Complaints

This profile includes complaints for JustAnswer's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

JustAnswer has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  JustAnswer

  San Francisco, CA 94129-1707

  
• 

  Just Answer

  440 N. Barranca Ave #7508 Covina, CA 91723

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dec 12, I googled same a lawyer a question. I was talking to someone when I got bumped out to Just Answer page asking for a one time 5$ fee. I paid it. There was nothing visible about a monthly subscription of $46. I was charged $5 plus $46 as recurring payment. I immediately called and said it was a mistake. I was unaware, and only asked one short question. They said it was non refundable. Its a scam!

  

  Business Response

  Date: 12/13/2023

  Hello ****,
  
  Your happiness is our priority, so we apologize that we fell short.
  
  We've cancelled your $46 payment. Your payment is showing as 'reversed' on our end. This means that we were able to cancel the transaction before the funds left your account. When this happens the charge will just disappear from your account because it was never finalized.
  
  Please let us know if we can assist you further.
  
  Regards,
  *******
  JustAnswer Customer Care
  ************************************************************** or *********************

• Initial Complaint

  Date:12/12/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was miss lead with pricing I was told there was a 5 dollar fee for the question I was asking only for me to be charged 5 dollars plus 46 dollars for a membership when I call he expressed that the joining fee was only 1 dollar and membership is 46 dollars. He had no idea about the 5 dollars and kept repeating the same thing would not refund my money only the 5 dollar fee which i agreed on but not the 46 dollar fee

  

  Business Response

  Date: 12/13/2023

  Hello ******,
  
  I'm happy to help with your concern.
  
  I've cancelled your payment. Your payment is showing as 'reversed' on our end. This means that we were able to cancel the transaction before the funds left your account. When this happens the charge will just disappear from your account because it was never finalized.
  
  Please let us know if we can assist you further.
  
  Regards,
  *******
  JustAnswer Customer Care
  ************************************************************** or *********************

• Initial Complaint

  Date:12/12/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They offer an answer for $5 and then promptly charge you $5 plus a $60 monthly membership fee you never agree to.

  

  Business Response

  Date: 12/13/2023

  Hello ******,
  
  I'm happy to help with your concern.
  
  I've cancelled your payment. Your payment is showing as 'reversed' on our end. This means that we were able to cancel the transaction before the funds left your account. When this happens the charge will just disappear from your account because it was never finalized.
  
  Please let us know if we can assist you further.
  
  Regards,
  *******
  JustAnswer Customer Care
  ************************************************************** or *********************

  Customer Answer

  Date: 12/13/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:12/12/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/11 ****, I contacted Just Answers about a problem with my refrigerator. I knew it required immediate attention or the heating system would ruin it. I had a great experience with the technician who was assigned to me. I was quoted $5 to bring on the technician and then $24 to speak with him over the phone. All good! Then (like others complaining on BBB), I was somehow charged an additional $30 for a membership. Maybe I overlooked it, but it certainly wasnt obvious I was signing up for some membership to answer a single question I had already spent $29 on. Upon emailing them requesting a refund, I received multiple EXACT responses with out answering my request to speak to a manager about it. The site is clearly misleading, as others have stated. I would warn anyone against using this service because theres a good chance theyll find a way to hit you with one of these memberships that no one wants! I ended up being charged $59 for something I didnt need or ask for. The company is clearly aware of this, based on the number of similar complaints here. STAY AWAY!

  

  Business Response

  Date: 12/13/2023

  Hello *****,
  
  Thank you for reaching out to us and we apologize for any inconvenience. 
  
  We've cancelled your membership payment. Your payment is showing as 'reversed' on our end. This means that we were able to cancel the transaction before the funds left your account. When this happens the charge will just disappear from your account because it was never finalized.
  
  Please let us know if we can assist you further.
  
  Regards,
  *******
  JustAnswer Customer Care
  ************************************************************** or *********************

  Customer Answer

  Date: 12/13/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:12/12/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a one-time question for JustAnswer.com, but the site asked that I pay for a month. Apparently the "membership" renewed without asking me, and I wasn't paying attention and six months later I realize that I have been paying $60 per moth for upwards of 6 months for a service that I wasn't using and didn't want. I do not approve of this kind of business practice. What would it take to send you an email asking if you want to renew and giving you the chance to decide? Or at least an email notifying you that you are being automatically renewed. I find it a very shady way to do business.

  

  Business Response

  Date: 12/12/2023

  Hello *****,

  I apologize for any inconvenience caused. Our records show that you've used our service previously. When you returned recently you saw a Welcome Back message and pricing details when you asked a new question. This did not include the 'join fee' because you paid it the first time you joined the site.
  
  Our monthly membership offers unlimited questions in 100+ categories for 30 days. You can cancel the renewal at any time. If you prefer, you can opt for a pay-per-question instead of the membership.
  
  I will have my team address your concerns through the site. We have turned off your membership so no recurring charges will appear moving forward. Please reach out if you need further assistance.

  Best,

  *****, JustAnswer Customer Care
  ************************************************************ or
  *******************
  

• Initial Complaint

  Date:12/12/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This website offers to answer a question using a lawyer they tell you to get the answer to your question is just $5 send you to a site to enter payment information and then back to the page to wait for an answer. Then you get an email saying not only have you been charged the $5 but also a $46 membership fee which will recur each month. NEVER did I see anything about $46 nor a actual membership prior to entering my credit card number. This charge is simply made without my knowledge. I would have never agreed to a membership nor $46 fee. I was solely under the impression that $5 would be charged in that moment in time to get my one question answered. Very deceiving and blindsided!

  

  Business Response

  Date: 12/12/2023

  Hello ******,

  We extend our sincere apologies for any inconvenience caused. It appears that you selected our monthly membership program upon posting your question on our platform. The membership is configured to bill automatically, guaranteeing seamless service. As part of the sign-up procedure, you would have encountered a message similar to the one below: *************************************

  Your membership fee has been refunded, and I have confirmed that your membership has been deactivated. If you require further assistance, please don't hesitate to contact me.
  

  Best,

  *****, JustAnswer Customer Care
  ************************************************************ or
  *******************

  Customer Answer

  Date: 12/13/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ************************

• Initial Complaint

  Date:12/12/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  December 10 2023 On December 10 2023 I needed my Apple password which I had forgotten, I googled how to retrieve my Apple password? Immediately I get a notice from JustAnswer letting me believe they work with Apple and they could fix my problem but first they needed the credit card details that is associated with our Apple Account because that might be the problem. Of course they never mentioned they were going to debit a flat annual fee and a monthly fee, which they did immediately and before providing me with any service whatsoever. I wrote back and said I didnt want their services at all, and yet the debits still appear. I Found the password myself no problem. The BBB are pros in call a spade a spade. Please do something about this shady, shameful Company!

  

  Business Response

  Date: 12/12/2023

  Hello ********,

  I apologize for your experience and I hope the link ******* provided was helpful to you.

  I have refunded the membership charge and verified that your membership has been turned off. Please let us know if we can assist you further.
  

  Best,

  *****, JustAnswer Customer Care
  ************************************************************ or
  *******************
  

• Initial Complaint

  Date:12/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told it would cost me $1.00 to track a package and they charged me $56.00 this happened on December 12,(today). I am on a fixed budget and I had ordered a package from a company called Christmasdecodis and I guess I was scammed there also for a total from them of $54.62. I would appreciate any help you can give me.

  

  Business Response

  Date: 12/12/2023

  Hello Jan,

  I apologize for your experience.

  It appears that you agreed to our monthly membership program when you posted your question on our platform. The membership is set up to automatically bill to ensure uninterrupted service. During the sign-up process, you would have encountered a message similar to this: *************************************

  I have refunded the membership fee. This canceled your membership, so you won't see any recurring charges. Please let us know if we can help with anything else today.
  

  Unfortunately, we cannot assist you with the scam with Christmasdecodis. You might contact your bank to dispute the charges if you haven't received the merchandise.

  Best,

  *****, JustAnswer Customer Care
  ************************************************************ or
  *******************
  

• Initial Complaint

  Date:12/12/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Mo matter what company i try to contact in chat, phone call, and others forms of contact, I don't get the **** instead JUST ANSWER pops up n wants money I took the bait about 15years ago nn I got a wrong ********** told them I knew it was wrong, then the **** chg turned into a bill of *****.. Today I called ********* n 6 or 7 times they popped up n tried to take over. how can I oermanently stop them. They are a BAD Co. I see people with complaints, trying to get money back, pla how do I keep them from popping up.Help me

  

  Business Response

  Date: 12/12/2023

  Hello *****,

  I apologize for your experience.

  JustAnswer pays to advertise on browsers. You might notice that when you search for something on the internet, some of the first sites you see say 'ad' or 'advertisement' next to them. You might have clicked on one of these to reach JustAnswer.

  Your membership fee has been refunded, and I have confirmed that your membership has been deactivated. If you require further assistance, please don't hesitate to contact me.
  

  Best,

  *****, JustAnswer Customer Care   
  ************************************************************ or
  *******************
  

  Customer Answer

  Date: 12/12/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:12/12/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Sunday December 10th I was trying to figure out why I was locked out of my ******** account and I somehow came across just answer. In the process of asking my question I was told there would be a $1 fee. It did not say anything about a month to month subscription. About 15 minutes later I went to the store and my card got declined. when I went to find out why I found that they had taken $46 out of my account plus the $1. When I immediately (less than an hour later) tried to contact them about this they gave me a generic answer saying that I signed up for the month to month billing which I would not have done for one question. $46 a month is a bit much for one question. I asked them about a refund and they said no. So then I went on ****** to read reviews about them and apparently this is something that they do on a regular. I feel like I was tricked out of $46. They are not up front about these month to month charges.

  

  Business Response

  Date: 12/12/2023

  Hello January,

  We sincerely apologize for any inconvenience caused. It appears that you agreed to our monthly membership program when you posted your question on our platform. The membership is set up to automatically bill to ensure uninterrupted service. During the sign-up process, you would have encountered a message similar to this: *************************************

  I have refunded the membership charge and verified that your membership has been turned off. Please let us know if we can assist you further.
  

  Best,

  *****, JustAnswer Customer Care
  ************************************************************ or
  *******************

  Customer Answer

  Date: 12/12/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  January **********