Complaints

This profile includes complaints for JustAnswer's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

JustAnswer has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  JustAnswer

  San Francisco, CA 94129-1707

  
• 

  Just Answer

  440 N. Barranca Ave #7508 Covina, CA 91723

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 7th I was trying to get in touch with customer service on the Fetch app and was led to Just Answer. I was led to believe I could ask a question for $1.00 and they could help. Little did I know that they then immediately charged me another $*****. I was not going to do anything about the ***** till my daughter told me to make a complaint. I called company and was told they could not refund me because I accepted terms. (Apparently)Then I was told it will be ***** a month! No idea it was a membership.Thank god I did call. I would have never known. Very sneaky company.!!! Shame on you!

  

  Business Response

  Date: 06/13/2023

  Hello *******, 
  
  We're very sorry for any confusion.  JustAnswer is not the official customer service platform for Fetch. 
  
  You likely clicked on an advertisement for JustAnswer which brought you to our site.  You would have seen JustAnswer branding when you posted your question. JustAnswer is a third-party question and answer site that provides verified Experts for many different kinds of categories, such as Legal, ************************* Appliances, Automotive, etc.
  
  It looks like you accepted an offer to try our membership program when you posted your questions on the site. The membership bills automatically to avoid disruptions in service. You would've seen a message similar to this when you signed up: *************************************
  
  As a courtesy, we have processed a cancelation of your charges. I assure you that moving forward you will not see any recurring membership charges.
  
  If I can be of further assistance, please let me know.
  
  Best regards,
  
  ******, JA ************* *********************************** ********************

• Initial Complaint

  Date:06/13/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was looking for help with a plumbing problem. I clicked on just answers. I saw no mention of a paid for service. I asked a question and it lead to another site for the answer. I dropped the inquiry at this point. I don't know how they accessed my paypal account, never agreed to give access to it. I was charged 34 dollars. When I disputed it I was charged another 20 dollars to discontinue it's serviice

  

  Business Response

  Date: 06/13/2023

  Hello *******,

  Thank you for giving us the opportunity to assist with your concern today.
  

  I have refunded the membership fee. This canceled your membership, so you won't see any recurring charges.

  I'm not seeing any $20 charge on your account. If that charge did go through, please reach out to us privately so we can find that charge. Please let us know if we can help with anything else today.

  Best,

  *****, JustAnswer Customer Care
  ************************************************************ or
  *******************

• Initial Complaint

  Date:06/13/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I asked a simple question about being able to file a deed transfer for my dead father's house. It was answered, I thought it was clear that the cost was 5$ but I was also charged 46$ on top of that. After r adding many negative reviews all saying similar things, all with different amounts, all saying that ******** were enrolled **** Fraudulent monthly membership. I want any recurring membership CANCELLED! and the 45$ charge refunded

  

  Business Response

  Date: 06/13/2023

  Hello Jaguar,

  I want to rectify this concern for you.
  

  The membership fee has been refunded. I have also turned off your membership. Please reach out if you need additional assistance.
  
  

  Best,

  *****, JustAnswer Customer Care
  ************************************************************ or
  *******************
  

  Customer Answer

  Date: 06/13/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Jaguar Wiraqocha

• Initial Complaint

  Date:06/13/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used an app called just answer and they said I could sign up for 5$. I signed up and looked at my account and they charged me 46$ and 5$. They hid the 46$ charge and I immediately canceled the subscription when I found out. They also said it was fully refundable but will not refund me.

  

  Business Response

  Date: 06/13/2023

  Hello ******,

  I'd like to sort this out for you right away. I have refunded the membership charge and verified that your membership has been turned off. Please let us know if we can assist you further.
  

  Best,

  *****, JustAnswer Customer Care
  ************************************************************ or
  *******************

  Customer Answer

  Date: 06/13/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******************

• Initial Complaint

  Date:06/12/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  06 12 23 told their service was a one time fee of 1$ to be refunded and the fee actually cost me 1$ plus 46$ never used the service so would like to be refunded the 47$ thank you for your consideration in this matter *******************

  

  Business Response

  Date: 06/13/2023

  Hello *****,
  
  I definitely want to rectify this concern for you.
  
  I've refunded your payment. The funds are made available to your bank the next business day, however, the bank may take 3-5 business days to release the funds back to your account depending on their policy. 
  
  Please let ** know if we can assist you further.
  
  Regards,
  *******
  JustAnswer Customer Care
  ************************************************************** or *********************

• Initial Complaint

  Date:06/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on June 12 2023, I went on the Just Ask site to research on a topic that was worrying me. I just needed to know if I could change attorneys while a case was still active. Just Ask said their fee is $5 which is refundable. When I entered my card details, i was immediately charged $65. There was no mention of that in the earlier correspondence; or anywhere on their site that mentioned such a hefty charge. I cannot reach their customer care. I am so frustrated on top of the bad day I was already having. There is absolutely no mention of the 60 dollars anywhere.

  

  Business Response

  Date: 06/13/2023

  Hello Mercy,
  
  Thank you for reaching out to us. 
  
  In checking your account, I see that **************** already refunded your $65 payment on 6/13/2023. The funds are made available to PayPal the next business day, however, PayPal may take 3-5 business days to release the funds back to your account depending on their policy. 
  
  Please let ** know if we can assist you further.
  
  Regards,
  *******
  JustAnswer Customer Care
  ************************************************************** or *********************

• Initial Complaint

  Date:06/12/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  JustAnswer has been charging me $28 per month on my credit card since June 2021. I signed up for a one-time fee for one question and they made it a recurring payment without my knowledge or my permission. Shame on me for not catching this sooner, but so far they bilked me for $616.

  

  Business Response

  Date: 06/13/2023

  Hello ****,
  
  We hear you and will be happy to resolve this concern. 
  
  We've refunded the remaining membership payments we're able to. The funds are made available to your bank the next business day, however, the bank may take 3-5 business days to release the funds back to your account depending on their policy. 
  
  Please let ** know if we can assist you further.
  
  Regards,
  *******
  JustAnswer Customer Care
  ************************************************************** or *********************

• Initial Complaint

  Date:06/12/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In early April, I had reached out to JustAnswer for a veterinarians help with my dogs health condition. I had payed the initial fee to get help but was then automatically charged the next 2 months for a membership I did not authorize to be signed up for. The system had automatically signed me up for their membership that I was not aware I signed up for. I had not been able to see these charges as my dog has passed shortly after using JustAnswers services. There was no email indication that I will be charged and that they automatically assumed I wanted a membership with the one time fee. For someone who has been grieving a loss, its not ethically right for this business to charge their users without a monthly notice before the charge has occurred and without the customers approval. I am aware that I too was not the only user that was affected and that this has occurred to many people. I would like to just get a refund outside the initial fees as I have not used their services after my initial contact.

  

  Business Response

  Date: 06/12/2023

  Hello ******,

  I'm happy to help with your concern. The membership fee has been refunded. I have also turned off your membership. Please reach out if you need additional assistance.
  

  Best,

  ****** ********** ******** ****
  ********************** **
  ************ ******

  Customer Answer

  Date: 06/13/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  Sincerely,
  
  
  
  ****** ******

• Initial Complaint

  Date:06/12/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Asked if they could help, was told pay $1 refundable, I paid the $1 and then billed me for $35. I immediately objected and told them to cancel, did not continue with my question or receive an answer. Representative would not answer me after I said to stop it. A real scam!.

  

  Business Response

  Date: 06/12/2023

  Hello ******,

  Let me see what I can do to make this right for you. I have refunded the membership charge and verified that your membership has been turned off. Please let us know if we can assist you further.
  

  Best,

  *****, JustAnswer Customer Care
  ************************************************************ or
  *******************
  

   

  Customer Answer

  Date: 06/14/2023

   
  Complaint: 20175310
  
  I am rejecting this response because: they didn't refund the $1 "refundable" charge, the only one I agreed to pay. They did not send proof that I was  ever informed of any other charges, or a copy of the chat which led to the whole thing in the first place. It really bothers me to see all the other people on this site who had similar experiences, and yet they continue to be abusive, and many people don't even know how to file complaints, so I imagine many many more people have been totally ripped off.
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 06/14/2023

  Hello,
  
  We're very sorry for any inconvenience or confusion.
  
  After checking your account, I can see that you signed up for the membership when you posted a Fish Pond maintenance question on the site. You will automatically be charged for your first month to avoid any disruption in service. You would've seen a message similar to this when you signed up: *************************************
  
  Per our terms of service that you agreed to when you enrolled in the membership, the membership payment is not eligible for a refund as stated in section 9, subheading 'Fees, Refund, and Cancellation Policy' as follows;
  
  *****************************************************************
  
  Although your payment is not eligible for a refund under our terms of service, as a courtesy to you we have refunded the membership payments. 
  
  Let me know if you need further assistance.
  
  Best regards,
  
  ******, JA Customer Care 
  ************************************************************* ********************

  Customer Answer

  Date: 06/15/2023

   
  Complaint: 20175310
  
  I am rejecting this response because: the company will not provide copy of the complete communication on the chat, where I repeatedly asked about cost and how it worked. And was only told about  a $1 refundable charge if gave credit card. This place is ripping people off. Look at all the similar complaints here and elsewhere. 
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:06/11/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was under the impression that I would just be charged $5 to talk to someone, and instead I was hit with an additional membership fee of $46. I talked to customer support, and not only was no resolution was found, but the text line they had set up cut off the second I mentioned that next to the $5 advertisement was a message saying refundable. I noticed other people were having the same problem when I checked this site, so it at least comforts me to know Im not the only one being scammed by this corrupt site.

  

  Business Response

  Date: 06/12/2023

  Hello *******,
  
  We appreciate you taking the time to share your experience.
  
  We've cancelled your payment. Your payment is showing as 'reversed' on our end. This means that we were able to cancel the transaction before the funds left your account. When this happens the charge will just disappear from your account because it was never finalized.
  
  Please let us know if we can assist you further.
  
  Regards,
  *******
  JustAnswer Customer Care
  ************************************************************** or *********************

  Customer Answer

  Date: 06/12/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************