Complaints
This profile includes complaints for Nerdwallet, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 76 total complaints in the last 3 years.
- 32 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/02/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint: 23408082
I am rejecting this response because:
Sincerely,
****** *******The company is listed under Nerdwallet and took my money after the transaction expired for doing nothing.
Business Response
Date: 06/04/2025
Thank you for forwarding us this customer complaint. This complaint, however, appears to be misdirected. It appears to be directed to ***** and its advertised services. NerdWallet does not transmit customer funds as the consumer is complaining about. As such, we consider this complaint resolved as it relates to NerdWallet.Business Response
Date: 06/05/2025
NerdWallet continues to believe this complaint is misdirected. NerdWallet has no record of this consumer and it does not engage in money transfer services. Moreover, everything in the initial BBB complaint is in reference to Zelle, including the screenshot. As such, this complaint should be directed to *****, not NerdWallet.
Initial Complaint
Date:05/12/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* ******Business Response
Date: 05/15/2025
Thank you for forwarding us this customer complaint. In response, ********************** deactivated the customer's account and unsubscribed her from all NerdWallet email communications. Additionally, the NerdWallet team sent the customer the following email:
Hi *******,
I wanted to let you know that we have deactivated the NerdWallet account associated with your email address: ************************************.
If you'd like to learn more about why you received emails and had an account with **********************, please have a look at this informative *********** article: I Didn't Sign Up for NerdWallet.
Again, that account has been closed and you should no longer receive any email communication from us.
Please let me know if I can help with anything else.
Best,
****We trust that this resolves the customer's concerns.
Initial Complaint
Date:05/07/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Since signing up to possibly get a personal loan, I receive dozens of calls and emails a day. Even after registration on the national do not call list, the calls still come.Business Response
Date: 05/13/2025
Thank you for forwarding us this customer complaint. Upon receipt of this complaint, on May 8, 2025, we closed the customer's account and emailed him of such. As such, the consumer should not receive any other communications from NerdWallet.Initial Complaint
Date:05/07/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* ****Business Response
Date: 05/13/2025
Thank you for forwarding us this customer complaint. Mr. **** created his NerdWallet account on January 18, 2020. In response to this complaint, we deactivated his account on May 8, 2025, and also unsubscribed him from all communications. As such, Mr. **** should not receive any other communications from NerdWallet.
Initial Complaint
Date:04/27/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Account was opened I want my account deleted and closed and when I click on the options in the settings under the account it doesn't close it . It only return your to the main page and I want it closed.Business Response
Date: 05/02/2025
Thank you for forwarding us this customer complaint. The customer successfully closed this account on April 27, 2025. The next day, our User Operations team emailed the customer to confirm the account closure. Please let us know if there are any other questions or concerns.Initial Complaint
Date:04/18/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** *****Business Response
Date: 04/21/2025
Thank you for forwarding us this customer complaint. In response to the complaint, we sent Mr. ***** the following email:
Hi ******,
I've gone ahead and deactivated the NerdWallet account associated with your email address: *************************.
If you'd like to learn more about why you received emails and had an account with **********************, please have a look at this informative *********** article: I Didn't Sign Up for NerdWallet.
Again, that account has been closed and you should no longer receive any email communication from us.
Please let me know if I can help with anything else.
Best,
****Given this email and related actions NerdWallet took, we trust that Mr. ******* concerns have been addressed.
Initial Complaint
Date:04/15/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
REFUND of Secured CARD Closed by company - i have been asking for it to be refunded since DECEMBER 2024 They closed ALL accounts for everyone m y deposit was $2kBusiness Response
Date: 04/21/2025
Thank you for forwarding us this customer complaint. Mr. ******* reached out to ********** in early March. At that time, he was advised that the NerdUp program was ending and that his funds would be returned in due course. In addition, NerdWallet and its partner sent out four notices to all ****** users advising them of the program closure and urging them to remove all funds before the programs end on February 17th.
While Mr. ******* did not remove his funds, NerdWallet and its partner are processing a check refund this week. As such, Mr. ******* should receive his funds very shortly.
Please let us know if there are any other questions or concerns.
Initial Complaint
Date:04/09/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint: 23184324
I am rejecting this response because: That is 0utright lies. A. NOBODY emailed me ANYTHING since the first contact. I received NO replies or emails from Nerdwallet to my at least 6 emails through their website and directly. B. There was no "abusive" contact from me, nor any justification for closing my account, other than that appears to be a regular occurrence with them judging by other complaints. They sent, and I received NO instructions from them on how to delete my data, another lie. And Nothing is in spam folders.
Sincerely,
***** **********Customer Answer
Date: 04/21/2025
Complaint: 23184324
I am rejecting this response because: ********** is as full of baloney as they are poor at customer service. No such email was sent, and no response was ever received to numerous emails, both direct and through their website. Furthermore, no information as to this "Privacy Support Form" They clearly have the ability to send it now, and still haven't. They are liars, hence all the complaints.
Sincerely,
***** **********Business Response
Date: 04/17/2025
Thank you for forwarding us this customer complaint. We have reviewed our records, and our customer service has been in contact with this customer previously. More specifically, on April 10th our customer service team emailed Mr. ********** and notified him that his account had been dectivated and his linked accounts had been unlinked due to his abusive communications with NerdWallet employees.
In this email, NerdWallet also instructed Mr. ********** on how to request the deletion of all his personal information.
Please let us know if there are any other questions or concerns.
Business Response
Date: 04/21/2025
NerdWallet is uncertain why there may be a disconnect. NerdWallet sent Mr. ********** the following email on April 10th advising of the account deactiviation:
From: NerdWallet *********** <**************************************************************************>
Date: 4/10/2025, 10:41:17 AM
Hi *****,
Due to abusive communications with our support staff, your account has been deactivated and any linked accounts have been unlinked from the platform. This means that NerdWallet will no longer have access to your account information.
For deleting your personal information, you can fill out the Privacy Support Form. You'll receive a response within 10 days.
Best,
****Initial Complaint
Date:04/08/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
********* Siodlowska-*******Business Response
Date: 04/15/2025
Thank you for forwarding us this customer complaint. We reviewed our records and confirmed that this customer visited our site on April 8th. In doing so, she agreed to all of our disclosures, which includes the following statement: By clicking See My Matches" I agree to creating a NerdWallet account. An account is not required and you may opt out of creating an account at any time. The user was also presented with an option to proceed without creating an account.
Nonetheless, given the complaint, we have deactivated the user's account.
Please let us know if there are any other questions or concerns.
Initial Complaint
Date:03/11/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** ******Business Response
Date: 03/24/2025
Thank you for forwarding us this customer complaint. We have reviewed the customer's account and all funds have been withdrawn from their account and all scheduled/future withdrawals were cancelled. Additionally, the customer's accounts have been closed.
Additionally, the *** TraceID for the $135.08 withdrawal is 021000017851777. Our partner is also working on determining the *** TraceID for the other final withdrawal for $65.01. This is a manual process so it may take some time to determine.
Customer Answer
Date: 03/25/2025
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** ******
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.