Complaints

This profile includes complaints for Nerdwallet, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Nerdwallet, Inc.

  55 Hawthorne St Fl 11 San Francisco, CA 94105-3906

  
• 

  Nerdwallet, Inc.

  4150 N Drinkwater Blvd Ste 200 Scottsdale, AZ 85251-3643

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/10/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used Nerd Wallet to research some insurance options, and they required my email address. Ever since then I am receding a multiple emails and the unsubscribe button is not working, when I press on it it brings me to a new page that has a circle on it like its loading. I just want to have my right to opt out of receiving marketing, news etc emails!

  

  Business Response

  Date: 01/12/2024

  Thank you for reaching out.  After reviewing the complaint, we took steps to deactivate the consumer's account and unsubscribed her from all emails.  Please note that it may take a couple of days for the unsubscribe to take effect. 

  Please let us know if you have any other questions or concerns.

  Thanks,

  Will

• Initial Complaint

  Date:01/03/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 21093064
  
  I am rejecting this response because:  I have not received an email regarding the deactivation of this account; however, I have received an email on 01/04/24 at 10:38PM stating that I have been matched with a loan.  This does not appear to be deactivated.  
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 01/05/2024

  Good afternoon,

  Thank you for forwarding ** this complaint.  We reviewed our records and it looks like this consumer's name and email address was used to create a NerdWallet account on January 2, ****, at 4:38:04 PM PST. Given the consumer's complaint, we have deactivated this account.  The consumer's name and email address was also used on www.theratechopper.com on January 3, ****.

  Earlier today, we reached out to the consumer via email and explained that we have deactivated the account.  We also provided the consumer with resources for responding to ID theft.
  
  If you have any other questions or concerns, please do not hesitate to reach out. 

  Thanks,

  Will

  

  Business Response

  Date: 01/16/2024

  Thank you for forwarding the consumer's response.  We deactivated the consumer's account on January 5, ****, at 11:25:40 AM PST.  Our User Operations emailed the consumer advising her of such deactivation that same day at 12:23 PM PST.  As such, the email the consumer referenced on January 4th, was sent before her account was deactivated.  If there are any other questions, please let us know.

  Thanks,

  Will

• Initial Complaint

  Date:10/24/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

  

  Business Response

  Date: 10/24/2023

  After reviewing the customer's request, we reviewed our records and determined that the referenced email and related account were deactivated on September 15, 2023.  We additionally determined the customer had what appeared to be two other email addresses associated with NerdWallet.  We have deactivated those as well.  As such, the customer's request should be satisfied.

  Please let us know if the customer has any other questions or concerns.

• Initial Complaint

  Date:07/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made an inquiry via nerdwallet researching possible RV financing options. I filled out the nerwallet form and submitted. I immediately received a notice within the nerdwallet website that a potential provider needed a bit more info and I naively submitted that. Subsequently, I received an email from a company named pfmverify to say that I had subscribed to something at $39.95 per month.This has the appearance of a bait-and-switch operation. No obvious notice was given that there would be some kind of subscription. This is scurrilous business and I want this cancelled immediately. Please terminate whatever it is that your company concocted with pfmerify and confirm with me that it has been cancelled.This is waste of my time and I do not appreciate it.NBC

  

  Business Response

  Date: 07/28/2023

  Thank you for forwarding ** this complaint.  As an initial matter, NerdWallet does not work directly with PFMVerify.  As a result, NerdWallet did not provide ********************** information directly to PFMVerify. Rather, it appears that ****************** filled out a form on NerdWallet's website and was then connected with LeadsZoom, a partner of NerdWallet.  Upon accessing LeadsZoom's site, ****************** may have then provided more information and then been connected to PFMVerify.  PFMVerify then appears to have charged the consumer.

  Because PFMVerify is not a partner of NerdWallet, we cannot speak as to how ****************** subscribed to PFMVerify.  Given this, we recommend ****************** contact LeadsZoom or PFMVerify.

  If you need any further information, please let us know.

• Initial Complaint

  Date:06/29/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 20257269
  
  I am rejecting this response because:
  
  ******************************************** loan contact account off of ********************* right now without investigation heart ***************** Car loans contact and without Depute heart ***************** car loan contact account off of ********************* right nows keeps heart ***************** car loan contact account off For Good never put it on nerd wallet hub app so that what ********************* is compliant about pay ********************* 50millllionsDollars right now for pain surfacer for put heart ***************** car loan contact account on nerd wallet hub app with some one that doesn't have no driver license in her name any times and any we're and any places in ******* ****** and and any we're in ****** states and any we're in Sedgwick county ****** ****** so pay her up right now

  

  Business Response

  Date: 06/30/2023

  Thank you for forwarding this complaint.  After reviewing it, the actual complaint does not seem to relate to any service or actions by NerdWallet.  Rather, it appears that the consumer has a registered account with ********************** that allows her to view her credit report.  After reviewing her credit report, which was made available to the consumer via the NerdWallet app, the consumer takes issues with a creditor that appears on the credit report.  NerdWallet, however, has no ability to make any changes to the consumer's credit report.  In short, this complaint does not seem properly directed to NerdWallet.  If you have any questions or need anything further, please let us know. 

   

  Customer Answer

  Date: 07/07/2023

  If you don't take heart land credit union vehicle account off of ********************* three credit bureaus report without investigation and without Deputies and without investigation heart land credit union vehicle account is FTC identity cases again heart land way back in September 2020 that why you need to take heart land credit union vehicle account off of both of you Three credits bureaus report or I'm going keep making better business complaint to All of the three credit bureaus report agents because it's ia never going to stop tell both of get heart land credit union vehicle car loan account off of ******************************* and off of ********************* three credit never going stop tell ********************* and ******************************* get both ways that gets heart land credit union vehicle account off because it's identity cases again heart land credit union vehicle account off of ******************************* and off of ********************* three credit bureaus report agents right now without investigation and without Deputies and without Doing any things else and Three credits bureaus report agents need to take heart land credit union vehicle account off of off of ********************* and off of ******************************* and keeping the heart land credit union vehicle account off of ******************************* and off of ********************* or send the white houses president ***************** after you get president ***************** to put three credit bureaus report agents out of business of good and get president ***************** make thr three credit bureaus off pay ********************* and ******************************* 50. Millions Dollars for each of uses right now and without investigation and without investigation Deputies heart land credit union vehicle account off of ******************************* and off of ********************* and make three credit bureaus report agents need to go to heart Land off of ******************************* and off of ********************* and off of ******************************* right now without investigation Equifax without Deputies heart any off three credit bureaus Just take heart land credit union vehicle account off of off of both or I'm sending the white houses president ***************** after put you Three credits bureaus report agents out of business for good I'm not playing games with you Three credits bureaus report agents I'm surely going to do it you better take heart land credit union vehicle account off of ******************************* and off of ********************* right now without investigation and without Deputies heart anything any just take heart land credit union vehicle account off both of

  Uses You need to quit playing games with both of them just take heart land credit union vehicle account off of ******************************* and off of ********************* right now Pay ********************* And Pay ******************************* right now or your going be in bigger trouble you ever had in your lifes so you need to take heart land credit union vehicle account off of ******************************* And off of ********************* right now without investigation and off of ****** without Deputies heart anything else 

   

   

   

   

   

  

  Business Response

  Date: 07/07/2023

  The consumer should contact ***************** or file a complaint against it.  Again, NerdWallet was just the entity that allowed the consumer to view her credit report that contained the entry from *****************.

• Initial Complaint

  Date:04/06/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was looking for a SBA loan, went through the preliminary application process. As soon as I submitted it, I got 12 phone calls within 3o mins of submitting app from 3rd companies looking to offer me a line of credit. Since than I get daily calls upwards of 8 or more a day from funding and capital companies looking to offer a "line of credit" or other types of financing products (none of which are SBA loans that I was initially looking for). It has gotten to the point that I feel the need to change my phone number due to Nerd Wallet. They doxxed me basically.

  

  Business Response

  Date: 04/12/2023

  Dear ******* St. *****

  Thank you for bringing this matter to our attention. Per your request, we have removed your phone number from our marketing list and updated do not call lists used by our third-party vendors. Please allow up to seven (7) days for your request to be processed. During that time, you may receive additional communications from NerdWallet and our third-party vendors. We have also deactivated the NerdWallet account associated with your phone number. You should not receive any further phone communications from us.

  Please note that NerdWallet has no control over or affiliation with third-party advertisers accessed through search engines or non-NerdWallet websites. Customers who click on or submit their information to a third-party advertiser may receive communications from additional lenders beyond NerdWallet's knowledge or control.

  Please let us know if we can help with anything else.

• Initial Complaint

  Date:10/28/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They will not stop emailing me multiple times a day even when I requested opt out!! Then I get another email from another email address from them. STOP!!

  

  Business Response

  Date: 10/31/2022

  Dear *******************************,

   

  Thank you for bringing this matter to our attention.
  
  Per your request, we have removed your email address from our email marketing list and
  updating do not send lists used by third-party vendors. Please allow up to seven (7) days for
  your request to be processed. During that time, you may receive additional email
  communications from NerdWallet and our third-party vendors. We apologize for any
  inconvenience.
  
  Please let us know if we can help with anything else.
  
  

• Initial Complaint

  Date:10/26/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 10/27/2022

  Dear *****************************,

   

  Thank you for bringing this matter to our attention.
  
  Per your request, we have removed your email address from our email marketing list and
  updating do not send lists used by third-party vendors. Please allow up to seven (7) days for
  your request to be processed. During that time, you may receive additional email
  communications from NerdWallet and our third-party vendors. We apologize for any
  inconvenience.
  
  Please let us know if we can help with anything else.
  
  

• Initial Complaint

  Date:10/24/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I keep getting emails from nerdwallet and I never signed up. When I click on unsubscribe it just brings me to another website of their offers etc. it is impossible to unsubscribe. I do not wish to keep getting emails from them and want to be unsubscribed immediately!

  

  Business Response

  Date: 10/26/2022

  Dear ***************************,

   

  Thank you for bringing this matter to our attention.
  
  Per your request, we have removed your email address from our email marketing list and
  updating do not send lists used by third-party vendors. Please allow up to seven (7) days for
  your request to be processed. During that time, you may receive additional email
  communications from NerdWallet and our third-party vendors. We apologize for any
  inconvenience.
  
  Please let us know if we can help with anything else.
  
  

• Initial Complaint

  Date:10/17/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I need you to remove my email address from your system. You are driving me bonkers. I woke up and had twelve emails in one day from you. You are sending them every hour, please. Please stop contacting me.

  

  Business Response

  Date: 10/19/2022

  Dear *********************************,

   

  Thank you for bringing this matter to our attention.
  
  Per your request, we have removed your email address from our email marketing list and
  updating do not send lists used by third-party vendors. Please allow up to seven (7) days for
  your request to be processed. During that time, you may receive additional email
  communications from NerdWallet and our third-party vendors. We apologize for any
  inconvenience.
  
  Please let us know if we can help with anything else.