Important information
- Customer Complaint:
BBB’s business profile for Just Answer was created in June 2006, and a review of Just Answer complaints was completed in September 2025. Complaints state concerns regarding unauthorized charges and unclear membership subscription practices.
Please note that Just Answer is a monthly membership-based service. BBB encourages users to review the following prior to using JustAnswer
Terms of Service (Section 9: Fees, Refund and Cancellation Policy)
Top FAQs
Membership
Payments/Billing
Complaints
This profile includes complaints for JustAnswer's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 8,482 total complaints in the last 3 years.
- 2,393 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/12/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
When i went to ask the question, i was just told i would be charged $5. I would have never paid $51. Urgent care is only $20, i could have went there. I tried to talk to two customer service agents. Both did not help me or connect me with a supervisor when asked. I am wanting a refund of the membership fee because i was not made aware of this fee and i only asked one question.
Business Response
Date: 09/13/2022
Hello *******,
We hear you and will be happy to resolve this concern.
We have refunded the charge. The funds should be made available to your bank the next business day however the bank may take 3-5 business days to release the funds back to your account depending on their policy.
Please let us know if we can assist you further.
Regards,
*******
JustAnswer Customer Care
************************************************************** or *********************Initial Complaint
Date:09/12/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I used their website for a dermatologist. Right away I was asked for five dollars for no reason. I sat and waited and then got disconnected. I went on my banking account I noticed they charged me five dollars And then charge me like another $42 or something like that. Basically I went back and looked at the report and it said that the dermatologist couldnt answer the question and that was what I got, so nobody told me I just had to look it up. So I got charged for five dollars and a bill for a dermatologist whos sadly it is in practice because he doesnt know a simple question but even I know the answer to but I just wanted to confirm. I asked to speak to the claims department and there was two sliding scales. Depending on your level of urgency and how fast you want to be seen they were charging from 12 to like $32 . This business is basically almost like a scam because if you dont have professionals who can answer questions and be billed for whatever the h*** they want that to me is being scammed.Business Response
Date: 09/13/2022
Hello *******,
We apologize that you had this experience with JustAnswer. We will pass your feedback along to our Expert Quality team for review.
We have canceled the membership charges. You will not receive an actual refund or credit back to your account since a charge was not processed, but the authorization shown on your card statement should drop off, usually within 3-5 business days, and it'll be as if the transaction never occurred.
If you have further questions, please reach out to us using the contact information below. Have a great day!
Regards,
*******
JustAnswer Customer Care
************************************************************** or *********************Initial Complaint
Date:09/12/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
09/12/2022 Thought I contacted *********** customer support for virus in laptop. Somebow I was directed to JustAnswer for Tech support. Was told I could get help for a fully refunded $1. I unfortunately gave them my debit info. Had the option to pay $39 dollars for additional support and to let the "tech" access mycompture a d I could watch while he fixed the problem. I did not agree to the membership and hung up. Looked at my bank stayement and they charged $46.00 to my debit card.Business Response
Date: 09/12/2022
Hello *****,
I'm sorry for any confusion with our service. In reviewing your account, I see that you accepted our monthly membership offer when you posted your Computer question on our site. Please know that we do not enroll customers into the membership unless they accept our offer. The link below shows an example of the membership offer and fee structure displayed during the posting process:
https://www.screencast.com/t/57zCVADE
We have cancelled your payment & your membership. If there is anything else I may help you with, please let me know.
Best regards,
******, JustAnswer Customer Care
************************************************************* ********************Initial Complaint
Date:09/12/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I found JustAnswer on ****** trying to find help for my dog it said there would be a 1 dollar sign up fee which is fine but, it did not at all mention that it would automatically charge me 30 dollars for a membership. Im very upset that they designed it that way. Im literally already over drafted give me my money back!Business Response
Date: 09/12/2022
Hello ******
I'm sorry for any confusion with our service. In reviewing your account, I see that you accepted our monthly membership offer when you posted your Dog Veterinary question on our site. Please know that we do not enroll customers into the membership unless they accept our offer. The link below shows an example of the membership offer and fee structure displayed during the posting process:
https://www.screencast.com/t/57zCVADE
We have cancelled your payment & your membership. If there is anything else I may help you with, please let me know.
Best regards,
******, JustAnswer Customer Care
************************************************************* ********************
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