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Business Profile

Cryptocurrency Exchange

Trustwallet.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cryptocurrency Exchange.

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/03/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Trust wallet post I have to swap my xrp bep2 to something else buy a time frame but it's impossible to do so.... do now I'll lose my money on my xrp cause you can not get any help from trustwallet to simply swap what needs to be swapped

  • Initial Complaint

    Date:12/01/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I transferred close to $400 to my ******** wallet. The transaction says complete in my trust account l, yet my money NEVER showed up in my ******** wallet.

  • Initial Complaint

    Date:11/26/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Tuesday November 19th, 2024, I was communicating with Ms. ****** ******** via ******** messenger, she. Responded to a post I made about getting help setting up QFS account to protect my crypto. I was seeking this assistance before purchasing, and she was helping me with that. As well as assisting me with purchasing crypto. On Wednesday I was able to purchase $150.00 worth, but knew it wasn't enough. Ms. ****** also encouraged me to purchase more, she wanted me to empty my savings and put it all on XRP. (a red flag that I ignored). On that Wednesday my bank kept refusing to allow my other purchases to go through. On Thursday November 20th, I went to my bank to inquire about my denied attempts to purchase crypto. My bank finally allowed 2 purchases to go through totaling $500.I never shared my private keys or recovery words with Ms. ********* On Thursday morning I checked my Trust Wallet to painfully discover that my account was wiped out clean, all of my crypto was gone! I messaged Ms. ******** via ******** messenger, accusing her of stealing my crypto. She denied having any involvement in the fraudulent activities. I need immediate assistance in tracing my stolen property. Totaling $650.00...After reading the complaints on this website against TRUST WALLET, I strongly believe that TRUST WALLET stole my crypto currency!Thank you I am,******* ******** El ************

  • Initial Complaint

    Date:11/12/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 6 2024 I was trying to purchase $100 of xrp crypto like I have every month for about 1 year, the method I have always taken kept saying there was an issue with my bank to contact them so I did, there wasn't an issue with my bank. I tried going through the trust wallet app to get help from thier customer service but couldn't find any help so I ******d trust wallet customer service phone number and completely got scammed for right about $1000 us dollars & whatever the going rate of xrp is currently. All involved parties are:Trust wallet ****** Anydesk app Cash app I have reported this to:*************** Cash app *************** I'm trying to take all avenues possible so these invitees can be caught & prosecuted. So it doesn't keep happening to trust worthy people who are trying to better themselves.Thank you for any help or action that you can provide.

  • Initial Complaint

    Date:11/07/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The issue:Trust wallet, claims they are a safe storage of crypto. They claim they prevent fraud. Yet, is allowing fraudulent and illegal operators to offer air drops and other scams. Once the owner of the wallet submits for air drop, all tokens and coins dissappear from the Trust Wallet address. There is no customer service. Social media was innodated with more scammers wanting my wallet keys. Where is the "Trust"? I have had over $300,000 stolen from my wallet from Jan 2023 to Nov 2024. I now have $400 left. I expect a refund. Or assistance seeking class action lawsuit. This company should not be allowed an exchange or storage of money for Americans. They are thieves, who promote and allow thieves to operate.Please look into this, please help me and *****s of others who have been defrauded by Trust wallet.

  • Initial Complaint

    Date:10/15/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Over the years Ive been trading on trust wallet platform and I have had more then one incident now I am sure they are just scammers. 1# First time I lost some how 260 billion baby doge coins 2# I bought a coin that went up to the sum of about 300 thousand dollars and only to later diminish to around what I bought it for 3# recently today I was swing trading on the platform I swapped 702 billion baby doge coins for usdt worth about $2400 and my usdt never came into my wallet its like the never ending story with this website or crypto wallet platform I have had enough someone needs to investigate this platform!

Trustwallet.com is NOT a BBB Accredited Business.

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