Important information
- Customer Complaint:
BBB’s business profile for Just Answer was created in June 2006, and a review of Just Answer complaints was completed in September 2025. Complaints state concerns regarding unauthorized charges and unclear membership subscription practices.
Please note that Just Answer is a monthly membership-based service. BBB encourages users to review the following prior to using JustAnswer
Terms of Service (Section 9: Fees, Refund and Cancellation Policy)
Top FAQs
Membership
Payments/Billing
Complaints
This profile includes complaints for JustAnswer's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 8,495 total complaints in the last 3 years.
- 2,389 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/24/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Today, August ******* I called Maytag repair. They either transferred me or this outfit squirmed in. They said it would be $5 for information and said I needed to give them my credit card. They billed BOFA immediately and thankfully the bank declined the charge. Then they billed $30..I was notified by BOFA.We have had to cancel our credit card. Will need to notify all automatic deposits and automatic withdrawals.This is a nightmare for us.We feel bait and switch was a tactic here. This outfit is deceitful and crooked.The company is JustAnswer.com I am 82 years old and this was a professional scam in my book.
Business Response
Date: 08/24/2024
Hello,
Thank you for reaching out to **. After a thorough search using the information provided, we were unable to locate an account associated with it in our system.
To assist you further, could you please provide us with the phone number or email address that was used during the registration process on our website? With this additional information, we'll be able to locate your account and address any concerns or inquiries you may have.
Looking forward to hearing back from you soon.
Best regards,
******, JA Customer Care
************************************************************* ************Initial Complaint
Date:08/24/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The company Just Answer has taken money out of my account for August and possibly July after it was cancelled in June ******* for repeatedly taking money out for a subscription I didn't sign up for!Business Response
Date: 08/27/2024
Hello *****,
I apologize for this. I'm not seeing any additional charges made to your account or using the payment information we can see there.
If you feel comfortable providing additional information here we can continue working with you here. Do you have another email address we could try? We can also locate the account with the following information:
- Your phone number
- Your order number
- The first 6 digits and the last 4 digits of the card being charged. We do not need the whole number.
- *********** email address if you are being charged through PayPal.
Or reach out through my contact information so we can find these charges. We look forward to your reply.Best,
*****, JustAnswer Customer Care
************************************************************ or ************Customer Answer
Date: 08/30/2024
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
Date:08/24/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I looked on my bank account and it charged me 55 dollars. I would like this refunded because I did not sign up for this service.Business Response
Date: 08/24/2024
Hello,
Thank you for contacting JustAnswer.
We're sorry for any inconvenience. It looks like you accepted an offer to try our membership program when you posted your Landlord-Tenant question on the site. The membership bills automatically to avoid disruptions in service. I have opted you out of the membership.
As a courtesy, I have processed a cancelation of your charges. The funds are made available to your bank the following business day and will appear on your next billing statement.
I assure you that moving forward you will not see any recurring membership charges.
If I can be of further assistance, please let me know.
Best regards,
******, JA Customer Care
************************************************************* ************Initial Complaint
Date:08/24/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In approximately December 2023, I was having a problem with my home thermostat and went online to obtain help. I found Just Answer who offered suggested troubleshooting but for a fee that I thought was a one time fee. My credit card is automatically deducted from my account; therefore, I did not notice until months later that they were deducting a monthly amount of $28.00. I have not used their service since the initial request and I feel I was scammed and they did not make it clear that I would be billed monthly for the one time. use.Business Response
Date: 08/24/2024
Hello,
Thank you for contacting JustAnswer.
We're sorry for any inconvenience. It looks like you accepted an offer to try our membership program when you posted your question on the site. The membership bills automatically to avoid disruptions in service. I have opted you out of the membership.
As a courtesy, I have processed a cancelation of your charges. The funds are made available to your bank the following business day and will appear on your next billing statement.
I assure you that moving forward you will not see any recurring membership charges.
If I can be of further assistance, please let me know.
Best regards,
******, JA Customer Care
************************************************************* ************Customer Answer
Date: 08/25/2024
Sincerely,
***********************
Complaint: 22189779
I am rejecting this response because: I feel that your notification of the recurring charges that will be incurred once you agree to the one time help is not apparent and actually deceitful practices. Moreover, it was not made clear that I was agreeing to continue to pay a monthly fee. If someone is accessing your form it is in their time of need and your organization knows This and chooses to take advantage by slipping in hey were going to keep charging you. I used the device that day and because I feel your practices are deceitful I would like the charges reversed starting when the monthly charge began in November until now. At this point you have only agreed to refund the most recent charge .Business Response
Date: 08/27/2024
Hello ****,
Thank you for your reply.
We sincerely apologize for any inconvenience caused. It appears that you agreed to our monthly membership program when you posted your question on our platform. The membership is set up to automatically bill to ensure uninterrupted service. During the sign-up process, you would have encountered a message similar to this: ****************************************************
While your payment is not eligible for a refund according to our terms of service, we have refunded the membership payments made within the last 90 days as a courtesy to you. The funds will be made available to your bank on the next business day. However, please note that it may take your bank 3-5 business days to release the funds back to your account, depending on their policy.
Best,
*****, JustAnswer Customer Care
************************************************************ or ************Initial Complaint
Date:08/24/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On Wednesday, August 21st, I cancelled my subscription to JustAnswer.com. Today, August 24th, I noticed that this company withdrew $46.00 out of my checking account. I demand my money back immediately!Business Response
Date: 08/24/2024
Hello,
Thank you for contacting JustAnswer.
We're sorry for any inconvenience. It looks like you accepted an offer to try our membership program when you posted your question on the site. The membership bills automatically to avoid disruptions in service. I have opted you out of the membership.
As a courtesy, I have processed a cancelation of your charges. The funds are made available to your bank the following business day and will appear on your next billing statement.
I assure you that moving forward you will not see any recurring membership charges.
If I can be of further assistance, please let me know.
Best regards,
******, JA Customer Care
************************************************************* ************Customer Answer
Date: 09/09/2024
I cancelled this membership over a month ago and they are still taking $46.00 out of my checking account.Business Response
Date: 09/10/2024
Hello ****,
Thank you for your reply.
Our records are showing that ****** was able to issue a refund for you on August 24th. Then you went to your bank and asked for a chargeback of the fee on the 25th. The image you shared is just showing that the bank reversed the chargeback because you had already received the refund.
Please reach out if you need additional assistance.
Best,
*****, JustAnswer Customer Care
************************************************************ or ************Initial Complaint
Date:08/24/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was unaware that I had been enrolled by Just Answer in this company's a service starting in October of 2019 that automatically billed me 28 dollars a month from my checking account without being notified that this would be a recurring charge. I have been billed monthly until today, 8/23/24 when I called Just Answer and requested this membership be cancelled when I became aware of the charges that were being automatically billed to my checking accountBusiness Response
Date: 08/24/2024
Hello,
Thanks for reaching out to us at JustAnswer!
Unfortunately, the account we found using the information you provided us has no recent activity or charges on it. With that said, you can help me to locate this account by emailing me some additional information - any and all of which will be useful:
- another email you may have used
- order number (if available)
- a phone number that you may have put in for SMS notification
- the first 6 digits and the last 4 digits of your credit card (not the whole card number)
- your ****** email address if you used ****** (not the password)
- date of charge
- amount of charge
- a link to the question page OR subject of your question if you cannot locate the link
Once I can collect this information from you, I should be able to find your account and take any actions on it that you'd like me to take. Of course, if you need additional assistance with this, or with any other concern, feel free to contact me right away.
Thank you for your cooperation. I look forward to hearing from you soon.
Best regards,
******, JA Customer Care
************************************************************* ************Customer Answer
Date: 08/25/2024
Complaint: 22189494
I am rejecting this response because:Just answer responded merely by requesting more information. I will be satisfied with their response when they have agreed to refund the amount requested or satisfactorily explained why we are not entitled to it.
Sincerely,
*************************Business Response
Date: 08/27/2024
Hello ******,
I apologize for your mother's experience.
It looks like the team on the site was able to locate her account. It seems that she opted for our monthly membership program when she submitted her question on our platform. The membership is structured to bill automatically, guaranteeing continuous service. As she signed up, she would have come across a message similar to the following: **************************************************** Unfortunately, since the transactions are so old, the refund links have been disabled by the system and we have no way to issue additional refunds.
We cannot assist you further here. Please reach out through my contact information if you need more help from my team.
Best,
*****, JustAnswer Customer Care
************************************************************ or ************Initial Complaint
Date:08/23/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Yesterday, August 22, 2014 I was tracking a purchased product and got panic when I saw that it was delivered 9 days ago, at the bottom of that page there was an option to chat with online expert 24/7 and a technician will answer your question, I thought this is a service with the delivery company so I wrote my question. They answered me that a technician will answer my inquiry but I have to pay only $2 that are fully refundable, and they did not mentioned anything about any other fees or monthly membership. I entered my credit card info (for only a refundable $2 as they said). when I reviewed my bank account after that I found a transaction of $66 + $2 by justanswer.com. When I inquired about this weird transaction, I received an email that I agreed to join monthly membership (which never happened). I replied to this email that I never consented to join monthly membership, but they refused to refund me. I did some research about this company, I found that many other people got scammed same way. I went today to their website and cancelled this membership that I never consented for to avoid further monthly withdrawal. Please help to get my refund.Business Response
Date: 08/24/2024
Hello,
Thank you for contacting JustAnswer.
We're sorry for any inconvenience. It looks like you accepted an offer to try our membership program when you posted your question on the site. The membership bills automatically to avoid disruptions in service. I have opted you out of the membership.
As a courtesy, I have processed a cancelation of your charges. The funds are made available to your bank the following business day and will appear on your next billing statement.
I assure you that moving forward you will not see any recurring membership charges.
If I can be of further assistance, please let me know.
Best regards,
******, JA Customer Care
************************************************************* ************Initial Complaint
Date:08/23/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was looking for information in regard to asking the *** questions. One of the first sites that appeared was JustAsk. I mistakenly thought this was a part of the ***. The issue with JustAsk is - the site asked for $5 refundable fee to ask a question - to see if it made sense. They wanted a credit card number for the $5. I filled in the information. I got to ask a question. I did not get a satisfactory response. I checked my credit card account and found they charged me $55. I asked ******* about the added money. They said I had (involuntarily) signed up for their monthly service at $50/mo. They said I could cancel but they did not want to refund anything. I cancelled their service immediately - they say I paid until September 23, 2024. Trying to contact their customer service put in a loop back to the original contact. The company is misleading in their contact information. I am seeking a refund of at least $50. They should stop their deceptive practices.Business Response
Date: 08/24/2024
Hello,
Thank you for contacting JustAnswer.
We're sorry for any inconvenience. It looks like you accepted an offer to try our membership program when you posted your question on the site. The membership bills automatically to avoid disruptions in service. I have opted you out of the membership.
As a courtesy, I have processed a cancelation of your charges. The funds are made available to your bank the following business day and will appear on your next billing statement.
I assure you that moving forward you will not see any recurring membership charges.
If I can be of further assistance, please let me know.
Best regards,
******, JA Customer Care
************************************************************* ************Initial Complaint
Date:08/23/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint taken in dictation by BBB rep ** 8/23/24 I have a Citibank account and my sister went into my checking account and told me ********************** is taking out money, $550 a year from the past three years. I call them number and the phone number does not work.Business Response
Date: 08/24/2024
Hello *****,
I hope youre doing well.
I wanted to inform you that we have reviewed your account history and noted that multiple accounts were opened in the past to post questions on our website. All of these accounts have now been canceled, and your recent payments have been refunded.
If you have any further questions or require additional assistance, please feel free to reach out.
Thank you for your understanding.
Best regards,
******, JA Customer Care
************************************************************* ************Initial Complaint
Date:08/23/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
During Jul,2024, they used my credit card number to charge me $38.00 each month as a membership fee?? which i never agreed to join any club they had.i discovered these charges on my **** bill and called them immediately and they cancelled my so called membership.
This was a scam and unauthorized charge and they tried to get away with it!Business Response
Date: 08/24/2024
Hello,
Thank you for contacting JustAnswer.
We're sorry for any inconvenience. It looks like you accepted an offer to try our membership program when you posted your question on the site. The membership bills automatically to avoid disruptions in service. I have opted you out of the membership.
As a courtesy, I have processed a cancelation of your charges. The funds are made available to your bank the following business day and will appear on your next billing statement.
I assure you that moving forward you will not see any recurring membership charges.
If I can be of further assistance, please let me know.
Best regards,
Angela, JA Customer Care
*********************** ************Customer Answer
Date: 08/26/2024
Thanks, they agreed to refund $38
This company is in the ripoff business,
Charging a credit card and seeing if customer doesn’t notice!
Jim H******
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