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Business Profile

Ecommerce

JustAnswer
BBB accredited business seal
BBB Accredited BusinessB+Rated by BBB

Important information

  • Customer Complaint:

    BBB’s business profile for Just Answer was created in June 2006, and a review of Just Answer complaints was completed in September 2024.  Complaints on file state concerns with membership subscription.

    Please note that Just Answer is a monthly membership-based service. BBB encourages users to review the following prior to using JustAnswer
    Terms of Service (Section 9: Fees, Refund and Cancellation Policy)
    Top FAQs
    Membership
    Payments/Billing


Complaints

This profile includes complaints for JustAnswer's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

JustAnswer has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Customer Complaints Summary

    • 8,406 total complaints in the last 3 years.
    • 2,395 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/18/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Just Answer slams people with charges after stating that they will charge you $5.00 for answers for a month. They charged me $28.00 immediately upon my signing up in spite of their email saying they would not charge for 30 days. I cancelled my membership the same day that I signed up. Their representative told me that they could not refund the $28.00 fee to me. At that time, I demanded to speak with a supervisor. Once they called me back, I told the supervisor my request for a refund. She read me the company line that they could do nothing. At that point I told the supervisor that I would report them to the BBB as many others had. She then decided she could refund my $28.00. I would not use this company again as I consider it a con operation.

      Business Response

      Date: 07/19/2023

      Hello Mark,

      I apologize for any inconvenience.  I checked your account and found that it shows you previously used our service in March of 2022, where you posted your legal question using the $5 trial offer.  When you came back recently to ask a new question, the site recognized you, and you would have been shown a Welcome Back page.  JustAnswer is mainly a subscription service, so return customers are charged the monthly membership fee upfront, since they have already had a trial offer. Your $28 membership payment allowed you to post three questions with a total value of $60.

      I see that your $28 payment has already been refunded for you.  You should see the funds on your end in 3-5 business days.

      I hope that I have addressed all of your concerns. Please let me know what I can do for you to earn a 5 star rating.

      Best regards,

      *** at JustAnswer *************

      ********************************************************** or call **********************

    • Initial Complaint

      Date:07/18/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company is a scam. S**** these people. I NEVER agreed to paying a monthly subscription. I was only aware I was paying for 1 question. JUST 1. I did this all through text messages. I never agreed to a monthly plan or I would have canceled it. This company should really be shut down. I called for a resolution and was told by some foreign women who I couldn't understand that it was non refundable and that **** agreed to this. No I never did.It was thankfully only $138 since I caught it soon enough but others never notice until years go by sometimes. I'll never get a refund. Im doing this so others know this is a scam not a real business.

      Business Response

      Date: 07/18/2023

      Hello *****,

      We sincerely apologize for any inconvenience caused. It appears that you agreed to a trial of our monthly membership program when you posted your question on our platform. The membership is set up to automatically bill to ensure uninterrupted service. During the sign-up process, you would have encountered a message similar to this: *************************************

      Your membership fee has been refunded, and I have confirmed that your membership has been deactivated. If you require further assistance, please don't hesitate to contact me.

      Best,

      *****, JustAnswer Customer Care
      ************************************************************ or
      *******************

    • Initial Complaint

      Date:07/18/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have never visited Justanswer website and never authorised taking any service from them. Yet somehow they charged my Debit Card a 1 GBP fee on June 9th, then 35 GBP on June 15 and another charge of 35 GBP on July 17. On asking their customer service why I am being charged for a service I never asked for or ever new about, I was asked to supply all my email accounts and bank card details and PayPal info. I was not ready to share this given they have already fraudulently charged me.

      Business Response

      Date: 07/18/2023

      Hello ****,

      I'm sorry but I haven't been able to find your account. I will have one of my teammates reach out to you from the site so we can find your account and make this right for you.

      Best,

      *****, JustAnswer Customer Care
      ************************************************************ or
      *******************

    • Initial Complaint

      Date:07/18/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Recently my car broke down and since I am a single mother working 2 jobs just to support me and my 3 children when I saw the ad for Just Answer offering a $1 promotion to speak to a professional without having to call off of work or spend money getting my car towed from shop to shop and spending money I sadly cant afford to spend on diagnostics, I figured this would be the perfect opportunity to get help and for a fraction of the cost. They say theyre transparent with this monthly charge but I was completely unaware and they refuse to give me a refund. So not only was I tricked out of money I actually dont have, I also was basically told by their specialist to take my car to a dealership to find out whats wrong with it. Its sad when multi-million dollar companies are tricking hard working people out of their money.

      Business Response

      Date: 07/18/2023

      Hello ******,

      I apologize that you had this experience with JustAnswer. Your membership fee has been refunded, and I have confirmed that your membership has been deactivated. If you require further assistance, please don't hesitate to contact me.

      Best,

      *****, JustAnswer Customer Care
      ************************************************************ or
      *******************

    • Initial Complaint

      Date:07/18/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Paid to ask a question, which did get answered, but I have been getting continued charges every single month costing me over $200. I tried to cancel, but I don't even have access to an account of any sort to cancel the payments.

      Business Response

      Date: 07/18/2023

      Hello ****,

      I'm sorry but I haven't been able to find your account. I will have one of my teammates reach out to you from the site so we can find your account and make this right for you.

      Best,

      *****, JustAnswer Customer Care
      ************************************************************ or
      *******************

    • Initial Complaint

      Date:07/18/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      6/30/23. I came across "Just Answer" via ****** during a search for my lawn mower issue. I was told the charge would be $5.00 as an enticement for a first-time user. There was no mention of additional charges, nor did I authorize them. I was connected to someone who helped me with the issue. I even tipped him $10.00 for the help in a spirit of fairness. There was no mention of a $40.00 monthly membership fee. I cancelled my membership the SAME DAY after seeing the unauthorized membership charge. I am hereby demanding a refund of the $40.00 charged to my credit card. I did not and would not subscribe to a monthly fee.

      Business Response

      Date: 07/18/2023

      Hello *******,

      We don't intend for you to feel this way when using JustAnswer. I have refunded the membership fee. This canceled your membership, so you won't see any recurring charges. Please let us know if we can help with anything else today.

      Best,

      *****, JustAnswer Customer Care
      ************************************************************ or
      *******************

    • Initial Complaint

      Date:07/18/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Just answer charged me 46 dollars on top of the 5$ I paid to get one answer from this. I want payments to stop now. I didnt authorize this.

      Business Response

      Date: 07/18/2023

      Hello *****,

      Let me see what I can do to make this right for you.

      Your membership fee has been refunded, and I have confirmed that your membership has been deactivated. If you require further assistance, please don't hesitate to contact me.

      Best,

      *****, JustAnswer Customer Care
      ************************************************************ or
      *******************

    • Initial Complaint

      Date:07/17/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 17, 2023, I responded to an internet ad for justanswers.com. I went to the website and saw that I could ask an attorney a question and get a reply via text for $5. The website looked legit and I went ahead and provided my bank card information. The attorney I texted did not spell things correctly and I was concerned this could be a fraudulent site. As I was texting the attorney, I received a call from my bank's fraud department asking about unusual activity on my bank card. I asked what they were concerned about and they said I had just been charged $5 AND I had also just been charged $60, and they asked if I had authorized these charges. I said NO, I only authorized the $5 charge. I immediately tried to resolve it via text with the person claiming to be an attorney. She said she had not been the one to charge me. I then attempted to get resolution from the justanswers.com customer service department. The online chat feature was automated. I called justanswers.com on the phone and was told that I had consented to a membership when I gave my bank info. I had NOT. So I cancelled my bank card and my "membership." I will have to get a new card and I am disputing the $60 charge. I would like a refund of the $60. I agreed to pay the $5 so I do not want that refunded.

      Business Response

      Date: 07/18/2023

      Hello ****,

      I'm happy to help with your concern. I have refunded the membership charge and verified that your membership has been turned off. Please let us know if we can assist you further.

      Best,

      *****, JustAnswer Customer Care
      ************************************************************ or
      *******************

    • Initial Complaint

      Date:07/17/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      17th July 2023 Unauthorized 46$ for membership I was only told a 5$ refundable charge. I don't want a membership and need my refund.

      Business Response

      Date: 07/18/2023

      Hello *****,

      I want to rectify this concern for you. I have refunded the membership fee. This canceled your membership, so you won't see any recurring charges. Please let us know if we can help with anything else today.

      Best,

      *****, JustAnswer Customer Care
      ************************************************************ or
      *******************

    • Initial Complaint

      Date:07/17/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up to ask a question and it clearly said that it would be just $5. They did not mention the $60 membership fees, only mentioned $5. I was NOT trying to be a member. I wanted to simply ask a question. And little did I know, I was already a member and a total of $60 charged to my credit card. What is wrong with the businesses? How are these people going to think about being honest, transparent and earn customer's trust.

      Business Response

      Date: 07/18/2023

      Hello ******,

      I'd like to sort this out for you right away.

      I have refunded the membership fee. This canceled your membership, so you won't see any recurring charges. Please let us know if we can help with anything else today.

      Best,

      *****, JustAnswer Customer Care
      ************************************************************ or
      *******************

    JustAnswer is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

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