Important information
- Customer Complaint:
BBB’s business profile for Just Answer was created in June 2006, and a review of Just Answer complaints was completed in September 2025. Complaints state concerns regarding unauthorized charges and unclear membership subscription practices.
Please note that Just Answer is a monthly membership-based service. BBB encourages users to review the following prior to using JustAnswer
Terms of Service (Section 9: Fees, Refund and Cancellation Policy)
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Complaints
This profile includes complaints for JustAnswer's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 8,497 total complaints in the last 3 years.
- 2,381 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/26/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
What the heck is this 60 dollar charge membership fee? It only advertised a 5 dollar sign up fee to ask a question. Can people not sign up without having to have a membership because i sure did not see a distinction made. Just Ask seems so shady now. Like i empethise with buisnesses trying to make money but not in a be confusing trying to trick people way, seems like the type of thing to that prevents you from getting more customers. Ide rather have a refund than to have my bank dispute or even block my card that so many other things in my life are connected too. TBH i might have even been willing to buy a 60 dollar membership if the website was clearly up front about it, but this seems so low class. Obviously praying on peoples desperation and hoping they wont notice until its too late. Geez.
Business Response
Date: 06/27/2023
Hello ****,
We understand your concern and would like to resolve this to your satisfaction. I have refunded the $60 charge for you. Your payment is showing as 'reversed' on our end. This means that we were able to cancel the transaction before the funds left your account. When this happens the charge will just disappear from your account because it was never finalized.I hope that I have addressed all of your concerns. Please let me know if you need further assistance.
Best regards,
*** at JustAnswer *************
********************************************************** or call **********************
Initial Complaint
Date:06/26/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was charged for a membership that I signed up for that was canceled because of non payment , And now I'm being charged for the membership fee that was canceled that. I would have already canceled if my account did not say it was canceled for non paymentBusiness Response
Date: 06/27/2023
Hello *****,
I apologize for any inconvenience. I see that one of our customer service agents refunded the $30 payment on 6/26/2023. Your payment is showing as 'reversed' on our end. This means that we were able to cancel the transaction before the funds left your account. When this happens the charge will just disappear from your account because it was never finalized.
I hope that I have addressed all of your concerns. Please let me know if you need further assistance.
Best regards,
*** at JustAnswer *************
********************************************************** or call **********************
Initial Complaint
Date:06/26/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I signed up for legal response ********************* issue on May 26, 2023 for one time use. charged ***** immediately. Charged another ***** on June 26, 2023. Called toll free number for refund and was told fee was nonrefundable because I signed up for membership. I complained vigorously to the *** but was told they will not refund fee but would cancel account.I want my ***** returned to my account NOWBusiness Response
Date: 06/26/2023
Hello ******,
I want to rectify this concern for you. I have refunded the membership fee. This canceled your membership, so you won't see any recurring charges. Please let us know if we can help with anything else today.
Best,
*****, JustAnswer Customer Care
************************************************************ or
*******************Initial Complaint
Date:06/26/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The date of the transaction for 06/26/2023. The website initiated with a chat and offered to answer my question for 5 dollars and When I put in my card details they posted my question from the chat automatically and charged me 60 dollars which was not mentioned anywhere. When I called them about the same they said that it was mentioned in the terms of service that posting a question costs 60 dollars. It is clear deception and even if posting a question costs 60 dollars they cannot automatically post my question without asking firstBusiness Response
Date: 06/26/2023
Hello ******,
I'm happy to help with your concern. I have refunded the membership charge and verified that your membership has been turned off. Please let us know if we can assist you further.
Best,
*****, JustAnswer Customer Care
************************************************************ or
*******************Customer Answer
Date: 06/27/2023
I have received the refund. I really appreciate your help. I hope you have a really nice day and thanks again!
Best regards,*************************
Initial Complaint
Date:06/26/2023
AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Business Response
Date: 06/26/2023
Hello ******,
I want to rectify this concern for you. The membership fee has been refunded. I have also turned off your membership. Please reach out if you need additional assistance.
Best,
*****, JustAnswer Customer Care
************************************************************ or
*******************
Initial Complaint
Date:06/26/2023
ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Business Response
Date: 06/26/2023
Hello *****,
I want to rectify this concern for you.
I have refunded the charges. This canceled your membership, so you won't see any recurring charges. Please let us know if we can help with anything else today.
Best,
*****, JustAnswer Customer Care
************************************************************ or
*******************
Customer Answer
Date: 06/27/2023
I have reviewed the response made by the business in reference to
Sincerely,
***********************
Initial Complaint
Date:06/26/2023
AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Business Response
Date: 06/26/2023
Hello ****,
Thank you for giving us the opportunity to assist with your concern today. I have refunded the membership charge and verified that your membership has been turned off. Please let us know if we can assist you further.
Best,
*****, JustAnswer Customer Care
************************************************************ or
*******************
Initial Complaint
Date:06/25/2023
ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Business Response
Date: 06/26/2023
Hello ****,
I'm happy to help with your concern. I have refunded the membership fee. This canceled your membership, so you won't see any recurring charges. Please let us know if we can help with anything else today.
Best,
*****, JustAnswer Customer Care
************************************************************ or
*******************
Customer Answer
Date: 06/27/2023
I have reviewed the response made by the business in reference to
Sincerely,
*********************
Initial Complaint
Date:06/25/2023
AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Business Response
Date: 06/26/2023
Hello ******,
Thank you for using JustAnswer!
When I open one of your question links in a private browser, I see this: ****************************************
You are still seeing your questions because they're stored in the cache on your computer. I will also submitt the links to ****** for removal from their cache.
Best,
*****, JustAnswer Customer Care
************************************************************ or
*******************
Initial Complaint
Date:06/25/2023
ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Business Response
Date: 06/26/2023
Hello *******,
I apologize that you had this experience with JustAnswer.
Our records show that all charges to your account have been refunded within the last 24 hours. Please reach out if we can assist you further.
Best,
*****, JustAnswer Customer Care
************************************************************ or
*******************
Customer Answer
Date: 06/26/2023
Complaint: 20235169
I am rejecting this response because: Issue was resolved
Sincerely,
****************
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