Important information
- Customer Complaint:
BBB’s business profile for Just Answer was created in June 2006, and a review of Just Answer complaints was completed in September 2025. Complaints state concerns regarding unauthorized charges and unclear membership subscription practices.
Please note that Just Answer is a monthly membership-based service. BBB encourages users to review the following prior to using JustAnswer
Terms of Service (Section 9: Fees, Refund and Cancellation Policy)
Top FAQs
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Complaints
This profile includes complaints for JustAnswer's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 8,497 total complaints in the last 3 years.
- 2,363 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/02/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I asked a question regarding tax on Just Answer website on Tuesday Feb. 27, 2024. I paid $2 + $40 membership fee at that time. The only reason I agreed to pay the $40 membership fee was because it says on the payment page that the fee can be refunded if membership is cancelled within the first 7 days (a 7 day free trial). I had two experts that answered my questions. However, I find the answers not very useful since the answers was either wrong or nothing more than what I already found on the internet. Therefore, I cancelled my membership on Friday, Mar. 1, 2024. However, when I cancelled the membership, JustAnswer did not indicate I will get a refund of my $40 membership fee as promised on the payment page (fully refunded if cancelled within the first 7 days). It only stated that I will not be charged for my next month membership. When I try to contact support and indicated I want a refund, the ** told me all supervisors are busy.
Business Response
Date: 03/02/2024
Hello,
Thank you for contacting JustAnswer.
We apologize for the experience you had. It looks like you accepted an offer to try our monthly membership program, when you posted your question on our website. The membership bills automatically to avoid disruptions in service. You would've seen a message similar to this when you signed up: *************************************
We have canceled your payment. I assure you that moving forward you will not see any recurring membership charges.
Let me know if you need further assistance.
Best regards,
******, JA Customer Care
************************************************************* ********************Initial Complaint
Date:03/02/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had a problem with **************** 365 and my ****** search took me to Just Answer. I thought this was a ********* technical support site and the $1 charge to my credit card was just to confirm my subscription. I was prompted to ask my question and received a completely useless response. Subsequently a $65 charge appeared on my credit card. I was not to my knowledge or understanding advised of this fee.Business Response
Date: 03/02/2024
Hello,
Thank you for contacting JustAnswer.
We apologize for the experience you had. It looks like you accepted an offer to try our monthly membership program, when you posted your question on our website. The membership bills automatically to avoid disruptions in service. You would've seen a message similar to this when you signed up: *************************************
We have canceled your payment. I assure you that moving forward you will not see any recurring membership charges.
Let me know if you need further assistance.
Best regards,
******, JA Customer Care
************************************************************* ********************Customer Answer
Date: 03/03/2024
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me. I would, however, be remiss if I did not add that I believe JustAnswers business practices are, at best, deceptive and, at worst, fraudulent. I will never use this service nor will I encourage anyone to do so.
Sincerely,
***************************Initial Complaint
Date:03/02/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Date of transaction: 03/01/2024 On this date I contacted Jus Ask (Ask Lawyer on call) with the intention of getting help with an issue related to may landlord. The website indicates that a charge for $5 will be made to access their service. But after all they charged me an extra $46.00. They put me in touch with what seems to be a bot, asking generic questions, but nothing specific. They were supposed to recommend a local lawyer so I can explain my case. None of this happened and they still charged me. I feel like their way of conducting business is deceitful and missleading.Business Response
Date: 03/02/2024
Hello ********,
Thank you for contacting JustAnswer.
We apologize for the experience you had. It looks like you accepted an offer to try our monthly membership program, when you posted your Landlord-Tenant question on our website. The membership bills automatically to avoid disruptions in service. You would've seen a message similar to this when you signed up: *************************************
We have canceled your payment. I assure you that moving forward you will not see any recurring membership charges.
Let me know if you need further assistance.
Best regards,
******, JA Customer Care
************************************************************* ********************Initial Complaint
Date:03/02/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I asked a question on Just Answer and didn't receive a satisfactory reply and didn't realize that by signing for $1 Just Answer would enroll me as a member for a monthly fee of $55. I want my $55 refunded to my credit card.Business Response
Date: 03/02/2024
Hello ****,
Thank you for contacting JustAnswer.
We apologize for the experience you had. It looks like you accepted an offer to try our monthly membership program, when you posted your Microsoft Office question on our website. The membership bills automatically to avoid disruptions in service. You would've seen a message similar to this when you signed up: *************************************
We have canceled your payment. I assure you that moving forward you will not see any recurring membership charges.
Let me know if you need further assistance.
Best regards,
******, JA Customer Care
************************************************************* ********************Initial Complaint
Date:03/02/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was told I would be charged $5 for the service for my question. Nothing was stated about the additional $46 membership fee. I tried resolving this with the company to no avail. They have rectified this same issue with other users online but were not even concerned with what I was telling them. I agreed to $5 but not $46. I am looking for a refund of the $46 portion of the bill. I have already cancelled the membership. I wish I had read the complaints beforehand but they appeared to be legit when they actually were deceptive.Business Response
Date: 03/02/2024
Hello ****,
Thank you for contacting JustAnswer.
We apologize for the experience you had. It looks like you accepted an offer to try our monthly membership program, when you posted your Medical question on our website. The membership bills automatically to avoid disruptions in service. You would've seen a message similar to this when you signed up: *************************************
We have canceled your payment. I assure you that moving forward you will not see any recurring membership charges.
Let me know if you need further assistance.
Best regards,
******, JA Customer Care
************************************************************* ********************Customer Answer
Date: 03/02/2024
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
Date:03/02/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
3/1/24 I contacted this service to help resolve a problem with my landlord. I thought I was paying a $5 signup charge and if any additional charges were to be added it would be clearly indicated. I was referred to a chat line and after a lengthy description told Id be sent to a lawyer. After waiting for said lawyer to join the chat I hit some prompt on screen and a screen appeared saying to download the app for faster responses. I did so and was finally joined by someone who asked a couple questions regarding my previous lengthy description. I answered them and received no further feedback. A couple attempts were made inquiring if Id be receiving any responses-none.Business Response
Date: 03/02/2024
Hello ***,
Thank you for reaching out.We're very sorry that you didn't get a response in the time frame you expected. Experts typically respond within moments of the question being posted. In the future, if you have problems getting a response we'd be more than happy to find an Expert to assist you.
We have canceled your payment. I assure you that moving forward you will not see any recurring membership charges.
Let me know if you need further assistance.
Best regards,
******, JA Customer Care
************************************************************* ********************Initial Complaint
Date:03/02/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I found this site to.ask a legal question. It was offered as a $1 for a first time question. I was charged $5 and a $60 monthly membership fee that I was never asked or told I would be charged. I called customer service to be told they do not issue refund and was hung up on by all the reps and promised a manager would call me which of course they didn't. It's not right to charge people and enroll them in a membership without making them aware.Business Response
Date: 03/02/2024
Hello ******,
Thank you for contacting JustAnswer.
We apologize for the experience you had. It looks like you accepted an offer to try our monthly membership program, when you posted your Legal question on our website. The membership bills automatically to avoid disruptions in service. You would've seen a message similar to this when you signed up: *************************************
We have canceled your payment. I assure you that moving forward you will not see any recurring membership charges.
Let me know if you need further assistance.
Best regards,
******, JA Customer Care
************************************************************* ********************Initial Complaint
Date:03/02/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
February 25, 2024 at about 8pm. I clicked on what appeared to be a Spectrum link to inquire about internet service outages in my area. Was connected to an answer service. Was asked to input credit card with the understanding that $1 would be charged but refunded later. After doing this it became clear this was not Spectrum. Within 30 minutes a charge hit my credit card for $46 in addition to the $1. I received an email welcoming me to their "service". Within that email it gave instructions on how to cancel "membership". Didn't know I was a "member". I immediately cancelled. All this was within one hour. I contacted the ********** office and spoke to a rep. who assured me I had cancelled. Even so, the charge remains. I hope this scam can be exposed. I noticed a class action lawsuit was filed and the company found guilty. If I could join this, I certainly would. This type of deceitful business practice should be exposed and those responsible should be criminally prosecuted.Business Response
Date: 03/02/2024
Hello ***,
Thank you for reaching out to us at JustAnswer and we apologize for the confusion.
We noticed that you visited us thinking we were Spectrum. Were not associated with that company but we do have Experts available that are able to answer questions for you regarding their goods and services. We do advertise on search engines like ****** and it is possible that one of our advertisements came up when you were searching the web for an answer to your question.
We have processed your refund request. I assure you that moving forward you will not see any recurring membership charges.
Let me know if you need further assistance.
Best regards,
******, JA Customer Care
************************************************************* ********************Customer Answer
Date: 03/02/2024
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
Don QueenInitial Complaint
Date:03/02/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I didn't ask for the whole service. I was under the impression it was for $2.00. I looked into my account later that night on Feb 29th. They went into it and removed $ 66. That I didn't consent to.Business Response
Date: 03/02/2024
Hello *********,
Thank you for contacting JustAnswer.
We apologize for the experience you had. It looks like you accepted an offer to try our monthly membership program, when you posted your question on our website. The membership bills automatically to avoid disruptions in service. You would've seen a message similar to this when you signed up: *************************************
We have canceled your payment. I assure you that moving forward you will not see any recurring membership charges.
Let me know if you need further assistance.
Best regards,
******, JA Customer Care
************************************************************* ********************Customer Answer
Date: 03/04/2024
Complaint #********
The company has given me my money back. They are not a very good company
Initial Complaint
Date:03/02/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Session ID ************ 2/17/2024 As expressed on your site's Chat column I was dissatisfied with your Technician and his generic solutions. I have attached images of portions on your Chat dialog where I state I no longer wish to use this service, and will cancel. Subsequently, your Chat person insisted he/she could provide another Technician. I agreed to try as long as I didn't receive another set of generic diagnostic/solution service. However, at this point I had been online for nearly an hour since the start. I waited another 20 mins but was not contacted by the 2nd Technician and was unable to stay online any longer, so I closed the session.I require you to provide me complete copies of the Chat dialog I conducted with your Technician. As I declined your/his offer to address my problem over the phone (what a scam fee!!) the copy of the Dialog msg provides - in writing - all the information I discussed.After cancelling, on one of your screens was a customer support / feedback entry screen, in which I detailed my dissatisfaction with your service. However, I got a response that indicated my message had been "delivered" to some non-existent address and gave no further acknowledgement of my "dispute" details.In reviewing your Refund notice "But once a question has been made on JustAnswer and its family of brands, the charge is non-refundable" you do not acknowledge your failure to deliver your website solution!!This is a dispute that I will refer to PayPal if you do not Respond nor provide the Chat Dialog screens I have requested.Business Response
Date: 03/02/2024
Hello,
Thank you for reaching out to us at JustAnswer via BBB.
I hope you're having a great weekend. I'm sorry to hear that you didnt receive an answer that satisfied your question. This is definitely not the experience that we want to create for our customers. But I am glad you contacted us so we have the opportunity to rectify this. Meanwhile, the Experts who answer our customer questions are verified by an external source to ensure the proper licensing, credentials, and education are in place for their area of expertise. Additionally, they are required to complete a series of exams so we can ensure proper and up-to-date knowledge.
Moreover, I certainly understand your concerns and I would like to help ease them by letting you know that JustAnswer has an A rating with the Better Business Bureau. As a courtesy to you, I have issued a refund of your payment. The funds are made available to your PayPal account the next business day. However, it may take 3-5 business days to release the funds back to your Paypal account depending on their policy. Moving forward, you will not see any recurring membership charges.
We do appreciate you for giving JustAnswer a try. If I can be of further assistance, please let me know.
Kind regards,
Violet
JustAnswer Customer Care
************************************************************* or *******************
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