Complaints

This profile includes complaints for JustAnswer's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

JustAnswer has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  JustAnswer

  San Francisco, CA 94129-1707

  
• 

  Just Answer

  440 N. Barranca Ave #7508 Covina, CA 91723

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/04/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  5/31/24 attempted membership purchase, asked expert questions and after 4 days of repeating myself the expert has nothing to offer me answers. I demand refund cancellation on 6/3/24 and claim it's all cancelled, still shows missing from my bank account and pending that first charge; I'm emailed multiple times encouraging me to ask as many questions on the app as I want before the end of the 30 day billing cycle for free- and it's ACTUALLY trying to charge another $17+ per question- I NEVER approved or purchased ANOTHER service or second account, and on 6/4/24 I received an additional $35 charge, after the first $35 charge not yet refunded.I find contact number through (pissed consumer) site and call multiple agents to NO RESOLVE. AFTER GIVING PHONE NUMBER, NAME, EMAIL, DEBIT CARD NUMBERS, AND TRANSACTION ID NUMBERS LISTED ON BANK ACCOUNT - I AM REPEATEDLY DISMISSED AND LIED TO, REFUSED TO TRANSFER TO SUPERVISOR OR MANAGER, REFUSED TO LISTEN AND OFFER ANY RESOLUTION. TOLD ME MY BANK MUST INTERVENE, AFTER HAVING TOLD THIS COMPANY IT IS THEIR MISTAKE THEY NEED TO COVER DAMAGES NOW. SINCE I DID NOT APPROVE THIS AND IT IS TIED UP IN MY BANKS CLAIMS I HAVE ADDITIONAL $70 OVERDRAFT CHARGES INCURRED. I DEMAND (2)35$ CHARGES REFUNDED ASAP AND (2)$35 LOST ASSETS DUE TO THEIR ABUSED PRIVELEGE OF NON CONSENTUAL PAYMENTS NOW.

  

  Business Response

  Date: 06/04/2024

  Hello,
  
  We're sorry for any inconvenience. It looks like you accepted an offer to try our membership program when you posted your Boat question on the site. The membership bills automatically to avoid disruptions in service. I have opted you out of the membership.
  
  After thorough investigation, I can confirm that we have processed a refund for the charge in question. However, it's important to note that any overdraft fees incurred would need to be addressed directly with your bank.
  
  Should you require any further assistance or clarification, please don't hesitate to reach out. We're here to help.
  
  Thank you for your understanding and patience in this matter.
  
  Best regards,
  
  ******, JA Customer Care 
  ************************************************************* ********************
  
  

  Customer Answer

  Date: 06/05/2024

   
  Complaint: 21801004
  
  I am rejecting this response because:
  You have made multiple charges to my account, unauthorized, and after giving all* charges and account details I was ignored and you're continuing to ignore me. This contact number has no* option to submit an extension and speak to any humans, it is an automated recording and basically you're deflecting and trying to make it look good. You have a second* charge to reverse and due to your poor management refusing to correct this, and BECAUSE of these additional charges you've put on my account you have* to be accountable for the excess charges my bank has incurred FROM YOUR ACTION I AM BEING IGNORED ON AND ATTEMPTING TO RESOLVE. YOU ARE DELIBERATELY DEFLECTING WHERE EVIDENCE HAS BEEN PRESENTED AGAINST YOU AND OFFERED NO REAL ACCOUNTABILITY OR MANAGEMENT FORTITUDE. YOU OWE ME $34+$35+$35 STILL, FROM THE TERRIBLE MANNER YOUVE CHARGED AND NEGLECTED MY FINANCIAL INSTITUTIONS PAYMENT DATA. 
  Sincerely,
  
  *************************

  

  Business Response

  Date: 06/05/2024

  Hello *****,
  
  Thank you for reaching out to us regarding your recent account charges. After conducting a thorough review of your account activity, we want to provide you with some clarifications.
  
  Upon investigation, we did not find any additional charges beyond the one for $34, which has already been refunded to you. It appears that this was the only charge associated with your most recent account.
  
  Furthermore, we noticed that you have been an active user of our platform since 2016, primarily asking Automobile-related questions. We value your continued engagement with our service.
  
  However, it's come to our attention that there has been a pattern of requesting refunds for these inquiries. We're here to assist you, but we also want to ensure that our platform is used fairly and in accordance with our policies.
  
  If you have any further questions or require assistance, please feel free to send us an email. We're more than happy to help.
  
  Best regards,
  
  ******, JA Customer Care 
  ************************************************************* ********************
  
  

  Customer Answer

  Date: 06/06/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and wish to close the case; however I have not had open accounts with the business for any length of time, and that selective fact checking isn't exactly appropriate here. I may have paid for a question unsatisfied with inability to answer once before or something, over the past decade
  
  *************************

• Initial Complaint

  Date:06/04/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business offered a review my issue for $5 stating it is fully refundable then charged my card $55 and tried to charge my card another $55 and another $5. Services were not even completed. When I asked for a refund they told me I could not receive one.

  

  Business Response

  Date: 06/04/2024

  Hello,
  
  Thank you for contacting JustAnswer.
  
  We're sorry for any inconvenience. It looks like you accepted an offer to try our membership program when you posted your question on the site. The membership bills automatically to avoid disruptions in service. I have opted you out of the membership.
  
  As a courtesy, I have processed a cancelation of your charges. The funds are made available to your bank the following business day and will appear on your next billing statement.
  
  I assure you that moving forward you will not see any recurring membership charges.
  
  If I can be of further assistance, please let me know.
  
  Best regards,
  
  ******, JA Customer Care 
  ************************************************************* ********************
  
  

  Customer Answer

  Date: 06/05/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:06/04/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just found out I was being charged $46 a month for something that I never even use

  

  Business Response

  Date: 06/04/2024

  Hello ******,
  
  Thank you for letting us know. 
  
  We've refunded your membership payments. The funds would have been made available to your bank/PayPal account the next business day; however, it may take 3-5 business days to release the funds back to your account depending on their policy.
  
  Please let us know if we can assist you further.
  
  Regards,
  *******
  JustAnswer Customer Care
  ************************************************************** or *********************
  
  

• Initial Complaint

  Date:06/03/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 4, 2024, I contacted "AskaVetOnLine.com for a pet issue. Their website said to pay $35.00 to get veterinarian advice, which I did via credit card. Their scam is that in small print where it's not noticeable at all as you're making the credit card transaction, it says the $35.00 that you are paying then enrolls you in their monthly membership. They then charge your credit card each subsequent month another $35.00 And they do this on several websites, one with veterinarians and another site with human doctors. So when people are in a panic because they are sick or their pets are sick and they aren't reading the fine print when submitting their credit card info because they're in a hurry to get medical advice, and the company makes that print very small and it's not right where you can see it easily, the customer gets suckered into enrolling in their membership with a monthly charge on that credit card. I use my card all month, so I have multiple charges on there and I didn't notice that extra charge each month for a few billing cycles. So the first charge was legit on Jan. 04, they did answer vet questions for me that day, but Feb, March, April, and May statements were subsequently charged that $35.00 I called up to ask them to remove the charges because I never used the vet service at all during any of those months, I didn't even know I was enrolled, and they refused to take the charges off my card! They credited one of them, but three $35.00 charges remain on my cards that they refuse to take off. So they owe me three months = $105.00. They can see in their records that I never even used their services again after that initial time, but they still refuse to give me my credit back on my Discover card. Their Transaction ID # was *********

  

  Business Response

  Date: 02/13/2025

  Hello,
  
  Thank you for contacting JustAnswer.
  
  We're sorry for any inconvenience. It looks like you accepted an offer to try our membership program when you posted your question on the site. The membership bills automatically to avoid disruptions in service. I have opted you out of the membership. 
  
  As a courtesy, we have processed a cancelation of your charges. The funds are made available to your bank the following business day and will appear on your next billing statement.
  
  I assure you that moving forward you will not see any recurring membership charges.
  
  If I can be of further assistance, please let me know.
  
  Best regards,
  
  ******, JA Customer Care 
  ************************************************************* ************

• Initial Complaint

  Date:06/03/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I came home to my dog being in distress. I search "emergency vet" services and this website showed up first. I contacted them and asked a vet to contact me immediately. I was directed to pay $5 for this service. I completed the requested info and was told a vet would be with me shortly. My dog began having seizures and we took her to an emergency vet where she was euthanized because her seizures caused brain damage. Had I talked to a vet when I contacted this site, I could have realized how sick my dog was before it got life threatening. They finally contacted me 2 days later. My dog was euthanized. I don't need them now. They did nothing for the fee I paid, but then they charged me $35 to subscribe to the website plus $5 for the answer I never received. I immediately canceled my account.

  

  Business Response

  Date: 06/04/2024

  Hello ******,
  
  We're very sorry for the experience you had with JustAnswer.
  
  We've cancelled your payments. Your payment is showing as 'reversed' on our end. This means that we were able to cancel the transaction before the funds left your account. When this happens the charge will just disappear from your account because it was never finalized.
  
  Please let us know if we can assist you further.
  
  Regards,
  *******
  JustAnswer Customer Care
  ************************************************************** or *********************
  
  

  Customer Answer

  Date: 06/04/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:06/03/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The service was misleading. It told me to file for an order of protection with just a police report which did not work. I did not want to proceed further with the service with this quality of information. I used the service for one question and canceled within 10 minutes of use as I had already attempted to file for order of protection and was told I did not have enough by just filing the police report.

  

  Business Response

  Date: 06/04/2024

  Hello *******,
  
  We're eager to help you out. 
  
  We've cancelled your payment. Your payment is showing as 'reversed' on our end. This means that we were able to cancel the transaction before the funds left your account. When this happens the charge will just disappear from your account because it was never finalized.
  
  Please let us know if we can assist you further.
  
  Regards,
  *******
  JustAnswer Customer Care
  ************************************************************** or *********************
  
  

• Initial Complaint

  Date:06/03/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The event occurred on 2 June 2024. I was attempting to perfect my Uber account in anticipation of using it in the next several days. The JustAnswer popped up, offering to help for $1.00. I was okay with; but then only to discover that $63 had been charged to my **** account for MEMBERSHIP in JustAnswer. I HAD NO INTENTION TO BECOME A MEMBER OF , LET ALONE THE JUSTANSWER. I have attempted to have that $63 charge reversed, and I have received word that, yes, they would cancel the membership, but would retain the $63 "membership" fee. THIS WAS A TOTAL SCAM, and I am seeking only to have the unwarranted and unintended "membership fee" refunded forthwith.I am an octogenarian pensioner, and can ill afford to pay out money to mountebanks. Any help the BBB can accord me in resolving this issue will be highly appreciated. MANY THANKS FOR YOUR HELP.*********************************** ************** ***********************

  

  Business Response

  Date: 06/04/2024

  Hello ******,
  
  We apologize that you had this experience with JustAnswer.
  
  In checking your account, I see that we already cancelled your payment on 6/4/2024. Your payment is showing as 'reversed' on our end. This means that we were able to cancel the transaction before the funds left your account. When this happens the charge will just disappear from your account because it was never finalized.
  
  Please let us know if we can assist you further.
  
  Regards,
  *******
  JustAnswer Customer Care
  ************************************************************** or *********************
  
  

• Initial Complaint

  Date:06/03/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 27, 2024. I searched the Internet regarding an issue I have with a **** Laptop computer. The search gave me a first option from a company representing itself as ****, but it turned out to be JustAnswer. The main page advised that the company would provide answers related to **** Computers for $1.00 which was totally refundable.I entered my question and gave payment information for the $1.00 charge at approximately 6:53 pm. I received an email back from the company almost immediately, confirming that my credit card had been charged $46.00 and that the company would continue to charge my account (Order ID *********** monthly.I was shocked and cancelled my account at 7:45 pm the same day. I received am email from someone named *****************, stating that the account was indeed cancelled and that I would not be charged the recurring fee of $46.00.At 7:58 PM, I received an answer to the question I had posed, but had previously cancelled the account. I wondered why the question was answered after I had cancelled the account, but there was n o way to contact the company.I just received my credit card statement and find that the charge is still there. It has not been refunded. I tried to contact the company, but the only means for doing so is through the company's website using the account I have cancelled. I was unable to contact the company through their telephone number found on the email advising me of the initial charge. I believe this is a case of false advertising, that the processing of the charges is fraudulent, and want to see how I might obtain a full refund. Can you help in this situation?

  

  Business Response

  Date: 06/04/2024

  Hello *****,
  
  Let me work on resolving this for you.
  
  I've refunded your payment. The funds would have been made available to your bank/PayPal account the next business day; however, it may take 3-5 business days to release the funds back to your account depending on their policy.
  
  Please let us know if we can assist you further.
  
  Regards,
  *******
  JustAnswer Customer Care
  ************************************************************** or *********************
  
  

• Initial Complaint

  Date:06/03/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a problem with my condo HOA in *************, ********. I was looking online for information and I came across JustAnswer.com. I chatted with the ** Robot (at the time I thought it was a real person) who eventually said I could fill out a credit-card charge form for $5 fully refundable (I have a screen capture file that I'm uploading as part of this complaint "JustAnswer Ripoff".) I filled out the form and the computer screen changed to another screen. But out of concern I checked my bank credit card and I saw the $5 charge, but also a $66 charge. I was not notified of this charge. JustAnswer.com said that an expert would research my issue and call me. I indeed received a call, but I told the expert that I had cancelled my membership (BTW, I was never notified that I was incurring a membership), and that I would not talk to him about any advice he had to provide. He/we then proceeded to end the call. I spoke to my bank credit card and they said I cant dispute the charge until the charge indeed comes in (right now it shows as pending). I cancelled my membership via an automated phone call with JustAnswer.com. I then chatted with the ** Robot again and she confirmed that my membership has indeed been cancelled, but because of their terms and conditions that I agreed to (I did not), no refund of prior charges will be coming. This is unfair, and I would like a full refund of $5+66 = $71 from justanswer.com. And I want to lodge a strong complaint against their deceptive practices with the BBB.

  

  Business Response

  Date: 06/04/2024

  Hello *****,
  
  I would like to address this issue for you.
  
  I've cancelled your payments. Your payment is showing as 'reversed' on our end. This means that we were able to cancel the transaction before the funds left your account. When this happens the charge will just disappear from your account because it was never finalized.
  
  Please let us know if we can assist you further.
  
  Regards,
  *******
  JustAnswer Customer Care
  ************************************************************** or *********************
  
  

  Customer Answer

  Date: 06/05/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  However, I believe JustAnswer business practices are deceptive: it seems clear that they sneak this charge onto consumers, and if they take the time to complain to the BBB, then they quickly resolve (as in my case).  However, for other consumers that don't know how to, or that are too busy, that's where JustAnswer gets away with their deception.  

  You will see from my attachment that JustAnswer initial direct response is to *not* refund the charge they snuck in for their subscription.  It's only when the BBB is involved, that's when they pretend they've always been the "good/reasonable" guys and do the refund.  

  I ask that you research the large number of consumer complaints against them.  

  Sincerely,
  
  ***********************

• Initial Complaint

  Date:06/03/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Asked a question about an ill pet on 4/13/24. I though that I was paying $1 for the answer and that if I had more questions I could pay $31/month for unlimited questions. I never asked another question and did not mean to pay any more money. I discovered today that they had billed my credit card $31 for the last 14 months for a total of $434 plus the original $1. I phoned them and they refunded 3 months or $93. I made it clear that I expected more and they said 90 days is policy. I again made it clear that I expected more.

  

  Business Response

  Date: 06/04/2024

  Hello ******,
  
  We're ready to lend a hand. 
  
  We've refunded your other membership payments. The funds would have been made available to your bank/PayPal account the next business day; however, it may take 3-5 business days to release the funds back to your account depending on their policy.
  
  Please let us know if we can assist you further.
  
  Regards,
  *******
  JustAnswer Customer Care
  ************************************************************** or *********************