Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had unauthorized charges on my card 1 for ***** and another for ***** I disputed it and I also spoke with Apple they refunded the money but chime has not released the funds I disputed it March 10th Apple refunded it April 1st they say they should be done investigating by May 8th but if Apple already refunded why do they need to investigate and what is taking so long its not right are they trying to keep my money and hope I forget about it

  Business Response

  Date: 04/21/2023

  Chime is in receipt of the complaint filed through the Better Business Bureau (BBB) by **************************
   
  On March 10, 2023, Luciana contacted us via phone regarding two transactions totaling $117.98 which ************;stated were unauthorized. We then opened an investigation into the matter and filed a dispute.
   
  The investigation is currently in process, and we are working to resolve **************;case as quickly as possible. Based on the nature of the claim, we will complete the investigation no later than May 7, 2023. Luciana will be notified via email as soon as the investigation is completed.
   
  We thank you for the opportunity to respond to *************************** complaint. If *************************;continues to have concerns regarding their complaint, please have them contact Chime directly by email at ********************************.

  Customer Answer

  Date: 04/24/2023

   
  Complaint: 19932460
  
  I am rejecting this response because: Apple has already refunded it so there is no reason for it to take that long if they refunded it why hasnt chime since there the ones I bank with no is no reason why they cant refund me the money is there 
  
  Sincerely,
  
  *************************

  Business Response

  Date: 04/30/2023

  Thank you for giving us the opportunity to follow up on *************************** BBB complaint.
   
  On March 10, 2023, Luciana contacted us via phone regarding two transactions totaling $117.98 which Luciana stated were unauthorized. We then opened an investigation into the matter and filed a dispute.
   
  On April 25, 2023, we notified Luciana via email that we completed our investigation and based on the information available, we determined an error occurred. As a result, a credit in the amount of $117.98 was posted to ******* s account on April 25, 2023.
   
  We thank you for the opportunity to respond to *************************** complaint. If *************************;continues to have concerns regarding their complaint, please have them contact Chime directly by email at ********************************
  
  
  

• Initial Complaint

  Date:04/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have filed a dispute with this company due to my irs take return being stolen from my account. This is my main bank account where my money gets sent to. They feel like there is no error even though there are transactions made out to someone that I have a criminal case on thats now sitting in jail. They arent trying to send me my money back even though there clearly are errors. There has been over **** stolen from me and they arent trying to even investigate fully.

  Business Response

  Date: 04/21/2023

  Chime is in receipt of the complaint filed through the Better Business Bureau (BBB) by Jalexys Cookwood.
   
   
  Claim ID: *******
   
  On February 25, 2023, Jalexys contacted us via phone regarding two (2) transactions totaling $561.80 which ******* stated were unauthorized. We then opened an investigation into the matter and filed a dispute.
   
  On February 27, 2023, we notified ******* via email that we completed our investigation and based on the information available, we determined that no error occurred.
   
  Between February 28, 2023 and April 13, 2023, Jalexys inquired about reopening the case, and multiple rebuttal claims were opened.
   
  The rebuttal investigation is currently in process, and we are working to resolve ******* case as quickly as possible. Please note, the timeframe for the rebuttal process is 45 days and Jalexys will be notified via email once a final outcome has been determined.
   
   
  Claim ID: *******
   
  On February 25, 2023, ******* contacted us via phone regarding 12 transactions totaling $2,910.20 which ******* stated were unauthorized. We then opened an investigation into the matter and filed a dispute.
   
  On March 3, 2023, we notified ******* via email that we completed our investigation and based on the information available, we determined that no error occurred.
   
  On April 13, 2023, Jalexys inquired about reopening the case, and a rebuttal claim was opened.
   
  The rebuttal investigation is currently in process, and we are working to resolve *******' case as quickly as possible. Please note, the timeframe for the rebuttal process is 45 days and Jalexys will be notified via email once a final outcome has been determined.
   
   
  Claim ID: *********
   
  On February 25, 2023, ******* contacted us via phone regarding one (1) transaction in the amount of $4.27 which ******* stated was unauthorized. We then opened an investigation into the matter and filed a dispute.
   
  On March 3, 2023, we notified ******* via email that we completed our investigation and based on the information available, we determined that no error occurred.
   
  On April 13, 2023, Jalexys inquired about reopening the case, and a rebuttal claim was opened.
   
  The rebuttal investigation is currently in process, and we are working to resolve *********** as quickly as possible. Please note, the timeframe for the rebuttal process is 45 days and Jalexys will be notified via email once a final outcome has been determined.
   
   
  Claim ID: *******
   
  On February 27, 2023, ******* contacted us via phone regarding one (1) transaction in the amount of $1,179.67 which ******* stated was unauthorized. We then opened an investigation into the matter and filed a dispute.
   
  On April 14, 2023, we notified ******* via email that we completed our investigation and based on the information available, we determined that no error occurred.
   
  On April 13, 2023, Jalexys inquired about reopening the case, and a rebuttal claim was opened.
   
  On April 14, 2023, we notified ******* via email that we reopened the claim based on the additional information provided and determined that no error occurred, and the claim remained denied
   
   
  We thank you for the opportunity to respond to Jalexys Cookwoods complaint. If **************** continues to have concerns regarding their complaint, please have them contact Chime directly by email at ********************************.

  Customer Answer

  Date: 04/24/2023

   
  Complaint: 19932140
  
  I am rejecting this response because:
  An investigation takes up to **** business days they denied me of a refund after two days. My wallet and phone was all stolen out of my car and they took two days to investigate. Im almost certain they did not look into it fully. They feel as if since the transactions were made in the same state as me that no error occurred. My things were literally stolen out of my car it was not information stolen offline those are two different things. Over give thousand dollars was taken out of my account and they rejected me in two days there is no way they did a complete investigation. There was money being sent out of my account to people *** had arrested for trying to burn my house on fire broke into my home on multiple occasions and they are saying there is no error. How is money being sent out of my account to someone thats in jail and I have a restraining order against. 
  Sincerely,
  
  Jalexys Cookwood

  Business Response

  Date: 04/30/2023

  Thank you for giving us the opportunity to follow up on Jalexys Cookwoods BBB complaint.
  
  When members notice an error with transactions on their Chime accounts, they can file a dispute through Chime. Disputes can be filed over the phone, by email or in the Chime app. Chime records confirmed ******* filed several disputes in February 2023. We conducted an investigation into each of *******' claims and determined the transactions appeared authorized. 
  
  We understand this is not the resolution ******* was seeking, but we are confident the investigations of the claims were properly conducted and resolved. 
  
  We thank you for the opportunity to respond to Jalexys Cookwoods complaint. If **************** continues to have concerns regarding their complaint, please have them contact Chime directly by email at ********************************.
  

• Initial Complaint

  Date:04/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was using the chime card for a few months on March 19th I used my card at an ATM to withdraw money. This was about 6:30 a.m. I still had $13 and some change left on my card. When I went to the store about 2:00 p.m. the same day is when I realized that my card was not working I couldn't even log into the app so I called customer service and ask them what's going on. They said that there was some activity on my account that was against their policy and I ask them what was done on my account. Not one person can answer my question I was told to send email and I would get a response back to my question in 48 hours this is given to me by a supervisor I sent the email the same day and here it is April 13th have yet to receive an email back this is what they want What Happened during routine monitoring of accounts on Chimes platform, we identified some unusual activity regarding the amount and/or origin of certain funds which have been deposited to your Chime account. What We Did A hold has been placed on your account.How This Affects Youthis hold will remain in place until the origin of the funds deposited can be verified. Unfortunately, you will be unable to use your Chime **** Debit card or sign in to your account on the ********************** website or mobile app during this time please provide the following items for verification:Identity verification documentsYour primary government-issued photo ID (such as a Drivers License or State ID card). Please send a copy of both the front and the back of your ID.Proof of Address )Written explanation Explanation for the origin and intended purpose of any cash funds recently deposited to your Chime Checking Account Explanation for the origin and intended purpose of any funds recently deposited to your Chime Checking Account via third-party cash transfer appsExplanation for any other unusual deposits to your Chime Checking Account that you may have receive I want to know exactly what was done on my acct if it's fraudorhacked press charges

  Business Response

  Date: 04/21/2023

  Chime is in receipt of the complaint filed through the Better Business Bureau (BBB) by **************************
   
  On March 19, 2023, after a complete review of Jennifers account, we determined that the account was not in compliance with Chimes internal policies and the account agreement provided at account opening, therefore we exercised our right to close the account.
   
  The account remains suspended and is not eligible to be re-enabled or for a refund check until *************;provides valid copies of the required documents. We emailed *************;on April 21, 2023 requesting the documentation that is still needed to re-enable the account.
   
  The requested documentation can be sent to us by email at ********************************.
   
  We thank you for the opportunity to respond to ********************** complaint. If **************************;continues to have concerns regarding their complaint, please have them contact Chime directly by email at ********************************.
  
  

• Initial Complaint

  Date:04/13/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 4th I had to call chime support about my credit saver card not working. I googled chime support phone number and the number I thought was support popped up first with the website of chime.com. I called and the man said chime support how can I help you, I told him why I was calling. He said he could help and to go to the Play store and download this app, I thought weird but okay. These people I talked to that day at this bogus number talked fast and kept you busy while they did what they did. The app was called Quick Support' I downloaded it and gave him the code it showed and that let him into my phone and he said open your chime app, now I'm getting nervous, but it's new to me so stupid was me. I let him in and he said write down this confirmation number, it was a long and as he is keeping me busy doing that and then having me repeat it back 2 times he's gathering my money out of my savings and credit builder card to my checking account, I said what are you doing with my money..he said it's fine I'm fixing your card. I said how and then he takes 900$ and sends it to himself via pay anyone. He tells me my money will be back in my account in 24 hours I told him to put it back now. I then called chime support from my app that I didn't know I could do and opened up a claim and they've denied it four times because they want a paper trail I don't have a paper trail because it was over the internet. I could hear them talking to people in the background telling them the same thing to download this app so they can steal their money. I sent them the phone number that was used I sent them the pay anyone account that the my money was sent to and they never listen to me about how it happened why it happened but I sent them emails letting them know and they denied my claim in about 2 hours I'll never see my money but I can't help to think that this is an inside job. It seemed like people that got their money stolen it was common knowledge that it was direct deposit day

  Business Response

  Date: 04/21/2023

  Chime is in receipt of the complaint filed through the Better Business Bureau (BBB) by ********************************
  
  On March 31, 2023, ******* contacted us via phone call regarding one (1) Pay Anyone transfer in the amount of $900.00, which ******* stated was an unauthorized transaction. We then opened an investigation into the matter and filed a dispute. 
  
  On April 03, 2023, we notified ******* via email that we completed our investigation and based on the information available, we determined that no error occurred.
  
  Between April 04, 2023 and April 06, 2023, ******* inquired about reopening the case, and a rebuttal claim was opened. As of our latest decision on April 07, 2023, we notified ******* via email that our decision remained that no error occurred.
  
  We have escalated the dispute referenced in *******'s complaint for further review. ******* will be notified via email as soon as the investigation is completed.
  
  We thank you for the opportunity to respond to ********************************* complaint. If ******************************* continues to have concerns regarding their complaint, please have them contact Chime directly by email at ********************************

  Customer Answer

  Date: 04/26/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  Chime has since sent me the money that was taken out of my account. Even though there was a lot of grief involved I appreciate the fact they returned my money.
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:04/13/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction date March 29,2023 in the amount of *****.Reverse payment from ****** for the same time and date. Transaction shows pending amount of ***** on my account up until April 7th,2023.Call Chime support for status updates on April 10th 2023 and was told by Chime representative that the problem would be fixed and would expedite the process of the refund in the amount of ***** dollars. I reached out to Chime support on April 12, 2023 to check on the progress of the refund and was unable to settle the money or dispute

  Business Response

  Date: 04/21/2023

  Chime is in receipt of the complaint filed through the Better Business Bureau (BBB) by ****************
  
  On April 12, 2023, **** contacted us to inquire about the status of a refund of $28.71 from Macy's. We informed **** that canceled pending transactions can take up to 5 business days to expire.
  
  On April 5, 2023, the transaction that **** was referring to expired and the funds were returned to the account, available to spend. 
  
  We thank you for the opportunity to respond to ***************** complaint. If *************** continues to have concerns regarding their complaint, please have them contact Chime directly by email at [email protected]

  Customer Answer

  Date: 04/23/2023

   
  Complaint: 19930339
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***************

  Customer Answer

  Date: 04/27/2023

  I don't agree with chime decisions or the fact that THEY STILL HAVEN'T PROVIDED evidence of the amount being returned to the account and I STILL HAVE NOT seen or confirmed they did refund me or my account up until now.  Chime support members as well as I both CONFIRMED EVERY TRANSACTION together over the phone and BOTH PARTIES, I  being one and Chime the other, accept the transaction for ***** credit towards my account.  However I do have confirmed and have copies for ****** returned refund and still waiting to receive Chime. 

  Business Response

  Date: 05/16/2023

  Thank you for giving us the opportunity to follow up on ***************** BBB complaint.
   
  Please note, expired authorization holds do not appear on a members accounts and are not listed as a refund on members statements. If a transaction from April 2023 does not appear on a member's statement, that amount has not been deducted from the member's balance. 
   
  We thank you for the opportunity to respond to ***************** complaint. If *************** continues to have concerns regarding their complaint, please have them contact Chime directly by email at ********************************.
  

• Initial Complaint

  Date:04/12/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had received an email stating my account was closed and I was not eligible for any refund of any money that was left. I used my account for direct deposits and what I was transferring over from my 401k. When I called I was told by an agent that there was suspicious activity on the account and that I needed to submit documents and my identity and an explanation of why I had the account. 4 days later I contact chime on the status and they stated in order for me and I close my account I need to submit more documents and I replied that my account had already been closed. I called again spoke with another agent and they stated to submit more documentation of my identity and proof of address. Submitted again was told they will send a check in 30 days. Today emailed for a status requesting more time and more documentation and proof of identity. Now they are stating Ive violated the policy and will not be getting my money back

  Business Response

  Date: 04/21/2023

  Chime is in receipt of the complaint filed through the Better Business Bureau (BBB) by **************************
   
  On April 08, 2023, during a routine monitoring of accounts, we identified some unusual activity regarding the amount and/or origin of certain funds which were deposited to ******'s Chime account. As a result, we placed a hold on the account and requested documentation from Gianna  that could verify the source of the funds deposited.
   
  These documents can be sent to Chime by email at ********************************  
   
  We thank you for the opportunity to respond to ************** complaint. If ************************* continues to have concerns regarding their complaint, please have them contact Chime directly by email at ********************************.
  
  

  Customer Answer

  Date: 04/21/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:04/12/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Chime Dates Issue(s) Occurred: Approx. from March 2023 - April 2023 Account was closed due to "fraudulent activity" because I won $10,000 from Chumba Casino and had it deposited. After spending 95% of the funds Chime shut my account down I was informed via email that my account was closed and I would receive a check for my remaining balance; When I went to cash my check at multiple locations I was denied & the closest bank to me that Chime is associated with is 2.5 hours away

  Business Response

  Date: 04/21/2023

  Chime is in receipt of the complaint filed through the Better Business Bureau (BBB) by ************************
   
  On March 1, 2023, during a routine monitoring of accounts, we identified some unusual activity regarding the amount and/or origin of certain funds which were deposited to ******'s Chime account. As a result, we placed a hold on the account and requested documentation from ***********; that could verify the source of the funds deposited.
   
  As the information furnished was not sufficient to validate the deposits, ******'s account was closed on March 20, 2023. A refund check for $454.10 was sent to ****** for the remaining balance on their account. This check can be processed at any financial institution. Chime has no record of the check being rejected. 
  
  We thank you for the opportunity to respond to *************************** complaint. If *********************** continues to have concerns regarding their complaint, please have them contact Chime directly by email at ********************************.

  Customer Answer

  Date: 04/21/2023

   
  Complaint: 19929450
  
  I am rejecting this response because:
  The check CANNOT be cashed at any financial institution as i have tried on multiple occasions. So i'm left with a check I can't deposit. I also did send verification of who I was etc. 
  Sincerely,
  
  ***********************

  Business Response

  Date: 04/27/2023

  Thank you for giving us the opportunity to follow up on *********************** BBB complaint.
  
  Chime will investigate any instance where an account closure check has been rejected provided proof this check was attempted to be deposited. Chime records indicate this proof has not been provided. 
  
  We thank you for the opportunity to respond to *************************** complaint. If *********************** continues to have concerns regarding their complaint, please have them contact Chime directly by email at ********************************.
  

  Customer Answer

  Date: 05/01/2023

  I still can't cash the check that was sent to me regardless. I don't care about the account closing as much as I do the funds of mine which can't be cashed despite Chime saying it can be cashed anywhere. I tried multiple locations and was denied each time. 
  Complaint: 19929450
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 05/15/2023

  Thank you for giving us the opportunity to follow up on ***********************;BBB complaint.
   
  Chime has no record of the check being rejected. Chime will investigate any instance where an account closure check has been rejected provided proof this check was attempted to be deposited. 
   
  We thank you for the opportunity to respond to *************************** complaint. If *********************** continues to have concerns regarding their complaint, please have them contact Chime directly by email at ********************************.
  
  

• Initial Complaint

  Date:04/12/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 12,2023 I tried to mobile deposit my payroll check for $847.15 into my Chime checking account. I went to their website to check how the check should be endorsed before I took a picture of it and sent it electronically. After I submitted the endorsed check electronically not even 5 minutes later I received a message that the check was not accepted. I watched how to ******* videos to make sure I didnt miss a step and to make sure that I had endorsed the check correctly. I tried several more times to mobile deposit the check and it was rejected each time in less than 5 minutes. I called customer service and spoke to 3 people. A CSR, and 2 supervisors who all essentially told me that my payroll check was rejected because I tried to mobile deposit it too many times. Theres no way that a real person verified this check. I even asked the supervisor to call ************* to verify the check is real and she wouldnt do it. No one would go above and beyond to help me they all just gave automated and scripted answers. They gave some BS answer about the **************** This answer they gave is not on their website. Due to this being an online only bank I have no way of depositing this check and no one will help me. The physical check that I have is from the same place that has been direct depositing my check for the last several years and Chime had no problem accepting that deposit but now that I have a physical check from the same place that needs to be mobile deposited theres a problem.

  Business Response

  Date: 04/21/2023

  Chime is in receipt of the complaint filed through the Better Business Bureau (BBB) by ****************************
  
  On April 12, 2023, Kamilya contacted us to inquire about the reason their check was rejected. We informed Kamilya that the mobile check deposit in question was rejected because it failed to be verified.
   
  For security reasons, we are unable to change the decision of our check review process. We advise that Kamilya submit the check at another institution or contact the checks issuer for further assistance. 
  
  We thank you for the opportunity to respond to ********************** complaint. If **************************;continues to have concerns regarding their complaint, please have them contact Chime directly by email at ********************************.

• Initial Complaint

  Date:04/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi I purchased 2 items from ******* and 1 item was not in stock so I had to cancel on April the 5th with *******. I got in contact with ******* and asked them why my money has not showed in my Chime account. ******* provided me with a authorization code a proof that they canceled my funds and sent the reversal amount to chime and that it should show up in my chime account within 48 hours . So I called chime 19+ times they kept telling me that ******* has not sent the money I have to wait 7 days etc so I waited 7 days I woke up today on April 12th and it shows on my chime account that I made a transactions from ******* on the 11th of April for 168.51$ which I have not. I had called ******* an chime at the same time and its like Im getting no where with chime they keep transferring me to people who hardly speak English and theyll tell me that I would have to wait another 7 days because I made that transaction yesterday in April 11th from ******* which is not true I made this transaction on April the 5th. I am unhappy with chimes services I do not like how they handle things and hold my money and just giving me a run around. Chime is a scam and there employees give me 0% trust and security because even when I hang up the fun its like they are trying to be funny knowing I will call back.

  Business Response

  Date: 04/21/2023

  Chime is in receipt of the complaint filed through the Better Business Bureau (BBB) by ******************************
  
  On April 12, 2023, Breauna contacted us to inquire about the status of a refund of $169.51, from ******** We informed ******* that canceled pending transactions can take up to 5 business days to expire.
  
  On April 19, 2023, the transaction that ******* was referring to was expired and the funds were returned to the account, available to spend. Please note, expired authorization holds do not appear on a members accounts and are not listed as a refund on members statements.
  
  We thank you for the opportunity to respond to Breauna Simpsons complaint. If ***************************** continues to have concerns regarding their complaint, please have them contact Chime directly by email at *********************************

  Customer Answer

  Date: 04/21/2023

   
  Complaint: 19926146
  
  I am rejecting this response because: It originally took 14 business days to receive my money not 5. And also I called and chatted every single day and got the run around. Chime only responded to this claim because they gave me credit on there end. Because they knew they messed up. I will never bank with chime again. It was a huge headache. I prefer Cashapp 
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 04/27/2023

  Thank you for giving us the opportunity to follow up on Breauna Simpsons BBB complaint.
  
  We understand we have not met *******'s expectations. We apprecaite them sharing their feedback with us. 
  
  We thank you for the opportunity to respond to ******* Simpsons complaint. If ***************************** continues to have concerns regarding their complaint, please have them contact Chime directly by email at ********************************.
  
  

• Initial Complaint

  Date:04/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I lost my chime at a local ******* and purchases and stuff were made I filed a police report and canceled my card I disputed charges with chime and they keep telling me no error occurred when in fact it did they didnt even investigate they automatically declined my dispute Im a single parent $463 is a lot of money to not get back

  Business Response

  Date: 04/21/2023

  Chime is in receipt of the complaint filed through the Better Business Bureau (BBB) by *******************.
   
  On March 14, 2023, Pache contacted us via phone regarding four (4) transactions totaling $463.84 which Pache stated were unauthorized. We then opened an investigation into the matter and filed a dispute.
   
  On March 23, 2023, we notified Pache via email that we completed our investigation and based on the information available, we determined that no error occurred.
   
  Between March 26, 2023 and April 12, 2023, Pache inquired about reopening the case, and multiple rebuttal claims were opened.
   
  The most recent rebuttal investigation is currently in process, and we are working to resolve Pache's case as quickly as possible. Please note, the timeframe for the rebuttal process is 45 days and Pache will be notified via email once a final outcome has been determined.
   
  We thank you for the opportunity to respond to ***** Harts complaint. If ********************;continues to have concerns regarding their complaint, please have them contact Chime directly by email at ************************************* us why here...

  Customer Answer

  Date: 04/21/2023

   
  Complaint: 19925517
  
  I am rejecting this response because I first opened my dispute and it was denied automatically with no investigation and this has happened to lots of members with chime no error occurred but I lost my card at large grocery store and ordered a new card that doesnt make sense 
  
  Sincerely,
  
  *******************

  Business Response

  Date: 04/27/2023

  Thank you for giving us the opportunity to follow up on ********************* BBB complaint.
   
  On March 14, 2023, ***** contacted us via phone regarding four (4) transactions totaling $463.84 which ***** stated were unauthorized. We then opened an investigation into the matter and filed a dispute.
   
  On March 23, 2023, we notified ***** via email that we completed our investigation and based on the information available, we determined that no error occurred.
   
  Between March 26, 2023 and April 12, 2023, ***** inquired about reopening the case, and multiple rebuttal claims were opened. On April 26, 2023, we determined that no error occurred. 
  
  We understand this is not the resolution ***** was seeking, but we are confident the investigations of the claims were properly conducted and resolved. 
  
  We thank you for the opportunity to respond to ********************* complaint. If ******************* continues to have concerns regarding their complaint, please have them contact Chime directly by email at ********************************.