Important information
- Customer Complaint:
BBB’s business profile for Just Answer was created in June 2006, and a review of Just Answer complaints was completed in September 2025. Complaints state concerns regarding unauthorized charges and unclear membership subscription practices.
Please note that Just Answer is a monthly membership-based service. BBB encourages users to review the following prior to using JustAnswer
Terms of Service (Section 9: Fees, Refund and Cancellation Policy)
Top FAQs
Membership
Payments/Billing
Complaints
This profile includes complaints for JustAnswer's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 8,500 total complaints in the last 3 years.
- 2,379 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/03/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I did not sign up for their services, yet they have billed me monthly since November. I am going to report them for fraudulent representation and charges.
Business Response
Date: 02/03/2024
****************,
Thank you for contacting JustAnswer.
We apologize for the experience you had. It looks like you accepted an offer to try our monthly membership program, when you posted your AT&T sim question on our website. The membership bills automatically to avoid disruptions in service. You would've seen a message similar to this when you signed up: *************************************
We have processed your refund request. I assure you that moving forward you will not see any recurring membership charges.
Let me know if you need further assistance.
Best regards,
******, JA Customer Care
************************************************************* ********************Customer Answer
Date: 02/05/2024
Complaint: 21242827
I am rejecting this response because I never signed up for any services, and require a refund of all the charges, not just the last one.
Sincerely,
*******************Business Response
Date: 02/05/2024
****************,
I apologize for any inconvenience caused. Our records show that you've used our service previously. When you returned recently you saw a Welcome Back message and pricing details when you asked a new question. This did not include the 'join fee' because you paid it the first time you joined the site.
Our monthly membership offers unlimited questions in 100+ categories for 30 days. You can cancel the renewal at any time. If you prefer, you can opt for a pay-per-question instead of the membership.
We have turned off your membership so no recurring charges will appear moving forward. Please reach out if you need further assistance.Best,
*****, JustAnswer Customer Care
************************************************************ or
*******************Customer Answer
Date: 02/06/2024
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************Initial Complaint
Date:02/03/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was automatically charged a fee that was different than the low $1 payment. I do not wish to use this service and was not aware I would be charged the $46. I want a refund and cancel anything further. This is a scamBusiness Response
Date: 02/03/2024
Hello Cheryl,
Thank you for contacting JustAnswer.
We apologize for the experience you had. It looks like you accepted an offer to try our monthly membership program, when you posted your question on our website. The membership bills automatically to avoid disruptions in service. You would've seen a message similar to this when you signed up: *************************************
We have processed your refund request. I assure you that moving forward you will not see any recurring membership charges.
Let me know if you need further assistance.
Best regards,
Angela, JA Customer Care
*********************** ************ **** **Initial Complaint
Date:02/03/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was just contacted by my bank, asking whether I just made a $55 purchase from you guys. I said “no” and am now contacting you to find out why you dinged my account today. I tried to do it via your online chat, but it kept wanting me to join and pay so I could get more information. That seems shady. The remedy I am seeking is to for you to refund the money and stay away from my bank account. Thanks, JonBusiness Response
Date: 02/03/2024
Hello Jon,
Thank you for contacting JustAnswer.
We apologize for the experience you had. It looks like you accepted an offer to try our monthly membership program, when you posted your question on our website when you posted your Microsoft Office question on the site. The membership bills automatically to avoid disruptions in service. You would've seen a message similar to this when you signed up: *************************************
We have processed your refund request. I assure you that moving forward you will not see any recurring membership charges.
Let me know if you need further assistance.
Best regards,
Angela, JA Customer Care
*********************** ************ **** **Initial Complaint
Date:02/03/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company committed false advertising under ************* law.They said they would charge me $5 for an initial question in this category. They charged me $60.00.Business Response
Date: 02/03/2024
Hello,
Thank you for contacting JustAnswer.
I hope you're having a great weekend. I certainly understand your concerns and I would like to help ease them by letting you know that JustAnswer has an A rating with the Better Business Bureau.Moreover, we extend our sincere apologies for any inconvenience caused. It appears that you selected our monthly membership program upon posting your question on our platform. The membership is configured to bill automatically, guaranteeing seamless service. As part of the sign-up procedure, you would have encountered a message similar to the one below:
*************************************After reviewing your account, your membership charge was already refunded on 2/3/2024. The funds are made available to your bank the next business day. However, it may take 3-5 business days to release the funds back to your account depending on their policy. Moving forward, you will not see any recurring membership charges.
We do appreciate you for giving JustAnswer a try. If I can be of further assistance, please let me know.Kind regards,
Violet
JustAnswer Customer Care
************************************************************* or *******************Initial Complaint
Date:02/03/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Yesterday, 2-1-24, while looking at the website I asked a question. I was directed to click on the link for $1 (fully refundable) I could chat with someone. I clicked, it wanted to charge me $35- there was no other option but to pay it. I moved forward as I thought Id probably see something on the next screen or get an email, or something about it - nope! I thought the company was on the up and up, not that I was purposefully being deceived, I didnt receive or see anything about the price difference. I only found a place to cancel my subscription. I didnt see anywhere that this was a subscription thing. Several I saw something come up on my phone, goes away in a blink of a eye. first of all. Then I saw where I could use the service until the next renewal. Not what I was led to believe. I sent a message explaining that I want to cancel, I also requested a refund. I received an email saying the subscription has been cancelled. Again not what was requested. Today *** had several emails with the company explaining this to them. *** being told, no refunds. Too bad - so sad. I clicked the button to be charged therefore Im charged. I explained how deceitful the message with the link was. Its seems like a scam - tell the consumer one thing, have something else happen, then blame it on the customer for following the directions given by their company. I would not have paid $35 to ask someone for their option. A refundable $1, sure. Now Im going to have to remember to keep checking my change card to ensure they dont charge me again, if they do i guess Im going to be fighting a brick wall of a company again.Business Response
Date: 02/03/2024
Hello,
Thank you for contacting JustAnswer via BBB.
i hope you're having a great weekend. I hope your day is going well. I certainly understand your concerns and I would like to help ease them by letting you know that JustAnswer has an A rating with the Better Business Bureau.
Moreover, we extend our sincere apologies for any inconvenience caused. It appears that you selected our monthly membership program upon posting your question on our platform. The membership is configured to bill automatically, guaranteeing seamless service. As part of the sign-up procedure, you would have encountered a message similar to the one below:
*************************************
As a courtesy to you, I have canceled your membership payment. You will not receive a credit to your account since the payment was not processed. It will simply fall off from your account within the next 3 to 5 business days depending upon your bank's policy. Moving forward, you will not receive any recurring charges.
Should you need further assistance, please let me know and I would be happy to help.Kind regards,
Violet
JustAnswer Customer Care
************************************************************* or *******************Customer Answer
Date: 02/03/2024
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
Date:02/02/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Feb. 2, **** they charged my checking account for $1.00, then $55.00. I don't know who this is and certainly didn't give them my credit card number! Have filed two disputes with my bank today and cancelled my debit card.Business Response
Date: 02/03/2024
Hello,
Thank you for contacting JustAnswer via BBB.
I hope you're having a great weekend. I would like to acknowledge that you are contacting us because of unknown charges. I certainly understand your concerns and I would like to help ease them by letting you know that JustAnswer has an A rating with the Better Business Bureau.
Meanwhile, JustAnswer is a paid membership only service focused on providing value, speed, convenience, and 24/7 professional services to our customers by connecting them with experts under various categories.
Upon entering a question on our website, a customer is directed to a payment screen that details a one-time fee as well as a membership fee. This enables you to use our services whenever you need until the end of the membership.
After reviewing your account, you were able to post a question under our Software category regarding your computer calendar that could not be opened. Additionally, if someone's credit card information is used, the person will not have the email address as this information is not located on the card. However, both pieces of information are on your account. Usually the case is that the customer simply forgot they posted a question or they find that a family member or friend posted the question.
As a courtesy to you, , we have gone ahead and closed the account and the deposits have been refunded. The funds are made available to your bank the next business day. However, the bank may take 3-5 business days to release the funds back to your account depending on their policy.
Should you need further assistance, please let me know and I would be happy to help.
Kind regards,
Violet
JustAnswer Customer Care
************************************************************* or ******************Customer Answer
Date: 02/03/2024
Complaint: 21240417
I am rejecting this response because: They have agreed to refund $55 of the $56 they took out of my account, however the debit card number they say they will refund it to has been cancelled, due their fraudulent charges. How do I get my money back now? I have not received my new debit card, and will be extremely hesitant to give it to them when I do receive it.
Sincerely,
*********************************Business Response
Date: 02/05/2024
Hello *******,
Thank you for your reply.
Even if your card has been canceled, the refund would still be returned to your bank account. The funds might not show up until Friday but they have been refunded. Please reach out to your bank if you have additional concerns.
Best,
*****, JustAnswer Customer Care
************************************************************ or
*******************Customer Answer
Date: 02/06/2024
Complaint: 21240417
I am rejecting this response because: They charged my account twice. Once for $55 and once for $1. They have refunded the $55 and it is in my bank account but they have not refunded the $1. I have contacted them twice about this $1, but neither of their responses sounded like they even read my email. They just keep saying they refunded the $55, which they did, but they are completely ignoring my emails about the other $1.Frankly, I give up!
Sincerely,
*********************************Customer Answer
Date: 02/07/2024
Just Answer has refunded the remaining $1 they took from my account. Though I'm not happy about this hassle, I am sitisfied to get my money back. Thank you for your assistance.
*********************************Initial Complaint
Date:02/02/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
February 2023, I had posted a software related question on ****** website. JustAnswer picked up my query and asked me to pay $2.00 for an answer, which I did. I entered my credit card details along with my contact info., as required by the JustAnswer website. I thought this was a one time payment, and have never used the service since then.Last month while I was reviewing my statement, I was surprised to find that JustAnswer has been charging me $66.00 "monthly membership", from February 2023 onwards, until last month, that is, January ****. I have never authorized these payments.They have taken a total of $792.00 from me, and never notified me of these payments they were withdrawing from my credit card, not by email or text message either. My account was cancelled today and JustAnswer refunded $66.00 for January **** payment. $792.00 is a lot of money, for a retired senior citizen and for something that I did not sign up for.Upon reviewing the long running list of complaints on the JustAnswer BBB site, I found that I am not the only one who has been a victim of the deceptive practices.Appreciate your help in this matter and appeal to refund me $726.00.Business Response
Date: 02/03/2024
Hello Anit,
Thank you for contacting JustAnswer.
I hope you're having a great weekend. I hope your day is going well. I certainly understand your concerns and I would like to help eae them by letting you know that JustAnswer has an A rating with the Better Business Bureau.
We extend our sincere apologies for any inconvenience caused. It appears that you selected our monthly membership program upon posting your question on our platform. The membership is configured to bill automatically, guaranteeing seamless service. As part of the sign-up procedure, you would have encountered a message similar to the one below:
*************************************
Upon reviewing your account, you were able to autorefund your membership on 2/2/2024. As a coutesy to you, I have issued a refund of your remaining 10 monthly memberships at CA$66 each. The funds are made available to your bank the next business day. However, it may take 3-5 business days to release the funds back to your account depending on their policy. Moving forward, you will not see any recurring membership charges.
We do appreciate you for giving JustAnswer a try. If I can be of further assistance, please let me know.
Kind regards,
Violet
JustAnswer Customer Care
************************************************************* or *******************Customer Answer
Date: 02/15/2024
******** style="color: black; font-size: 10.5pt; font-family: Verdana, sans-serif;">Hello Sir/Madam ******** style="color: black; font-size: 10.5pt; font-family: Verdana, sans-serif;">Please reference to the above complaint against JustAnswer issue, please note that JustAnswer has still not refunded my due money C$ 66x11= C$726 that JustAnswer promised to return in 3-5 business days and credit to our Bank A/C, but it's been 9 business days now, I haven't received any payment from JustAnswer. ******** style="color: black; font-size: 10.5pt; font-family: Verdana, sans-serif;">Business Response
Date: 02/15/2024
Hello Anit,
I apologize that we missed that step.
I have just issued a refund for the ten membership charges at CA$66 each. You should see those back in your account within the next 3-5 business days.
Please reach out if you need further assistance.
Best,
*****, JustAnswer Customer Care
************************************************************ or
*******************Customer Answer
Date: 02/20/2024
Complaint: 21239891
I am rejecting this response because:I appreciate you opening the complaint. As per the correspondence with BBB, it was mentioned that JustAnswer would refund my money back in 3 to 5 business days. Since it has past 3-5 business days, and no refund credited to my account, I contacted your office.
I did not realize that I had to respond back the business response through the complaint portal, my apologies.
I have confirmed with my bank that Ive not received any refund as of today.
I greatly appreciate your help in resolving this issue.
Regards,
Sincerely,
*********************************Business Response
Date: 02/20/2024
Hello,
Thank you for writing back. The funds should be made available to your bank the following business day and will appear on your next billing statement.
I assure you that moving forward you will not see any recurring membership charges.
If I can be of further assistance, please let me know.
Best regards,
******, JA Customer Care
************************************************************* ********************Customer Answer
Date: 03/01/2024
Hello
I wanted to inform that JustAnswer has refunded the money.
Thank you for your pursuing the case with the vendor to get a closure.
Really appreciate it.
Anit Mukhopadhyay
Initial Complaint
Date:02/02/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This incident occurred on 2/1/24. I got locked out of my mother's car (left electronic the key inside) and the doors were locked. I did a ****** search to try and figure out where it led me to just ask website. I posted my question on there and signed up where it told me it was going to be a $5 dollar charge. I briefly spoke to an agent but I was able to figure things out on my own and literally talked to him for 3 minutes as I did not need his help. The problem is that when I looked at my bank account today, I was not charged $5 ... I was charged $39. Not Cool.Business Response
Date: 02/03/2024
Hello,
Thank you for contacting JustAnswer via BBB.
i hope you're having a great weekend. I certainly understand your concerns and I would like to help ease them by letting you know that JustAnswer has an A rating with the Better Business Bureau. Meanwhile, I'm sorry to hear that you didnt receive an answer that satisfied your question. This is definitely not the experience that we want to create for our customers. But I am glad you contacted us so we have the opportunity to rectify this.
Moreover, we extend our sincere apologies for any inconvenience caused. It appears that you selected our monthly membership program upon posting your question on our platform. The membership is configured to bill automatically, guaranteeing seamless service. As part of the sign-up procedure, you would have encountered a message similar to the one below:
*************************************
Furthermore, as a courtesy to to you, I have canceled your membership payment. You will not receive a credit to your account since the payment was not processed. It will simply fall off from your account within the next 3 to 5 business days depending upon your bank's policy. Moving forward, you will not receive any recurring charges.
Should you need further assistance, please let me know and I would be happy to help.Kind regards,
Violet
JustAnswer Customer Care
************************************************************* or *******************Initial Complaint
Date:02/02/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
October, 2023. I purchased a *** **** TV from ******. I tried to contact ****** Consierge service. The internet transferred me to Justanswer. I was charged $1 for them answering the phone. They had someone call me back. Aftersome conversation that identified that they could not help, they said that they would hang up and I would be billed for the time they spent determining that they could not help me. I had 2 or 3 more calls from Justanswer. All of the calls were placed against my ******** Card. I am now being billed for continuing service from a company that can not help me. I have asked ******** not to pay them but there is a recurring charge on my present bill.Business Response
Date: 02/02/2024
Hello Joe,
Thank you for contacting JustAnswer.
We apologize for the experience you had. It looks like you accepted an offer to try our monthly membership program, when you posted your question on our website. The membership bills automatically to avoid disruptions in service. You would've seen a message similar to this when you signed up: *************************************
We have processed your refund request. I assure you that moving forward you will not see any recurring membership charges.
Let me know if you need further assistance.
Best regards,
Angela, JA Customer Care
*********************** ************ **** **Customer Answer
Date: 02/05/2024
Complaint: ********
I am rejecting this response because: JustAnswer has billed several times. I would like everything they have billed returned to me as they never said anything except they do not respond to my complaint. Yesterday while working with ****** on a tax program, JustAnswer was near the top of a complaint response list. I bypassed them because I recognized them. This is continuing fraud and no answers are ever shared.
Sincerely,
Joe *******Business Response
Date: 02/05/2024
Hello Joe,
I apologize for your experience.
The charges for the phone calls and the membership have been refunded. Your membership has been turned off so you won't see any recurring charges.
Best,
Julie, JustAnswer Customer Care
********************** **
************ ******Initial Complaint
Date:02/02/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Today, February 2, **** I chatted just answer seeking a physicians help with a diagnosis of whatever illness I currently have. They proceeded to chat me back and say that I would be charged $5 for the chat with the physician. I was then charged $51 and subscribed to a monthly membership which had a monthly charge of, I believe, $70, without my permission. I was obviously extremely upset about this, so I called them to ask for a refund of which they did say was an option during the chat. The lady on the phone told me that the membership fee of $49 was not eligible for refund. So now the math isnt even adding up. Im even more mad now, so I threatened to file a complaint with the BBB and her attitude completely changed. She immediately put me on hold and when she took me off hold said that she went ahead and canceled my membership and refunded all my money. I got a text message confirming the refund and an email. This company is a joke.Business Response
Date: 02/02/2024
Hello,
Thank you for contacting JustAnswer.
We apologize for the experience you had. It looks like you accepted an offer to try our monthly membership program, when you posted your question on our website. The membership bills automatically to avoid disruptions in service. You would've seen a message similar to this when you signed up: *************************************
We have processed your refund request. I assure you that moving forward you will not see any recurring membership charges.
Let me know if you need further assistance.
Best regards,
******, JA Customer Care
************************************************************* ********************
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