Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/09/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $3600 for six dates through Tawkify. I was told that the company had an extensive databank of eligible men. I was also told my matchmaker would work hard to match me with suitable men. My dates were not paying members, which surprised me. They had been picked from online dating sites, sites I could access myself. The men were not properly screened definitely not the matchmaking I paid for. My last date was emotionally traumatic for me and I emailed that I wanted nothing more to do with the company and would not go out on future dates. Im seeking a full refund as I did not receive matchmaking services as promised, nor were the men members of Tawkify, as I was led to believe I would be matched with. One date confessed he didnt want to be a dating member, he only wanted to look at the pictures of the gals on the website. Yet this man was deemed to be a suitable match for someone paying a great deal Of money to find a suitable partner. I was also matched with an illegal drug user (Im sober) who wanted a partner in crime.These horribly bad mismatches are not matchmaking services. Only after the fact did I read bad reviews from other women who feel scammed. Had I read those first, or had known the service provided was to send me on a date with non-members picked from online dating apps, Id have never parted with my hard earned money.

  Business Response

  Date: 12/15/2022

  Thank you for bringing this to our attention. The client has filed a dispute with her credit card company. We will cease client communication until that dispute is resolved.
  
  For the record, this client confirmed her User Agreement on 7/14/22, as noted in the attached document. The section titled "The Process" states the following: "During each match cycle, your matchmaker searches profiles in our confidential database to identify potentially suitable candidates, then personally screens them for additional indicators before selecting a match. A candidate may include anyone in our database, client and/or non-client, with the goal of best fit in mind."
  
  We hope that clients have reviewed our policies before agreeing to them. As noted above, we are forthright that our community includes both clients and non-clients.
  
  Our matchmakers can only set up dates with candidates who are in our Database. Our community members may also maintain their own accounts on dating sites if they would like to, and so there can be overlap of individuals.
  
  No one except matchmakers and employees can see profile pictures. Clients and non-clients do not have access to profile pictures.
  
  This client's refund policy allows for a refund on unused matches outside of the retainer. As such we have offered her a refund on her two remaining unused matches. We do not refund for services rendered.
  
  For the record the client said Yes to a second date with 3 of her 4 matches, and gave them four and five star ratings. 

  Customer Answer

  Date: 12/16/2022

   
  Complaint: 18552043
  
  I am rejecting this response because:

  The facts were not presented properly and the business practice feels deceptive. I asked before joining about how matches were made. My "matchmaker" did not inform me that the men I would be matched with would not be paying members. Has she disclosed this, I would not have joined. (I should have read the fine print, but trusted my matchmaker.) 

  
  

  I have experienced abuse in the past from men. I know not to make them angry. My rating them was based on being polite, as I was told my information would be shared with them. However, I did tell my matchmaker that the first date was not a good match as I am a sober vegan health coach and he uses illegal drugs and is in search of a drug-using partner. He also was appalled by my veganism. My matchmaker should have asked about these topics before pairing me. Her answer to me was "it's a learning curve, and she would do better in the future." But that learning curve cost me $600. My third date was with someone I had encountered on Match years before and didn't want to pursue. I informed my matchmaker that I had encountered him on a dating app and didn't go out with him, but she didn't change the date. I was sick with the flu and unable to meet in person, so we had a Zoom meting a week or so later when I could talk. In the meantime, my matchmaker told me to fill out the rating questions so I could stay in the "dating cycle" even though I'd not yet spoken to my date. I was polite and did so, but my rating was made up as I hadn't even met him! When we did Zoom, I remembered why I didn't want to pursue a date years ago. He has a child still living at home, even though we are both in our 60s. I told my matchmaker that this was an issue that could have been avoided had she asked the right questions. I don't recall an answer from her. My fourth date was horrific. Ten years older, rude, disrespectful, in very bad health, including a recent stroke, and confessed he would not change his lifestyle for his health and that cutting back on his alcohol consumption was difficult. How could this man be considered a good match for me? he told me he didn't want to join Tawkify's $40 program as he just "wanted to look at the pictures of the gals." This was how I learned that men could join for $40, while I paid $3600 for me six dates. He had not paid anything for our date, nor had any of the other men. I was emotionally upset by the last date, and felt it was. perhaps a "FU" because I had complained about the third date. I immediately texted my matchmaker in the parking lot before I went home from that date, I was so upset! Later, I wrote that I didn't want anything more to do with Tawkify. Only then did I start researching and found many other complaints. from women who feel scammed. Had I read those, I would not have joined. ****** learned. I paid for quality matchmaking and did not receive that. Yes, there was a warm body in the chair in front of me, but most were dealbreakers from the very start.  Had I received quality, well vetted dates, and none of the men ended up becoming "my person," I would have said, "Well, I tried."  But to pay $3600 and not been told that my dates were not paying members, equally invested in finding a life partner," and to go out on dates with men who were not aligned with my values from the start, and some very staunchly opposed to them, was wrong. I feel deceived and disrespected. My most vulnerable and tender feelings were exploited. I still want a full refund as I did not receive what  I paid for. 
  Sincerely,
  
  ***************************

  Business Response

  Date: 12/21/2022

  This client is eligible for a refund on her two unused matches, and we are happy to oblige. 
  
  In the meantime, the client has filed a dispute with her credit card company. We will cease client communication until that dispute is resolved.
  

• Initial Complaint

  Date:12/09/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After being in Tawkifys member pool for 2 years and having just 2 dates during that time, I decided to upgrade to client status. I signed up for 3 dates that came with a matchmaker and was charged $2950. After 4 months, I had not had a single match. I did have one date, where the person selected by my matchmaker, was the exact opposite to what I had specified. He was also misogynistic. If that wasnt bad enough, my matchmaker selected a location that was a distribution center. When we both arrived at this location it was shut. When I refused to continue working with this matchmaker, customer support at ********************** put me in touch with another. I tried again. This time, after 4 months (no dates at all) my matchmaker confirmed a date, only to tell me days before, that he cancelled. She then called to tell me that Tawkify did not have enough clients to match me with. She added that in and around ******* there were no suitable men. She then advised me to get a refund. This service does not work, she told me. She put in a request to Tawkify asking for a refund (she read it out to me). I then telephoned customer support and requested one myself. The guy I spoke with conceded that the one date I did have, had been a fiasco. His words not mine. He then told me he would need to discuss a refund with the team. 24 hours later, I got an email that not only said they would not give me a refund but also insinuated that I was throwing a tantrum merely because a date had cancelled. The email was patronizing to the point that it added that when you sign up for this service, it is a hit and miss. They were right. I had been hit. Badly. Cheated of what they promised to deliver, (ultimately I never had the 3 matches I paid for). I was deliberately misled, misinformed and completely blindsided. I feel fully justified in asking for my money back. I have absolutely no desire to remain on this dating site. It has been a horrible experience for me and I feel very cheated.

  Business Response

  Date: 12/15/2022

  Thank you for bringing this to our attention. The client was in touch with our team when this complaint was originally submitted, and has since come to a solution. 

• Initial Complaint

  Date:12/08/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 7th, 2020, I purchased an agreement with the matchmaking service, Tawkify, in the amount of $6600 for a 12 match package. At the time on intake I inquired about refunds if the package was not completed, the sales person informed me that the service required a 3 date minimum before it would allow a pro-rated refund. Reassured, I proceeded with the business.I complete 6 matches and requested a pause in matchmaking in September 2021. I did not hear from the company after that.I requested a pro-rated refund on the final 6 matches of my package on December 7th, 2022. I was informed not only was I not eligible for a refund, but my final 6 matches were terminated because I paused the account.The actions of the company are not in line with the verbal agreement put forth by the sales person. I request a refund of $3300 for the service not provided.

  Business Response

  Date: 12/15/2022

  Thank you for bringing this to our attention.
  
  The client requested to pause her account on 10/13/21. We emailed confirmation that same day to let her know that her account had been paused for 3 months. In that email we noted the terms, including that she please keep us updated as to whether she would need a pause extension, as her package would be marked complete and matches forfeited otherwise.
  
  The client emailed us over 1 year after her pause request, on 12/7/22. Her package had been marked as complete in the meantime, as we did not hear back from her.
  
  Please note that the client confirmed having reviewed our User Agreement on 8/10/20, which state "If you'll be unavailable for 3 or more weeks, you can pause future match cycles without altering your match count by emailing our Customer Success team. You may "pause" up to 3 months at a time during any 3-month period. Your package is marked complete after 3 months if we do not hear from you to either resume your experience or extend your pause."
  
  While we hope that our clients have reviewed the terms of their package, we empathize that the situation has caused her frustration and so have offered the client a solution.

• Initial Complaint

  Date:12/05/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/15 I interviewed about the Tawkify process. At the time I was told that before being accepted as a client there would be a screening process to assure there were enough potential matches. During that interview it was implied Tawkify was different because people were more serious and committed hence seeking out a matchmaker and investing the money. I met my matchmaker on 8/24 and discussed more specifically what I was looking for in a partner. On 9/9 the matchmaker said there were only 3 potential matches and then on 9/22 she said those men weren't options. In my reply to her I shared my disappointment and confusion of having no options when I was told part of the original screening process is to make sure there are enough potential matches. I also mentioned the 50% refund guarantee I was supposed to have and asked the question of what happened if I couldn't even get to the three matches to be able to receive the refund. This initial situation alone should have been enough for them to say we don't have the clientele for you and they should have refunded me. Their database did not even have the 6 matches I had paid for not even allowing for anyone being eliminated based on matchmaker screenings. However, they did not and I tried to be patient and trusting of their business. I was matched with two men and had dates. Both of those men were not men from the paid membership database. Apparently, there is a $99/year group that Tawkify will go to if they can't find anyone within their paid matchmaking level. This process of matching was never disclosed to me nor was I ever offer this lower cost option. I was sold the idea of financially committed matches of a certain seriousness/caliber only to have a bait and switch pulled on me. When I went to Tawkify about this and requested a full refund I was told they thought they could still find a great guy for me or I could take the 50% refund. Their dishonesty of the matching process is unethical, but the rest is fraud.

  Business Response

  Date: 12/08/2022

  Thank you for bringing this to our attention. The client has filed a chargeback with her credit card company, and so we will communicate with them going forward in regards to her refund.
  
  For the record, our matchmaking process is disclosed in the Service Agreement. It is the first point in the agreement. It states the following: 
  "Tawkify's Services engage different types of customer relationships. Clients may be matched with customers without regard to whether they are fully paying Clients, fee-based Members, or non-paying Recruits. We find that the level of monetary investment has little or no bearing on the quality of the experience nor potential romantic success. A matchmaker's ability to utilize the entire Tawkify Rolodex fosters wonderful opportunities for dating success."

  
  The client confirmed the Service Agreement on 8/9/2022, as noted in the attached screen shot. We hope that our users have indeed reviewed all of our policies before agreeing to them.
  
  Our ******************* reviewed her preferences upon application and it was determined she had well over the minimum number of required candidates for us to confidently bring her on as a client. We will not bring a client on if we are not confident in our ability to service them.
  
  A matchmakers opinion of who is and is not an appropriate candidate is subjective. Based on mutual alignment of this client's faith-related preferences and the candidate's preferences, the matchmaker was trying to hone in on specific aspects and thus focusing on--in her opinion--who she felt was appropriate to screen. Tawkify has not determined that this client's pool is insufficient.
  
  This client's refund policy has a 3 match retainer. She has used 2 of her 3 retainer matches. We have offered a refund on all of her remaining refundable matches. 
  
  The client said Yes to a 2nd date with her first match and gave him 4 out of 5 stars. The client said No to a 2nd date with her 2nd match, and while this is never an enjoyable experience we simply cannot guarantee that every match will be a Yes. We've let the client know that she is welcome to utilize or forfeit her 1 remaining retainer match, and regardless we will refund her remaining 3 non-retainer matches. 

• Initial Complaint

  Date:11/29/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 17, 2022, I engaged in a free screening with *************************** of Tawkify Client Representative| ************ ***************************************|tawkify.com). I wanted to find out if their matchmaking services were right for me. I am a 64 year old widow of nine years. After a discussion as to whether I would be approved or not by them, she told me the prices were $10,000 for 12 dates, but if I signed up on the call, I could get three dates for $3000. But only if I signed up then. I did give her my credit card number and she charged me $3000. She then sent a customer agreement, but the link to the Refund Policy went to a error page on their website. Seven days later, on November 25, before any matchmaking had begun (I have not met anyone else or gone on dates), I learned of some health issues that would prevent me from dating in the near future and so contacted ******************* to ask for a refund. She asked the nature of the request, and I told her. I also asked **************** at ********************** for a refund, and they told me it was 100 percent nonrefundable. I have written ******************** twice more and she has not answered, including today.

  Business Response

  Date: 12/05/2022

  Thank you for bringing this to our attention. We have reached out to the client and are currently working on a solution.

  Customer Answer

  Date: 12/06/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They have worked with me to help get my money back and it's a very fair resolution. I give them permission to post this email anywhere they deem necessary to counter the effects of my original negative report. Very good customer service.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:11/23/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $99 to sign up for tawkify last December. During the sales call I was told *********** was a good area for **, and that I could expect at least one matchup. I have received no matches. I have complained to the company on at least two occasions to no good effect. I would like a refund

  Business Response

  Date: 11/30/2022

  Thank you for bringing this to our attention. Our team has reached out to discuss the nature of our Membership program with this individual and hope we can come to an understanding. 

  Customer Answer

  Date: 11/30/2022

   
  Complaint: 18456559
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********************

  Business Response

  Date: 12/05/2022

  We have reached out to this client to discuss this complaint, but she has not responded to our outreach.

  Customer Answer

  Date: 12/06/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:11/22/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened a refundable 12 date account with Tawkify. I have been on 3 dates that did not meet my criteria. The last date most recently resulted in me feeling unsafe. The person was extremely intoxicated, inappropriately touched me, and was just an overall unsafe experience. I chose to sign up and work with a matchmaker to have people be vetted so I would not be in situations where I felt at risk. Obviously they do not ********** as they advertise. I have asked to receive my money back at this point which they are refusing. I think it is important that this company is not holding up their end of agreements and is also not adhering to what they advertise. Im seeking a full refund.

  Business Response

  Date: 11/28/2022

  Thank you for bringing this to our attention. We have been in contact with this client and seem to have reached a solution.

  Customer Answer

  Date: 11/28/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:11/15/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transation: 4/6/2022 Services to be performed: *********** services Dispute: Deceptive practices of promising services they cannot deliver, deceipt about the dating pool, will not provide adequate information about the match and if the date is not accepted the client is charged regardless, failure to share personal match selection criteria saved in their system, deception all around their business model. Seeking a refund of $4,900.

  Business Response

  Date: 11/21/2022

  Thank you for bringing this to our attention. We have been in contact with the client and have proposed a solution. We do not refund for services rendered. 

  Customer Answer

  Date: 11/22/2022

   
  Complaint: 18410833
  
  I am rejecting this response because this business is engaged in deceptive business practices and lied to me about the dating pool in my area and for my age group. They are not able to deliver the services they promised. They further lied about the rules of engagement with matchmakers. They told a story that through a matchmaker relationship, the matchmaker would become more closely aligned with the client and provide better matches. Not true, their formula does not provide for that.

  Since we cannot resolve this easily, I will also be looking into data protection laws. As a client I did not have visibility into my profile with my personal data. It's likely there is an issue here too. The dating criteria I described was not accurately reflected in their system.

  If this is not resolved through the BBB, my next step will be to have my lawyer look into this. I don't take pleasure in this, but worse I don't like be deceived and lied to. This was $4,900 of nothing but misery.

  
  Sincerely,
  
  *********************************

  Business Response

  Date: 11/28/2022

  As confident as we are in our matchmaking abilities, Tawkify does not guarantee that using the Services will result in meeting someone offline or online, and we do not guarantee that using the Services will result in any type of relationship or relationship potential between you and another person or group of people. Tawkify does not guarantee your compatibility with any other users of the Services, whether recommended, suggested, or not. Thus, we cannot refund for services rendered.

  We have offered this client a solution for her 3 unused matches.

  Customer Answer

  Date: 12/04/2022

   
  Complaint: 18410833
  
  I am rejecting this response because Tawkify lied and engaged in deceptive practices to gain my business. They did not delivered the services described in the sales call. They do not have an adequate dating population for my age group or in my area even though I asked these specific questions on a recorded line and they said they did. They do not have a process for remote dating even though they said they do. And I am still looking into data privacy practices because I was not able to see my personal information in the Tawkify system.

  1. My #1 criteria for matching purposes was healthy mind / healthy body. A smoker was a HARD NO for me. Yet the only in person in six months they provided an in person date with was a heavy smoker. I could smell him from three feet away. This date was additionally problematic because it was in an unsafe location and the the guy was narcissitic mansplainer, also a HARD NO for me.

  2. Tawkify does not tell candidates when there is remote match per *****'s last communicatoin which was news to me. After my first remote date failed because the match was not interested in remote dating, I MADE IT CLEAR to the matchmaker that I would NOT TAKE ANOTHER REMOTE DATE UNLESS THE CANDIDATE WAS INFORMED. The second remote date also consisted of the man saying, "what, you don't live here...you're not planning to move here?" It's a business practice designed by Tawkify as an easy money stream with no benefit to the client. I am not paying for dates where the candidates have no interest in pursuing a relationship which requires them to drive initially to date. This is insane.

  Tawkify first failed to provide dates as promised because they do not have an adequate dating pool, second the matchmaker not adequately screened the candidates (or were grabbing at anything remotely close), and third based on their business practices the client does not have a voice in accepting a proposed date WHICH WAS MISREPRESENTED IN THE ***** PRESENTATION.

  My counter offer is that Tawkify refunds $4,083 (or 5/6 of the amount paid for 6 dates) and provides one make up match whereby I can ask reasonable questions about the match and NO REMOTE DATES.

  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:11/15/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $2200 for 3 matches. The first match was close to what I discussed with the matchmaker and the other 2 were way off. I added in the feedback that I don't want to go on the 2nd date. was hoping the 3rd date was closer to what was discussed and it didn't happen.When I raised the concern, customer satisfaction team told me it was a non refundable package and I was supposed to see that in the receipt after I made the payment for the package, and they were not supposed the let the client know beforehand.Also, they were able to deliver on these priorities (White / Caucasian, **************, No kids and 40 - 44), seriously? Any online apps can also do it and it would be much faster and easier and I don't have to pay for that.Very disappointing experience for sure. What I want is refund for the last 2 unsuccessful matches.

  Business Response

  Date: 11/18/2022

  Thank you for bringing this to our attention. The client has been in touch with our team and seems to have landed on a solution. 

  Customer Answer

  Date: 11/20/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely

   

• Initial Complaint

  Date:10/27/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company charged my credit card a total of $3,500 instead of $3,400 which I was quoted for 6 dates. I spoke to *******************, client representative and based on info he offered I said okay to 3 date package. He made it clear that if I purchased 6 date package which was cheaper per date than 3 date package, that hey would refund money back to me beyond/over 3 dates used. I asked more than once about the refund and we both agreed it was cheaper and I had a safety net with the purchase of 6 dates. He stated I had until the time I was approved to decide if I wanted to increase package from 3 to 6 dates but Tawkify immediately charged my credit card $2150 on July 19th and then again on the 21st $1350 which is $100 more than what ******************* stated. I never signed an agreement, credit card was charged.Unfortunately services weren't provided as they stated they would be. Then when they were struggling to match dates (dates were stating they had work and family issues as to why they were canceling on the match maker) I was provided info from a date that people WERE NOT PAYING and this was never disclosed!When *************************, my match maker, and myself discussed how she was struggling to get acceptable matches and why my 2nd (and last date) showed up with additional men as an early exit just incase I didn't look the part, she too admitted that people she was matching me with were NOT paid clients and stated I would be able to get my money back and would have front office contact me.Thats when ***** contacted me. Stated that the services were NON Refundable. I told her ******************* stated differently and she stated she would listen to recorded tape of *****. She emailed 2 days later stating that was for a 12 month package, so I would not be getting refund. (SHE DIDN'T LISTEN TO ANY RECORDING BECAUSE WE NEVER TALKED ABOUT 12 MONTH ANYTHING)I HAVE EVIDENCE OF CONVO and evidence with another **************** offering REFUND as promised to me by *******************.

  Business Response

  Date: 10/31/2022

  Thank you for bringing this to our attention. This client has filed a chargeback with her credit card company, and so from this point forward we will work with the card company directly.

  For the record Tawkify Terms of Use are available on our website, as is our refund policy. Before creating a profile a user must confirm that they have read and understand the terms, which include our refund policy. As an online service, by using the Website or any of the Services, you are agreeing to be bound by these Terms of Use and each of the other agreements specifically incorporated by reference.

  Our Terms also state in Item 2 that we have three types of users in our database, including Clients, Members, and free Recruits.

  We have reviewed this client's sales call twice. Our agent discussed the refund options for our largest 12 match package on the call, but ultimately this client opted for a 3 match package and then added 3 more matches to bring it to a 6 match package. Additionally the receipt we emailed her shortly after purchase of those 6 matches notes that her package is nonrefundable.

  The client told us she has evidence that it was communicated to her that the 6 match package was non-refundable. We have let her know that we will absolutely honor this if she can please share that evidence. She has not responded to this request.

  Customer Answer

  Date: 10/31/2022

   
  Complaint: 18320546
  
  I am rejecting this response because:WAS NEVER TOLD TO GO ON WEBSITE TO ACKNOWLEDGE OR REVIEW POLICY. SPOKE TO TAWKIFY CUSTOMER REP THAT STATED THE PACKAGE I WAS PURCHASING WAS REFUNDABLE. I KNOW NOTHING ABOUT 12 MONTH PACKAGE BECAUSE WE DID NOT CONVERSE ABOUT 12 MONTH. NO RECEIPT WAS EMAILED TO ME. AFTER CONVERSATION WITH TAWKIFY REP, MY CREDIT CARD WAS IMMEDIATELY CHARGED (WRONG AMOUNT CHARGED). DAYS AFTER MY CREDIT CARD WAS CHARGED, I WAS TOLD TO SET UP CUSTOMER PORTAL TO HAVE DIRECT CONTACT WITH MATCH MAKER (NOT TO REVIEW POLICY FOR SOMETHING THEY HAD ALREADY CHARGED MY CREDIT CARD.
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 11/03/2022

  This client confirmed her policies on 7/15/22 when her profile was initially created, per the attached screen shot.

  This client was charged $2,050 on 7/19/22, and then $1,350 on 7/21/22. Emailed are automatically sent upon purchase.

  Customer Answer

  Date: 11/07/2022

   
  Complaint: 18320546
  
  I am rejecting this response because: Document provided is a lie. This company is full of false and misleading business practices. I clicked on a link to make an appointment to get info on Tawkify add. NOOO terms or conditions or prices were confirmed or mentioned. On the day I requested a call back, Tawkify Representative called back and stated what type of company and service they would provide and that the charges were REFUNDABLE!!!! This company needs to stop deflecting... and provide recording of conversation (that clearly states me asking about refund policy regarding my potential purchase) Please provide the recording that says  you had the right to charge my credit card instead of the total price they charged my credit card. Providing the tap recording of the conversation would clear that up. Why didn't they answer their fraudulent and misleading business practice of NO REFUND POLICY if I have in writing exactly what I am saying and requesting which is a refund! Why do I have proof of conversations from Tawkify employees that states Tawkify gives REFUNDS? All I wanted was a refund when I asked which was stated as the policy by Tawkify Representative. I didn't expect to be over charged and deceived. All documentation will be provided to the agency that can give me monetary credit.
  
  Sincerely,
  
  ***************************