Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/08/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Well I have been banking with chime for a year in a half I put $910.64 into my chime account from my Venmo then I was trying to transfer it to my go2 bank account a few mins later my account was closed for no reason they told me to send my id and proof of bank and I did they are not responding with me and all I want is my money back my account shouldn't have been closed my name was white and I recently got married so now it's ******* I was in the process of changing my name with chime before they closed my account I also send u proof of both ids and my go2 bank statement I just need my money back from chime thank u

  Business Response

  Date: 04/18/2023

  Chime is in receipt of the complaint filed through the Better Business Bureau (BBB) by ************************
   
  On March 31, 2023, during a routine monitoring of accounts, we identified some unusual activity regarding the amount and/or origin of certain funds which were deposited to ******'s Chime account. As a result, we placed a hold on the account and requested documentation from ****** that could verify the source of the funds deposited.
   
  We have escalated the documents ****** previously sent to Chime for an additional review. We appreciate ******'s patience. 
   
  We thank you for the opportunity to respond to ******************* complaint. If *********************** continues to have concerns regarding their complaint, please have them contact Chime directly by email at ********************************.
  

  Customer Answer

  Date: 04/19/2023

  I have sent chime the documents like 7 times I'm still not getting a response from them I have sent the documents to them 

  Please see the attached

  This is what they sent me but I still haven't heard nothing

  Customer Answer

  Date: 04/19/2023

  Please see the attached.

  This is all documents I sent they asked for

  Business Response

  Date: 04/25/2023

  Thank you for giving us the opportunity to follow up on ************************;BBB complaint.
   
  On April 20, 2023, upon further review of the documents provided, the account was re-enabled, giving ***********;full access to the funds on the account.
   
  We thank you for the opportunity to respond to ************************;complaint. If ***********************;continues to have concerns regarding their complaint, please have them contact Chime directly by email at ********************************. 

• Initial Complaint

  Date:04/08/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account was hacked on 3/24 at 6am. My bank details were changed, and money was transferred out of $4000, as well as a temporary card requested in order to make 7 purchases of $6033 in weird named merchants that don't even exist online anywhere. All unauthorized. I contacted Chime asap to request all my details be put back to mine so I can go back into my hacked account that had been wiped out. I changed my password, and put a stop to the temporary card that was used for fraud and in which the transactions were still pending. My debit and credit card were canceled, and new ones were sent out. I filed a report with the consumer financial protection bureau, ************** of ********************* station, and ******* ***** Of law enforcement, FTC and identity theft. Com. I also put a fraud alert in all credit Bureaus. I sent all proof to chime, Which as per their policy, With these official reports I Would be able to recover my money. Well, They only Accepted part of the dispute. The $6033 was declined. I am seeking the rest of my unauthorized charges, I have proven that my account was hacked and have taken all necessary steps to report it everywhere I could.

  Business Response

  Date: 04/18/2023

  Chime is in receipt of the complaint filed through the Better Business Bureau (BBB) by ****************************
   
  On March 24, 2023, Dania contacted us via phone regarding 7 transactions totaling $6,033.00 which Dania stated were unauthorized transactions. We then opened an investigation into the matter and filed a dispute.
   
  On April 05, 2023, we notified Dania via email that we completed our investigation and based on the information available, we determined that no error occurred.
   
  On April 07, 2023, Dania requested a copy of the documents we relied on in making our determination. Please note, we will send the requested documents as quickly as possible, but it may take up to 10 business days.
   
  On April 07, 2023, Dania inquired about reopening the case, and a rebuttal claim was opened.
   
  The rebuttal investigation is currently in process, and we are working to resolve Dania's case as quickly as possible. Please note, the timeframe for the rebuttal process is 45 days and Dania will be notified via email once a final outcome has been determined.
   
  We thank you for the opportunity to respond to **************************;complaint. If ************************;continues to have concerns regarding their complaint, please have them contact Chime directly by email at ********************************.

  Customer Answer

  Date: 04/19/2023

   
  Complaint: 19913723
  
  I am rejecting this response because:

  The timeline reflected by Chime is incorrect.         
  
  On April 24th I opened the disputes Also attaching more evidence of the hacking and unauthorized transaction as I received an email from CHIME advising that there was suspicious activity - attaching.
  On April 5th Just two days before I can obtain my provisional credit, the dispute was denied again, and I called to re-opened the claim, also submitted more evidence as I have emails showing the unauthorized changes to my account that consisted of the phone number being changed twice to area codes in which I do not even live in, and also the email being changed.
  April 7th Just two days later, which is an impossible time frame for CHIME to re-investigate anything. It was Denied again, and I called once more to re-open claim.
  
  I am attaching all the times I was on the phone with CHIME back and forth. The Last phone call I spoke to a supervisor named *******, who advised me that he was going to properly notate my account to reflect that my account was HACKED so that I would get a favorable outcome, and that he was going to expedite it so I wouldnt wait so long for this issue to be resolved and properly handled. CHIME should have all phone calls recorded.
  
  I have contacted the following departments and have opened cases on this issue with CHIME in order to prove even more that this transaction was hacked and unauthorized.
  
  Consumer financial protection bureau
  Federal ****** of *********************** station: *************************, report number ************, address: *******************************br>Better Business Bureau
  Federal Trade ****************************************************************************** of *********** and *************************************** of *** Enforcement Priorities
  I notified the credit ******s as well and added a Fraud Alert.
  IdentityTheft.gov
  Attorney General
  Channel 10 news of **********
  Office of the comptroller of the currency
  Sent certified mail to both *********** and ************ with all documents, evidence, and cases I have opened.
  
  If CHIME returns my stolen funds of $6,033, I will close out all of the cases as satisfactory. Until then, I will continue to pursue the upmost escalation.
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 04/25/2023

  Chime is in receipt of the complaint filed through the Better Business Bureau (BBB) by ******************************************
  
  Upon receipt of the complaint, we have escalated this issue to be reviewed again. Should the dispute be closed in ****** favor, they will be notified via email that a credit has been applied.
  
  We thank you for the opportunity to respond to ******************** complaint. If *************************** continues to have concerns regarding their complaint, please have them contact Chime directly by email at ********************************.

• Initial Complaint

  Date:04/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My chime account was closed on March 8th, 2023 without warning and with no explanation why. I had $13,126.48 left in my account. They notified me that a refund check with my remaining funds would be sent out to be by check. My check came in the mail but I cannot cash it anywhere all the banks are saying that the check is fraudulent and cannot verify it. I have contacted chime over the phone multiple times and they ************* me to the email but when I email them they give me run arounds & don't help with anything

  Business Response

  Date: 04/18/2023

  Chime is in receipt of the complaint filed through the Better Business Bureau (BBB) by ******************************
  
  On March 8, 2023, after a complete review of ********'s account, **********************'s partner bank, The ************* N.A., determined that the account was not in compliance with Chimes internal policies and the account agreement provided at account opening, therefore the bank exercised its right to close the account registered to ******** in accordance with Section (I)(C) titled Account Holds, Suspensions, and Closures of the Chime Deposit Account Agreement: ********************************************************************************.
  
  On April 12, 2023, a check for the remaining balance on Casandras account was mailed to them.
  
  We thank you for the opportunity to respond to ******************************* complaint. If ***************************** continues to have concerns regarding their complaint, please have them contact Chime directly by email at ********************************.

  Customer Answer

  Date: 04/19/2023

   
  Complaint: 19913463
  
  I am rejecting this response because:
  

  They keep on just saying anything! They sent out the first check & I was unable to cash it & then they sent another check out & it was the same problem as well & now they are telling me my account was $0.00 when they closed it but before confirmed the $13,000 remaining balance. They are not helping with my situation
  Sincerely,
  
  *****************************

  Business Response

  Date: 04/25/2023

  Thank you for giving us the opportunity to follow up on ***************************** BBB complaint.
   
  On March 8, 2023, after a complete review of ***************;account, **********************'s partner bank, The ************* N.A., determined that the account was not in compliance with Chimes internal policies and the account agreement provided at account opening, therefore the bank exercised its right to close the account registered to Casandra in accordance with Section (I)(C) titled Account Holds, Suspensions, and Closures of the Chime Deposit Account Agreement: ********************************************************************************.
   
  On April 12, 2023, a check for the remaining balance on Casandras account was mailed to them.
   
  We thank you for the opportunity to respond to ***************************** complaint. If ****************************;continues to have concerns regarding their complaint, please have them contact Chime directly by email at ********************************.

  Customer Answer

  Date: 04/27/2023

   
  Complaint: 19913463
  
  I am rejecting this response because:

  They sent out a second check & I still cannot cash it anywhere! I sent them a email telling the that the bank said to contact chime again & when I did they said my check was processed on 11-04-2023 How is that possible & that date NEVER happened yet! 
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 05/03/2023

  Thank you for giving us the opportunity to follow up on ***************************** BBB complaint.
   
  Chime will investigate any refund check being rejected provided proof the check has not been accepted. To date, we have not received proof that ********'s check was attempted to be deposited at a financial institution.
   
  We thank you for the opportunity to respond to ***************************** complaint. If ***************************** continues to have concerns regarding their complaint, please have them contact Chime directly by email at ********************************.

  Customer Answer

  Date: 05/04/2023

   
  Complaint: 19913463
  
  I am rejecting this response because:
  

  Chime has never asked me to send proof of me trying to cash the check. I have taken each check they sent me to multiple banks & they all say the same thing. 
  

  Chime keeps offering to send me new checks so that's enough proof to show that something isn't right & also they assured me I would be able to cash my check but I wasn't this would now be the 3rd check that they have sent me.

  This issue has been going on since March 8th I am due to have my baby May 22nd, so this is hurting me finically.  

  Chime is not helping in any type of way besides sending checks that are verifiable. I am very disappointed  

  Sincerely,
  
  *****************************

  Business Response

  Date: 05/10/2023

  Thank you for giving us the opportunity to follow up on ***************************** BBB complaint.
  
  The refund check's provided to ******** are valid checks. Until Chime receives proof a check has been rejected, we are unable to further assist them. 
  
  We thank you for the opportunity to respond to ***************************** complaint. If ***************************** continues to have concerns regarding their complaint, please

  Customer Answer

  Date: 05/11/2023

   
  Complaint: 19913463
  
  I am rejecting this response because:

  Chime knows my check is not legit. I have taken it to the bank it was issued to and they will not cash it. Chime keeps offering to send me new checks. They have already sent 2 and I cannot cash either one

  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:04/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Chime is discriminating against me because of the way I received my payments so they were refusing to allow me to use spot me when I receive the payments and direct deposits that is required but they won't allow me the spot me feature solely because of where my payments come from which is discrimination against me and the way I receive my money. I spoke with the supervisor named ******* work I'd# ******** but he refused to help me resolve this issue as well.

  Business Response

  Date: 04/18/2023

  Chime is in receipt of the complaint filed through the Better Business Bureau (BBB) by **********************
   
  Chime SpotMe is an optional, no fee service that requires a single deposit of $200 or more in qualifying direct deposits to the Chime Checking Account each month.
  
  In order to be eligible for Chimes SpotMe feature at its $20 base limit, a member needs to receive a single direct deposit of at least $200 into their Chime Checking Account. To qualify, the deposit must be made by Automated Clearing House (ACH) from a member's employer, payroll provider, gig economy payer, or benefits payer, OR by Original Credit Transaction (OCT) from the member's gig economy payer.
  
  We thank you for the opportunity to respond to **************** complaint. If ********************* continues to have concerns regarding their complaint, please have them contact Chime directly by email at ********************************.
  

• Initial Complaint

  Date:04/07/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On march 23,2023 I reserved a text message from chime saying this is your security code keep your account safe dont share this code. I login to my account and I try and change my password. My account somehow freezes and logged me out. I get another message saying my phone number has been changed, and a bunch of transactions start being made to a cash app account by the name of ********. I reach out to the chime support team and they tell me they have stopped all transactions but I keep getting notifications saying my money is being transferred to this cash app person. I file a dispute on all the transactions that were made and they tell me they will look into it. I received an email a couple weeks later saying there was no error and my money will not be reimbursed to me. Im very upset because they didnt take ten or twenty dollars it was ***** dollars. I just want to get my money back. I am beyond frustrated and dont know what else to do.

  Business Response

  Date: 04/17/2023

  Chime is in receipt of the complaint filed through the Better Business Bureau (BBB) by ************************************
   
  On March 23, 2023, ********* contacted us via phone regarding seventeen transfers totaling $2,205.00 which ********* stated were unauthorized. We then opened an investigation into the matter and filed a dispute.
   
  On April 5, 2023, we notified ********************** email that we completed our investigation and based on the information available, we determined that no error occurred.
   
  On April 6, 2023, ********* inquired about reopening the case, and a rebuttal claim was opened.
   
  The rebuttal investigation is currently in process, and we are working to resolve *********'s case as quickly as possible. Please note, the timeframe for the rebuttal process is 45 days and ********* will be notified via email once a final outcome has been determined.
   
  We thank you for the opportunity to respond to ********** complaint. If *********************************** continues to have concerns regarding their complaint, please have them contact Chime directly by email at *********************************

  Customer Answer

  Date: 04/18/2023

   
  Complaint: 19911242
  
  I am rejecting this response because:
  My account was hacked into again. I had no money in the account so they couldnt take anything. I have provided more evidence above. I understand that the rebuttal is still taking place, but I want to show proof that there was an error in the chime system and someone is logging into my account. I would love nothing more than to be reimbursed. I have changed my email in the chime account in hopes that it doesnt get hacked again.

  Sincerely,
  
  ***********************************

  Business Response

  Date: 04/24/2023

  Chime is in receipt of the complaint filed through the Better Business Bureau (BBB) by ************************************
   
  On March 23, 2023, **************;contacted us via phone regarding seventeen transfers totaling $2,205.00 which **************;stated were unauthorized. We then opened an investigation into the matter and filed a dispute.
   
  On April 5, 2023, we notified ******************************** email that we completed our investigation and based on the information available, we determined that no error occurred.
   
  On April 6, 2023, **************;inquired about reopening the case, and a rebuttal claim was opened.
   
  The rebuttal investigation is currently in process, and we are working to resolve ****************;case as quickly as possible. Please note, the timeframe for the rebuttal process is 45 days and **************;will be notified via email once a final outcome has been determined.
   
  We thank you for the opportunity to respond to ********** complaint. If ********************************;continues to have concerns regarding their complaint, please have them contact Chime directly by email at ********************************.

  Customer Answer

  Date: 04/25/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************************

• Initial Complaint

  Date:04/07/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 2nd some one hacked into my account. They changed my address and tried to link a card to my account. I immediately called several times and spoke to different representatives and supervisors. I was sent a link to upload all my personal information and also to send a email to explain the situation which I did. I was later sent a link and told that my account was closed and I wasnt getting my money back. They keep saying I dont meet the terms and conditions. They kept asking for the mastercard that was linked to my account and kept telling them that wasnt my Mastercard and whoever tried to hack my account was responsible for the credit card. Ive been dealing with this for a week and no resolution. Im trying to get my money that was taken and my account back.

  Business Response

  Date: 04/15/2023

  Chime is in receipt of the complaint filed through the Better Business Bureau (BBB) by **************************
  
  We have escalated *******'s account for an additional review. We appreciate *******'s patience while we conduct this review. 
  
  We thank you for the opportunity to respond to ***************************** complaint. If ************************* continues to have concerns regarding their complaint, please have them contact Chime directly by email at ********************************.
  

• Initial Complaint

  Date:04/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  April 2nd 4:56. I had went to make the purchase of my rent using my Chime bank account through Venmo. Venmo cleared my purchase and the morning after Chime made another transaction for $2500 and cleared it. The original posting was now pending and me moneyless. I call them and after 5 people they claim they have made a dispute and gave me the number. April 7th 2023 They had taken my check which I obviously need after 6 days of having no money. I calll up chime and they claim that no dispute has been made and not admitted to them lying to me. I tell them to bring up call logs which claim to be recorded for my care. They avoid me at alll cost and will not give me any answers on this matter but start a new claim. Which will be now 10 days later with no money.

  Business Response

  Date: 04/15/2023

  Chime is in receipt of the complaint filed through the Better Business Bureau (BBB) by ************************
   
  On April 10, 2023, after a complete review of *************************;account, we determined that the account was not in compliance with Chimes internal policies and the account agreement provided at account opening, therefore we exercised our right to close the account.
   
  On April 12, 2023, a check for the remaining balance on *************************;account was mailed to them.
   
  We thank you for the opportunity to respond to *************************;complaint. If ***********************;continues to have concerns regarding their complaint, please have them contact Chime directly by email at ********************************.
  
  
  

• Initial Complaint

  Date:04/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I disputed with chime financial at the end of February I filed several claims one for four claims cuz that's all I could do online and then I called them up and filed another set of claims for like 30 some claims I received a temporary credit for the four and was immediately denied on the rest they're all the same claims from the same company ******************* financial I immediately sent them the police report the cyber crimes report an email from the officer *** of the text messages I had with this person who did make them to purchases and then also proof that I wasn't in town for five of the days also an email from the officer stating that the person was arrested and confess to it The person is now in jail for the charges ***** has denied my claim five times they always wait until the 10th day when they have to make a decision and give me a credit I have spent hours on the phone with their front end dispute who totally agreed that this should not be denied **** doesn't think it should be denied either does bancor bancorp tried to email them but time is their own entity I guess well now a month later I'm about to lose my home we have lived with no power for like 3 weeks I'm a single father of five well turns out every other dispute that I filed has been approved It says an error did occur but yet this one continues to get denied at the end of the 10 days you cannot speak to anybody there this is one of those spintech companies that make sure you cannot get hold of anybody they did not know what regulation e was in the dispute department or could not even figure out what arbitration was I've sent hundreds of emails and spent hours on the phone with them supposedly nobody can get a hold of the investigative team but they keep denying these claims yet all the other ones are approved makes absolutely no sense on all the evidence I sent in I don't even know if it's linked to this proper claim this company has given me the runaround and really affected my way of life I need

  Business Response

  Date: 04/15/2023

  Chime is in receipt of the complaint filed through the Better Business Bureau (BBB) by ************************
  
  Chime has reviewed ****'s disputes claims; we are unable to provide **** credit for these transactions. 
  
  We understand this is not the resolution **** was seeking, but we are confident their claims were thoroughly investigated. 
  
  We thank you for the opportunity to respond to ************************* complaint. If *********************** continues to have concerns regarding their complaint, please have them contact Chime directly by email at ********************************.
  

  Customer Answer

  Date: 04/16/2023

   
  Complaint: 19907978
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************

  Okay I'm absolutely frustrating again and ********************* because I just spoke with a dispute resolution specialist with time for about an hour today who told me that in this fifth rebuttal that I'm in they that they believe 100% that I'm going to be credited for these and also you said that you can't refund these and you believe you're investigation is done correctly first off I have not received any of the denial letters for the four rebuttals also you have already approved four of the claims that are the exact same ones the exact same ones that you're now denying that tells me that you're investigation was not done properly I'm sorry I think it's five of the claims so how can you approve five of them but not approve the one that I'm having the biggest problem with because there's more of them there they're all for the same reason you have been provided two police reports text messages showing that the person who did the unauthorized transactions confess to it and email from the officer stating that that person is in jail and confessed prove that I was not in the **************** for five of those days and you want to tell me that you've done a thorough investigation well let let me just say that I've done a more thorough investigation and I found that you guys are wrong I have spoke with bancorp and **** who both looked into it as deep as they could and found you guys to be wrong and now due to your reply here It's just more proof that I needed I've already gone to the office of the comptroller the ** or CFPB which we all know it will not do anything they're useless so I appreciate the better business bureau and ask them did they just publish all of this to make sure that this is seen by anybody out there who's investigating chime and chime in my response I want to say that you guys have absolutely an immorally violated regulation e in regards to the laws and the protections that I fall under and you have failed to provide any kind of suitable response for the reason why and I can cite at least five different reasons why you have legally violated that code and you have the audacity to come on here and say what your reply was you guys are truly an very nasty business you should not have the authority or power to deal with people's money and it's only through loopholes that you do You're not a bank You've actually been told not to operate like a bank I have been honestly and what I discussed with that manager today second that I take this into arbitration It's going to go from the $2,000 to over $10,000 that you guys are going to have to pay no matter what because if you violate one part of regulation e when it comes to this then you automatically lose and you guys have violated absolutely over five times and then I don't even know what you're talking about because my claim is in the fifth rebuttal and it's coming up in one more day is the 10th day and you guys have to give me my temporary credit do you even know what you're speaking on this is ridiculous dude you guys cannot just give these half-hearted replies that you don't even know what you're talking about and expect it to fly better Business bureau can you please help with this can you guys put them on blast

  Business Response

  Date: 04/24/2023

  Thank you for giving us the opportunity to follow up on ************************* BBB complaint.
   
  On February 22, 2023, Adam contacted us via phone regarding forty-five transactions totaling $2,840.22 which *********;stated were unauthorized. We then opened an investigation into the matter and filed a dispute. 
   
  On February 23, 2023, we notified *********;via email that we completed our investigation and based on the information available, we determined that no error occurred. On the same date, *********;requested a copy of the documents we relied on in making our determination.
   
  On March 1, 2023, a copy of the documents Adam requested were forwarded to the email on file.
   
  Between March 1, 2023 and April 17, 2023, *********;inquired about reopening the case, and multiple rebuttal claims were opened. 
   
  The rebuttal investigation is currently in process, and we are working to resolve **** s case as quickly as possible. Please note, the timeframe for the rebuttal process is 45 days and Adam will be notified via email once a final outcome has been determined.
   
  We thank you for the opportunity to respond to ************************* complaint. If *********************;continues to have concerns regarding their complaint, please have them contact Chime directly by email at ********************************. 

  Customer Answer

  Date: 04/25/2023

   
  Complaint: 19907978
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********************** just claim has been in rebuttal six times and been denied six times even though you approved five of the same claims from the same businesses I don't understand how some of them can be approved and some of them can be denied when they are all the same thing I believe that you guys are just well actually I know that nobody there really knows what's going on the people who respond to these messages for the better Business bureau and the cfpb they don't know what's going on the investigations team is the one who's making these decisions and this is not the investigations team who is replying so you guys are just giving out playing cancers you didn't really fill out anything out all of your replies to all of my inquiries have been ridiculous at Best in nature you have not answered anything and you guys just keep denying these claims but yet approve some of them I'm going to move forward with my arbitration or my small claims court label suit because it just trying to deal with you guys is the absolute worst experience of my life anybody who even thinks you're working with chime guys and it's not worth it at all it's not worth it

  Business Response

  Date: 05/02/2023

  Thank you for giving us the opportunity to follow up on ************************* BBB complaint.
  
  We have thoroughly reviewed ****'s disputes. The transactions appear authorized and we are unable to provide credit to **** for these transactions. 
  
  We thank you for the opportunity to respond to ************************* complaint. If *********************** continues to have concerns regarding their complaint, please have them contact Chime directly by email at ********************************.
  

  Customer Answer

  Date: 05/03/2023

   
  Complaint: 19907978
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************

  You say contact you guys directly but everybody that I contact there says I should have already got my money back you approved four of the claims but denied the rest they're all from the same business If one of them is authorized all of them or it's authorized and vice versa you guys are wrong and whoever is leaving these replies doesn't even know what they're talking about you guys are a horrible platform that rip people off that's why there's thousands and thousands of complaints against you guys and you you have really screwed me over I'm done with you guys man and I I am coming with arbitration small time court whatever man you guys are ridiculous how can you find some of them to be valid and some of them not to be you don't even know what you're talking about

• Initial Complaint

  Date:04/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had $1200 worth of fraudulent charges. I was suppose to recieve a provisional credit and every time I call I receive an excuse on why I will not be getting my money back and now they are closing my count

  Business Response

  Date: 04/15/2023

  Chime is in receipt of the complaint filed through the Better Business Bureau (BBB) by **************************
   
  On April 5, 2023, Heather contacted us via phone regarding eleven transaction(s) totaling $1,035.19 which ************;stated were unauthorized. We then opened an investigation into the matter and filed a dispute.
   
  The investigation is currently in process, and we are working to resolve *************;case as quickly as possible. If our investigation requires additional time, we may provide a temporary credit to a member's account within ten business days of when the dispute was filed.

  We thank you for the opportunity to respond to ********************* complaint. If *************************;continues to have concerns regarding their complaint, please have them contact Chime directly by email at ********************************.

   

  
  

• Initial Complaint

  Date:04/07/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  From Dec 5th 2023 to March 21st 2023 I have been incarcerated and my account was hacked into and all my money deposited into account. Was stolen. I have given proof of my incarceration with dates of me not being able to have access to property or money or account . But Chime keeps declining my file and saying there is no proof.

  Business Response

  Date: 04/15/2023

  Chime is in receipt of the complaint filed through the Better Business Bureau (BBB) by **************************
  
  When members notice an error with transactions on their Chime accounts, they can file a dispute through Chime. Disputes can be filed over the phone, by email or in the Chime app. Chime records confirm ******* has filed several disputes and our review indicates these transactions appear authorized. 
  
  If ************;still does not agree with the outcome of the claims, they may submit a rebuttal to ********************************. 
  
  We thank you for the opportunity to respond to ***************************** complaint. If ************************* continues to have concerns regarding their complaint, please have them contact Chime directly by email at ********************************.