Important information
- Customer Complaint:
BBB’s business profile for Just Answer was created in June 2006, and a review of Just Answer complaints was completed in September 2025. Complaints state concerns regarding unauthorized charges and unclear membership subscription practices.
Please note that Just Answer is a monthly membership-based service. BBB encourages users to review the following prior to using JustAnswer
Terms of Service (Section 9: Fees, Refund and Cancellation Policy)
Top FAQs
Membership
Payments/Billing
Complaints
This profile includes complaints for JustAnswer's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 8,500 total complaints in the last 3 years.
- 2,386 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/22/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I need help with a problem with PayPal to help me with account with PayPal they took my debit card number and charge my account $1 than char my account $46 they say I could counsel my account with at any time I did in less than an hour i never did used their help I just want my $46 return to me thanks
Business Response
Date: 06/22/2024
Hello,
Thank you for contacting JustAnswer.
We're sorry for any inconvenience. It looks like you accepted an offer to try our membership program when you posted your question on the site. The membership bills automatically to avoid disruptions in service. I have opted you out of the membership.
As a courtesy, I have processed a cancelation of your charges. The funds are made available to your bank the following business day and will appear on your next billing statement.
I assure you that moving forward you will not see any recurring membership charges.
If I can be of further assistance, please let me know.
Best regards,
******, JA Customer Care
************************************************************* ********************Initial Complaint
Date:06/22/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I asked a question for which I offered 5 dollars and some change. There was no part of the process where I could notice that said I would incur a 28 dollar a month charge. I was charged this twice and when I try to contact them, all I get is a bot making me fill out a form to charge my credit card.Business Response
Date: 06/22/2024
Hello,
Thank you for contacting JustAnswer.
We're sorry for any inconvenience. It looks like you accepted an offer to try our membership program when you posted your question on the site. The membership bills automatically to avoid disruptions in service. I have opted you out of the membership.
As a courtesy, I have processed a cancelation of your charges. The funds are made available to your bank the following business day and will appear on your next billing statement.
I assure you that moving forward you will not see any recurring membership charges.
If I can be of further assistance, please let me know.
Best regards,
******, JA Customer Care
************************************************************* ********************Initial Complaint
Date:06/22/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Just Answer is a scam! I was on Amazon website buying an item. I was charged extra so there was an option to speak to a live representative. Im assuming its still with Amazon. It asks for card info pertaining to the sale. This in order to look up my purchase. Next thing I know Im getting charged $52.00 for an answering service? I called Amazon and they said they are not affiliated with Just Answer. I tried contacting someone at Just Answer and would not connect me to anyone. This business or so called service needs to be investigated and shut down! I want my $52.00 refunded and I want an answer!Business Response
Date: 06/22/2024
Hello,
Thank you for contacting JustAnswer.
We're sorry for any inconvenience. It looks like you accepted an offer to try our membership program when you posted your question on the site. The membership bills automatically to avoid disruptions in service. I have opted you out of the membership.
As a courtesy, I have processed a cancelation of your charges. The funds are made available to your bank the following business day and will appear on your next billing statement.
I assure you that moving forward you will not see any recurring membership charges.
If I can be of further assistance, please let me know.
Best regards,
******, JA Customer Care
************************************************************* ********************Initial Complaint
Date:06/22/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I reached out to a website called Just Answer for help with a medical question. I was immediately connected to an AI assistant who asked questions related to my concerns and was then directed to pay a fee of $5 in order to speak directly to an available doctor. After waiting for some time I was then connected to, who I assume was a real ******* ******************* The online conversation was brief and I wasnt given any helpful information besides it could be this or it could be that, please see your doctor. I thanked the doctor for their time and ended the chat. The following day, I noticed that I was charged the $5 fee as well as an additional charge of $43 for a monthly subscription. I agreed to the $5 but I did NOT agree to nor sign up for a monthly subscription. The medical AI assistant did not mention a monthly subscription requirement nor was there any confirmation that I was now a monthly subscriber. This company is being dishonest and taking advantage of those in a vulnerable position who may need an answer as soon as possible depending on the situation. I would like a refund please!Business Response
Date: 06/22/2024
Hello,
Thank you for contacting JustAnswer.
We're sorry for any inconvenience. It looks like you accepted an offer to try our membership program when you posted your question on the site. The membership bills automatically to avoid disruptions in service. I have opted you out of the membership.
As a courtesy, I have processed a cancelation of your charges. The funds are made available to your bank the following business day and will appear on your next billing statement.
I assure you that moving forward you will not see any recurring membership charges.
If I can be of further assistance, please let me know.
Best regards,
******, JA Customer Care
************************************************************* ********************Customer Answer
Date: 06/24/2024
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**********************************Initial Complaint
Date:06/22/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I needed to reset my Uber accountI was directed to Just Answer and told I would be charged a $1 refundable feei was charged a $55 fee to join Just Answer per monthI was able to cancel the subscription but after numerous attempts to have this entity credit my account for the $55, I have received no satisfaction, just a digital runaround. If you can help it would be greatly appreciated. **** **********************************.Business Response
Date: 06/22/2024
Hello,
Thank you for contacting JustAnswer.
We appreciate that you gave JustAnswer a try, and were sorry that it didnt work out. As requested, your payment has been refunded. The funds are made available to your bank the following business day and will appear on your next billing statement.
If you have additional questions or concerns, please reply to this email and I will promptly assist you.
Best regards,
******, JA Customer Care
************************************************************* ********************Initial Complaint
Date:06/22/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I inquired for a question on antique appraisal on February 18th,and paid a small fee of I think $5..never signed up for subscription. Received an email on June 18..4 months later informing me that an auto payment to just answer was being processed. It is the first email I have seen. I can only assume the others went into a spam folder. It says they have been withdrawing since March 20th! I cancelled immediately so no more would come out....but $200 to ask a question in February...very, very misleading and in my eyes very bad business!Business Response
Date: 06/22/2024
Hello *****,
Thank you for contacting JustAnswer.
We're sorry for any inconvenience. It looks like you accepted an offer to try our membership program when you posted your question on the site. The membership bills automatically to avoid disruptions in service. I have opted you out of the membership.
As a courtesy, I have processed a cancelation of your charges. The funds are made available to your bank the following business day and will appear on your next billing statement.
I assure you that moving forward you will not see any recurring membership charges.
If I can be of further assistance, please let me know.
Best regards,
******, JA Customer Care
************************************************************* ********************Initial Complaint
Date:06/22/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I APPLY FOR **** OUTSIDE OF ******Business Response
Date: 06/22/2024
Hello,
Thank you for reaching out & we're sorry for the confusion. You have reached JustAnswer. Could you please confirm if you were trying to reach out to a different company? If so, let us know how we can assist you further. We're here to help!
Best regards,
******, JA Customer Care
************************************************************* ********************Initial Complaint
Date:06/21/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In March, 2023, SF Chronicle sent me to JustAnswer for a missed delivery. I had to pay $1 on a card to join. JustAnswer never helped, but charged me the monthly fee ($55) 3/31/23. When they charged me a second time (4/30/23), I objected to my credit union, which dropped the charge and cancelled my debit card. Every regular charitable contribution I make consequently stopped. (This necessitated hours of work to restart contributions on a new card). I complained to JustAnswer; they agreed on a refund, JA190193. It never arrived.Business Response
Date: 06/22/2024
Hello ****,
Thank you for contacting JustAnswer.
We're sorry for any inconvenience. Credit and debit card transactions typically take one business day to be completed. Since we initiated the cancellation of your deposit so quickly, only an authorization of funds was processed. An authorization is a hold that your card issuer places on your funds and is not an actual charge. You will not receive a credit back to your account since a charge was not processed, but the authorization shown on your card statement should drop off your account by the time you receive your next billing statement, and it'll be as if the transaction never occurred.
I assure you that moving forward you will not see any recurring membership charges.
If I can be of further assistance, please let me know.
Best regards,
******, JA Customer Care
************************************************************* ********************Customer Answer
Date: 06/22/2024
Complaint: 21885593
I am rejecting this response because: This happened a year ago. The person at Just
****** did not read my complaint. I was supposed to receive a refund a year ago.
Sincerely,
*************************Business Response
Date: 06/25/2024
Hello ****,
We hope this message finds you well. We wanted to inform you that the charge for your 28-Apr-23 membership payment was voided on 5/1/223.
If you have any questions or need further assistance regarding this matter, please feel free to reach out to us. We're here to help.
Best regards,
******, JA Customer Care
************************************************************* ********************Initial Complaint
Date:06/21/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On March 11, 2064 I went to an internet sight to ask a veterinary question. Accordingly I paid a fee of $1 and was charged an additional $28. and unknowingly was signed up for an renewing monthly account. Since then I have been charged $28 dollars a month April thru June. On June 20, I canceled my account with *********************** LLC, hopefully negating any additional charges. I contacted the **************** today June 21, and was able to get a refund of $28. In my opinion this is inadequate and while not asking for the entire $112 to be refunded I think an additional $56 dollars would be fair as just using the JusrAnswers site you are automatically signed up for a renewing monthly account and charge.Business Response
Date: 06/22/2024
Hello,
Thank you for your reply.
We apologize if there was any misunderstanding or confusion as to how our membership is acquired, but only the customer can enroll in one of our membership plans, it's never done automatically by the site. There are a few places the customer has to click in order to enroll in a membership plan.
Although JustAnswer's terms of service state that there is a no refund policy, as a courtesy to you, we've refunded the requested membership payments. They should show back in your account within 3-4 days, maybe sooner depending on your credit processor.
Thank you so much and have a wonderful day.
Best regards,
******, JA Customer Care
************************************************************* ********************Customer Answer
Date: 06/24/2024
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
However there is evidently some problem with their web site because there has been many complaints on the Just answer Company. similar to mine.
Sincerely,
*************************Initial Complaint
Date:06/21/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I contacted GE Appliances to speak to service. The JustAnswer hijacked with my conversation with GE and charged me $5 and was literally non-responsive to my questions about how that happened and refused to provide a refund even though I did not use their service. There is no way to complain directly to them or obtain a refund. I feel defrauded by this company, and the fact that I have no recourse or ability to obtain a refund despite not having used their service is completely unacceptable. This company should be shut down.Business Response
Date: 06/22/2024
Hello,
Thank you for reaching out to us at JustAnswer, and we sincerely apologize for any confusion you may have experienced.
It appears that you clicked on an advertisement for JustAnswer, which directed you to our platform. JustAnswer is a third-party question and answer site that connects users with verified Experts across various categories, including Legal, ************************* Appliances, Automotive, and more.
As a courtesy, we have processed a cancellation of your charges. I assure you that moving forward, you will not see any recurring membership charges.
We appreciate your understanding, and if you have any further questions or if there's anything else we can assist you with, please do not hesitate to let us know.
Best regards,
******, JA Customer Care
*********************************** ********************Customer Answer
Date: 06/23/2024
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me. I would like the company to address the fact that they have no contact information for complaints. Additionally, they need to disclose that they are charging a recurring monthly fee, which is not disclosed.
Sincerely,
***********************
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