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Rudderstack

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/30/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of Transaction : Oct 11th to Oct 15th Amount of Money you paid this business : US31000 What the business committed to provide you : Commission + Salary Nature of the dispute :The business is holding my money (what I paid + commissions + salary )in their platform and not allowing me to with draw it as they are blocking their platform from not releasing my money.They are claiming I have to return back money they loaned me, before they will release my money. The business never loaded me any money. And want an extra USD26000 transfered before they will release my money. They are threatening to freeze/default my balance if I do not transfer the extra money they are demanding. Whether or not the business has tried to resolve the problem:No they have not. I have tried reaching out multiple times and they refuse to try and resolve this amiccably to release my money. I have never been able to speak with any one beyond their customer service to speak with any one.

    Business Response

    Date: 11/16/2023

    We believe this submission to be fraudulent.

    We have no record of any interactions with the submitting party. 

    We have no record of any attempt by the submitting party to contact us.

    On review, the name and telephone number associated with this complaint are associated with a photographer based in REMOVED, REMOVED. We are a US-based REMOVEDcompany. There is no overlap between our fields of focus.

    We would be happy to set up any time to discuss the matter directly, with BBB representatives or with the submitting party.

Rudderstack is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. As a matter of policy, BBB does not endorse any product, service, or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

When considering complaint information, please consider the company's size and volume of transactions. Note that the nature of complaints and a company’s responses to them are often more important than the number of complaints. BBB Business Profiles generally cover a three-year reporting period.