Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/18/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for this ************************* tawkify 3/23/2023, I paid ****** for them to find me 12 perfectly curated dates with ideal, like minded individuals. Almost two months later and 3 dates down I am convinced they are a scam. They pretty much tell lies about the people you will go on a blind date.I have been roped into this scam! I didnt look up the company or read the reviews and made the mistake of paying 12K for 12 dates. So far, after 2 horrifically mismatched dates Im wondering if there is any hope this company can deliver on their promise. I wish I had a way to get my money back, Ill even take half of it to be done with the humiliation of having to endure these poor men that think they are entitled to date me and have not a single quality I have told my matchmaker several times. My last one was the worst. Im a Latin, professional woman in great shape and with a wide cultual background and progressive views and found myself at a restaurant with a white, rich, old man; half my size twice my age (Im only 54, and look like Im 38) with QANon ideas and no class. I dont even know if seeking legal advise would get me my money back; I just hope I can warn other about this terrible scam

  Business Response

  Date: 06/22/2023

  Hi ********, 

  Thank you for expressing your concerns and I'm sorry your experience hasn't been what you were hoping for. I see you were unhappy with your first date and we gave you a free bonus match. I also see there was a "yes-yes" match which ultimately what we aim for here at Tawkify! We try our best to be as supportive through this process as possible and to give our clients what they need and want. I see that we have issued you a refund for your troubles and I'm truly sorry you did not get what you wanted from Tawkify. Please reach out if there are any other questions or concerns. 

  Customer Answer

  Date: 06/22/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************************

• Initial Complaint

  Date:06/09/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I spoke with Tawkify in **** to discuss a matchmaking package. They explained I would get 7 matches and the **st was $7200. They asked for my credit card no. which they would hold until I received the service and spoke with a matchmaker. I cancelled the service and never spoke with a matchmaker as I met someone but they charged my card the full amount on 3/31. I called and explained I had cancelled the service and NEVER spoke with a matchmaker. The offered me a credit of $5400 after many weeks of arguing with them. The charge is now being disputed with my credit card ** but it has wreaked havoc with my credit s**re as an unpaid charge on my card for three months now.

  Business Response

  Date: 06/14/2023

  Hi *****, 

  Thank you for bringing this to our attention and I'm sorry to hear your experience with us has not been what you were hoping for. Unfortunately, since you have filed a dispute with your bank we are unable to help you until that is resolved with the bank. I looked into your file and see we have offered a refund on a nonrefundable purchase of $5400 instead of the typical 50% ($3400). I took a listen to your 45 min call with our sales rep and there was no mention of the card not being charged until you meet with your matchmaker. There was only mention of the option to upgrade. I understand you're upset and I'm sorry but this is the best offer we can give. 

   

  Best,

  Tawkify Team

• Initial Complaint

  Date:05/26/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  $3,750 plus costs incurred by traveling to and paying for my own 6 dinners with entirely non-compatible "matches". I attempted changing matchmakers midway through the experience when things were clearly not working and experienced the same issues with that matchmaker. I did try to resolve and allow them to provide the services they promised- matches based on my preferences- but they did not want to do so.

  Business Response

  Date: 06/06/2023

  Thank you for bringing this to our attention. We've been working with this client and it seems that we have landed on an agreeable solution.

  Customer Answer

  Date: 06/12/2023

   
  Complaint: 20087743
  
  I am rejecting this response because: the issue is currently being mediated but is not completed, therefore I was advised by BBB to mark the issue as unresolved to reject response. It would be preferable if you could pause this until the issue is fully resolved.
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 06/13/2023

  This client asked for a refund, which we cannot provide as all sales are final. We instead offered her two additional matches and a personal pairing, which she accepted. The matches have been added to her account, and she has been paired with her new matchmaker. 

• Initial Complaint

  Date:05/15/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like to complain about Tawkify's supposed service for 99 dollars where they put you into a dating pool. They never contacted me after, they never offered me any kind of service after so essentially for 99 dollars I got nothing. Imagine all like me paying 99 dollars to tawkify and getting nothing in return!!! No wonder tawkify is doing so well. In any event, I asked for a refund today via voice mail and for a call back but got no return call back from the representative that I asked for help from. I feel that in addition to being offered the refund (she did say they could give me a refund but she wanted to explain all the reasons first, why her company did not get me a date!!!) she should have called me back and proceeded with the refund=she did not and therefore I was not given the refund I was offered.

  Business Response

  Date: 05/17/2023

  Thank you for bringing this to our attention. This individual joined ** as a ****** less than three months ago, on March 8, 2023. Our website is clear that ******s are not guaranteed matches because they do not have a dedicated matchmaker working on their behalf. ******s pay to be included in our database, and if their profile aligns with a client then they are included in that client's candidate pool. They will be contacted for a screening only if a matchmaker thinks it might be an appropriate fit. The ****** Services Agent who helped her purchase the ******ship was also transparent about this.
  
  Our Customer Success Team handles refunds, and they spoke with her about her refund request on Monday May 15th. Less than two hours later they emailed her to confirm that the refund had been submitted to Accounting. This client has been refunded.

• Initial Complaint

  Date:04/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In February 2022, I paid Tawkify $6500.00 to have a matchmaker set me up on 12 curated dates. About a week after talking to my first matchmaker, she set me up with a person I had very little in common with. I then find out that she is about to go on maternity leave. Neither she, nor the company told me she was going on maternity leave from the very beginning and that I would only be working with her for such a short time. I then get a second matchmaker who was traveling and was supposed to be working while traveling, but did not contact me for approximately 4 months. I reached out to to ask if there was a problem, she lied and told me she had tried to contact me and was going to look into why I never received her emails. It was clear she put me on the back burner and lied about it. She eventually set me up with someone who stood me up for our date. I waited for an hour for him to show up, and no one contacted me about whether or not he was running late, or just not coming. I was pressured to agree to a Zoom date with the person who stood me up. He then stood me up again via Zoom. No excuse was ever given for why he did not show up 2 times. I was then given a third matchmaker. She set up a date at a location that had gone out of business in an isolated/dangerous area. I also do not have a car. I reached out to someone about the location being closed and they did not answer my text for almost 20 minutes, and never apologized. Prior to this date, I had asked my matchmaker to pause my account. She ignored that email and pushed me to go on this date. The date did meet any of my required criteria. Tawkify claimed they would select matches that were based on very specific criteria and personality traits, and use information from previous dates to continually perfect the process. There are many more things I could write, but no dot have the space here. I would like a full refund, since the service is not at all what is advertised. I feel that this company is fraudulent.

  Business Response

  Date: 05/08/2023

  Thank you for bringing this to our attention. The client and our team have been in communication and have come to an amenable agreement.

• Initial Complaint

  Date:04/18/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In July of 2022 I reached out to tawkify about their matchmaking service. They explained that I had 3 days from first contact to sign up for a discounted rate. I asked many questions, and part of what I was told was that I could put the account on indefinite hold while.My ex-girlfriend decided to try to get back together with me a few days later, so I put the service on hold. No matchmaker was ever assigned to me, nor was any service provided. I paused the membership basically immediately.I reached out again recently to reactivate my membership and they're telling me that it's expired -- apparently because some email they sent me went to spam. I didn't realize I needed to say hello to them every several weeks to keep my paused membership benefit.This service cost around $3000. They didn't do anything, and they're refusing to refund me, or credit my account for the full amount paid.

  Business Response

  Date: 04/28/2023

  Thank you for bringing this to our attention. This client's originally purchased 3-match package was forfeited due to an overdue pause.
  
  Our team emailed the client about his requested pause on 9/13/22 and alerted him around forfeiting his matches for failure to keep us updated after 3 months. It is also noted in the refund policy at the time of his purchase.
  
  Our packages are not refundable. However we can empathize with his frustration and have offered to provide him a credit in the amount he paid to be used toward the purchase of another 3-match package.
  
  We've been in communication with this client and will continue to work with him toward a solution.

• Initial Complaint

  Date:03/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid approx $5500 for the introduction to 5-6 dates. I am a self employed architect/ designer and my time is limited. I make a considerable salary annually. After the 3rd date in which I drive to OC from LA county with Friday night traffic for 2.5 hrs because OV was A midpoint from SD. The person who was a gay massage therapist to use his words, lived in OC and it took him 20 min to get to the date. All 3 dates were terrible. I quit after that. Waste of time

  Business Response

  Date: 04/03/2023

  Thank you for bringing this to our attention. We reached out to the client last week to discuss his concerns but have not heard back. He had previously asked that we not contact him again, so we welcome this opportunity to talk about any unsettled concerns that he may want to follow up on. Given his request for us to cease contact, we ask that he please follow up with our email communication from last week. We are eager to help him find a solution to move forward.

• Initial Complaint

  Date:03/16/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Advisor,I Paid Tawkify.com $ ******* on November 15, 2022 (Order# **********). Tawkify.com committed to providing the following:Client 3 Match Experience With our classic offering, youll enjoy a full-service matchmaking experience complete with 3 matches, matchmaker meetings & check-ins, personalized date planning, and more.The nature of the dispute is that the committed services have not been provided as stated above.Tawkify.com has not tried to resolve the problem.The Tawkify.com policy provides resolution and remedy as such:. Any refund sought shall be awarded up to a maximum amount of 50% of the total service price after review of your experience.I am seeking a partial refund of $1,500.00 in the form of a check.

  Customer Answer

  Date: 03/17/2023

  ********,

   

  This is regarding complaint # 19602759.

   

  Tawkify responded and sent me this email. I am scheduled to meet with this person on March 24 to discuss a potential refund.

   

  I will email you to let you know how the conversation went and ask about the next steps.

   

  Have a great weekend.

   

  Thank you,

   

  ***************************

   

   

  ---------- Forwarded message ---------
  From: Em B (Tawkify Customer Success) <******************************************>
  Date: Thu, Mar 16, 2023 at 1:37 PM
  Subject: Re: Tawkify Client Success Reaching Out
  To: *********************** Diamond <************************>

   

  ##- Please type your reply above this line -##

  Em B (Tawkify) Mar 16, 2023, 1:37 PM EDT Hi ******, My name is Em and I am the Sr. ******* of Client Success at Tawkify. My colleague shared your concerns and I'd love to connect with you at your earliest convenience. If you prefer to connect via phone, my calendar is available here: calendly.com/embrain Otherwise, we can continue via email with your request. Please let me know what works best for you, Em Tawkify Customer Success Team ******************************************

   

  ************** (Tawkify) Mar 16, 2023, 10:59 AM EDT Hi ******, I am sorry to hear that you are not willing to work with me to come to a resolution. While I understand your frustration it is disheartening to hear that you are not wanting to come to a resolution that works for everyone. Since you have confirmed that you have submitted to the BBB, I will need to forward this on to our management team for review, and they may be reaching out to further assist you shortly. Warmly, ****** Tawkify Customer Success Team ******************************************

   

  *********************** Diamond Mar 16, 2023, 10:35 AM EDT *****,   I responded to another Tawkify representative two days ago.   As promised in my last email, I have now filed a complaint with the Better BusinessBureau.   Thank you for touchingbase with me.   ***************************

   

  Ellie (Tawkify) Mar 14, 2023, 3:01 PM EDT Hi ******, I truly care about your experience and noticed you hadn't responded so I'm following up to ensure you got my email. Warm regards, ***** Tawkify Customer Success Team ******************************************

   

  ************** (Tawkify) Mar 8, 2023, 10:04 AM EST Hi ******, I truly care about your experience and noticed you hadn't responded so I'm following up to ensure you got my email. Warm regards, ****** Tawkify Customer Success Team ******************************************

   

  ************** (Tawkify) Mar 5, 2023, 10:10 PM EST Hi ******, Thank you so much for getting back to me. I am sorry to hear that your experience with the cadence of matches has been off. I agree that it is concerning that 60 days have gone by and you have no received a match yet. Have you heard from ****** at all in terms of where she is at in the process since starting? We do recommend our Matchmakers reach out periodically to provide insights and updates into where they are at in the process and I wanted to see if ****** was providing a level of service that aligns with this despite not having a date on the books? Unfortunately, your package is nonrefundable as per the refund policy you agreed to.In case it's helpful, here are some options that are available: 1. You can use one of your remaining pause periods. Pauses last for 3 months and can be extended simply by emailing us at ******************************************. 2. You can gift the dollar amount for up to half of your remaining credit to a friend now, towards the purchase of their own package with us. 3. You can continue your experience. Please let me know which you prefer and I will assist. Warm Regards, ****** Tawkify Customer Success Team ******************************************

   

  *********************** Diamond Mar 3, 2023, 6:51 PM EST ******,   I did respond to you. I will share the same sentiments from the last email. ***** also responded to my last email which indicates that several people have received my responses. I emailed the following response to you on February 27, 2023:   I am ready to move forward with a more progressive service thatrenders a fulfilling experience.   Progressive to me looks more like weeklyor bi-weekly check-insto discuss findings.   More than 60 days have passed and there isn't one match or one date?   This, mostly, has persuaded me to change my mind.   To me, the cost of $3000 in exchangefor the outputs since December 2023 is not commensurate.   I am interested in having the $3000 amount refunded to me in the form of a check. If possible, within 15 business days from today.   Thank you for the opportunity to offer clarification.   Please advise as to howto proceed with the refund process and advise as to how I can have the $3000 refunded to me in the form of a check.   If there is no proper advisement within 15 days, I will be filing a complaint with the Better Business Bureau regarding this matter. Today is day 5 of the 15-day request.   Sincerely,   ***************************     Sender notified by Mailtrack 03/03/23, 06:45:57 PM

   

  ************** (Tawkify) Mar 2, 2023, 10:41 AM EST Hi ******, I truly care about your experience and noticed you hadn't responded so I'm following up to ensure you got my email. Warm regards, ****** Tawkify Customer Success Team ******************************************

   

  ************** (Tawkify) Feb 26, 2023, 3:18 PM EST Hi ******, My name is ****** and I'm from the Tawkify Customer Success Team. I am a Client Experience Specialist, working with clients before, during, and after their experience to collect imperative feedback. I am so sorry to hear that you would like to cancel your experience and I am here to support you. We remedy a variety of challenges every day and have a multitude of tools at our disposal. May I ask what caused you to change your mind? Warmly, ****** Tawkify Customer Success Team ******************************************

   

  *********************** Diamond Feb 25, 2023, 5:40 PM EST Kind Representative,   I hope that all is well with you.   I have enjoyed connecting with my matchmaker ******; she delightful and awesome provider of customer service.   However, overall I am displeased with the translationof the services and I am interested in the refund process.   Please allow this email to serve as notice that I no longer am interestedin being a Tawkify client.   I look forward to aresponsethat explains the refund process and the next steps.   Thank you,   ***************************   Sender notified by Mailtrack 02/25/23, 05:37:01 PM

  This email is a service from Tawkify. Delivered by Zendesk

  [ELQ885-83G8R]

   

   

  Sender notified by Mailtrack

  03/17/23, 12:01:35 PM

   

  Business Response

  Date: 03/20/2023

  Thank you for bringing this to our attention. We're in communication with the client and are working toward a solution. 

  Customer Answer

  Date: 03/21/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and will meet with them this Friday, March 24, virtually for clarification regarding an offer Em from Tawkify to provide me a partial refund for $1500 and to sign a settlement agreement. 

  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:03/15/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **************** is really awful.If you are unhappy with match quality, they blame you, saying you are being shallow and arguing against your criteria.For example, I was put on one date with a guy who told me that he told my matchmaker that he wants someone younger than me (he was 29 and I am 30, but he told my matchmaker that he wants to date only women in their 20's who are younger than him).He also told me he wasn't looking for a relationship.I told customer service that they should not have set me up on a date with someone who told my matchmaker I am too old. I also said that they are supposed to vet whether people want relationships. Why set me, a 30 year old woman looking for a relationship, on a date with a guy who wants a 20-something friends with benefits?The second date, my matchmaker asked me explicitly if I was open to dating heavier people. I said no thank you. She then set me on a date with someone who was about 100 pounds overweight and with poor grooming. She described him as "quite fit," but he was more than 60 pounds overweight.I told customer service that it was a very uncomfortable experience, and customer service chastised me that I made the experience unpleasant for my date and that I should have given them a chance. I feel Tawkify put me in an uncomfortable situation. I don't know why my matchmaker even bothered to ask me if I was open to dating heavier people if she was going to insist on my giving them a chance, why even bother asking me? I feel bad that my date felt rejected, but I feel that Tawkify should not have set him up on a date with someone who they already knew was not interested, just as they should not have set me up on a date with a guy who told them I was too old for him.Each date costs $1,200, to add insult to injury.I have totally lost faith in this service working or leading to anything.

  Business Response

  Date: 03/17/2023

  Thank you for bringing this to our attention.
  
  The client requested that we not count her first match, despite them both rating each other well and going on a second date. The client was within the requested age range that the candidate listed on his profile. Moreover, the client let us know us that her matchmaker explicitly told the candidate that she was older than him and he confirmed he was open to it. The candidate also told us that he is looking for a long term relationship that leads to marriage.
  
  We understand that alignment is important to anyone in the dating world, and our matchmakers do their best to screen for intentions and openness in their candidate interviews. Whether or not two people end up in a committed relationship, and the reasons they provide for pursuing one or not, are beyond our purview.
  
  The client also asked that her second match not count. We realize some aspects are quite subjective and will do our best to empathize with the feelings of our clients around these matters. The client's matchmaker asked her about physical preferences, and in planning this match felt quite confident that he met them. We recognize that her first impression of the match was that there were misalignments in terms of qualities like weight; however, due to the inherent subjectivity we cannot guarantee weight as a preference.
  
  Upon seeing her 2nd date, this client left without speaking to him. He was understandably hurt, and while we did not mean to chastise the client about this, we did explain that we take mutual respect very seriously at Tawkify. We have high standards around date etiquette, and we pride ourselves on preserving them. All of our users come to Tawkify with an expectation of trust and respect, and we regret anytime a community member feels insulted or disrespected, especially after the effort and time they have taken to show up for a date curated by us.

  Customer Answer

  Date: 03/18/2023

   
  Complaint: 19601876
  
  I am rejecting this response because:

   

  1.) The first date told me that he told **** he does not want to date someone my age. I did NOT go on a secone date. I told **** that he was attractive, I did NOT go on a second date with him, that is false. I told him I did not want to continue seeing him specifically because he told me I am too old for him, and he said he wasn't looking for a relationship anyways. We did not continue to date. I simply explained to **** that he was the kind of person I would be interested in physically, I did not rate him highly on personality and I even told her I did not want to see him again. Also, he told me that she convinced him to go on a date with me and be open-minded. He told me he told her no to dating older women.

   

  2.) **** ASKED ME if I was open to dating someone heavier. I said no. She then set me up on a date with someone who waa 300+ pounds! Weight is subjective, but this was hardly subjective. There are two possibilities here: one possibility is that my matchmaker lied about video chatting with him, and she actually never saw him. The other possibility is that this was the wrong person, perhaps Tawkify sent my date to the wrong place or rhere were two entrances, and there just happened to be another person wearing the exact same outfit by my entrance. I kept asking customer service, "is he a very large person?" And they kept avoiding my question. They refused to answer me. I stayed for half an hour, I did not leave immediately, but neither of us approached each other and I eventually gave up and left. You say that his feelings were hurt, why did you set up someone who was morbidly obese on a date with someone who said they are not open to dating heavier people? You say it is subjective, but how is morbid obesity subjective? **** said he was "quite fit," either my guy was not there and did not show up or was somewhere else, or she did not see him on video and just saw 10 year old photos of him and did not actually verify he waa not a catfish. There is no way **** and I simply have different ideas of what is overweight, this person was not a little overweight or chubby, they were large. Why set me up on a date with him if I said no? If weight is "not a preference you support," then why did she ASK ME unprompted if I was open to heavier people. If he was hurt by my rejection, why did you set up someone who is 300 pounds with someone who ssid "no" when asked if they are open to dating heavier people. I don't want to be mean, but this person was very, very, very large, I was not being picky here, he was not chubby or husky, he was big, this is not subjective.

   

  My conclusion here is that Tawkify has a very small pool, and that matchmakers try to convince clients to go on dates against their preferences since they cannot find anyone. This is a service I am paying $1,200 per date for. I have lost all faith in Tawkify. They should not have pushed someone to go on a date when they said they wanted someone in their 20's. And they should not have pushed me so hard to go on a date with someone who was 300 pounds after asking me and I said no. 

   

  Sincerely,
  
  ***********************

  Business Response

  Date: 03/27/2023

  We have been communicating with this client and have offered her a solution. She is considering how she would like to move forward.

  Attached please find a screenshot of feedback from the client's first Tawkify date, which shows that she said Yes to going on a second date. 

  On a call with our agent the client told us that she and the candidate had a second in-person meetup. She also said "maybe he's looking for a relationship but he just isn't looking for relationship with me," and that he told her that he wanted to have kids and settle down.

  Our service facilitates a first date. As previously noted, whether or not two people end up in a committed relationship, and the reasons they provide for pursuing one or not, are beyond our purview. 
  
  Our matchmakers are required to video screen our candidates so that, to the best of our ability, we can see if a person has truthfully represented themselves. That being said, we cannot guarantee that a matchmaker's assessment of body type or weight will align with the client's.

  
  

• Initial Complaint

  Date:02/28/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a sales call with Tawkify regarding their services. On that call, Tawkify advised if I was accepted for their service, that the service was "non-refundable." I was not provided the Terms and Conditions of their service on the informational call. I received an email a few days later, indicated my card was charged and by charging my card, I accepted Tawkify's Terms of Service. The email provided a link to the Terms. I read the Terms and disagreed and followed their cancellation procedures. I mailed a letter within 3 business days requesting cancellation of services and refund of $2900 fee paid. I never utilized any Tawkify services. When I did not receive a response 30 days later, I filed a complaint with my credit card company. I have gone back and forth for 9 months with **************** and Tawkify. Tawkify keeps misrepresenting to **************** that my service in "non-refundable" even though they admitted that if I cancelled within 3 business days, I was entitled to a refund. I have provided proof of cancellation and the postal mail receipt dated within 3 days. Tawkify has deceptive business practices and continues to deny a refund despite my following their procedures.

  Business Response

  Date: 02/28/2023

  Thank you for bringing this to our attention. Before anyone can create a Tawkify profile they must confirm that they have read and agree to the Terms of Use, Privacy Policy and Refund Policy. The client confirmed this on 5/26/22, as noted in the included screen shot. She purchased her package on 5/27/22.

  We will always honor a refund request that is made within the 3-day period. We have not been provided timestamped proof of cancellation or the postal mail receipt dated within 3 days, but would welcome this information. In December when we requested this information, we did not receive a reply. We are more than happy to work with her, and will reach out again to request the supporting documentation.