Complaints

This profile includes complaints for JustAnswer's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  JustAnswer

  San Francisco, CA 94129-1707

  
• 

  Just Answer

  440 N. Barranca Ave #7508 Covina, CA 91723

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They claim to have US bar certified attorneys answering customer questions, it is very clear that it is either a bot or someone just using ****** in a foreign country. The person on the other end barely understood my question in plain English, couldn't give any detail and the answers were almost verbatim generic ****** responses. What they advertise is completely fake and a lie

  

  Business Response

  Date: 05/18/2024

  Hello ****, 

  Thank you for sharing your JustAnswer experience via BBB. 
  

  I'm sorry to hear that you didnt receive an answer that satisfied your question. This is definitely not the experience that we want to create for our customers. But I am glad you contacted us so we have the opportunity to rectify this
  
  Moreover, upon reviewing your account, your membership payment has been cancelled on 5/19/2024. This is showing as 'reversed' or 'voided' on our end. This means that we were able to cancel the transaction before the funds left your account. When this happens the charge will just disappear from your account because it was never finalized. Moving forward, you will not receive any recurring charges. 
  
  We do appreciate you for giving JustAnswer a try. If I can be of further assistance, please let me know.

   

  Kind regards, 
  
  Violet
  JustAnswer Customer Care
  ************************************************************* or *******************
  
  

• Initial Complaint

  Date:05/18/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Just answer says it is a $5 totally refundable charge However, when I checked my account this morning. They charged me $30. I have asked for a refund with no response.

  

  Business Response

  Date: 05/18/2024

  Hello ******, 

  Thank you for sharing your JustAnswer experience via BBB. 
  

  I understand where the confusion is coming from. I would love to share more about the service that JustAnswer offers. JustAnswer is a customer-paid question and answer service. Our goal is to help people save their time and money by providing 24/7 access to ******+ verified Experts in 150+ categories for a fraction of the cost of in-person professional services. While we do have Experts that can answer your Software question, it appears that you meant to connect with Amazon for assistance.     
  
  As a courtesy to you, your payment has been cancelled on 5/18/2024. Please note that a payment did not process, only an authorization of funds was processed. An authorization is a hold that your card issuer places on your funds and is not an actual charge. The authorization shown on your card statement should drop off, usually within 3-5 business days, and it'll be as if the transaction never occurred.     
  

  If there is anything else I may assist you with, please let me know and I would be happy to help.

   

  Kind regards, 
  
  Violet
  JustAnswer Customer Care
  ************************************************************* or *******************
  
  

• Initial Complaint

  Date:05/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Thought it said $1 to join. Came up when I was trying to track a missing package from Amazon. A man called me and knew nothing of what I was asking. I cancelled right away and the woman said they have nothing to do with Amazon. It was only about an hour or so after I joined but accident. They still charged 47 dollars.

  

  Business Response

  Date: 05/18/2024

  Hello ********, 

  Thank you for sharing your JustAnswer experience via BBB. 

  I understand where the confusion is coming from. I would love to share more about the service that JustAnswer offers. JustAnswer is a customer-paid question and answer service. Our goal is to help people save their time and money by providing 24/7 access to ******+ verified Experts in 150+ categories for a fraction of the cost of in-person professional services. While we do have Experts that can answer your Software question, it appears that you meant to connect with Amazon for assistance.     
  
  As a courtesy, I have closed your question and cancelled your payment. Please note that a payment did not process, only an authorization of funds was processed. An authorization is a hold that your card issuer places on your funds and is not an actual charge. The authorization shown on your card statement should drop off, usually within 3-5 business days, and it'll be as if the transaction never occurred.     
  
  Please let me know if there is anything else I may assist you with and I would be happy to help.

  Kind regards, 
  
  Violet
  JustAnswer Customer Care
  ************************************************************* or *******************
  
  

   

• Initial Complaint

  Date:05/17/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged a monthly subscription without my knowledge. I have no email confirmation or receipt of signing up for a monthly subscription. I contacted the company and they refused to cancel my subscription. I was told that I would have to wait 24 to 48 hours or whenever is possible for admin to respond and cancel my subscription. I was unable to obtain a refund or cancel when I called the first time. I asked to speak with a supervisor and was told that I had to wait 30 minutes for a call back. I waited and did not receive a return call. At that point, I called a second time and used their automated system to cancel the membership. I called a third time to request a refund and I was locked out of their system. I will be disputing the charges through my financial institution.

  

  Business Response

  Date: 05/17/2024

  Hello,
  
  Thank you for contacting JustAnswer.
  
  We're sorry for any inconvenience. It looks like you accepted an offer to try our membership program when you posted your question about updating your ******* account on the site. The membership bills automatically to avoid disruptions in service. I have opted you out of the membership.
  
  As a courtesy, I have processed a cancelation of your most recent charge. The funds are made available to your bank the following business day and will appear on your next billing statement.
  
  I assure you that moving forward you will not see any recurring membership charges.
  
  If I can be of further assistance, please let me know.
  
  Best regards,
  
  ******, JA Customer Care 
  ************************************************************* ********************
  
  

• Initial Complaint

  Date:05/17/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  JustAnswer.com I have no memory of giving them any kind of payment information.However they say that is did and are now charging me ***** dollars a month.I just want to report that what ever happened it was somehow unwitting and I think it is an abuse to suprise men in this way *****

  

  Business Response

  Date: 05/17/2024

  Hello *****,
  
  Thank you for contacting JustAnswer.
  
  We're sorry for any inconvenience. It looks like you accepted an offer to try our membership program when you posted your Uber App question on the site. The membership bills automatically to avoid disruptions in service. I have opted you out of the membership.
  
  As a courtesy, I have processed a cancelation of your most recent charge. The funds are made available to your bank the following business day and will appear on your next billing statement.
  
  I assure you that moving forward you will not see any recurring membership charges.
  
  If I can be of further assistance, please let me know.
  
  Best regards,
  
  ******, JA Customer Care 
  ************************************************************* ********************
  
  

• Initial Complaint

  Date:05/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used this service once in December 2023. They have billed me every month since. My dog has been dead for three months. How do I stop automatic payments. I have tried without success.

  

  Business Response

  Date: 05/17/2024

  Hello,
  
  Thank you for contacting JustAnswer.
  
  We're sorry for any inconvenience. It looks like you accepted an offer to try our membership program when you posted your Dog Vet question on the site. The membership bills automatically to avoid disruptions in service. I have opted you out of the membership.
  
  As a courtesy, I have processed a cancelation of your charges. The funds are made available to your bank the following business day and will appear on your next billing statement.
  
  I assure you that moving forward you will not see any recurring membership charges.
  
  If I can be of further assistance, please let me know.
  
  Best regards,
  
  ******, JA Customer Care 
  ************************************************************* ********************
  
  

• Initial Complaint

  Date:05/17/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to ask a question, it said 5 $ membership, so I thought I would try it.First they cannot answer, but most important I see they charge me $55 instead of 5.I has already started to cancel the service after only about 2 hours of non answers when I found out it was 55$ a month. I simply want them to reverse the 55$ charge for 2 reasons. 1 It was not make clear it was 55$ it showed 5$, second they are of no help what so ever.

  

  Business Response

  Date: 05/17/2024

  Hello ****,
  
  Thank you for contacting JustAnswer.
  
  We're sorry for any inconvenience. It looks like you accepted an offer to try our membership program when you posted your question on the site. The membership bills automatically to avoid disruptions in service. I have opted you out of the membership.
  
  As a courtesy, I have processed a cancelation of your most recent charge. The funds are made available to your bank the following business day and will appear on your next billing statement.
  
  I assure you that moving forward you will not see any recurring membership charges.
  
  If I can be of further assistance, please let me know.
  
  Best regards,
  
  ******, JA Customer Care 
  ************************************************************* ********************
  
  

  Customer Answer

  Date: 05/18/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:05/17/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i used the doctor ********************** app today 05/17/24. i asked a bout a medication and the assistant said the doctor can help with that. then i chatted with the doctor - reviewed some items then he said i need to go to my doctor - they can not write scripts for this.Why not tell me that you could not fulfill my request before i paid the fee. total BS Predatory practices and preying on the sick

  

  Business Response

  Date: 05/17/2024

  Hello *******,
  
  We regret to inform you that our site does not provide prescriptions as part of our services. We apologize for any inconvenience this may have caused you.
  
  As a result, we have processed a refund for your recent transaction. You should see the refunded amount credited back to your account shortly.
  
  If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out to us. We're here to ensure your satisfaction and address any concerns you may have.
  
  Best regards,
  
  ******, JA Customer Care 
  ************************************************************* ********************
  
  

• Initial Complaint

  Date:05/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I dropped my telephone in the bathtub. I went online and googled how to take the back off a ***** 5G phone so I could let it dry out. During the course of my online search- I box came up that said ask a question- so I ask the question and got an answer. Then a box came up and said that if I wanted to talk to someone in online chat about how to fix my phone (JUSTANSWER)- I needed to put in my credit card info so that they could charge me $1.00 ( can be refunded ) and then I could continue. During the course of answering my question- which was " I probably did not need to try to fix the phone by myself"- I got a message from my credit card that said they were charging me $55.00 for a membership. Totally underhanded business practice......

  

  Business Response

  Date: 05/17/2024

  Hello *****,
  
  Thank you for contacting JustAnswer.
  
  We're sorry for any inconvenience. It looks like you accepted an offer to try our membership program when you posted your question on the site. The membership bills automatically to avoid disruptions in service. I have opted you out of the membership.
  
  As a courtesy, I have processed a cancelation of your most recent charge. The funds are made available to your bank the following business day and will appear on your next billing statement.
  
  I assure you that moving forward you will not see any recurring membership charges.
  
  If I can be of further assistance, please let me know.
  
  Best regards,
  
  ******, JA Customer Care 
  ************************************************************* ********************
  
  

• Initial Complaint

  Date:05/17/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 5, 2024 I apparently asked a company called JustAnswer for information online. I was charged $2. Today, upon looking over my most recent 1st *************** account, I see that ********************** charged me $55. I called their number *************) to find out what the charge was for. Their agent told me about my April 5th inquiry. If I understood him correctly, their company plans to charge me $55 a month indefinitely. I cancelled my "account." (I never formally set up an account.) This whole collection attempt is a scam. They refused to refund my money.

  

  Business Response

  Date: 05/17/2024

  Hello *****,
  
  Thank you for contacting JustAnswer.
  
  We're sorry for any inconvenience. It looks like you accepted an offer to try our membership program when you posted your question about opening a Venmo account on the site. The membership bills automatically to avoid disruptions in service. I have opted you out of the membership.
  
  As a courtesy, I have processed a cancelation of your most recent charge. The funds are made available to your bank the following business day and will appear on your next billing statement.
  
  I assure you that moving forward you will not see any recurring membership charges.
  
  If I can be of further assistance, please let me know.
  
  Best regards,
  
  ******, JA Customer Care 
  ************************************************************* ********************
  
  

  Customer Answer

  Date: 05/18/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************