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Business Profile

Data Analytics

Premise Data

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Data Analytics.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/07/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I downloaded the Premise App in my REMOVEDplay store and I started doing Gig work for Premise. Recently I did $22.10 in jobs for Premise. My jobs were completed, reviewed and accepted by Premise. Premise then put $22.10 into my Premise account. To withdraw funds from your premise account you have to request your funds in Premise be transferred to your PayPal account. For three days I tried to cash my earring out to PayPal and Premise s app was not working properly and would not let me transfer my funds to PayPal. Premise blames PayPal for this issue but it is not Paypal it is Premise. On the third day of my contacting Premise asking them why can't I get my money that I worked for and I earned. ON the third day Premise goes into my account and steals my $22.10 that I have in my account. Mind you this $22.10 is money that I earned for jobs that were reviewed and accepted by Premise. Premise goes into my account, steals my money and closes my account. They did all this because I was starting to ask questions about why I can access my money and I don't think they liked that. When I noticed my money was stolen by Premise I contacted them immediately and asked them what was going on. Premise said that I didn't follow the rules and my account violated their rules so they had to close my account and take my money that they already paid me for. This is unacceptable and I earned that money and I want this company held accountable. There are many stories like mine and many victims of Premise stealing from them.

  • Initial Complaint

    Date:11/04/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Today, one person came in, and then asked me to show one of our product. He started to take photo, and I asked why he is taking every side of box and upload the picture on some app. App calls Premise Data. It says they need to take picture of the product in AMPM, not small retail shop like us. The user of the app teased us to show every product which he can make money from taking picture of it and share it on app. What kind of app asks users to take picture of Vape product and pays for it? I am little concern if the app or the company tries to make fake vape products thru these pictures. Also, this app is helping well-known companies (Like Wal-mart, AmPm, Target, etc). It isn't helping local business but its users taking picture from small retail shop like us. The app can report where the photo took from. It means minors or criminals can use informations to target certain businesses. As you know, minors robbed or smash-and-grabbed businesses like ours. These kind of suspicious acts must be stopped before photos use for counterfeit products and let criminals or minors target the retail stores.

  • Initial Complaint

    Date:10/26/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up on Premise Data by downloading the app, and creating a user profile. I was told that I would be paid for completing various microtasks and mystery shopping jobs. For example, I scanned items in a grocery store, took pictures of displays in REMOVEDphotographed EV charging stations, and took photos of the outside of a restaurant. All of the tasks were accepted as complete, and I presume Premise Data gained useful data for its corporate clients.I earned enough money that I accumulated 33 dollars on my premise account. However, when I attempted to retrieve my payout, it was not available. I tried for several days to collect the payment owed to me within the app. The payment failed each time. I contacted customer support and they were unhelpful.The premise app gives users the option to use multiple Paypal accounts for collecting payment. So, I added two additional Paypal accounts (that I have access to) and attempted to use those to collect payment as well. These attempts were also unsuccessful.Rather than helping me access the funds I am owed, Premise has suspended my account. Their allegation is that I tried to use multiple payment accounts to retrieve my money. This is despite the fact that their app is designed specifically to allow this. I have attempted to contact the company and cooperated with their investigation. However, nothing was resolved. I would like to get the money owed to me. As that was earned by me at cost of my own time, mileage on my vehicle, and gas.

Premise Data is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. As a matter of policy, BBB does not endorse any product, service, or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

When considering complaint information, please consider the company's size and volume of transactions. Note that the nature of complaints and a company’s responses to them are often more important than the number of complaints. BBB Business Profiles generally cover a three-year reporting period.