Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Cryptocurrency Exchange

Trustwallet.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cryptocurrency Exchange.

Complaints

Customer Complaints Summary

  • 59 total complaints in the last 3 years.
  • 40 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/26/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Tuesday November 19th, 2024, I was communicating with Ms. ****** ******** via ******** messenger, she. Responded to a post I made about getting help setting up QFS account to protect my crypto. I was seeking this assistance before purchasing, and she was helping me with that. As well as assisting me with purchasing crypto. On Wednesday I was able to purchase $150.00 worth, but knew it wasn't enough. Ms. ****** also encouraged me to purchase more, she wanted me to empty my savings and put it all on XRP. (a red flag that I ignored). On that Wednesday my bank kept refusing to allow my other purchases to go through. On Thursday November 20th, I went to my bank to inquire about my denied attempts to purchase crypto. My bank finally allowed 2 purchases to go through totaling $500.I never shared my private keys or recovery words with Ms. ********* On Thursday morning I checked my Trust Wallet to painfully discover that my account was wiped out clean, all of my crypto was gone! I messaged Ms. ******** via ******** messenger, accusing her of stealing my crypto. She denied having any involvement in the fraudulent activities. I need immediate assistance in tracing my stolen property. Totaling $650.00...After reading the complaints on this website against TRUST WALLET, I strongly believe that TRUST WALLET stole my crypto currency!Thank you I am,******* ******** El ************

  • Initial Complaint

    Date:11/12/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 6 2024 I was trying to purchase $100 of xrp crypto like I have every month for about 1 year, the method I have always taken kept saying there was an issue with my bank to contact them so I did, there wasn't an issue with my bank. I tried going through the trust wallet app to get help from thier customer service but couldn't find any help so I ******d trust wallet customer service phone number and completely got scammed for right about $1000 us dollars & whatever the going rate of xrp is currently. All involved parties are:Trust wallet ****** Anydesk app Cash app I have reported this to:*************** Cash app *************** I'm trying to take all avenues possible so these invitees can be caught & prosecuted. So it doesn't keep happening to trust worthy people who are trying to better themselves.Thank you for any help or action that you can provide.

  • Initial Complaint

    Date:11/07/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The issue:Trust wallet, claims they are a safe storage of crypto. They claim they prevent fraud. Yet, is allowing fraudulent and illegal operators to offer air drops and other scams. Once the owner of the wallet submits for air drop, all tokens and coins dissappear from the Trust Wallet address. There is no customer service. Social media was innodated with more scammers wanting my wallet keys. Where is the "Trust"? I have had over $300,000 stolen from my wallet from Jan 2023 to Nov 2024. I now have $400 left. I expect a refund. Or assistance seeking class action lawsuit. This company should not be allowed an exchange or storage of money for Americans. They are thieves, who promote and allow thieves to operate.Please look into this, please help me and *****s of others who have been defrauded by Trust wallet.

  • Initial Complaint

    Date:10/15/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Over the years Ive been trading on trust wallet platform and I have had more then one incident now I am sure they are just scammers. 1# First time I lost some how 260 billion baby doge coins 2# I bought a coin that went up to the sum of about 300 thousand dollars and only to later diminish to around what I bought it for 3# recently today I was swing trading on the platform I swapped 702 billion baby doge coins for usdt worth about $2400 and my usdt never came into my wallet its like the never ending story with this website or crypto wallet platform I have had enough someone needs to investigate this platform!

  • Initial Complaint

    Date:10/04/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have made deposits and withdrawals in varying amounts into my Trust Wallet account since June, 2024 and made some successful BTC trades between that time and September, 2024. I transferred all of the *** into **** funds now totaling $7,775.00. On 9 12 2024 I submitted a $100.00 withdrawal which did not go through. The withdrawal was processed in the exact same way prior withdrawals were processed. Customer support has made up numerous excuses as to why the withdrawal was not processed, including that I had not updated to the latest version of the app (*****). After three emails exchanges, the customer support simply stopped. I researched phone support only to discover that the numbers all have been disconnected.

  • Initial Complaint

    Date:10/01/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 1, 2024, My trust wallet account was supposed to have been transferred to my regular bank account today. Instead of transferring it, they lied about it. They said ******* had rejected the direct deposit. I contacted the bank this same date and was told that they had no record of any deposit into my account which had been rejected. When I asked for documentation to prove the legitimacy of their claim that it had been rejected, I got two different answers. At first, he just said that it had been rejected several times. Then they said that the rejection couldnt be confirmed because they had not initiated the transaction. I have paid trust wallet approximately $1300 over the past five or six weeks, in order to get the account, put my name and paid to me through direct deposit into my bank account. Now they say that they must send me the money in cash, but they dont seem to want to tell me how much thats going to cost and they dont seem to be willing to accept the responsibility for paying the delivery fee since the rejection was their fault. I am tired of being lied to. Trust wallet is supposed to be a legitimate crypto agency, and yet they are displaying a clear indication that they do not know how to treat their customers

  • Initial Complaint

    Date:08/26/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Trust wallet has lost my money. They do not provide support or resolutions and keep canceling my request for help. There's no legislation in place for crypto wallets and wallets such as trust wallet are taking advantage of that by not being held accountable. They have basically stolen my money. Misplaced my money/ crypto and have make no attempt to reimburse or retrieve or help in any way I keep getting this message This is the content of the email I keep receiving from Trustwallet support. You may have been busy and may have inadvertently missed our last email asking you for more information regarding your request. Please let us know how we can be of further assistance!I keep getting this from support when reaching out for help. They need to be shut down

  • Initial Complaint

    Date:08/26/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    First quarter 2023 I received a strange screen banner when I logged into my account. Upon receiving this face change to my account, the account balance was not visible. I did not understand what happened to my account and contacted Trust wallet customer service. I was told my money was put into blockchain and I need to pay a large sum of money to get my money out and receive a reward of ***** ETH. Trust Wallet was contacted many-many times and eventually my balance disappeared to $0.00.I had over $100k in the account not including gains that have been stolen.

  • Initial Complaint

    Date:08/15/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Around $50k crypto stolen from my wallet on July 4th, 2024. I personally did not click on a suspicious link, emails, etc. The hacker somehow got into my account for reasons unknown. I contacted Trust Wallet for support, then I receive an automated email asking for several documents. I send those documents responding to there email and get NO response. Then 4-5 days later they close the case. I tried this method 5-6 times and the only way to get in touch with them is through email. They take no consideration of victims that experience this kind of theft. Horrible customer support and horrible platform to store crypto. This company is meant to provide protection against hackers & a secure way to store crypto, they must have some kind of on going security glitch that doesnt always go public. I'll be filing reports to as many higher authorities as possible against this company. They had a class action law suit for a similar issue around a year ago I am also trying to join.

  • Initial Complaint

    Date:05/30/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They kept asking me for congesting fees to pay to get my money sent to my wallet when I first withdrawals. The first time it was just $100 that I put in. I was able to pull it back out after that the minimum withdraw was ****** so when I reached that amount, I try to withdraw to my account to my wallet, but it never went to my wallet so I contact customer service and they are telling me that I have to pay them a fee to transfer the amount of money to my wallet so I paid them the first time then they come Back three minutes later talking about is a congestion and the block chain and I will have to pay another 500 and I paid the 500 now they saying that the minimum withdrawal fee went up to ****** and I need to pay another thousand and I just paid 1500 and I contact the company name that they use at the top of the platform and *********** said that they dont know.com and most likely they are scamming me and I would just like to get a refund

Trustwallet.com is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.