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Important information

  • Government Actions:
    Government Action: BBB reports on known government actions involving business’ marketplace conduct:
    UNITED STATES OF AMERICA CONSUMER FINANCIAL PROTECTION BUREAU vs CHIME FINANCIAL, INC.

    The following describes a government action that has been resolved by a settlement with an administrative agency.


    On May 7, 2024, Chime Financial, Inc. agreed to a consent order (File No:2024-CFPB-0002) with the Consumer Financial Protection Bureau (CFPB). According to the

    CFPB, Chime was in violation of the Consumer Financial Protection Act of 2010, when the company allegedly failed to timely issue certain post-account-closure refunds according to

    their policy of 14 days that was in effect “until 2021.” It was alleged that certain consumers waited longer than the 14 days and many of those waited longer than 90 days to be issued their refund.


    Without an admission or denial, as part of the consent order Chime has agreed to notify and pay $1.3 million in redress to those defined as “affected consumers” and $3.25 million in

    civil penalties to the CFPB, and must be in compliance with the law pertaining to the issuance of refund checks on closed accounts.

  • Government Actions:
    Government Action: BBB reports on known government actions involving business’ marketplace conduct:
    THE COMMISSIONER OF FINANCIAL PROTECTION AND INNOVATION, v. CHIME FINANCIAL, INC.
    The Following describes a government action that has been resolved by either a settlement by a decision by a court or an administrative agency. If the matter is being appealed, it will be noted below.



    On February 21, 2024, Chime Financial Inc. entered into to a consent agreement for allegations brought against the company by the Consumer Financial Protection Bureau (CFPB).

     

    According to the CFPB, Chime was in violation of Financial code section 90003 subdivision (a), when the company engaged in unfair acts with respect to consumer financial products or services. The findings of the investigation show occasional mistakes that occurred in Chime’s responsiveness to complaints. 

     

    Without an admission or denial, as part of the consent order Chime has agreed to pay $2.5 million to the CFPB and to make internal changes that will ensure customer service support 24 hours a day, ensure sufficient customers support staffing and training and to investigate and implement policies and procedures to maintain the proper handling of consumer complaints.  

     

About This Business

Chime is a financial technology company that offers financial services.

BBB Accredited Since: 9/26/2025

Years in Business: 13

Business Details

BBB File Opened:
11/6/2014
Business Started:
8/20/2012
Business Incorporated:
9/7/2012
Type of Entity:
Corporation
Number of Employees:
1250

Additional Contact Information

Additional Email Addresses
Primary: Email this Business

Licensing information

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

BBB records show a license number of 11125-99 for this business, issued by California Department of Financial Protection and Innovation. The expiration date of this license is 9/25/2026.

California Department of Financial Protection and Innovation

2101 Arena Boulevard

Sacramento CA 95834

Additional Information

Other Resources
California Department of Financial Protection and Innovation
2101 Arena Boulevard
Sacramento CA 95834
Phone Number: (866) 275-2677
https://dfpi.ca.gov/
[email protected]
Commodity Futures Trading Com.
Lafayette Center,1155-21st St. N.W.
Washington DC 20581
Phone Number: (202) 418-5080
http://www.cftc.gov
Nationwide Mortgage Licensing System/NMLS
1129 20th Street, N.W., 9th Floor
Washington DC 20036
Phone Number: 1-855-665-7123
http://mortgage.nationwidelicensingsystem.org/Pages/default.aspx

Latest Reviews

  • Cassandra J

    "They are great until you report Fraud and they say they can't help because the check was deposited and sent to another atm withdrawn. I am being threatened by a scammer and Chime refuses to send the check back or cancel it as its FRAUD." ... Read full review

  • Shannon W

    "Account Unfairly terminated. My account was closed without prior notice." ... Read full review

  • William G

    "I had my identity stolen in September and one of the things they did was fraudulently take out a debit card account with **********************. I found this out when the debit card was sent to my home address (I guess the scammer, thankfully, forgot to change the address." ... Read full review

View all Reviews

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