Important information
- Customer Complaint:
BBB’s business profile for Just Answer was created in June 2006, and a review of Just Answer complaints was completed in September 2025. Complaints state concerns regarding unauthorized charges and unclear membership subscription practices.
Please note that Just Answer is a monthly membership-based service. BBB encourages users to review the following prior to using JustAnswer
Terms of Service (Section 9: Fees, Refund and Cancellation Policy)
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Complaints
This profile includes complaints for JustAnswer's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 8,493 total complaints in the last 3 years.
- 2,384 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/01/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On November 28, 2023, I contacted JustAnswer.com for a one-time legal advice consultation. This one-time consultation was advertised as being $****. To my surprise, I have been billed $60.00 twice for a monthly subscription that I did not want to participate in. Nor, have I used JustAnwser.com after that one-time consultation. I contacted their customer support center and the moment any mention of cancelation or refund is made; they send you a phone number and close the chat to any further conversation. The number they send is just a prerecorded message and does not provide any human assistance. I was finally able to have a short chat with a customer service representative who claimed their company offered no refunds. I agreed for a one-time $**** consult; that is it. I want my $120.00 refunded to me; I did not agree to a monthly membership for the last two months.They advertise help for ****, but on their statement the **** charge is listed as a "join fee" as if they intended on secretly attaching their bogus subscription-----shadey tactics. Reading their reviews on BBB and yelp, I am not surprised that I am not the only one experiencing this issue. This appears to be their predatory business model.In reference to Order ID ***********.
Business Response
Date: 01/02/2024
Hello *******,
I definitely want to rectify this concern for you.
I've refunded your membership payments. The funds are made available to your bank the next business day, however, the bank may take 3-5 business days to release the funds back to your account depending on their policy.
Please let us know if we can assist you further.
Regards,
*******
JustAnswer Customer Care
************************************************************** or *********************Initial Complaint
Date:01/01/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In October we called Just Answer and asked a question about our new TV. It was not answered correctly, and my daughters came and fixed the problem. We paid the first $55 because they tried and I am hard of hearing, so it could have been that I didn't hear correctly. Now we are getting $55 charges in November and December. I have disputed the second charge, which has not been resolved and now there is a third charge. I have not called them since. I believe this is a scam.Business Response
Date: 01/02/2024
Hello ******,
I'm happy to help with your concern.
I've refunded your payment. The funds are made available to your bank the next business day, however, the bank may take 3-5 business days to release the funds back to your account depending on their policy.
Please let us know if we can assist you further.
Regards,
*******
JustAnswer Customer Care
************************************************************** or *********************Initial Complaint
Date:01/01/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This isn't the first time I've come across an egregiously dangerous "answer" from a supposed veterinarian on your site. It makes me wonder whether credentials are verified. In truth, it doesn't matter whether someone has a degree if they are lazily googling answers (in order to get paid through your site) and not bothering to read thoroughly. What makes this so much worse is that so many people reference these answers in times of crises. In this situation, the customer explained that her dog had consumed onion powder. "Dr. ****** Expert" tells her to give the dog hydrogen peroxide to induce vomiting - common practice when dogs consume poison (though, vets should be the ones administering such tactics). The problem is the prescribed dosing. The "vet" prescribes 1ml per lb. The dog in question is 70lbs. The vet concludes that the dog should consume ONE THIRD CUP OF HYDROGEN P**OXIDE!!! Poisoned twice, I can only assume the dog ended up in the ** or is dead. Why is there no option to flag dangerous answers?Instead, you allow this answer (and others) to be publicly posted for reference. This answer has been up for 4 years!Dosing hydrogen peroxide for dogs is 1ml per 1lb of weight, UP TO 45lbs. No dog can consume more than this - 3 tablespoons is the max ****** for 45lb, 70lb, or a 200lb dog. Anything beyond this will potentially cause: inflammation of the stomach; stomach bleeding; venous or arterial gas embolism; CNS damage & subsequent brain infarction; vomiting, haematemesis and foaming at the mouth may obstruct respiratory tract or result in pulmonary aspiration; laryngospasm and haemorrhagic lethargy, confusion, coma, convulsions, stridor, sub-epiglottic narrowing, apnoea, cyanosis and cardiorespiratory arrest may ensue w/in minutes of ingestion.This answer needs to be removed. Your site should have a system in place to flag incorrect info and vets with repeat flags should be barred from further participation. It seems there are no checks and balances.Business Response
Date: 01/02/2024
Hello *****,
Thank you for letting us know. Please reach out to us if you have further actions you would like us to take on your account. We have an Expert ******************** that can review the question with the Expert and take appropriate action.
Regards,
*******
JustAnswer Customer Care
************************************************************** or *********************Initial Complaint
Date:01/01/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I went on the Just Answer website about six months ago to check it out because I had a ************ question. I started entering information but when I realize it was a monthly fee website I stopped and ended the interaction. I wanted a one time fee for the answer but instead I just noticed on my credit card statement that they have been billing me $60 every month for the last five months. I don't even have a log-in to cancel the account because I never fully signed up. I want my money back because I never wanted the service in the first place and never used the services. I want to account that I never even created cancelled so they no longer have access to my credit card.Business Response
Date: 01/02/2024
Hello ****,
We appreciate you taking the time to share your experience.
We've refunded your membership payments. The funds are made available to your bank the next business day, however, the bank may take 3-5 business days to release the funds back to your account depending on their policy.
Please let us know if we can assist you further.
Regards,
*******
JustAnswer Customer Care
************************************************************** or *********************Initial Complaint
Date:01/01/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I utilized their website on 12/13 - there was supposed to be a Trial Membership for just $5. I had one question about the value of an antique, but I couldn't ask the question without signing up for an account. I was connecting with a expert when I was notified by my bank that $5 was charged, immediately followed by $65. I said the $65 was not correct, and they stopped my card, right before Christmas. Meanwhile on the website, the so-called expert wanted to charge another charge. I did not connect with him, then contacted the company to cancel my membership as it was not clear that $65 would be charged and I wanted a refund. I've just asked for a refund from their customer care chat. I was told I should have carefully looked at terms and conditions, and also, they were not able to refund because I cancelled my membership!Business Response
Date: 01/02/2024
Hello *****,
Your happiness is our priority, so we apologize that we fell short.
We've refunded your payment. The funds are made available to your bank the next business day, however, the bank may take 3-5 business days to release the funds back to your account depending on their policy.
Please let us know if we can assist you further.
Regards,
*******
JustAnswer Customer Care
************************************************************** or *********************Customer Answer
Date: 01/03/2024
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Initial Complaint
Date:01/01/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I believe the nature of their fees is misleading. It starts out as a chat where no fee is mentioned whatsoever. The chat person directed me to what I thought I was paying $5 for some vet advice. Instead, they charge me $40 a month recurring monthly fee. They also indicated I could talk to a live person on the phone for an additional $28. I decided not to seek their advice, asked for a full refund, and cancel the monthly membership. By phone, I was able to cancel the monthly fee but they would NOT refund the initial $40. I am asking for the initial $40 to be refunded.Business Response
Date: 01/02/2024
Hello ****,
Thank you for informing us. I'd like to resolve this for you.
I've cancelled your payment. Your payment is showing as 'reversed' on our end. This means that we were able to cancel the transaction before the funds left your account. When this happens the charge will just disappear from your account because it was never finalized.
Please let us know if we can assist you further.
Regards,
*******
JustAnswer Customer Care
************************************************************** or *********************Initial Complaint
Date:01/01/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I used the on-line Just Answer about an issue with a 2022 ****** Camry that would not start. The tech was helpful. For $5 this was worth it, however, I never authorized Just Answer to charge my **************** credit card $39 a month for a membership. This is basically fraud. I want them to credit my account.The charge was on December 14, 2023. JUSTANSWER Additional Information *********** PROFESSIONAL SERVICEBusiness Response
Date: 01/02/2024
Hello *****,
We're committed to sorting this out for you.
We've refunded your payment. The funds are made available to your bank the next business day, however, the bank may take 3-5 business days to release the funds back to your account depending on their policy.
Please let us know if we can assist you further.
Regards,
*******
JustAnswer Customer Care
************************************************************** or *********************Initial Complaint
Date:01/01/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I called JustAnswer on November 27 to answer one question for one time $2.00 charge and I was prompted to put my credit card information. When I received my credit card statement for November I was charged not only $2.00 but also $49.00. On my December statement I was charged $49.00 again. I called my credit card company and I was advised that $49.00 is a monthly membership fee which I did not consent to this membership which was not mentioned to me. The credit card company advised me to cancel the membership which I cancelled December 30. I emailed JustAnswer ************* to refund my membership fee on December 31. and they are refusing to refund my membership charge.Business Response
Date: 01/02/2024
Hello *******,
We're eager to assist you.
We've refunded your payment. The funds are made available to your bank the next business day, however, the bank may take 3-5 business days to release the funds back to your account depending on their policy.
Please let us know if we can assist you further.
Regards,
*******
JustAnswer Customer Care
************************************************************** or *********************Customer Answer
Date: 01/05/2024
Complaint: 21080826
I am rejecting this response because: The amount of refund I received in my account was $49.00 instead of $98.00.
Sincerely,
*****************************Business Response
Date: 01/05/2024
Hello *******,
Thank you for letting us know.
We've refunded the remaining membership charge. The funds are made available to your bank the next business day, however, the bank may take 3-5 business days to release the funds back to your account depending on their policy.
Please let us know if we can assist you further.
Regards,
*******
JustAnswer Customer Care
************************************************************** or *********************Customer Answer
Date: 01/09/2024
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************Initial Complaint
Date:01/01/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company not only mislead me about the cost saying it was a **** fee to have my question answered then charging another ***** a few minutes later as a subscription fee I did not knowingly agree to. My question was about a painting I have that is signed ******* at the bottom. The signature is identical to *************************** except his work always has his full name this one has only his last. I provided photos of the painting and a close-up of the signature. After the supposed expert reviewed the information and pictures. They responded telling me it was his work but he signed it with only his last name because it was probably painted by a student or assistant. First off an artist is not going to sign art they didn't create, nor would an artist allow someone else to sign their work without at least having their name as well. After not only getting charged ***** more than I agreed to. To have some supposed art expert flat out make up a line of c*** and slap a 4 to 5 hundred price tag on it. I wasn't looking to even sell it. I was simply hoping an expert could educate me more than the about this painting.I reached out to customer service where I was told I agreed to the subscription on the payment page, news to me since all I read was about a 5 dollar fee to join nothing at all about any monthly subscription. I was under the impression all along that it was a pay per question thing. Went on to explain how awful my experience was with the so called expert. Was once again told to refer to the terms. Not eligible for refund again and again. Then service rep just left the chat. I reviewed the terms and found one single line about refunds, staying no refunds given? Alot about their rights as far as getting their money and right to cancel at any time.. Nothing at all reguarding their responsibility to provide what they sneakily overcharged you for. Just one sentence no refunds per terms. Followed by no terms. I even tried to stop the payment through my creditor and was informed that the company includes a block when they charge you preventing it from being stoppedBusiness Response
Date: 01/01/2024
Hello ******,
We're committed to sorting this out for you.
We've cancelled your payment. Your payment is showing as 'reversed' on our end. This means that we were able to cancel the transaction before the funds left your account. When this happens the charge will just disappear from your account because it was never finalized.
Please let us know if we can assist you further.
Regards,
*******
JustAnswer Customer Care
************************************************************** or *********************Initial Complaint
Date:12/31/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I went on to JustAnswer for a legal question. When I asked the question, the virtual assistant stated it would be a $1 initial fee with a $25 month subscription. I input my credit card info and proceeded. I cancelled my account as soon as I got my answer. After reviewing my credit card statement, I was charged $46. I was overcharged.Business Response
Date: 01/01/2024
Hello ****,
We're eager to assist you.
We've refunded your payment. The funds are made available to your bank the next business day, however, the bank may take 3-5 business days to release the funds back to your account depending on their policy.
Please let us know if we can assist you further.
Regards,
*******
JustAnswer Customer Care
************************************************************** or *********************Customer Answer
Date: 01/01/2024
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************
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