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Business Profile

Cryptocurrency Exchange

Trustwallet.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cryptocurrency Exchange.

Complaints

Customer Complaints Summary

  • 59 total complaints in the last 3 years.
  • 40 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/17/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Don't use trust wallet i am not able to recover my key

  • Initial Complaint

    Date:08/08/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Faced an problem where customer contacted me but i was unable to help

  • Initial Complaint

    Date:08/04/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a trust wallet account and I got scammed someone from trust wallet took my money out from my wallet. And now there are not picking up my phone. I need my money back

  • Initial Complaint

    Date:07/17/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    7/14/2025 I downloaded and setup a crypto currency wallet with a Trust wallet application found on ****** play. Trust wallet publicly claims there product to be a safe and secure platform that stores crypto currency. Trust wallet does not collect personal information and as instructed during setup I chose a 6 digit numerical pass code and when I provided my phone number the application sent via text message what they informed me is a unique and random pass phrase that I must use to setup my new crypto wallet and would allow the security system to recognize my device. I received the passphrase that was around 20 random words. I then copied it and pasted it in the window the app security required and then I was required to enter my number pass code and just as Trust Wallet advertised my new crypto wallet was created and opened. I then successfully transferred an amount of bitcoin valued over $5000 and Etherium valued at around $100. I closed the application until the next morning when I opened to discover a transfer had been made that sent my assets somewhere. I started a support ticket through the support function of the application and provided my email address and almost immediately I received a confirmation email stating that I would be contacted within 72 hours by a support team member. I did get emailed from a team member who said he would be handling my support ticket and to reply with particular information regarding the issue. I gathered the information and replied to the email as instructed. My mail server informed me it could not deliver my reply because the Trust wallet server has rejected it. I'm seeking compensation for my losses

  • Initial Complaint

    Date:07/14/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I cant access the network to claim my dividends. Per help desk want me to deposit $8500 in a bitcoin atm to recover my dividends owed. Sounds fishy

  • Initial Complaint

    Date:07/12/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received my 177. Dollars in light coin and immediately someone had transferred my money to another place. I was told I cant get my money back and I have the pictures of the transaction

  • Initial Complaint

    Date:07/11/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    **************** Cash and withdrawals of cryptocurrency are subject to a 710 day holding period enforced by Gemini support **************** . Everything you need to know about their motivations is provided here.Gemini doesn't enable you to withdraw crypto to your wallet **************** or send your currency out for a waiting period of 7 10 days (this figure could be longer or shorter)

  • Initial Complaint

    Date:07/09/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Fraudulent offered a promotion getting do the promotion got all my credit card accounts closed in their passengers took money out of my account without my permission and will not I will keep you alive offered a promotion getting do the promotion got all my credit card accounts closed in their passengers took money out of my account without my permission and will not I will keep you alive

  • Initial Complaint

    Date:07/02/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Having issues getting the system to accept a payment. Tried mutiple payments... ******, ***** **********, credit card...... even lowered the amount i tried to send, changed the actual product i wanted and it still wouldnt accept the debit.This company is a financial company that has no proper phone number for calling to get help. There system says there has been so many complaints that the customer service is no longer accepting issues/complaints.This cant be proper for a financial company with access to all my personal info. Needs addressed asap!!!!

  • Initial Complaint

    Date:05/27/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Trust wallet claims transfer never showed up. Documents shows it arrived in 3 minutes and was credited to account. I'm being refused service and expected to send another round of funds to pay for what i already paid. I hear words like rubbish used when I try to show Documents. Get called drunk when trying to work on solutions and ask for history. When I call office and leave messages no body returns calls.The transfer took place on 5/18/25 at 7:55 & 7:57 each took less then 5 minutes to be received and credited to account. ID # ************ # ****** Total of $77.40

Trustwallet.com is NOT a BBB Accredited Business.

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