Complaints

This profile includes complaints for JustAnswer's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  JustAnswer

  San Francisco, CA 94129-1707

  
• 

  Just Answer

  440 N. Barranca Ave #7508 Covina, CA 91723

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This against just answered.com

  

  Business Response

  Date: 05/22/2024

  Hello,
  
  Thank you for contacting JustAnswer.
  
  We're sorry for any inconvenience. It looks like you accepted an offer to try our membership program when you posted your Cat Veterinary question on the site. The membership bills automatically to avoid disruptions in service. I have opted you out of the membership.
  
  As a courtesy, I have processed a cancelation of your charges. The funds are made available to your bank the following business day and will appear on your next billing statement.
  
  I assure you that moving forward you will not see any recurring membership charges.
  
  If I can be of further assistance, please let me know.
  
  Best regards,
  
  ******, JA Customer Care 
  ************************************************************* ********************
  
  

• Initial Complaint

  Date:05/22/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I found three deductions on my PayPal account crediting ********************** which i did not authorise.I have never asked to become a member nor knowingly used their services.I h

  

  Business Response

  Date: 05/22/2024

  Hello,
  
  Thank you for contacting JustAnswer.
  
  We're sorry for any inconvenience. It looks like you accepted an offer to try our membership program when you posted your Printer question on the site. The membership bills automatically to avoid disruptions in service. I have opted you out of the membership.
  
  As a courtesy, I have processed a cancelation of your most recent charge. The funds are made available to your bank the following business day and will appear on your next billing statement.
  
  I assure you that moving forward you will not see any recurring membership charges.
  
  If I can be of further assistance, please let me know.
  
  Best regards,
  
  ******, JA Customer Care 
  ************************************************************* ********************
  
  

• Initial Complaint

  Date:05/22/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 19, 2024, I called ***************** for technical problems with my ********* cordless telephone with digital answering machine. Was told there would be a $5.00 charge to speak to a technical service rep. I agreed and the rep was helpful. Received my credit card statement only to see not only the $5.00 charge but also a $40.00 charge for membership. Called the JustAnswer Company and was told that the $40.00 membership fee was not refundable. I never authorized nor agreed to Just Answer membership. Request a refund for the not authorized fee of $40.00

  

  Business Response

  Date: 05/22/2024

  Hello,
  
  Thank you for contacting JustAnswer.
  
  We're sorry for any inconvenience. It looks like you accepted an offer to try our membership program when you posted your question on the site. The membership bills automatically to avoid disruptions in service. I have opted you out of the membership.
  
  As a courtesy, I have processed a cancelation of your most recent charge. The funds are made available to your bank the following business day and will appear on your next billing statement.
  
  I assure you that moving forward you will not see any recurring membership charges.
  
  If I can be of further assistance, please let me know.
  
  Best regards,
  
  ******, JA Customer Care 
  ************************************************************* ********************
  
  

• Initial Complaint

  Date:05/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought an Apple *************************************** ********. My understanding was that the package would contain a Sim card, but it didn't. I already owned an Apple 6 but hadn't used it in several years. But since it contained a Sim card, I thought I might be able to use that card for my new phone. I called Just Answer. Although the man I spoke with couldn't help me fit my old Sim card into my new phone, I gave him a high rating for his effort and courtesy. At no point did he or anyone tell me that I would have to pay a fee or that I was becoming a member of Just Answer, Nevertheless, while reviewing my bank statement this morning I found a charge of 55 dollars. I am asking to be refunded that amount in full.

  

  Business Response

  Date: 05/22/2024

  Hello,
  
  Thank you for contacting JustAnswer.
  
  We're sorry for any inconvenience. It looks like you accepted an offer to try our membership program when you posted your question on the site. The membership bills automatically to avoid disruptions in service. I have opted you out of the membership.
  
  As a courtesy, I have processed a cancelation of your most recent charge. The funds are made available to your bank the following business day and will appear on your next billing statement.
  
  I assure you that moving forward you will not see any recurring membership charges.
  
  If I can be of further assistance, please let me know.
  
  Best regards,
  
  ******, JA Customer Care 
  ************************************************************* ********************
  
  

• Initial Complaint

  Date:05/21/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We initially used the service and canceled after one month. The company has continued to charge our credit card money after repeated attempts to cancel since December. We have received confirmation of cancellation and then one month later the charges show up again. We have filed complaints with our credit card company and Just Answers continues to send bills on a cancelled account.

  

  Business Response

  Date: 05/22/2024

  Hello *****,
  
  We apologize that you had this experience with JustAnswer.
  
  We couldn't locate the transaction using the email address you've provided. Do you have another email address we could try? We can also locate the account with the following information:
  
  - Your phone number
  - Your order number
  - The first 6 digits and the last 4 digits of the card being charged. We do not need the whole number.
  - Your PayPal email address if you are being charged through PayPal
  
  You may send any of these information to me using my contact information below so I can further assist you. 
  
  Regards,
  *******
  JustAnswer Customer Care
  ************************************************************** or *********************

• Initial Complaint

  Date:05/21/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 6th I responded to an ad that said you could ask a question for $5. I clicked on this and immediately a request for CC information popped up.I figured it was for the $5 that they stated was fully refundable.I asked my question, the process with the first advisor was painfully slow so I requested to cancel as this service was not useful at all.They offered me a second advisor who was quicker but his answer was not Oregon specific.At this time I requested to cancel yet again. I looked at my cc and noticed a $55 charge. I immediately called and asked why I was charged this. As you can see from the screen shot there is no verbiage explaining that you actually will be charged $55. I started looking at reviews and saw this is a very common practice. They said I could do nothing about it. I told them I wanted to speak to a supervisor about this.Once again, they offered another advisor. While he was better than the first two, upon verifying his response I realized that the information he offered was incorrect.Three attempts and three wrong answers.I asked today to verify my account had been cancelled. They said I could ask the question but yet again they were going to charge my account.This is a bait and switch practice, and they have advisors that are not educated in the state specific laws regarding Landlord /tenant issues.This is misleading .I did not get any value for my money, in fact had I not verified this information this could have been very costly.

  

  Business Response

  Date: 05/22/2024

  Hello ********,
  
  Thank you for informing us. We apologize for any inconvenience. 
  
  We've refunded your payment. The funds are made available to your bank the next business day, however, the bank may take 3-5 business days to release the funds back to your account depending on their policy. 
  
  Please let us know if we can assist you further.
  
  Regards,
  *******
  JustAnswer Customer Care
  ************************************************************** or *********************

  Customer Answer

  Date: 05/22/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:05/21/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In October of 2022 I had a chat with a Vet and paid $1.00 for the chat. No where was I told I would end up being signed up for a monthly subscription. My husband pays the bills and never questioned this monthly amount until today. For 19 months I was charged $39.99 for something I never used. The only emails I received was a couple in Oct 2022 about my uae od theor company for the chat and never again. No where in the emails did it mention a monthly subscription I was paying for. This company is a scam and has already been sued in 2023 for doing this same thing and had to pay put over 4 million dollars. This is ridiculous and they should be shut down.

  

  Business Response

  Date: 05/21/2024

  Hello,
  
  Thank you for contacting JustAnswer.
  
  We're sorry for any inconvenience. It looks like you accepted an offer to try our membership program when you posted your question on the site. The membership bills automatically to avoid disruptions in service. I have opted you out of the membership.
  
  As a courtesy, I have processed a refund of your charges. The funds are made available to your bank the following business day and will appear on your next billing statement.
  
  I assure you that moving forward you will not see any recurring membership charges.
  
  If I can be of further assistance, please let me know.
  
  Best regards,
  
  ******, JA Customer Care 
  ************************************************************* ********************
  
  

• Initial Complaint

  Date:05/21/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I inadvertently signed up for a membership fee, recurring monthly fee, and service charge.From the attached .pdf you will see it does not make it clear 'how this works'. This is false advertising. Furthermore, my bank contacted me through a message to inquire if this (*****) dollar fee was legitimate, and I answered 'no.' However today, four days later, the bank has told me that it is not fraudulent and the company was paid. I want my money back.

  

  Business Response

  Date: 05/21/2024

  Hello *****,
  
  Thank you for contacting JustAnswer.
  
  We're sorry for any inconvenience. It looks like you accepted an offer to try our membership program when you posted your Landscaping question on the site. The membership bills automatically to avoid disruptions in service. I have opted you out of the membership.
  
  As a courtesy, I have processed a cancelation of your most recent charge. The funds are made available to your bank the following business day and will appear on your next billing statement.
  
  I assure you that moving forward you will not see any recurring membership charges.
  
  If I can be of further assistance, please let me know.
  
  Best regards,
  
  ******, JA Customer Care 
  ************************************************************* ********************
  
  

  Customer Answer

  Date: 05/22/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me as they have refunded the 40 dollar membership fee, thanks for the help
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:05/21/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I thought I was reaching out to *** on line and reached Just Answer. Within a minute I realized this was not the **** They misrepresented themselves and I did not respond to the on line once I realized this was not the *** but somehow a third party. I have all my emails when they kept saying are you there. They continued emailing me to speak with them which I did not.I then saw on my account of a $55.00 and called ******* to investigate and dispute this charge. Please help so I can be reimbursed this $55.00 charge. This company is a Fraud. This is awful that they take advantage of people. I have no need for their service.Thank you I was never so shocked

  

  Business Response

  Date: 05/21/2024

  Hello ****,
  
  We hope this message finds you well. We understand that there may have been confusion regarding the advertisements for JustAnswer while you were seeking information on your Tax questions. We sincerely apologize for any inconvenience this may have caused.
  
  As a gesture of goodwill, we have processed a refund for you. You should see the refund reflected in your account shortly.
  
  Thank you for bringing this matter to our attention, and please don't hesitate to reach out if you have any further questions or concerns.
  
  Best regards,
  
  ******, JA Customer Care 
  ************************************************************* ********************
  
  

  Customer Answer

  Date: 05/22/2024

  Yes, I think its resolved.   I  just now need to wait 3-5 days for my $55.00 from JustAnswer. 

   

  Thank you so much

  Geri 

  Sent from my iPhone

• Initial Complaint

  Date:05/21/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sunday 05/19/24, I inquired about a legal question after chatting with a bot it stated it would connect me with a attorney that could assist me with my question. The bot stated there would be a $5.00 dollar charge to connect sent me a link uploaded my credit card info after I chatted with the attorney I cancelled my membership same day. JustAnswers charged my card ***** dollars you can keep your $5.00 I agreed to and refund me ***** dollars.

  

  Business Response

  Date: 05/21/2024

  Hello ****,
  
  Thank you for contacting JustAnswer.
  
  We're sorry for any inconvenience. It looks like you accepted an offer to try our membership program when you posted your Legal question on the site. The membership bills automatically to avoid disruptions in service. I have opted you out of the membership.
  
  As a courtesy, I have processed a cancelation of your most recent charge. The funds are made available to your bank the following business day and will appear on your next billing statement.
  
  I assure you that moving forward you will not see any recurring membership charges.
  
  If I can be of further assistance, please let me know.
  
  Best regards,
  
  ******, JA Customer Care 
  ************************************************************* ********************