outcome has been determined.
   
  We thank you for the opportunity to respond to *********************** complaint. If ***************************;continues to have concerns regarding their complaint, please have them contact Chime directly by email at ********************************.

  Customer Answer

  Date: 11/09/2022

   
  Complaint: 18301798
  
  I am rejecting this response because:
  They are liars. Their little investigation means nothing if I wasnt the one that initiated the transaction. There were a few times my card was sabotaged and they did nothing! I believe its an inside job at this point. You mean to tell me a transaction was mad in another COUNTRY that Ive never been to and its my fault??? This isnt *******
  Sincerely,
  
  ***************************

  Business Response

  Date: 11/11/2022

  Thank you for giving us the opportunity to follow up on *********************** BBB complaint.
  
  We understand this is not the resolution ******** was seeking, but we are confident the investigations of the claim was properly conducted and resolved. If *************************** does not agree with the outcome of the claim, they may submit a rebuttal to ********************************.
  
  Please keep in mind that in order to reopen the claim, additional information not previously provided to us during our initial investigation must be provided. The timeframe for the rebuttal process is 45 days and ******** will be notified via email once a final outcome has been determined.
  
  We thank you for the opportunity to respond to *********************** complaint. If *************************** continues to have concerns regarding their complaint, please have them contact Chime directly by email at ********************************.

  Customer Answer

  Date: 11/14/2022

   
  Complaint: 18301798
  
  I am rejecting this response because:
  Chime is a scam! Investigation cant be correct because I didnt authorize these charges 
  Sincerely,
  
  ***************************

  Business Response

  Date: 11/17/2022

  Thank you for giving us the opportunity to follow up on *********************** BBB complaint.
   
  We understand this is not the resolution *************;was seeking, but we are confident the investigations of the claim was properly conducted and resolved. If *************;still does not agree with the outcome of the claim, they may submit a rebuttal to ********************************.
   
  We would be happy to send *************;the documents used in our investigation. This will include information that we had available to us and additional information/evidence that the merchant provided, if any. Please know that we will send the requested documents as quickly as possible, but it may take up to 10 business days.
   
  We thank you for the opportunity to respond to *********************** complaint. If ***************************;continues to have concerns regarding their complaint, please have them contact Chime directly by email at ********************************.

  Customer Answer

  Date: 11/17/2022

   
  Complaint: 18301798
  
  I am rejecting this response because: this company is a liar and I will not be using them ever again
  
  Sincerely,
  
  ***************************