Complaints

This profile includes complaints for JustAnswer's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  JustAnswer

  San Francisco, CA 94129-1707

  
• 

  Just Answer

  440 N. Barranca Ave #7508 Covina, CA 91723

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/05/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Customers are told in writing that they will be charged only $5 for an appraisal, but are then charged an additional $55 without the customer's knowledge or consent. I have a screenshot and a screen recording of an appraiser confirming the cost will only be $5 for an appraisal.

  

  Business Response

  Date: 09/05/2025

  Hello ******, 

  Thank you for letting us know. 
  
  Were here to support you and ensure you have a smooth experience. When you posted your question, you signed up for our monthly membership, which includes automatic billing for continued service. A message similar to this would have appeared during the sign-up process: ****************************************************
  
  *Disclaimer: The attached screenshot is an example only of what your payment page outlined when completing your payment transaction and is not a representation of your personal transaction.

  The membership fee has been refunded, and *** confirmed that your membership is now deactivated. Feel free to reach out if you need any additional assistance.

  Best,
  *****, JustAnswer Customer Care
  ************************************************************ or ************
  
  

  Customer Answer

  Date: 09/05/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:09/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted what I though was my local *** with a question about license renewal and was transferred to an attorney at Just an Answer. I was told there would be a one-time $5 charge to get an answer to my question. I just noticed that they have been charging my credit card $55 monthly since then. I was not told about any of this. I am a senior on limited income and think this is a disgrace to be misled like this by a company.

  

  Business Response

  Date: 09/05/2025

  Hello *****, 

  Im sorry, but I wasnt able to locate an account using the information you provided. Do you happen to have another email address we could try?
  
  If not, we can also find your account using any of the following details:
  
     -Your phone number
     -Your order number
     -The first 6 and last 4 digits of the card being charged (no need to provide the full number)
     -Your ****** email address if the charge is through ******
  
  Please let us know how youd like to proceedwere happy to help!
  
  

  Best,
  *****, JustAnswer Customer Care
  ************************************************************ or ************
  
  

• Initial Complaint

  Date:09/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 4th, I clicked on a search engine ad for Just Answer while attempting to find solutions for a plumbing problem. The home page of the website did not mention anything about pricing, and directed me to a chatbot that took me through a series of questions (Name, problem, specific questions about the problem). Once it had gathered this information, it offered me a link to get an answer for this problem for a fee of $5. I clicked on the link and was brought to a payment screen where I selected ******. There were NO ****************** or additional information about the pricing. After hitting "Pay" I noticed that I was charged $70 and immediately asked the chatbot why I was charged more than $5. The chatbot then explained that the additional $65 was for the monthly membership. At no point before this was I informed about that charge. I canceled the membership and reached out to their customer support line, where I was informed that I was not eligible for reimbursement. Following this call, I was refunded the full amount, so I am happy with the resolution - but still feel that this was misleading advertising, and having come to BBB to report it, I see I am not alone.

  

  Business Response

  Date: 09/05/2025

  Hello *****, 

  Thank you for your review. 
  
  We want to make sure you're fully informed and supported. When you posted your question, you opted into our monthly membership program, which includes automatic billing to maintain uninterrupted service. You should have encountered a message similar to this during sign-up: ****************************************************
  
  *Disclaimer: The attached screenshot is an example only of what your payment page outlined when completing your payment transaction and is not a representation of your personal transaction.

  The membership fee has been refunded, and *** confirmed that your membership is now deactivated. Feel free to reach out if you need any additional assistance.
  
  Best,
  *****, JustAnswer Customer Care
  ************************************************************ or ************
  
  
  
  

   

• Initial Complaint

  Date:09/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is fraud. They got my Cc and started charging 60usd per month without my authorization. It has been a year of 60usd monthly charges i just found out about in my bank statements. I called the number provided by my Bank to let them (justanswer) know this charges are an error and i require my money back. The person on the line stated they could only cancel the "Membership" and reinsburse the last monthly payment and hung up after i requested to speak to a Manager. They hire foreigners to answer their customer complaints. This is 100% fraud! I've never requested a Membership from this Company.

  

  Business Response

  Date: 09/05/2025

  Hello ****, 

  Thank you for your review. 
  
  We want to make sure you're fully informed and supported. When you posted your question, you opted into our monthly membership program, which includes automatic billing to maintain uninterrupted service. You should have encountered a message similar to this during sign-up: ****************************************************
  
  *Disclaimer: The attached screenshot is an example only of what your payment page outlined when completing your payment transaction and is not a representation of your personal transaction.

  Our policy typically allows refunds for charges made within the last 30 days, but weve been authorized to extend this to charges made within the last 90 days. *** also confirmed that your membership has been deactivated. If you need any further assistance, please feel free to reach out.
  
  Best,
  *****, JustAnswer Customer Care
  ************************************************************ or ************
  
  
  
  

• Initial Complaint

  Date:09/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was attempting to cancel my ****** Workspace account, and searched for support, and their page popped up with chat for and message " I understand you want to cancel your ****** Workspace account, is that right? " So, I thought it was actually ****** Workspace. The form indicated that I should pay a "completely refundable" $5 to continue with a Tech Specialist. Again, I thought they were ****** Workspace helping me cancel mu account. They charged my ****** account $45. I am receiving no services from ******** see, this was the page I was directed to when searching for ****** Workspace support to cancel my account: ***************************************************************** 0- So, I thought it was ****** Workspace support.Merchant JustAnswer ******************************* *************** Transaction date Sep 5, ************* ********* Subtotal $45.00 Total $45.00 USD Paid JustAnswer with ****** Balance $45.00 USD

  

  Business Response

  Date: 09/05/2025

  Hello *******, 

  Thank you for letting us know. 
  
  Were here to support you and ensure you have a smooth experience. When you posted your question, you signed up for our monthly membership, which includes automatic billing for continued service. A message similar to this would have appeared during the sign-up process: ****************************************************
  
  *Disclaimer: The attached screenshot is an example only of what your payment page outlined when completing your payment transaction and is not a representation of your personal transaction.
  
  The membership charge has been refunded, and *** ensured that your membership has been successfully deactivated. If you need any additional information, feel free to contact us.
  
  Best,
  *****, JustAnswer Customer Care
  ************************************************************ or ************
  
  

  Customer Answer

  Date: 09/06/2025

   
  Complaint: 23843352
  
  Although, I was fully refunded by the company after informing them of the steps I was taking to file complaints and get my refund, I am rejecting this response because: Company states in reply "When you posted your question, you signed up for our monthly membership, ..." Since when does any reputable company automatically sign up a person for a $45 monthly membership simply because they posted a question; and, without notifying them as such in advance of them posting the question? They misled me by stating that a $5 fee for completing the form would be refunded, then charged my card $45 for a recurring subscription. Also, this company attempted to debit another of my bank cards and I have no idea how they got the card information. My bank rejected the debit as potential fraud and cancelled my card. Now, I have two bank cards cancelled due to their fraud, and have to wait for replacements. Their website may be polished, but this company is definitely committing scams and fraud. It is clear that all of their positive reviews are from associates in their, very sophisticated, fraudulent schemes.
  
  Sincerely,
     
  ******* ***

  

  Business Response

  Date: 09/09/2025

  Hello *******,

  I'm sorry to hear that you are not happy with the refund resolution.  As my colleague, *****, pointed out, the membership information is on the payment authorization page.  Regarding pricing transparency, we strive to ensure that customers are informed about membership costs and terms before signing up. While the initial charge is clearly stated, we acknowledge that it is important for all information to be easily accessible and understandable, especially in urgent situations. We will continue working to refine how pricing details are presented to improve clarity.
  

  We appreciate your insight and will continue working to ensure that our communication and service offerings align with customer needs. If you have any further concerns, our support team is happy to assist. Thank you for bringing this to our attention.
  
  Best regards,
  Meg at JustAnswer Customer Care
  ********************************************************** or call **************

  Customer Answer

  Date: 09/10/2025

   
  Complaint: 23843352
  
  I am rejecting this response because these people are experts at intellectual rhetoric; masking fraudulent intentions that preys on the less intelligent or aware. I am impressed with this verbal skill, but not with their lies! My only regret is that I did not copy, or take a screen shot, of the actual text presented on their initial page. This is the most dangerous form of thievery; obviously, highly educated and intelligent people choosing to commit fraud and scams, rather than use their knowledge to create and produce something of actual value to others. 

  Thank God for the BBB and similar organizations. Unfortunately, this type of fraud can not be stopped.

  Please close this complain!

  Sincerely,
  
  ******* ***

• Initial Complaint

  Date:09/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was seeking an attorney for legal issues regarding autistic Son and his residency. We live on **************. Received a reply from a California attorney telling us to look for a local Attorney. Immediately called help desk . No solution. Why would they give me an Attorney on the other side of country. Do not need them . 65 Dollar fee for what?

  

  Business Response

  Date: 09/05/2025

  Hello ******, 
  
  Thank you for reaching out. 
  
  We understand how important it is to have clear information, and we want to help clarify things for you. JustAnswer is a constantly growing tech-savvy membership site working hard to provide professional Experts and services accessible to you. In addition to answering questions, we offer additional services to meet your needs. Our goal is to provide awesome service and experiences to make your life easier. The Experts can assist you with laws outside their state but they can't represent you. 
  
  When you posted your question on our platform, you enrolled in our monthly membership program. This membership is designed to bill automatically to ensure uninterrupted service. During the sign-up process, you would have seen a message similar to this: ****************************************************
   
  *Disclaimer: The attached screenshot is an example only of what your payment page outlined when completing your payment transaction and is not a representation of your personal transaction.

  The membership charge has been refunded, and *** ensured that your membership has been successfully deactivated. If you need any additional information, feel free to contact us.
  
  

  Best,
  *****, JustAnswer Customer Care
  ************************************************************ or ************
  
  
  

• Initial Complaint

  Date:09/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/3/2025, I responded to a ****** search for ** appliance help. I assumed that I was contacting the ********** and I paid the $5 support fee with my credit card. Before I had an answer, I received another e-mail from JustAnswer which I did not see saying that I was being charged $48 for a membership fee. I did not even have a chance to give or deny approval.

  

  Business Response

  Date: 09/05/2025

  Hello *******, 

  Thank you for reaching out. 
  
  We understand how important it is to have clear information, and we want to help clarify things for you. When you posted your question on our platform, you enrolled in our monthly membership program. This membership is designed to bill automatically to ensure uninterrupted service. During the sign-up process, you would have seen a message similar to this: ****************************************************
   
  *Disclaimer: The attached screenshot is an example only of what your payment page outlined when completing your payment transaction and is not a representation of your personal transaction.
  

  Ive processed a refund for the membership charge and confirmed that your membership has been canceled. We're here to assist you if you have any questions or need further assistance.
  
  

  Best,
  *****, JustAnswer Customer Care
  ************************************************************ or ************
  
  

• Initial Complaint

  Date:09/05/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was looking for poison control for my dog and their site came up. I had to pay $75 dollars before I even spoke to someone, while the Vet and the tech I was connected with were knowledgeable and helpful with my situation, I didnt sign up for a subscription. It was a one time thing. Now that Im trying to cancel they are telling me by asking questions I am agreeing to the subscription! I dont even have a login password because I never set up an account.

  

  Business Response

  Date: 09/05/2025

  Hello *****, 

  Thank you for letting us know. 
  
  We understand how important it is to have everything clearly explained, and we're here to assist you. When you submitted your question, you were enrolled in our monthly membership program. This setup ensures continuous service with automatic billing. During the sign-up, you would have seen a message like this: ****************************************************
  
  *Disclaimer: The attached screenshot is an example only of what your payment page outlined when completing your payment transaction and is not a representation of your personal transaction.
  
  Normally, our policy allows refunds only for charges within the last 30 days. However, with special authorization, we can issue refunds for charges made within the last 90 days. *** also ensured that your membership has been deactivated. If you need any additional help, please feel free to get in touch.
  
  Best,
  *****, JustAnswer Customer Care
  ************************************************************ or ************
  
  

• Initial Complaint

  Date:09/04/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Like others who filed a complaint, this JustAnswer app / site indicated that it would be $5 to ask a question of an expert. Then my card was charged nearly $70. I wanted an answer from a real estate attorney. The expert who contacted me said they were an attorney, but absolutely gave no answer to me about my situation. In fact, they abandoned the chat. I started to chat with them (one comment total) and suddenly they stepped responding after they asked me one question. I had to call their Customer Support line and ask them to reconnect us. Then when they did reconnect me, the supposed Expert asked me if wanted a referral to a local attorney. Then he disappeared from the chat again and never got back to me. I called Customer Support again and told them what happened and asked for my money back. Im supposedly getting a refund in 3 to 5 days. But Im not sure that will even happen. I did not receive expert advice as they advertised. I got two questions from the Expert, and that was it. The first question was where was I located, and I had already provided that information in my initial request. The second question was whether I wanted help with referral to a local attorney, when the expert was an attorney themselves - supposedly. This seems like a big scam. Finally, they had me set up for recurring payments for a subscription that I never agreed to. I canceled that subscription on their website within an hour. So hopefully I dont get recurring payments. I dont trust this site at all.

  

  Business Response

  Date: 09/05/2025

  Hello *******, 
  

  Thank you for letting us know. 
  
  Were here to support you and ensure you have a smooth experience. When you posted your question, you signed up for our monthly membership, which includes automatic billing for continued service. A message similar to this would have appeared during the sign-up process: ****************************************************
  
  *Disclaimer: The attached screenshot is an example only of what your payment page outlined when completing your payment transaction and is not a representation of your personal transaction.
  
  The membership charge has been refunded, and *** ensured that your membership has been successfully deactivated. If you need any additional information, feel free to contact us.
  
  Best,
  *****, JustAnswer Customer Care
  ************************************************************ or ************
  
  

  Customer Answer

  Date: 09/05/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:09/04/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid a $53 fee for IT advice that I never received. I also thought I was only going to pay $5, then suddenly it appeared as $53 fee, with a one time $5 payment, and a monthly RECURRING $48 fee. When I went to their website (**************************) and tried to sign up for an account, it told me there was already an account with that email. When I then tried to reset my password and followed the steps to do so, the website said it was unable to do that at this time. I feel very strongly that the fee process is very misleading, and that the company had no intention of giving me any IT assistance.

  

  Business Response

  Date: 09/05/2025

  Hello *****, 

  Thank you for reaching out. 
  
  We understand how important it is to have clear information, and we want to help clarify things for you. When you posted your question on our platform, you enrolled in our monthly membership program. This membership is designed to bill automatically to ensure uninterrupted service. During the sign-up process, you would have seen a message similar to this: ****************************************************
   
  *Disclaimer: The attached screenshot is an example only of what your payment page outlined when completing your payment transaction and is not a representation of your personal transaction.

  Your membership fee has been refunded, and *** ensured that your membership is fully deactivated. If you need further clarification, please feel free to get in touch.
  
  Best,
  *****, JustAnswer Customer Care
  ************************************************************ or ************
  
  

  Customer Answer

  Date: 09/05/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ********