Important information
- Customer Complaint:
BBB’s business profile for Just Answer was created in June 2006, and a review of Just Answer complaints was completed in September 2025. Complaints state concerns regarding unauthorized charges and unclear membership subscription practices.
Please note that Just Answer is a monthly membership-based service. BBB encourages users to review the following prior to using JustAnswer
Terms of Service (Section 9: Fees, Refund and Cancellation Policy)
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Complaints
This profile includes complaints for JustAnswer's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 8,497 total complaints in the last 3 years.
- 2,386 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/07/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Just answer is a ********* help desk I was told that a $1 charge would be taken and then go away. They then charged my account $55 days and was of no help.
Business Response
Date: 01/08/2024
Hello *****,
We're committed to sorting this out for you.
We've refunded your membership payment. The funds are made available to your bank the next business day, however, the bank may take 3-5 business days to release the funds back to your account depending on their policy.
Please let us know if we can assist you further.
Regards,
*******
JustAnswer Customer Care
************************************************************** or *********************Initial Complaint
Date:01/07/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Just answer uses a deceptive chat advising that there is only a one-time fully refundable fee with a link redirecting to a payment portal that will also charge you a non-advertised $46 subscription. I reached out to their support with screenshots showing this deceptive message and the agent closed the chat on me.Business Response
Date: 01/08/2024
Hello *****,
We'd like to resolve this for you ASAP.
We've cancelled your payment. Your payment is showing as 'reversed' on our end. This means that we were able to cancel the transaction before the funds left your account. When this happens the charge will just disappear from your account because it was never finalized.
Please let us know if we can assist you further.
Regards,
*******
JustAnswer Customer Care
************************************************************** or *********************Initial Complaint
Date:01/07/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
When I contacted this company online through their chat, on January 6, ****, I was *********** was a $5 fee which I would pay on the screen they were sending me to. I went ahead with PayPal which automatically sends payment because its saved on my phone. A few minutes later I see I am charged $40! Talk about a bait and switch scam! I have attached the actual chat log where I was told it was only $5 and nothing more. When I contacted the company directly about a refund the customer service representative ended the chat before I even got a chance to respond to them. It was very unprofessional. Beware that this company tells you one thing, and then scams you out of more money!Business Response
Date: 01/08/2024
Hello *******,
We apologize that you had this experience with JustAnswer.
In checking your account, I see that you have already requested a refund of your $40 membership payment from your end on 1/7/2024. The funds are made available to PayPal the next business day, however, PayPal may take 3-5 business days to release the funds back to your account depending on their policy.
Please let us know if we can assist you further.
Regards,
*******
JustAnswer Customer Care
************************************************************** or *********************Customer Answer
Date: 01/08/2024
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
Date:01/07/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I paid $5 for my service but then ive been charged $35 the past FOUR MONTHS for a total of $140. I am demanding a refund as I never agreed for a monthly membership!Business Response
Date: 01/08/2024
Hello *****,
Thank you for informing us. We'd like to process your request.
We've cancelled your most recent payment. Your payment is showing as 'reversed' on our end. This means that we were able to cancel the transaction before the funds left your account. When this happens the charge will just disappear from your account because it was never finalized.
We've also refunded the other membership charges. The funds are made available to your bank the next business day, however, the bank may take 3-5 business days to release the funds back to your account depending on their policy.
Please let us know if we can assist you further.
Regards,
*******
JustAnswer Customer Care
************************************************************** or *********************Initial Complaint
Date:01/07/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Found this company when I was searching on line for answer to problem I was having with my tv. They tell you that you will be charged $1 for an answer if you don't want the membership but by the time you fill out the payment information you have miraculously bought a membership which they say you asked and they will cancel it but they have a no refund policy. They have horrible customer service, while I was talking to the person there were kids yelling in the background and other people talking. All in all just a terrible company and please just stay away from this website.Business Response
Date: 01/08/2024
Hello *******,
This is definitely not the experience that we want to create for our customers.
We've refunded your payment. The funds are made available to your bank the next business day, however, the bank may take 3-5 business days to release the funds back to your account depending on their policy.
Please let us know if we can assist you further.
Regards,
*******
JustAnswer Customer Care
************************************************************** or *********************Customer Answer
Date: 01/08/2024
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************************Initial Complaint
Date:01/05/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company is a misleading company that's running a border line scam where they advertise talking to a lawyer one time for 5 dollars but then charge you $50 and force you into a membership they don't mention up front. I approved only $5 to be withdrawn from my account on my banks side and they were still somehow able to manage taking out the rest. I contacted customer support and they were rude and ignored my concerns about false advertising and obviously misleading customers into thinking the cost is only $5. I mentioned how others were complaining about the same issue on BBB and they smugly said they have an A+ here. They know what they are doing and many people fell for this and complained but nothing is being changed. It is outrageous a company of lawyers would do this to people who they know don't have a lawyer and then laugh about it and basically tell me they got me and there's nothing I can do about it after.Business Response
Date: 01/08/2024
Hello ******,
We apologize that you had this experience with JustAnswer.
We've refunded your payment. The funds are made available to your bank the next business day, however, the bank may take 3-5 business days to release the funds back to your account depending on their policy.
Please let us know if we can assist you further.
Regards,
*******
JustAnswer Customer Care
************************************************************** or *********************Initial Complaint
Date:01/05/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
01/04-05/2024. I have used this site before without a problem. Last time was in 2019. The solicitation was that for $5, I could access the site and ask a brief general question. No other pricing indications were stated or referenced. Immediately after submitting my debit/credit card for the $5 charge, I was immediately notified that I was charged $60/mo. in perpetuity until cancelled, for used of the site. I quickly cancelled the membership. The statement with the charge was that I was a former "member." I have no knowledge of being a "member." I have used and paid the site, but do not recall joining. I later discovered in comments on review sites that apparently "non-members" are immediately billed $41 or $49 per month. I tried to query about a refund, but was told that contact with customer service was billable with no rate stated. The lawyer (*******) who answered my brief general question wanted more info. In the lower right hand of that area of the web site was a notice of a fee of $59, which I did not know was already charged or would be charged if I replied. As a senior citizen on a fixed income, I cannot afford to get into open ended billing. I did reply to the lawyer that my general question was sufficient for what was expected to be a general answer as to whether I was in the right legal category and whether it was feasible to consider proceeding. If it had been, I would have paid the $59. I became very afraid of how much they could claim any action I made on the site. I also did not want to review the response other than to say it was incomplete because the lawyer errored in reading my brief input by thinking that I had maintained an inspection program when my warranty coverage did not require it. *************** said program on my contract, MaxCare, should have been called "drivetrain with wrap around coverage." Contract says ******* & was serviced as that 2009-2022. Fearing unstated JA billing, I cannot proceed and so said in review.Business Response
Date: 01/05/2024
Hello ****,
Thank you for contacting JustAnswer.
We apologize for the experience you had. It looks like you accepted an offer to try our monthly membership program, when you posted your MaxCare question on our website. The membership bills automatically to avoid disruptions in service. You would've seen a message similar to this when you signed up: *************************************
We have processed your refund request. I assure you that moving forward you will not see any recurring membership charges.
Let me know if you need further assistance.
Best regards,
******, JA Customer Care
************************************************************* ********************Customer Answer
Date: 01/08/2024
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************Initial Complaint
Date:01/05/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
January 5th, ****, I pulled up JustAnswer.com to answer a tax question. The site said $5.00. They answered my question and then charged me $55.00 and enrolled me in some membership. I cancelled the membership and am looking to get reimbursed the other $50.00 they charged me. Tried contacting them and consistently get no answer.Business Response
Date: 01/05/2024
Hello **** ****,
Thank you for contacting JustAnswer.
We apologize for the experience you had. It looks like you accepted an offer to try our monthly membership program, when you posted your Tax question on our website. The membership bills automatically to avoid disruptions in service. You would've seen a message similar to this when you signed up: *************************************
We have processed your refund request. I assure you that moving forward you will not see any recurring membership charges.
Let me know if you need further assistance.
Best regards,
******, JA Customer Care
************************************************************* ********************Customer Answer
Date: 01/07/2024
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** ***********************Initial Complaint
Date:01/05/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello,I was chatting with Apple customer support. They told me that they would connect me with Just Answers and that it would cost $1, but I was then charged $56 from my PayPal. I was intentionally misled, as I would never pay $56 for IT help from a bot. I asked for a refund and the bot refused. I feel it is my civic duty to report something like this so others are not scammed as I was.Business Response
Date: 01/05/2024
Hello *******,
Thank you for reaching out to us at JustAnswer and we apologize for the confusion.
We noticed that you visited us thinking we were another company. Were not associated with that company but we do have Experts available that are able to answer questions for you regarding their goods and services. We do advertise on search engines like ****** and it is possible that one of our advertisements came up when you were searching the web for an answer to your question.
We have processed your refund request. I assure you that moving forward you will not see any recurring membership charges.
Let me know if you need further assistance.
Best regards,
******, JA Customer Care
************************************************************* ********************Initial Complaint
Date:01/05/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
January 5, 2023. I wanted to ask a question about my car issue. It gave me an option of 1$ for an answer. After entering my card info it showed 2 separate charges of 1$ and 34$. I cancelled the membership that I never wanted and called for a refund and was told it's nonrefundable. I only wanted to ask a question not join a membership that is useless. Terrible customer service. The *************** up on me.Business Response
Date: 01/05/2024
Hello *********,
Thank you for contacting JustAnswer.
We apologize for the experience you had. It looks like you accepted an offer to try our monthly membership program, when you posted your ****** question on our website. The membership bills automatically to avoid disruptions in service. You would've seen a message similar to this when you signed up: *************************************
We have processed your refund request. I assure you that moving forward you will not see any recurring membership charges.
Let me know if you need further assistance.
Best regards,
******, JA Customer Care
************************************************************* ********************
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