Complaints

This profile includes complaints for JustAnswer's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  JustAnswer

  San Francisco, CA 94129-1707

  
• 

  Just Answer

  440 N. Barranca Ave #7508 Covina, CA 91723

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/16/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They do not send confirmations of the bill paid to you making it very easy for people to keep paying for services not needed. *** spent almost 200 for 1 question.

  

  Business Response

  Date: 08/16/2024

  Hello *********,
  
  Thank you for contacting JustAnswer.
  
  We're sorry for any inconvenience. It looks like you accepted an offer to try our membership program when you posted your question on the site. The membership bills automatically to avoid disruptions in service. I have opted you out of the membership.
  
  As a courtesy, I have processed a cancelation of your charges. The funds are made available to your bank the following business day and will appear on your next billing statement.
  
  I assure you that moving forward you will not see any recurring membership charges.
  
  If I can be of further assistance, please let me know.
  
  Best regards,
  
  ******, JA Customer Care 
  ************************************************************* ************
  
  

  Customer Answer

  Date: 08/17/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  I would like to note that my complaint is intirely to do.woth not getting any advance notice for the billing not the billing itself. No reminders or anything like that.
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:08/15/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The $5 ask a question still clearly does not disclose the charge amount to be $46. How does this company continue to use this dishonest trick? Is this company regulated by a federal or state authority?How many complaints has BBB received about this?

  

  Business Response

  Date: 08/16/2024

  Hello,
  
  We apologize for any inconvenience regarding our membership offer. I want to assure you that we are always upfront and transparent with our membership offers.

  Upon reviewing your account, I see that the registration process was not completed and no charges have been applied.

  If you need any further assistance or have additional questions, please dont hesitate to reach out.
  
  Best regards,
  
  ******, JA Customer Care 
  ************************************************************* ************
  
  

• Initial Complaint

  Date:08/15/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today, August 15, 2024, I found out the company, Just Answer, was making charges to my Discover card without my consent.In June 2024, I contacted Just Answer to get help with a problem. I received the answer from them and they told me that the charge was $5.00 (which I agreed to charge on my Discover card). Unbeknownst to me at the time, on that same day Just Answer charged me an additional $46, a supposed membership fee, I would later find out all without my knowledge. I later found out that Just Answer had subsequently charged my credit card another $46.00 in July 2024 and August 2024, respectively. Once I figured what was going on, I called them and canceled the so-called membership. When asked why I was canceling, I explained to them that they had been charging my credit card $46 each month without my permission since June 2024. They agreed to cancel the membership and refund the money. They said they would send me an email confirming this. Thus far I havent received any email, text or other communication. So I decided to contact the Better Business Bureau.Respectfully submitted,******************************************************************

  

  Business Response

  Date: 08/16/2024

  Hello,
  
  Thank you for contacting JustAnswer.
  
  We're sorry for any inconvenience. It looks like you accepted an offer to try our membership program when you posted your TV question on the site. The membership bills automatically to avoid disruptions in service. I have opted you out of the membership.
  
  As a courtesy, I have processed a cancelation of your charges. The funds are made available to your bank the following business day and will appear on your next billing statement.
  
  I assure you that moving forward you will not see any recurring membership charges.
  
  If I can be of further assistance, please let me know.
  
  Best regards,
  
  ******, JA Customer Care 
  ************************************************************* ************
  
  

• Initial Complaint

  Date:08/15/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went online, asked a question on ****** and was then directed to the website JustAnswer. It stated on the main page of the website it would cost $5 to ask a question. I thought this was a reasonable fee so I typed my question in the chat box that appeared. While waiting to be connected to someone I got a notice text from my bank asking about a $60 charge, which I knew I had not made... It was from JustAnswer. I went back to the chat to ask why I was being charged $60 and they tell me this is the monthly fee for the membership, which I most definitely didn't sign up for, nor was I made aware of at the time I asked my question. I thought the only fee I was paying was a one time fee of $5. The person that answered my question (after having to send 3 separate question posts to them to get a partial answer), also did no mention a membership or the $60 charge. I didn't agree to the charge in the first place? This is a terrible way to try and attract people to a business and as far as I'm concerned, pretty unethical.

  

  Business Response

  Date: 08/16/2024

  Hello ******,
  
  Thank you for contacting JustAnswer.
  
  We're sorry for any inconvenience. It looks like you accepted an offer to try our membership program when you posted your Legal question on the site. The membership bills automatically to avoid disruptions in service. I have opted you out of the membership.
  
  As a courtesy, I have processed a cancelation of your charges. The funds are made available to your bank the following business day and will appear on your next billing statement.
  
  I assure you that moving forward you will not see any recurring membership charges.
  
  If I can be of further assistance, please let me know.
  
  Best regards,
  
  ******, JA Customer Care 
  ************************************************************* ************
  
  

  Customer Answer

  Date: 08/16/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:08/15/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have opened an account with Just Answer in May-2024 and used their service once which I paid 10 quid. It NEVER send me an email or make it readable that there is a monthly subscription so I did NOT opt for that ever. Since then they start to charge me ********************************************************* email. I found it by going through my credit card statement. I therefore traced back all my emails from them and found they never sent any confirmation of such monthly subscription thing. I want to express that it is not easy for people to make money and survive in the inflation environment and why would such scam be tolerated. I want the business to refund the payments it got from my account (not the original one as I did use their service once but theyve ever since charged me 150quid or so) and stop to do this to damage the public interest. My account is the same as my email address and I can provide all email chains I have with them showing the absence of receipt of this enrollment, as well as any payment confirmation for the monthly subscription

  

  Business Response

  Date: 08/16/2024

  Hello,
  
  Thank you for contacting JustAnswer.
  
  We're sorry for any inconvenience. It looks like you accepted an offer to try our membership program when you posted your Legal question on the site. The membership bills automatically to avoid disruptions in service. I have opted you out of the membership.
  
  As a courtesy, I have processed a cancelation of your charges. The funds are made available to your bank the following business day and will appear on your next billing statement.
  
  I assure you that moving forward you will not see any recurring membership charges.
  
  If I can be of further assistance, please let me know.
  
  Best regards,
  
  ******, JA Customer Care 
  ************************************************************* ************
  
  

  Customer Answer

  Date: 08/20/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:08/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The just answer site is tricky. They lead you into believing it's 5 dollars to answer one question I didn't make the connection about a monthly fee of $55.00. I tried to cancel but no refund. My question and one month membership cost $60.00. I usually am very good about catching scams even when legal scams. It really isn't fair how they worded it with it just $5.00. Somewhere your also signing up for a month membership. The shame of it is that the person I talk to answer my question and I was so grateful. Then I found out It was scam into a larger sum of money. It a good site for information but bait and switching is sad. It made a good thing bad. I just don't like being stupid.

  

  Business Response

  Date: 08/16/2024

  Hello ******,
  
  Thank you for contacting JustAnswer.
  
  We're sorry for any inconvenience. It looks like you accepted an offer to try our membership program when you posted your question on the site. The membership bills automatically to avoid disruptions in service. I have opted you out of the membership.
  
  As a courtesy, I have processed a cancelation of your charges. The funds are made available to your bank the following business day and will appear on your next billing statement.
  
  I assure you that moving forward you will not see any recurring membership charges.
  
  If I can be of further assistance, please let me know.
  
  Best regards,
  
  ******, JA Customer Care 
  ************************************************************* ************ 

• Initial Complaint

  Date:08/15/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $5 on 7/4/2024 for an answer from a Auto Mechanic online. I am not charged $37.00 for a monthly subscription that I never signed up for. It appears the company takes the billing information for the $5 charge and automatically enrolls the customer in their service. This isn't a service I signed up for and I would like to be refunded the $37 that I didn't authorize.

  

  Business Response

  Date: 08/16/2024

  Hello,
  
  Thank you for contacting JustAnswer.
  
  We're sorry for any inconvenience. It looks like you accepted an offer to try our membership program when you posted your question on the site. The membership bills automatically to avoid disruptions in service. I have opted you out of the membership.
  
  As a courtesy, I have processed a cancelation of your charges. The funds are made available to your bank the following business day and will appear on your next billing statement.
  
  I assure you that moving forward you will not see any recurring membership charges.
  
  If I can be of further assistance, please let me know.
  
  Best regards,
  
  ******, JA Customer Care 
  ************************************************************* ************ 

• Initial Complaint

  Date:08/15/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to login to my bank account just to check my balance. To my surprise there was ***** dollars taken from my account on August 12th, 2024. I have no idea what JustAnswer is or what it does, because I never signed up for it. I contacted AARP Fraud, they told me to get in touch with my bank. The bank was closed but I contacted them by phone and left a message. My bank contacted me and suggested that I get a new bank card, because they can't block JustAnswer from taking more money each month. The lady from the bank a phone number which was***************). I called the number and got an automated message for people who are looking for ******** advantage insurance. I saw a phone number that was attached to my payment of $45.00 ***************). I called this morning and everything was automated and I wanted to speak to someone. I can't afford to have $45.00 just taken out of my account for something I never signed up for. Any help that you can provide is greatly appreciated. I don't want this to happen to someone else.

  

  Business Response

  Date: 08/16/2024

  Hello ******,
  
  Thank you for contacting JustAnswer.
  
  We're sorry for any inconvenience. It looks like you accepted an offer to try our membership program when you posted your question on the site. The membership bills automatically to avoid disruptions in service. I have opted you out of the membership.
  
  As a courtesy, I have processed a cancelation of your charges. The funds are made available to your bank the following business day and will appear on your next billing statement.
  
  I assure you that moving forward you will not see any recurring membership charges.
  
  If I can be of further assistance, please let me know.
  
  Best regards,
  
  ******, JA Customer Care 
  ************************************************************* ************ 

  Customer Answer

  Date: 08/16/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:08/15/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/15/2024 in the morning, I clicked on a JustAnswer link in ****** to ask for a computer programming question. A chatbot asked me to describe the question I had. After that, the chatbot sent me to a payment page stating, "Got it. I'm sending you to a secure page to join JustAnswer for only $1 (fully-refundable)." After putting in my card info, I checked my bank app and immediately had a pending charge for $55 from JustAnswer. When I asked a customer service *** through online chat, the *** said it was clearly stated that this is a membership-based service. Yet, when I entered my card info on the page it said "Got it. I'm sending you to a secure page to join JustAnswer for only $1 (fully-refundable)".

  

  Business Response

  Date: 08/15/2024

  Hello,
  
  Thank you for contacting JustAnswer.
  
  We're sorry for any inconvenience. It looks like you accepted an offer to try our membership program when you posted your question on the site. The membership bills automatically to avoid disruptions in service. I have opted you out of the membership.
  
  As a courtesy, I have processed a cancelation of your charges. The funds are made available to your bank the following business day and will appear on your next billing statement.
  
  I assure you that moving forward you will not see any recurring membership charges.
  
  If I can be of further assistance, please let me know.
  
  Best regards,
  
  ******, JA Customer Care 
  ************************************************************* ************ 
  
  

• Initial Complaint

  Date:08/15/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to JustAnswer.com in a moment of panic looking for answers for my dog. I was told by the chat person it would be 5.00. I entered my card info and was then charged an additional *****. They said it was on the website when I put in the card info. However when someone is in a state where they are seeking help they are going to take the initial report that it is 5.00 to ask a question. I asked for a refund. They refused. Im not complaining about that. Just about the fact that they make it appear that the charge is 5.00 and then charge an additional ***** and then they refuse to refund. Poor business practice.

  Customer Answer

  Date: 08/15/2024

  After communicating with Just answer repeatedly and informing them I was contacting the BBB they have sent a refund. I do hope that they change their practice and tell customers that it is $5 for joining and $35 per month.