Complaints

This profile includes complaints for JustAnswer's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

JustAnswer has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  JustAnswer

  San Francisco, CA 94129-1707

  
• 

  Just Answer

  440 N. Barranca Ave #7508 Covina, CA 91723

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/10/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had seen an advertisement online for a trial membership for $1 with Just Answer. However I was charged $1 and immediately $28. I didn't set out to sign up for a $28 membership. And they have been impossible to clear this up with. The whole reason for going to them in the first place is because it's Christmas time and I was seeking the worth of an antique I have so that I could have money for Christmas. And now I have even less money thanks to their false advertisement.

  

  Business Response

  Date: 12/11/2023

  Hello ********,
  
  We appreciate you taking the time to share your experience.
  
  In checking your account, I see that we already cancelled your $28 payment on 12/10/2023. Your payment is showing as 'reversed' on our end. This means that we were able to cancel the transaction before the funds left your account. When this happens the charge will just disappear from your account because it was never finalized.
  
  Please let us know if we can assist you further.
  
  Regards,
  *******
  JustAnswer Customer Care
  ************************************************************** or *********************

  Customer Answer

  Date: 12/11/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:12/10/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12/10/2023 I paid $40.00 for membership fees to ask a veterinarian a question. No one ever responded to my question. I tried contacting the company and reps again but was unable to. The website just wasn't working on the contact us portion of the website. I would like my money back since there was a failure to deliver the product for the fees I was charged.My account was under my email address *************************

  

  Business Response

  Date: 12/11/2023

  Hello *******,
  
  We're determined to address your concerns. 
  
  We've cancelled your payment. Your payment is showing as 'reversed' on our end. This means that we were able to cancel the transaction before the funds left your account. When this happens the charge will just disappear from your account because it was never finalized.
  
  Please let us know if we can assist you further.
  
  Regards,
  *******
  JustAnswer Customer Care
  ************************************************************** or *********************

  Customer Answer

  Date: 12/11/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  They finally reached back out to me so I'm wondering if I'm able to cancel the complaint.  I thought I got scammed since there was no response. I don't need a refund since they answered my question finally.  Thank you. 

  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:12/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In April 2023, I was charged $81 by JUST ANSWER. I have no idea what this company is nor am I aware of any service I received. I filed a complaint with the credit card company and asked that the bill not be paid. I have received no explanation from the credit company other than being given a new account number for "fraud", which they cannot explain to me. Since May 2023, I have been billed $41 each month for something I do not/have not received. I am 75 and my husband is blind and 85. We do not have money to spend on a service we do not receive nor did we agree to pay this fee. I want my membership cancelled and a full refund. This business does not follow ethical practices when dealing with unsuspecting clients.

  

  Business Response

  Date: 12/10/2023

  Hello ****,

  Our apologies for the inconvenience experienced. It seems you chose our monthly membership program when you submitted your question on our platform. The membership is designed to bill automatically, ensuring uninterrupted service. During the registration process, you would have seen a message resembling this: *************************************

  I have refunded the membership fee. This canceled your membership, so you won't see any recurring charges. Please let us know if we can help with anything else today.
  

  Best,

  *****, JustAnswer Customer Care
  ************************************************************ or
  *******************

  Customer Answer

  Date: 12/11/2023

   
  Complaint: 20986841
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********************

  The company has offered to refund $123 and cancel my membership.  my claim was for $368.  If they admit to erroneously charging me for 3 months, they should also refund the orginal $81 charge (in April 2023) and other 4 months at $41.

  

  Business Response

  Date: 12/11/2023

  Hello ****,

  Thank you for your reply.

  While your payment is not eligible for a refund according to our terms of service, we have refunded the membership payments made within the last 90 days as a courtesy to you. The funds will be made available to your bank on the next business day. However, please note that it may take your bank 3-5 business days to release the funds back to your account, depending on their policy.

  Best,

  *****, JustAnswer Customer Care
  ************************************************************ or
  *******************
  

• Initial Complaint

  Date:12/10/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  10 Dec 2023 I was on a you tube search. and reading away and up pops Just Answer and after some more videos i see this give us the 2 dollars to transfer to technician.after a short wait they come back and say i have been charged ***** dollars. i immediatly got back to ***** on chat and disputed any charge that i had not agreed to. and also said this is terrible and looks like fraud and cancel all charges and that i hadn't agreed to open an account.Cancel acct and i will be reporting this scam to my cc company . Now checking on the record of scams and fraud and unhappy people that have been cheated by just answer... very disapointed email me ********************* ---note i have already reported to my CC co. disputes. Ph ************

  

  Business Response

  Date: 12/10/2023

  Hello *******,

  I apologize for any inconvenience caused. Our records show that you've used our service previously. When you returned recently you saw a Welcome Back message and pricing details when you asked a new question. This did not include the 'join fee' because you paid it the first time you joined the site.
  
  Our monthly membership offers unlimited questions in 100+ categories for 30 days. You can cancel the renewal at any time. If you prefer, you can opt for a pay-per-question instead of the membership.
  
  We have turned off your membership so no recurring charges will appear moving forward. Please reach out if you need further assistance.
  

  Best,

  *****, JustAnswer Customer Care
  ************************************************************ or
  *******************
  

• Initial Complaint

  Date:12/10/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/31/22 I was desperate for veterinary help for a pet bird, and couldnt ********* from anyone local. I searched for help online and posed a question to a vet, and did not get any help other than to be told that my bird needed to go to a vet. I paid for this interaction and put it behind me. However, I had no idea that I was signed up for a monthly subscription service to Just Answer. I had to ****** Just Answer to even find out what it was. Ive had $31 withdrawn from my account per month since then, which adds up to a lot of money. Because the deductions were coming from Apple Pay, it was not as noticeable to me. I think its extremely predatory that this company can subscribe someone without them knowing. I would like a refund of my money, since I was not aware of the subscription, and any agreement on my part was unbeknownst to me. This is a bad business practice.

  

  Business Response

  Date: 12/10/2023

  Hello *******,

  We regret any inconvenience this may have caused. It seems that you opted for our monthly membership program when you submitted your question on our platform. The membership is structured to bill automatically, guaranteeing continuous service. As you signed up, you would have come across a message similar to the following: *************************************

  I have refunded the membership charge and verified that your membership has been turned off. Please let us know if we can assist you further.
  

  Best,

  *****, JustAnswer Customer Care
  ************************************************************ or
  *******************

  Customer Answer

  Date: 12/11/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:12/10/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I asked a question on the website. The prompt came across asking for $1 to answer the question. I put my information into the site and was charged $46. I called immediately and asked why I was being charged that amount instead of the $1 asked. I was told that its $46 for the membership. The agent I spoke to kept cutting me off. I asked to speak to a supervisor and was told that they were helping other customers. I advised that I would hold so that I could speak to someone. I was told that there was no way to hold and since we were going in circles he was disconnecting the call and he hung up on me. I called back and was told that a supervisor would call in 20 to 30 minutes but still have not received a call. I feel as if I was scammed out of my money. I didnt mind paying the $1 asked for the question to be answered but I didnt ask for a recurring membership at $46 a month. They are taking peoples money and then charging a different price than what was originally asked.

  

  Business Response

  Date: 12/10/2023

  Hello ******,

  We sincerely apologize for any inconvenience caused. It appears that you agreed to our monthly membership program when you posted your question on our platform. The membership is set up to automatically bill to ensure uninterrupted service. During the sign-up process, you would have encountered a message similar to this: *************************************

  Your membership fee has been refunded, and I have confirmed that your membership has been deactivated. If you require further assistance, please don't hesitate to contact me.
  

  Best,

  *****, JustAnswer Customer Care
  ************************************************************ or
  *******************
  

   

  Customer Answer

  Date: 12/11/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:12/10/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $5 for one answer they signed me up for membership the next day without my consent.fraud evil company scammers.I spoke with an attorney for less than 6 min concerning homes and was scammed from what the attorney stated was the billing department.all should be held accountable thus is stealing ppls money theft theft robbery without a gun but using a phone and stealing from ******* credit cards bank accounts

  

  Business Response

  Date: 12/10/2023

  Hello,

  I apologize for your experience.

  I'm not finding your account with the information that you've provided here. Would you please reach out through my contact information so we can find your account and make this right for you?

  Best,

  *****, JustAnswer Customer Care
  ************************************************************ or
  *******************

• Initial Complaint

  Date:12/10/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  December 8, I was trying to have a legal consultation about something. I found the website, and that was exactly what they advertised to be. After already giving out information, I was prompted to pay a "refundable" $5 fee. I was charged $5, and then $46. I talked to several people about it and was told there was nothing they could do. And, the "lawyer" I talked to clearly was not actually qualified for any legal advice. This is a complete scam. No real legal advice, and steals your money!

  

  Business Response

  Date: 12/10/2023

  Hello **** **,

  We sincerely apologize for any inconvenience caused. It appears that you agreed to our monthly membership program when you posted your question on our platform. The membership is set up to automatically bill to ensure uninterrupted service. During the sign-up process, you would have encountered a message similar to this: *************************************

  I have refunded the membership fee. This canceled your membership, so you won't see any recurring charges. Please let us know if we can help with anything else today.
  

  Best,

  *****, JustAnswer Customer Care
  ************************************************************ or
  *******************
  

  Customer Answer

  Date: 12/11/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ***********************

• Initial Complaint

  Date:12/09/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or around November 7, 2023, I accessed Justanswer.com for help with a tax question. I agreed to a one-time $5.00 fee. I have noticed on my debit card that I am now being charged $55/month. Two transactions have posted:November 10, 2023: $55.00 December 9, 2023: $55.00 Both charges are unauthorized nor anything I knowingly nor willfully agreed to.I expect a refund for the $110.00 immediately. I will also contact the State of Washington ************************* to issue a complaint.

  

  Business Response

  Date: 12/10/2023

  Hello ****,

  We extend our sincere apologies for any inconvenience caused. It appears that you selected our monthly membership program upon posting your question on our platform. The membership is configured to bill automatically, guaranteeing seamless service. As part of the sign-up procedure, you would have encountered a message similar to the one below: *************************************

  Your membership fees have been refunded, and I have confirmed that your membership has been deactivated. If you require further assistance, please don't hesitate to contact me.

  Best,

  *****, JustAnswer Customer Care
  ************************************************************ or
  *******************

• Initial Complaint

  Date:12/09/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up to ask one question about apartments for $5. The membership price was not $46, yet I was charged that rate in addition to the $5. This company is a scam. I signed up for a trial run because I only had one question but was charged the $46 (plus the initial $5) the same day I signed up. How is this possible?! I would NOT have paid $51 to answer a question when they advertised the fee was $5. Once they get your credit card information, the scamming begins. I did not agree to pay $46. I called and got the runaround after multiple tries to get someone on the phone. This company should be ashamed.

  

  Business Response

  Date: 12/10/2023

  Hello ****

  Our apologies for the inconvenience experienced. It seems you chose our monthly membership program when you submitted your question on our platform. The membership is designed to bill automatically, ensuring uninterrupted service. During the registration process, you would have seen a message resembling this: *************************************

  Our records show that you have requested a charge back through your bank for the membership fee. Please note that refunds are now out of our hands for that charge. Also, I understand that it can take up to 45 business days for a bank to process these requests.

  Please reach out if you need additional assistance.

  Best,

  *****, JustAnswer Customer Care
  ************************************************************ or
  *******************