Important information
- Customer Complaint:
BBB’s business profile for Just Answer was created in June 2006, and a review of Just Answer complaints was completed in September 2025. Complaints state concerns regarding unauthorized charges and unclear membership subscription practices.
Please note that Just Answer is a monthly membership-based service. BBB encourages users to review the following prior to using JustAnswer
Terms of Service (Section 9: Fees, Refund and Cancellation Policy)
Top FAQs
Membership
Payments/Billing
Complaints
This profile includes complaints for JustAnswer's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 8,493 total complaints in the last 3 years.
- 2,388 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/31/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 12/18, I signed up for a 3-day trial with JustAnswer. I was charged $55 for a subscription after the 3-day trial ended with no reminder or ability to cancel the 3-day trial. I have been trying to cancel my membership and there is no way to do that without an account. I do not have an account and when I try to register an account, I receive the message that the email is already in use on another account. I have not received a password reset link despite 5 attempts to request one. There is no phone number to talk to someone to resolve my issue.
Business Response
Date: 01/01/2024
Hello *****,
Thank you for reaching out to us. We apologize for any inconvenience.
In checking your account, I see that **************** already refunded your $55 payment on 12/29/2023. The funds are made available to PayPal the next business day, however, PayPal may take 3-5 business days to release the funds back to your account depending on their policy.
Please let us know if we can assist you further.
Regards,
*******
JustAnswer Customer Care
************************************************************** or *********************Initial Complaint
Date:12/31/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The online chat process for $5.00 is deceptive in that it also signs you up for a monthly membership for $35.00 per month without revealing you are doing so, and also does not disclose what that monthly membership fee will be.Business Response
Date: 01/01/2024
Hello *****,
We hear you and will be happy to resolve this concern.
We've refunded your payment. The funds are made available to your bank the next business day, however, the bank may take 3-5 business days to release the funds back to your account depending on their policy.
Please let us know if we can assist you further.
Regards,
*******
JustAnswer Customer Care
************************************************************** or *********************Initial Complaint
Date:12/31/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I used just answer for a $1 charge and received a $46 charge that they conned me into. I did not knowingly accept these charges. And want an immediate refund!!!Business Response
Date: 01/01/2024
Hello ********,
Thank you for reaching out to us.
In checking your account, I see that **************** already refunded your $46 payment on 12/29/2023. The funds are made available to your bank the next business day, however, the bank may take 3-5 business days to release the funds back to your account depending on their policy.
Please let us know if we can assist you further.
Regards,
*******
JustAnswer Customer Care
************************************************************** or *********************Initial Complaint
Date:12/31/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I used the service to get a medication for my dog. Just answer advised they don't offer this service. I cancelled and have continued to be billed. I received an email on 12/24/23 that they would stop billing from their customer service. Yet 2 days later they billed again and refused to reversed any of their previous charges.I have email and text records document the fraudulent charges on my credit card.Business Response
Date: 01/01/2024
Hello ****,
We understand your concern and would like to resolve this to your satisfaction.
We've refunded your membership payments. The funds are made available to your bank the next business day, however, the bank may take 3-5 business days to release the funds back to your account depending on their policy.
Please let us know if we can assist you further.
Regards,
*******
JustAnswer Customer Care
************************************************************** or *********************Customer Answer
Date: 01/01/2024
Complaint: 21070752
I am rejecting this response because:They told me no more charges after 12/24. They lied. Then they said absolutely no refunds. On paper now they changed their tune, another lie revealed. Now they said the $99 has been refunded. Most likely another lie in an attempt to scam consumers. No credit has appeared on my credit card. Given their record of deceit, I won't believe it until I see it. They are not to be trusted.
Sincerely,
*************************Business Response
Date: 01/02/2024
Hello ****,
Thank you for your reply.
Our records show that a total of $99 was refunded yesterday. You should see those back in your bank account within the next 3-5 business days.
Please reach out if you need additional assistance.
Best,
*****, JustAnswer Customer Care
************************************************************ or
*******************Customer Answer
Date: 01/02/2024
Complaint: 21070752
I am rejecting this response because:None of their claims such as (1) they did not bill/charge after they said they would not, and (2) no refunds are ever provided for bad charges ... have to date been plain lies or double-talk. As such, there has been no credits on my card to date and this merchant uses deceit as part of their business activities. Once and if they do indeed issue a credit, then this issue should be addressed. They have lied without a doubt and now may be misrepresenting a credit to prematurely resolve this complaint. If they acted honestly from the start, their word would hold more credibility. This complaint should be revisited at the end of the week.
Sincerely,
*************************Business Response
Date: 01/03/2024
Hello ****,
Our apologies for the inconvenience experienced. It seems you chose our monthly membership program when you submitted your question on our platform. The membership is designed to bill automatically, ensuring uninterrupted service. During the registration process, you would have seen a message resembling this: *************************************
All the membership charges were refunded to you on the 1st. Please note that while the funds will be made available to your bank on the next business day, the actual release of the funds into your account *** take 3-5 business days, depending on your bank's policy. I have also confirmed that your membership billing has been turned off, and you will not incur any further recurring charges.
If you have any additional questions or concerns, please don't hesitate to let us know.Best,
*****, JustAnswer Customer Care
************************************************************ or
*******************Customer Answer
Date: 01/03/2024
Complaint: 21070752
I am rejecting this response because:
Sincerely, No credit yet. This business has lied multiple times. When a credit appears, this complaint will be resolved. Repeated lies do not make a dispute resolution speedy and this merchant has proven to be untrustworthy many times in this process.
*************************Initial Complaint
Date:12/29/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I needed answers to a legal problem I was having they said that I needed to pay $5.00 and I was willing to just pay the $5.00 when I checked my card they charged me $46.00 instead of the $5.00 telling that I was instead getting a monthly subscription when I asked for my money back they said NOBusiness Response
Date: 12/29/2023
Hello ******,
We apologize that you had this experience with JustAnswer.
In checking your account, I see that we already cancelled your $46 payment on 12/29/2023. Your payment is showing as 'reversed' on our end. This means that we were able to cancel the transaction before the funds left your account. When this happens the charge will just disappear from your account because it was never finalized.
Please let us know if we can assist you further.
Regards,
*******
JustAnswer Customer Care
************************************************************** or *********************Customer Answer
Date: 12/29/2023
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
Date:12/29/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I sought legal advice on the JustAnswer platform and was initially informed that the service would cost $5. However, upon providing my credit card details, I discovered that I was charged $65 for a membership that I never agreed to, expecting only the $5 charge. Upon immediate contact with them, their response was that the monthly membership fee, amounting to $60 in my case, was displayed on the same page where I entered my billing information just before posting my question. This discrepancy is unacceptable, and I would appreciate a resolution to this matter.Business Response
Date: 12/29/2023
Hello ******,
I definitely want to rectify this concern for you.
I've cancelled your $60 payment. Your payment is showing as 'reversed' on our end. This means that we were able to cancel the transaction before the funds left your account. When this happens the charge will just disappear from your account because it was never finalized.
Please let us know if we can assist you further.
Regards,
*******
JustAnswer Customer Care
************************************************************** or *********************Initial Complaint
Date:12/28/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I thought I was paying a one time $5 fee for Vet advice and I recently noticed I have been charged $37 a month since July 27th. The advice came through texting on that day only and no receipts or bills or notices were sent saying this was being charged. I looked up info since then and I am clearly not the only one. The advice was not correct although seemed most likely answer so I get that part but not the large amount of payments and then it wasn't correct on top of it. I have no problem with the $5 but a lot of issues with the monthly charge. I must have been charged for 5 months without any knowledge or email or text receipt so I can't upload. I just have the initial texting. There was nothing sent saying my monthly fee is going to be $37 but it was on my credit card. I can't agree or disagree to a charge I don't know the amount.Business Response
Date: 12/29/2023
Hello ****,
Thank you for letting us know and we'd like to resolve this for you.
We've refunded your membership payments. The funds are made available to your bank the next business day, however, the bank may take 3-5 business days to release the funds back to your account depending on their policy.
Please let us know if we can assist you further.
Regards,
*******
JustAnswer Customer Care
************************************************************** or *********************Customer Answer
Date: 12/30/2023
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
********************************Initial Complaint
Date:12/28/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was looking for an answer to a question and they offered one at a $5 charge. Later I got a notification on my bank account for $46 which I called and spoke to a representative that promptly canceled my membership. Just now, I had another pending charge for another $46 so I called and had to cancel my membership yet again. I hope they don't charge me for calling and speaking to someone to cancel the same membership... AGAIN.Business Response
Date: 12/29/2023
Hello Melody,
We're here to help you out.
We've cancelled your membership and refunded your payment. The funds are made available to your bank the next business day, however, the bank may take 3-5 business days to release the funds back to your account depending on their policy.
Please let us know if we can assist you further.
Regards,
*******
JustAnswer Customer Care
************************************************************** or *********************Customer Answer
Date: 12/29/2023
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
Date:12/28/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I canceled my membership within a few minutes of signing up and they charged me. No only the 5-dollar joining fee but another $60 for nothing!Business Response
Date: 12/28/2023
Hello *******,
Our apologies for the inconvenience experienced. It seems you chose our monthly membership program when you submitted your question on our platform. The membership is designed to bill automatically, ensuring uninterrupted service. During the registration process, you would have seen a message resembling this: *************************************
Your membership fee has been refunded, and I have confirmed that your membership has been deactivated. If you require further assistance, please don't hesitate to contact me.
Best,
*****, JustAnswer Customer Care
************************************************************ or
*******************Initial Complaint
Date:12/28/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In late November 2023 I asked in a chat with JustAnswer about my dogs paw. She said in the chat she was going to send me to someone that could help and if I remember right she or the things that came up after made it sound like I paid a one time fee but needed to hurry because I didnt want to miss the chat. I know I was rushed through the process and never received a type of information afterwards explaining I was enrolled in a membership. I agreed to pay the fee to speak to a vet but I would have never agreed to a reoccurring charge for a membership. If I would have seen something stating I would be charged a monthly membership fee I would not have continued or I would have immediately gone and cancelled the membership so I would not be charged in the future. This is sneaking on there and yesterday 12/27/23 I saw the charges coming out of my account. I searched my bank account and the charges were dated 12/1/23 and 12/27/23 thats not even a month. I messaged them telling them to cancel on 12/27/23 and ask for a refund and they refused. This is terrible how they handle their sneaky way of getting membersBusiness Response
Date: 12/28/2023
Hello *****,
I apologize for any inconvenience caused. I ********************* is doing better. Our records show that you've used our service previously. When you returned recently you saw a Welcome Back message and pricing details when you asked a new question. This did not include the 'join fee' because you paid it the first time you joined the site.
Our monthly membership offers unlimited questions in 100+ categories for 30 days. You can cancel the renewal at any time. If you prefer, you can opt for a pay-per-question instead of the membership.
I have refunded the membership charge and verified that your membership has been turned off. Please let us know if we can assist you further. Please reach out if you need further assistance.Best,
*****, JustAnswer Customer Care
************************************************************ or
*******************
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