Complaints

This profile includes complaints for JustAnswer's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

JustAnswer has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  JustAnswer

  San Francisco, CA 94129-1707

  
• 

  Just Answer

  440 N. Barranca Ave #7508 Covina, CA 91723

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/09/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Website said 1 dollar charge that was fully refundable then buried in fine print that there was also a 29 dollar membership fee. Straight up scam. Realized right after charge and demanded my money back and they refused.I contacted them twice demanding a refund and they refused. The third time I threatened to file a report with you guys and they gave me my money back.

  

  Business Response

  Date: 03/10/2024

  Hello, 
  
  Thank you for reaching out to us at JustAnswer via BBB.
  
  I hope you're having a great weekend. I would like to ease your concerns regarding the charges associated to your account by letting you know that JustAnswer has an A rating with the Better Business Bureau. 
  
  Meanwhile, upon reviewing your account, it appears that you have agreed to our monthly program when you posted your question on our platform. The membership is set up to automatically bill to ensure uninterrupted service. During the sign-up process, you would have encountered a message similar to this: 
  
  *************************************
  
  Moreover, although the membership is not eligible for refund as stipulated under our Terms of Service, as a courtesy to you, your membership payment has been refunded on 3/9/2024. The funds are made available to your bank the next business day. However, it may take 3-5 business days to release the funds back to your account depending on their policy. Moving forward, you will not see any recurring membership charges.
        
  We do appreciate you for giving JustAnswer a try. If I can be of further assistance, please let me know.
  
  
  Kind regards,
  
  Violet
  JustAnswer Customer Care
  ************************************************************* or *******************
  
  
  
  
  
  

• Initial Complaint

  Date:03/09/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was in ******* in 2023 and had an urgent question I needed to ask my bank. On April 24, 2023, when I couldn't find a phone number to reach a human, I clicked on a link on the bank's website which didn't say anything about taking me to JustAnswer.com. I agreed to a $1.25 charge. I didn't get an answer from them, and then on April 27 they charged me another $48.76 and carried on charging me. I rarely use this credit card except for some automatic charges on it and so I only discovered what they'd been doing today while preparing my taxes. I just canceled on their website but I'm furious about this. They stole $540.46 (plus the $1.25 I agreed to pay) from me. My documentation is my credit card statements, which I can share if that would be any help in getting a refund.

  

  Business Response

  Date: 03/10/2024

  Hello, 

  Thank you for reaching out to us at JustAnswer via BBB.
  

  We would love the opportunity to look into this matter, so we've reached out privately to resolve your concern. Please do keep an eye on your email's inbox.

   

  Kind regards,
  
  Violet
  JustAnswer Customer Care
  ************************************************************* or *******************
  
  

   

  Customer Answer

  Date: 03/10/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:03/09/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  they keep on charge me every month , i use them only one time and they didn't resolve my problems , so i want to cancel everything , they are stealing my money and they don't give you the chance to cancel after 30 days , this people are criminals . iwant to cancel the subscription but i don't know how , thanks i appreciate your help .

  

  Business Response

  Date: 03/10/2024

  Hello, 
  
  Thank you for reaching out to us at JustAnswer via BBB.
  
  I'm sorry to hear that you didnt receive an answer that satisfied your question. This is definitely not the experience that we want to create for our customers. In addition, I would like to ease your concerns regarding the charges associated to your account by letting you know that JustAnswer has an A rating with the Better Business Bureau. 
  
  Meanwhile, upon reviewing your account, it appears that you have agreed to our monthly program when you posted your question on our platform. The membership is set up to automatically bill to ensure uninterrupted service. During the sign-up process, you would have encountered a message similar to this: 
  
  *************************************
  
  As a courtesy to you, I have canceled your recent membership payment. This is showing as 'reversed' or 'voided' on our end. This means that we were able to cancel the transaction before the funds left your account. When this happens the charge will just disappear from your account because it was never finalized.
  
  Moreover, your January and February 2024 membership payments were processed for refund. The funds are made available to your bank the next business day. However, it may take 3-5 business days to release the funds back to your account depending on their policy. Moving forward, you will not see any recurring membership charges.
        
  We do appreciate you for giving JustAnswer a try. If I can be of further assistance, please let me know.
  
  
  Kind regards,
  
  Violet
  JustAnswer Customer Care
  ************************************************************* or *******************
  
  
  
  
  
  

• Initial Complaint

  Date:03/09/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I accidentally subscribed to your website, didnt realise that wasnt in ********* It was a subscription for doctors help online I sent request to unsubscribe however I am still having deductions from my account Please assist

  

  Business Response

  Date: 03/09/2024

  Hello,
  
  Thank you for contacting JustAnswer.
  
  We apologize for the experience you had. It looks like you accepted an offer to try our monthly membership program, when you posted your question on our website. The membership bills automatically to avoid disruptions in service. You would've seen a message similar to this when you signed up: *************************************
  
  We have canceled your payment. I assure you that moving forward you will not see any recurring membership charges.
  
  Let me know if you need further assistance. 
  
  Best regards,
  
  ******, JA Customer Care 
  ************************************************************* ********************
  
  

• Initial Complaint

  Date:03/09/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  3/8/24. Went on line to Just Answer Veterinary. Cost 5 dollars. In filling in required questions and information. The question was at the beginning and then you fill out information. In filling and finishing personal questions, I seen how they were going to use my personal information with others. I immediately stopped and cancelled. All this is done in a chat. They took my cancelled request. I saw that not only did they take the initial 5 dollars, they took 35 dollars. A total of 40 dollars! I agree to the 5 but not the 35 dollars membership fee. I went round and round with them. I feel like I was hustled. They refuse to refund me the month membership cost. I cancelled before I received the answer I asked. I did not sign up for their membership . I am being charged wrongly.

  

  Business Response

  Date: 03/09/2024

  Hello *******,
  
  Thank you for contacting JustAnswer.
  
  We apologize for the experience you had. It looks like you accepted an offer to try our monthly membership program, when you posted your Dog Vet question on our website. The membership bills automatically to avoid disruptions in service. You would've seen a message similar to this when you signed up: *************************************
  
  We have canceled your payment. I assure you that moving forward you will not see any recurring membership charges.
  
  Let me know if you need further assistance. 
  
  Best regards,
  
  ******, JA Customer Care 
  ************************************************************* ********************
  
  

• Initial Complaint

  Date:03/09/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to contact anyone at the website in question and I can't get in touch with anyone except an AI assistant who takes me through the same loop. I haven't had any luck with speaking to anyone in regards to getting a refund for a service I've never used. I had to block access to my banking and set new things up incase they tried to take more. I've been trying two days now to contact someone but only way to speak to anyone real is to pay this company even more money.

  

  Business Response

  Date: 03/09/2024

  Hello,
  
  Thank you for contacting JustAnswer.
  
  We're sorry for the trouble this has caused you. There is no charge associated with your email address or phone number. If you see a charge on your PayPal or bank account, this means you have another account. I will need the username and/or email on that account in order to assist further. 
  
  Thank you in advance for your cooperation. I'm looking forward to your response. Please let me know if you need further assistance.
  
  Best regards,
  
  ******, JA Customer Care 
  ************************************************************* ********************

• Initial Complaint

  Date:03/09/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or about Feb. 3/24 I was trying to contact *****com with a question about a Sellers site having to do with the fact that their site did not ship to ****** when this site popped up (JustAnswer.com/help ********** CA. I assumed it was an affiliate of ***** They asked for a minimal charge for the service and suggested that I sign up for their service. There was at no time any mention of a monthly charge for joining their site.Then on my credit card statement of February I saw a Feb. 6/24 charge of $66.00 dollars from JustAnswer although when contacted by them to see if they had been any help I replied " no " and replied that the Seller had figured out the problem and made the correction.Then once again on my next credit card statement for Mar/24 was another charge of $66.00 from JustAnswer.Just yesterday Mar8/24 I mentioned this to my daughter who is more internet savvy and she took my phone, looked up this business, found where to cancel subscription to Just Answer. I would like my 2 charges of $66.00 to be returned.

  

  Business Response

  Date: 03/09/2024

  Hello *******,
  
  Thank you for reaching out to us at JustAnswer, and we sincerely apologize for any confusion you may have experienced.
  
  It appears that you clicked on an advertisement for JustAnswer, which directed you to our platform. JustAnswer is a third-party question and answer site that connects users with verified Experts across various categories, including Legal, ************************* Appliances, Automotive, and more.
  
  As a courtesy, we have processed a cancellation of your charges. I assure you that moving forward, you will not see any recurring membership charges.
  
  We appreciate your understanding, and if you have any further questions or if there's anything else we can assist you with, please do not hesitate to let us know. 
  
  Best regards,
  
  ******, JA ************* *********************************** ********************
  
  

  Customer Answer

  Date: 03/10/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:03/09/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid a $1.00 fee to ask a question to a Mechanic Expert, and the company it only charged me the $1.00 for the question, but they also charged me an UNAUTHORIZED TRANSACTION of $34.00 for a membership that I did NOT agree to. The date of the transaction was on February 28th, 2024. I IMMEDIATELY contacted the company the very next day when I noticed that .y card declined when I went to pay my utilities and I went I to my account to find that they made an UNAUTHORIZED TRANSACTION. The company rep stated they cancelled my membership and that I would receive my money back into my account within 5 days. Today is March 9th, 2024 and I have yet to receive my money back.

  

  Business Response

  Date: 03/09/2024

  Hello *********,
  
  Thank you for contacting JustAnswer.
  
  We apologize for the experience you had. It looks like you accepted an offer to try our monthly membership program, when you posted your Pontiac question on our website. The membership bills automatically to avoid disruptions in service. You would've seen a message similar to this when you signed up: *************************************
  
  We have canceled your payment. I assure you that moving forward you will not see any recurring membership charges.
  
  Let me know if you need further assistance. 
  
  Best regards,
  
  ******, JA Customer Care 
  ************************************************************* ********************
  
  

• Initial Complaint

  Date:03/09/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is a result of interaction with Just Answer on March 8, 2024 at about 3:00pm/PST. I am having trouble connecting my Hewlett Packard printer to the internet. I was referred to the HP.com/callme site by HP call line. This took me to the Just Answer website. The initial fee of $1.00 was to get started. After trying to use the chat feature, I selected the option to pay $39.00 to speak with a live representative who would call me back. I also selected the membership fee of $55.00 for ongoing technical support. After waiting a period of time, I called customer service and spoke with **** who assured me I would receive a call back today. I cancelled the membership (at 9:09pm/PST) so I would not be charged the $55.00 going forward. I will consider the $55.00 a loss. I am however requesting a refund of the $39.00 charged to speak with a representative. I will retain all of the text messages sent by JustAnswer.

  

  Business Response

  Date: 03/09/2024

  Hello *******,
  
  Thank you for reaching out to us at JustAnswer, and we sincerely apologize for any confusion you may have experienced.
  
  It appears that you clicked on an advertisement for JustAnswer, which directed you to our platform. JustAnswer is a third-party question and answer site that connects users with verified Experts across various categories, including Legal, ************************* Appliances, Automotive, and more.
  
  As a courtesy, we have processed a cancellation of your charges. I assure you that moving forward, you will not see any recurring membership charges.
  
  We appreciate your understanding, and if you have any further questions or if there's anything else we can assist you with, please do not hesitate to let us know. 
  
  Best regards,
  
  ******, JA ************* *********************************** ********************
  
  

  Customer Answer

  Date: 03/10/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:03/09/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In December 2023 I was under the impression that JustAnswer.com was going to give me medical advice. Like an advice nurse or recommend the best thing for my issue. I was also led to beleive that I had to pay a fee to get the info. I went through a long drawn out process of him asking me questions. Almost 20 minutes. To have him tell me that he couldn't help me. So I wasn't satisfied. Paid $46.00 for that. Fine. I accepted that. And when I was done with trying to get help, I was upset but moved on. Until I'm looking at my latest bank statement (February 2024) and see that I have been charged $46.00 in January 2024, February 2024, and March 2024!! Never signed up for a subscription. Never gave permission to keep charging me. Was never notified of a free trial and then a charge after trial ends. I was only told I was paying for service one time as I was using the service. I went online to see and I hadn't even created an account with them. But I had to to look further. It has a cancel button but does not say for what or how much ect... I am also disputing these charges with my bank. Thank you.

  

  Business Response

  Date: 03/09/2024

  Hello ******,
  
  Thank you for contacting us. We want to inform you that we do not provide prescriptions or medical clearances on our website. Our platform is designed to offer general information only, and we strongly recommend that any medical concerns be addressed by a healthcare professional in person.
  
  We have processed a refund for you. If you have any further questions or require assistance with anything else, please don't hesitate to reach out.
  
  Best regards,
  
  ******, JA Customer Care 
  ************************************************************* ********************
  
  

  Customer Answer

  Date: 03/12/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************