Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/29/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  500 was taken out of my account as a scam on cash app and chime has denied my claim with no denial letter or answers! no rebuttal or anything regarding my money that was sent unwillingly out of my account! very frustrating and inconsiderate. they wont even credit my account back

  Business Response

  Date: 10/06/2023

  Chime is in receipt of the complaint filed through the Better Business Bureau (BBB) by ********************
  
  On September 28. 2023, ***** contacted us via Chime App regarding a transaction totaling $500.00 which ******************* stated was unauthorized. We then opened an investigation into the matter and filed a dispute.
  
  On the same day, we notified ***** via email that we completed our investigation and based on the information available, we determined that no error occurred.
  
  Between September 29, 2023 and September 30, 2023, ***** made multiple requests to reopen the investigation and rebuttals were initiated. As of our latest decision on September 30, 2023, we notified ***** via email that our decision remains that no error occurred.
  
  On September 29, 2023, ***** requested a copy of the documents we relied on in making our determination. On the same day, a copy of the documents **********;requested were forwarded to the email on file.
  
  We thank you for the opportunity to respond to **************** complaint. If ******************* continues to have concerns regarding their complaint, please have them contact Chime directly by email at ********************************.

• Initial Complaint

  Date:09/29/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: 9/29/2023 I was scammed and had no idea what was happening, I was on the phone with a Chime costumer service member impersonator who asked me to verify who I was with my name, address, phone number, last 4 of my social and my email. After this they some how were able to get onto my chime account without my knowledge, moved all of the money I had in all of my accounts. Checking,Savings and credit they moved all the money to my checking and then sent it to their own Chime account. Under the name of ***************************. I immediately called Chime and explained what was going on and they filed a dispute regarding the $1290 transaction that I was unaware of. They told me it was going to be until the end of November until investigation was final. Not 3 hours after this conversation with Chime they sent me an email stating that no error occurred and that the case was closed. Im beyond shocked that they did absolutely nothing to help me get my money back that I have worked hard for to pay for my house, my car and the food I eat. Now I have nothing and could potentially lose my house and be homeless because of fraud that Chime didnt do anything about.

  Business Response

  Date: 10/06/2023

  Chime is in receipt of the complaint filed through the Better Business Bureau (BBB) by ************************************
   
  On September 28, 2023, ***********;contacted us via phone regarding a Pay Anyone transfer totaling $1,290.00 which ***********;stated was unauthorized. We then opened an investigation into the matter and filed a dispute.
   
  On September 29, 2023, we notified Alexis via email that we completed our investigation and based on the information available, we determined that no error occurred.
   
  We have escalated *************;complaint to the appropriate department for further review. We appreciate their patience while we review their account. 
   
  We thank you for the opportunity to respond to ******************************************;complaint. If ****************************************;continues to have concerns regarding their complaint, please have them contact Chime directly by email at ********************************.

• Initial Complaint

  Date:09/29/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  From September 11, 2023 to September 13, 2023 a total of 111 fraudulent charges were made from my Chime account. Total amount was about $530. I called Chime to inform them of the charges and files disputes. Less then 12 hours later I was told they denied my disputes. Called again to explain. They reopened the investigation. The second Chime rep I spoke to even said she could tell just by looking at the charges that they were fraudulent. She reopened the investigation. Once again, less then 12 hours later Im told I was denied again. I have since filed a complaint with the ***** still awaiting on a response. Chime is refusing to reimburse me the money that was stolen.

  Business Response

  Date: 10/06/2023

  Chime is in receipt of the complaint filed through the Better Business Bureau (BBB) by ****************************
   
  On September 19, 2023, Matthew contacted us via phone regarding one hundred eleven (111) transactions totaling $542.20 which ************;stated were unauthorized. We then opened an investigation into the matter and filed a dispute. 
   
  On the same day, we notified ************;via email that we completed our investigation and based on the information available, we determined that no error occurred for one hundred ten transactions totaling $537.20. The remainder of the claim totaling $5.00 was determined to have been refunded by the merchant. 
   
  On September 20, 2023, Matthew inquired about reopening the case, and a rebuttal claim was opened. On the same day, we notified ************;via email that we reopened the claim based on the additional information provided and determined that no error occurred, and the claim remained denied. 
   
  On September 20, 2023, ******* also requested a copy of the documents we relied on in making our determination which were forwarded to the email on file on September 21, 2023.
   
  On October 2, 2023, we escalated the claim for further review and notified ************;via email that we reopened the claim, and determined that an error did occur. As a result, a credit in the amount of $537.20 was posted to Matthew's account on the same day.
   
  We thank you for the opportunity to respond to ****************************;complaint. If **************************;continues to have concerns regarding their complaint, please have them contact Chime directly by email at ********************************.

• Initial Complaint

  Date:09/29/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a customer with ********************** for years.I am not able to access my money.Chime is giving me a bunch of red tape.for no reason.They didn't give me a good reason.Why I can't access my account.

  Business Response

  Date: 10/06/2023

  Chime is in receipt of the complaint filed through the Better Business Bureau (BBB) by Niamalikia *******.
   
  On September 15, 2023, during a routine monitoring of accounts, we identified some unusual activity regarding the amount and/or origin of certain funds which were deposited to Niamalikia's Chime account. As a result, we placed a hold on the account and requested documentation from Niamalikia's that could verify the source of the funds deposited.
   
  The account remains suspended and is not eligible to be re-enabled or for a refund check until Niamalikia provides valid copies of the required documents. We emailed Niamalikia on September 15, 2023 and on September 16, 2023 requesting the documentation that is still needed to re-enable the account.
   
  The requested documentation can be sent to us by email at ********************************.
   
  We thank you for the opportunity to respond to Niamalikia Robertss complaint. If Niamalikia ************;continues to have concerns regarding their complaint, please have them contact Chime directly by email at ********************************.

  Customer Answer

  Date: 10/06/2023

   
  Complaint: 20673416
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:09/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Chime stole my deposit and they are not giving it to me. I provided my birth certificate and license and they are saying they still have to hold it for 2 pay cycles. That is unheard of ! And then another agent said a few hours ! now I know I dont have my money! I called and they are saying different stuff ! I have had this account for 10 years.

  Business Response

  Date: 10/06/2023

  Chime is in receipt of the complaint filed through the Better Business Bureau (BBB) by ***************************.
   
  On September 28, 2023, Jazzmine contacted us regarding a direct deposit they were expecting in the amount of $1327.07, which Jazzmine stated was not posted to their account.
   
  Our records show that September 29, 2023, the direct deposit Jazzmine referenced was posted to the account.
   
  For future reference, Jazzmine can find details about the arrival of their Direct Deposit in the *********** in their Chime app through these steps:
  Tap the Support icon located at the top left corner of the app.
  Select Wheres my direct deposit? 
  We thank you for the opportunity to respond to Jazzmine Haless complaint. If <***************************;continues to have concerns regarding their complaint, please have them contact Chime directly by email at ********************************.

• Initial Complaint

  Date:09/29/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My cash app account got hacked that had my chime debit card linked to it and I only used cash app to send money to a game I play but other than that I don't use it to send any money to anyone and before I knew that my cash app account was hacked and whoever used my card to transfer money to 2 different cash app accounts on multiple days that I didn't catch till later on because I don't usually check my account much especially cash app until this happened so I disputed it with cash app and my chime bank multiple times and told chime I disputed it with cash app and rebuttaled my case 5 times at least which one time I rebuttaled that day they made their decision that same day like they didn't investigate anything and this keeps happening they don't seem to care about me or my money I was shorted rent because cash app security was compromised and cash app even shut down their app for a bit because they were having connection issues and gave screen shots of this information as well to chime my bank and they still refuse to help me or fight for me saying there was no error and so I lost 580 dollars from chime not being diligent I'm there duties as a bank because I have friends that were also had thier cash app account hacked and their banks got them their money back so why can't chime?

  Business Response

  Date: 10/06/2023

  Chime is in receipt of the complaint filed through the Better Business Bureau (BBB) by ************************************
  
  On September 2, 2023, *********** contacted us via phone regarding fourteen transactions totaling $580.00 which *********** stated were unauthorized. We then opened an investigation into the matter and filed a dispute.
  
  On September 5, 2023, we notified *********** via email that we completed our investigation and based on the information available, we determined that no error occurred.
  
  Between September 5, 2023 and September 30, 2023, *********** made multiple requests to reopen the investigation and rebuttals were initiated. As of our latest decision on October 3, 2023, we notified *********** via email that our decision remains that no error occurred.
  
  Between September 10, 2023 and September 15, 2023, *********** requested a copies of the documents we relied on in making our determination.
  
  Between September 12, 2023 and September 16, 2023, a copies of the documents ****************;requested were forwarded to the email on file.
  
  We thank you for the opportunity to respond to ****************************** complaint. If *********************************** continues to have concerns regarding their complaint, please have them contact Chime directly by email at ********************************.

  Customer Answer

  Date: 10/06/2023

   
  Complaint: 20672668
  
  I am rejecting this response because: as I explained to chime multiple times that my cash app got hacked with my chime debit card linked to it and cash app refused to help me and actually told me to dispute it with my bank and that's what did and the chime investigation team is not doing the proper investigation if they did they would realize that cash app had problems and even said that all over social media so I don't feel like chime is doing what they need to do as a bank or doing its job as best they should be doing as a bank so that's why I'm refusing the response that they already gave me without the bbb getting involved and so that's why I involved the bbb originally because the lack of chime doing its job as a bank or company I even gave them a police report that they didn't care about which should be evidence enough to reverse the charges in my favor
  
  Sincerely,
  
  ***********************************

  Business Response

  Date: 10/11/2023

  Thank you for giving us the opportunity to follow up on ****************************** BBB complaint.
   
  On October 4, 2023, ****************;requested a copy of the documents we relied on in making our determination.
   
  On October 5, 2023, a copy of the documents Christopher requested were forwarded to the email on file.
   
  We understand this is not the resolution ****************;was seeking, but we are confident the investigations of the claim was properly conducted and resolved.
   
  We thank you for the opportunity to respond to ****************************** complaint. If **********************************;continues to have concerns regarding their complaint, please have them contact Chime directly by email at ********************************. 

  Customer Answer

  Date: 10/11/2023

   
  Complaint: 20672668
  
  I am rejecting this response because: I don't believe they did their job or investigation properly if they did this out come would definitely be different and I see they just want to send the same contact info that I already contacted and they were rude blamed it on me and did nothing they also respond to my claim on the same day i rebuttaled it multiple times why so quickly if they did thier job properly and i have a police report that should be valid enough to get this resolved but this is ridiculous and that's why I'm taking the action of the bbb to get involved 
  
  Sincerely,
  
  ***********************************

  Business Response

  Date: 10/17/2023

  Thank you for giving us the opportunity to follow up on ****************************** BBB complaint.
   
  We understand that ****************;would like a different outcome for their dispute claim. However, we are confident that the investigation of the claim was correctly decisioned. We now consider this matter resolved.
   
  We thank you for the opportunity to respond to ****************************** complaint. If **********************************;continues to have concerns regarding their complaint, please have them contact Chime directly by email at ********************************. 

  Customer Answer

  Date: 10/17/2023

   
  Complaint: 20672668
  
  I am rejecting this response because: it looks like they think me loosing 580 dollars from my cash app getting hacked is my fault if I have to I ***************************** if it comes to that
  
  Sincerely,
  
  ***********************************

• Initial Complaint

  Date:09/28/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Chime has locked me out of my own account. Freezing my money for weeks and never helps its basically stealing my direct deposit . I have complied with them and sent tons of info and now there holding over $700.

  Business Response

  Date: 10/06/2023

  Chime is in receipt of the complaint filed through the Better Business Bureau (BBB) by ********************
   
  On August 26, 2023, during a routine monitoring of accounts, we identified some unusual activity regarding the amount and/or origin of certain funds which were deposited to ***********;Chime account. As a result, we placed a hold on the account and requested documentation from **********;that could verify the source of the funds deposited.
   
  On September 3, 2023, **********;submitted some of the requested information for our review.
   
  The account remains suspended and is not eligible to be re-enabled or for a refund check until **********;provides valid copies of the required documents. We emailed **********;on September 18, 2023, requesting the documentation that is still needed to re-enable the account.
   
  The requested documentation can be sent to us by email at ********************************.
   
  We thank you for the opportunity to respond to **************** complaint. If ********************;continues to have concerns regarding their complaint, please have them contact Chime directly by email at ********************************.

  Customer Answer

  Date: 10/06/2023

   
  Complaint: 20672548
  
  I am rejecting this response because:

  On numerous times I sent every single piece of information they requested  and just kept getting the same email back requesting the same information.  There customer service phone line is a joke no has any answers. As to the unusual transaction amounts they want docs supporting the money and I would provide it but they won't unlock my account or even show me the transactions that are in question thereby  conducting their business  with extreme neglect and or criminal practices are being practiced on a regular basis. Every dollar in that account has come from a legit direct deposit. I have never been a non payer to this bank if you can call that and now they are saying that there gunna keep my entire direct deposit for a week's worth of work from a blue collar mobile technician.  This business never even stated to me that there was a possibility that my money would be sized. In short they just will not unlock my account or provide the transaction details that made this account get suspended. I have provided bank of origin statements for all of the money in my accounts linked to Chime 2 forms of government  issued ID  social security  numbers pictures of my mass state driver's lic. That isn't enough? Each time they just respond with the most generic lifeless standard issue bank terminology that provides  no clarification.  As of this email  I will insist that the BBB help me put together a lawsuit or class action law suit for all the other victims of the bank and my funds be returned  and I will never do business with cowards like this company.  I appreciate  in the BBB for actually pursuing this and helping the average hard working americN who is yet 1x again being screwed out of his or her 746$ a week paycheck. To chime you need to release  the amounts in question, the details of which you seek, and ever transaction in question. If i recieve no assist from Chime bank or my funds released in the next 2 weeks I will be looking into legal options to  make enough noise they have to listen to me. This is not a threat  it a dare for Chime to step up and do the right thing here.

  Chime iam available day or night st the phone number on my account that you have . I urge you to do this immediately. I will be storing any and all communications between myself and Chime in case the docs will have be used to move forward to my attorney to see what  the next stage would be if chime leaves me with no options but to take them to a court date

   

  I sincerely wish this didn't have to happen . Although I will not stand for a large bank taking money like joke money to them from me and creating weeks of distress,  fear and sleeplessness.  Thank you , Chime bank 2 weeks from this emails date  and I will go and file a legal complaint about your bank to every enforcement agency that could help to protect others from being scammed thank you for your time.

  
  Sincerely,
  
  *******************

  Business Response

  Date: 10/11/2023

  Thank you for giving us the opportunity to follow up on **************** BBB complaint.
   
  The account remains suspended and is not eligible to be re-enabled or for a refund check until **********;provides valid copies of the required documents. We emailed **********;on September 18, 2023, requesting the documentation that is still needed to re-enable the account.
   
  The requested documentation can be sent to us by email at ********************************.
   
  We thank you for the opportunity to respond to **************** complaint. If ********************;continues to have concerns regarding their complaint, please have them contact Chime directly by email at ********************************. 

  Customer Answer

  Date: 10/12/2023

   
  Complaint: 20672548
  
  I am rejecting this response because:  This response  is a complete joke it doesn't not give any information about what transactions are in question. Shame on the BBB for allowing this company to just rip me off right in front of me. As to Chime  you have been given an the proper documentation about that account and where the money came from  and where it went. I request to see the very transactions in question.  Why can't you just do that and we can clear this all up? You people think iam just some little nobody that you will steal my money and I'll go away well iam guna stop. Either you comply as I have complied or I go to the next step.

   

  
  Sincerely,
  
  *******************

  Business Response

  Date: 10/17/2023

  Thank you for giving us the opportunity to follow up on **************** BBB complaint.
   
  The account remains suspended and is not eligible to be re-enabled or for a refund check until **********;provides valid copies of the required documents. We emailed **********;on September 18, 2023, requesting the documentation that is still needed to re-enable the account.
   
  The requested documentation can be sent to us by email at ********************************.
   
  To date, we have not received all the necessary documentation.
   
  We thank you for the opportunity to respond to **************** complaint. If ********************;continues to have concerns regarding their complaint, please have them contact Chime directly by email at ********************************. 

  Business Response

  Date: 10/17/2023

  Thank you for giving us the opportunity to follow up on **************** BBB complaint.
   
  The account remains suspended and is not eligible to be re-enabled or for a refund check until **********;provides valid copies of the required documents. We emailed **********;on September 18, 2023, requesting the documentation that is still needed to re-enable the account.
   
  The requested documentation can be sent to us by email at ********************************.
   
  To date, we have not received all the necessary documentation.
   
  We thank you for the opportunity to respond to **************** complaint. If ********************;continues to have concerns regarding their complaint, please have them contact Chime directly by email at ********************************. 

  Customer Answer

  Date: 10/17/2023

   
  Complaint: 20672548
  
  I am rejecting this response because:

  Again  this company refuses to declare the exact documents they need or what transactions are in question they use the same vague language in every email they send. Chime I will be in contact will the federal  trade commission this coming week and I will be writing my state rep. *** are deliberately nit telling exactly what you need from me I have given 2 forms of valid ID I have gotten a letter from the back verify the acounts origin and that the account is legitimate.  So really can't give more information your attempting to steal $700+ dollars  from my direct  deposit so I will not be satisfied until someone with their  head on **************** me exactly what it is u need send me the transactions in question or linked accounts you need verified but we both know I already have. I have seen plenty lf review from people on your company's reviews  and multiple people  have similar problems.  *** people are horrible at your job this has been months with little or no answer never calls u. 

  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:09/28/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used my card to pay a merchant but the card was returned declined. Even though the merchant received declines, $362 was deducted from my account. Customer support has refused to assist with this issue.

  Business Response

  Date: 10/06/2023

  Chime is in receipt of the complaint filed through the Better Business Bureau (BBB) by **************************
  
  On September 27, 2023, ****** contacted us via phone regarding multiple transactions that were declined.
  
  On the same day, the member was informed that the transactions were declined because there were not enough funds available in their Chime Checking Account. 
  
  We were unable to locate any transactions totaling $362.00 on ************** account. If ****** has any questions about specific transactions on their account, we advise that they contact us via email at ******************************** with the amounts for the charges. 
  
  We thank you for the opportunity to respond to ******************** complaint. If ************************* continues to have concerns regarding their complaint, please have them contact Chime directly by email at ********************************.

• Initial Complaint

  Date:09/28/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had money sent to me they took 35 of it somebody spent money on my account they denied my disputes tried to talk to somebody about it and they put me around in a big circle they have straight stolen $150 from me it's been nothing but a hassle and one big circle I'm to my breaking point and would like my money back that's all I ask

  Business Response

  Date: 10/06/2023

  Chime is in receipt of the complaint filed through the Better Business Bureau (BBB) by **********************
  
  Claim ID: ********
  On July 20, 2023, **** contacted us via phone regarding a transaction totaling $16.29 which **** stated was unauthorized. We then opened an investigation into the matter and filed a dispute.
  
  On July 22, 2023, we notified *********;via email that we completed our investigation and based on the information available, we determined an error occurred. As a result, a credit in the amount of $16.29 was posted to Codys account on the same date.
  
  Claim ID: ********
  On July 27, 2023, **** contacted us via Chime app regarding two transactions totaling $77.22 which **** stated were unauthorized. We then opened an investigation into the matter and filed a dispute.
  
  On July 28, 2023, we notified **** via email that we completed our investigation and based on the information available, we determined that no error occurred. Additionally, **** requested a copy of the documents we relied on in making our determination.
  
  On August 11, 2023, a copy of the documents **** requested were forwarded to the email on file.
  
  Between July 28, 2023 and August 11, 2023, **** made multiple requests to reopen the investigation and rebuttals were initiated. As of our latest decision on August 12, 2023, we notified **** via email that our decision remains that no error occurred.
  
  Claim ID: ********
  On September 19, 2023, **** contacted us via phone regarding a transaction totaling $43.14 which **** stated was unauthorized. We then opened an investigation into the matter and filed a dispute.
  
  On September 19, 2023, we notified **** via email that we completed our investigation and based on the information available, we determined that no error occurred.
  
  On the same date, **** inquired about reopening the case, and a rebuttal claim was opened.
  
  On September 20, 2023, we notified **** via email that we reopened the claim based on the additional information provided and determined that no error occurred, and the claim remained denied.
  
  On September 28, 2023, **** requested a copy of the documents we relied on in making our determination. On September 30, 2023, a copy of the documents *********;requested were forwarded to the email on file.
  
  Claim ID: ********
  On September 29, 2023, **** contacted us via phone regarding a transaction totaling $11.00 which **** stated was unauthorized. We then opened an investigation into the matter and filed a dispute.
  
  On September 30, 2023, we notified *********;via email that we completed our investigation and based on the information available, we determined an error occurred. As a result, a credit in the amount of $11.00 was posted to ***** account on the same date.
  
  We thank you for the opportunity to respond to **************** complaint. If ********************* continues to have concerns regarding their complaint, please have them contact Chime directly by email at ********************************.

  Customer Answer

  Date: 10/09/2023

   
  Complaint: 20672093
  
  I am rejecting this response because:

  They were unauthorized and they never gave me any reason as to why they said that they were so now I'm not satisfied with the response
  
  Sincerely,
  
  *********************

  Business Response

  Date: 10/13/2023

  Thank you for giving us the opportunity to follow up on **************** BBB complaint.
   
  We understand this is not the resolution *********;was seeking, but we are confident the investigations of the claims were properly conducted and resolved. If *********;still does not agree with the outcome of the claims, they may submit a rebuttal to ********************************.
   
  Please note, in order to reopen the claims, Cody must include additional information that was not previously provided to us during our initial investigation. The timeframe for the rebuttal process is 45 days and *********;will be notified via email once a final outcome has been determined.
   
  We thank you for the opportunity to respond to **************** complaint. If ********************;continues to have concerns regarding their complaint, please have them contact Chime directly by email at ********************************. 

• Initial Complaint

  Date:09/28/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 31st I was expecting my SSI check to be wired to my chime account. It didn't come on the 31st but it did come on August 1st, 2023 as i was in my account (checking) i noticed that my money had disappeared before i could get to it. I done some checking and come to find out this person has gone into my account and paid himself throw pay anyone to pay himself with my money throw cash app. I contacted chime and told them what has happen and they said they would investigate it for me they came back in a out three to four days telling me (no fault of theirs) so I filed another complaint a rebuttle with chime and I sent them 39 pages of evidence to prove my case and that I had nothing to do with losing my money. 8 filed a police report in my home town of ****,******** and sent them a copy of it also. They still came back to me and said (no fault of theirs. If I can't trust them with my money and **************** that they have our back in their institution (or bank) then who can 8 trust with .y money not chime for sure. I hold them accountable for losing my money and not reimbursing me for my loss I trusted them with my money and they let someone go into my accounts and stay for over 32 minutes to do whatever they wanted to do. I did not get a email 9e phone call or even a text to tell me that someone had taken my money. It's strange they will text me telling me someone has try to use my debit card but nothing about someone being in my accounts. This is the most up sured think I've ever been throw in my life. Ive got evidence to prove everything I'm saying is true. The name of the person which I don't think it was him ************** is a professional soccer ball player from ***** that's the name they used too get my money. It all started from ***** with a I phone pro *** 12 phone that's as far as I got too. Thank you and plz help me get my money back it's all I get from the *** every month I'm on disability also. Thanks again. This person isn't on my checking account.

  Business Response

  Date: 10/05/2023

  Chime is in receipt of the complaint filed through the Better Business Bureau (BBB) by ************************
  
  On August 1, 2023, ****** contacted us via phone regarding two Pay Anyone transfers totaling $1,572.00 which ****** stated were unauthorized. We then opened an investigation into the matter and filed a dispute.
  
  On the same date, ****** cancelled the dispute. ****** contacted us via phone the same day to reopen the case, and a rebuttal claim was opened.
  
  On August 10, 2023, we notified ****** via email that we reopened the claim based on the additional information provided and determined that no error occurred, and the claim remained denied. 
  
  Between August 10, 2023 and September 12, 2023, ****** made multiple requests to reopen the investigation and rebuttals were initiated. As of our latest decision on September 13, 2023, we notified ****** via email that our decision remains that no error occurred.
  
  On August 24, 2023, ****** requested a copy of the documents we relied on in making our determination. On August 29, 2023, a copy of the documents ***********;requested were forwarded to the email on file.
  
  We thank you for the opportunity to respond to ******************* complaint. If *********************** continues to have concerns regarding their complaint, please have them contact Chime directly by email at ********************************.

  Customer Answer

  Date: 10/06/2023

  On July 31st 2023 I noticed that my chime account didn't have my money in it I was excepting my ssa check and it didn't come. On August 2023 I went back into my account and noticed that someone had been into my account and took every ***** i had to no fault of mine. Chime never sent me an email text or even a phone call letting me know what was happening in my account they just let it happen.  If it has been my debit card they would have text me but it wasn't it was my checking account and my savings account also. The day in question when they said I cancelled I hit a wrong button and I immediately called chime to let them know what happened. I sent chime over 39 pages of evidence that I gathered up from my accounts and sent them to chime plus a police report also was sent to them in accordance of all paper evidence. It seems that the evidence that I sent them plus the police report that they don't want to take fault of their own. If all accounts our monitored then why did this happen in the first place because their not at all. I would like my money back that was stolen out of my account at no fault of my own. I lay the blame on chime for not doing what they said they would do for the consumer (have our backs) chime has let me down in all areas to keep my money safe and they didn't I hold chime accountable for all monies gone in my accounts. Also if I am to get a refund I don't want it put back into my chime account because i cant get back into my account now. It's ********************* duty as an acting bank to refund what monies has been taken out of my accounts.  It's strange to me now that I had an account with ******************** and now I can't login whatsoever and I call them my phone number has been changed and my email has been changed also at no fault of mine. Thanks ***********************

  Business Response

  Date: 10/11/2023

  Thank you for giving us the opportunity to follow up on ******************* BBB complaint.
   
  We understand this is not the resolution ***********;was seeking, but we are confident the investigations of the claim were properly conducted and resolved. 
   
  We thank you for the opportunity to respond to ******************* complaint. If ***********************;continues to have concerns regarding their complaint, please have them contact Chime directly by email at ********************************. 

  Customer Answer

  Date: 10/13/2023

   
  Complaint: 20669925
  
  I am rejecting this response because:chime hasn't proved nothing that they wasn't at fault by letting someone in my checking account and that I proved my case that they are very much at fault because chime let this person or persons into my account without my knowledge. I still and always will hold them accountable for letting this happen in the first place. They said on the advertisement that they have the consumers back and they don't do it's false advertising in its self. Also on the advertisement they call themselves a bank it a banking institution it's not a bank of so then they are insured by FDIC. If I still need to show more proof to them I can and I will because I've got it all. How can chime say it's no fault of theirs when 8 e proved my case it's not my fault at all. When they say they have the consumers back then how did this happen and who is at fault in this case. I still believe that I am owed my refund of **** that was taken out of my account at no fault of my owed but of chimes fault for not monitoring my account on that day in question. Chime hasnt proved nothing in this case that it wasn't their fault at all it all points to them now. So I would like my refund because all fault of chime.
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 10/18/2023

  Thank you for giving us the opportunity to follow up on ******************* BBB complaint.
   
  We appreciate the circumstances surrounding *************;dispute but we are confident the investigation of the claim was properly conducted and resolved. As such, we are unable to provide Harold a refund. 
   
  We thank you for the opportunity to respond to ******************* complaint. If ***********************;continues to have concerns regarding their complaint, please have them contact Chime directly by email at ********************************. 

  Customer Answer

  Date: 10/18/2023

   
  Complaint: 20669925
  
  I am rejecting this response because:it's not satisfactory because chime is at fault I proved that chime let someone into my accounts and now chime doesn't want to own up that they made a mistake by letting someone hack my accounts and steal my money. I just want chime to know this now I've done some digging on chime and I found out that chime has over 8000  compaints against them for not holding up their in of their bargain with the consumers now anyways. I have also uncovered that this isn't the first time that chime doesn't want to pay anyone. It seems that over **** people have filed class action lawsuits and civil suits against chime also.  Chime isn't a very creditable company when chime closes out your accounts or even fraudung your accounts and also  chime has a pattern of this type behavior going on all the time.  And if I might add chime has over **** cases pending lawsuits against them now. I guess the best thing to do is to *** them like said before. One more it's false advertising tobwhem you say chime has our backs that's a real lie. I'll get chime on that too. 

  This is my last response to chime throw the BBBs because  chime doesn't want to pay cause no fault of theirs that's a lie in its self also. Have a great day see you in court chime.

  
  Sincerely,
  
  ***********************