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Business Profile

Cryptocurrency Exchange

Trustwallet.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cryptocurrency Exchange.

Complaints

Customer Complaints Summary

  • 69 total complaints in the last 3 years.
  • 53 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/11/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    **************** Cash and withdrawals of cryptocurrency are subject to a 710 day holding period enforced by Gemini support **************** . Everything you need to know about their motivations is provided here.Gemini doesn't enable you to withdraw crypto to your wallet **************** or send your currency out for a waiting period of 7 10 days (this figure could be longer or shorter)

  • Initial Complaint

    Date:07/11/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Trust wallet is very helpful team to resolve the issue Trust wallet Customer support toll-free number 1=806**283**=8938, Trust wallet customer care number . Whether it's day or night, you can reach us at 1=806**283**=8938 Our team is dedicated to providing outstanding Trust wallet customer support 24/7 through We offer a satisfying experience with Trust Wallet, Trust wallet customer support service toll free number and our support is always just a call on, [toll--free is: +1***856***200***3778***.Our Experts is available on number for Trust wallet support, Trust wallet customer toll free 1=806**283**=8938************ service number, contact **************** toll-free number. Our experts are available 24/7 to assist you, whether it's day or night. Just call on *********** Trust wallet customer support toll free

  • Initial Complaint

    Date:07/11/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    drftc dx

  • Initial Complaint

    Date:07/11/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recently encountered a major issue with a mistaken crypto transaction on Trust Wallet and was honestly panicked about losing my funds. I wasnt sure how to go about resolving the problem, but thankfully, I reached out to Trust Wallet customer care at 1***806***283***8938, and the experience was incredible.The representative I spoke with at 1***806***283***8938 was knowledgeable, calm, and genuinely committed to helping me. They walked me through the process step by step, verifying my transaction details and guiding me on the necessary actions I needed to take to file a formal refund request. The best part? They remained patient and supportive the entire time.I was even contacted with follow-ups after my initial call to 1***806***283***8938, making sure everything was proceeding smoothly. It's rare these days to find such attentive and helpful customer service, especially in the crypto space where everything moves fast and support can often feel distant or unresponsive.If youre ever in a tough spot or unsure about a transaction, dont hesitate to call 1***806***283***8938. They genuinely care and will go the extra mile to make sure your issue is resolved. Huge thanks to the team at Trust Wallet!

  • Initial Complaint

    Date:07/09/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Fraudulent offered a promotion getting do the promotion got all my credit card accounts closed in their passengers took money out of my account without my permission and will not I will keep you alive offered a promotion getting do the promotion got all my credit card accounts closed in their passengers took money out of my account without my permission and will not I will keep you alive

  • Initial Complaint

    Date:07/08/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    rust Wallet Support Number is (**********?6577). They are available to Contact Trust Wallet customer service for support, you can call their 24/7 Trust Wallet Toll Free Number at(**********?6577) OTA (Live Person) You can also use the live chat feature on their website or reach out to them via email. Speaking with a live representative at Trust Wallet is straightforward. Whether youre dealing with account issues, need assistance with your wallet, or have specific inquiries, reaching out to a live agent can quickly resolve your concerns. This guide explains the steps to contact Trust Wallet customer service via phone (*******************?***** and provides tips on the best times to call to minimize wait times.

  • Initial Complaint

    Date:07/02/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Having issues getting the system to accept a payment. Tried mutiple payments... ******, ***** **********, credit card...... even lowered the amount i tried to send, changed the actual product i wanted and it still wouldnt accept the debit.This company is a financial company that has no proper phone number for calling to get help. There system says there has been so many complaints that the customer service is no longer accepting issues/complaints.This cant be proper for a financial company with access to all my personal info. Needs addressed asap!!!!

  • Initial Complaint

    Date:06/27/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Trust wallet is very helpful team to resolve the issue Trust wallet Customer support toll-free number and great Trust Wallet tool 1=843**481**=0105, Trust wallet customer care number . Whether it's day or night, you can reach us at 1=843**481**=0105 Our team is dedicated to providing outstanding Trust wallet customer support 24/7 through We offer a satisfying experience with Trust Wallet, Trust wallet customer support service toll free number and our support is always just a call on, [toll--free is: +1***843***481***481***.Our Experts is available on number for Trust wallet support, Trust wallet customer toll free 1 ?843??481??************ service number, contact **************** toll-free number. Our experts are available 24/7 to assist you, whether it's day or night. Just call on *********** Trust Wallet customer support toll free *********************** ip helpdesk

  • Initial Complaint

    Date:06/23/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    How do I speak directly on ********** ((FAQ's SuPPorT))For quick access to ******** support, dial *****************). This is the safest and only secure way to speak directly to a live agent. To get assistance, open the ******** app, tap the Account icon, navigate to Help, and select Contact Us. Then, choose your issue and hit Request a Call. ******** will promptly return your call, offering personal assistance from verified support agents. Call *****************) and follow the apps instructions for a quick,Contact ******** Support Now Call for Immediate For immediate support with ******** , contact customer service at *****************).Whether you're facing technical issues or need help recovering your wallet, their expert support agents are available 24/7. Access this support by opening the ******** app and navigating to their Help section. Once there, you can request a callback, ensuring your problem is handled quickly and securely. Call *****************) today for assistance with all your ******** ********* do I speak directly on ********** ((speak_tO_exPeRt))Need help with ********** Call *****************) to speak directly to an expert. ******** s support system is designed to provide quick and secure solutions. To get started, open the ******** app, tap the Account icon, select Help, then tap Contact Us. From here, choose the issue you're facing and tap Request a Call. ******** will reach out to you directly within minutes. Use the official number *************** for the fastest and safest support.Connect with ******** Support Fast and Secure Assistance For quick support from ******** , open the app, tap the Account icon, go to Help, and select "Contact Us ***************." Choose your issue and tap Request a Call. *************** Youll receive a callback from an official ******** representative, ensuring secure assistance. For added convenience, you can reach support by calling *************** and following the app prompts.

  • Initial Complaint

    Date:06/19/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Trust wallet is very helpful team to resolve the issue Trust wallet Customer support toll-free number 1=844**610**=9002, Trust wallet customer care number . Whether it's day or night, you can reach us at 1=844**610**=9002 Our team is dedicated to providing outstanding Trust wallet customer support 24/7 through We offer a satisfying experience with Trust Wallet, Trust wallet customer support service toll free number and our support is always just a call on, [toll--free is: +1***844***610***9002***.Our Experts is available on number for Trust wallet support, Trust wallet customer toll free 1 ?844??610??************ service number, contact **************** toll-free number. Our experts are available 24/7 to assist you, whether it's day or night. Just call on *********** Trust wallet customer support toll free *********************** ip helpdesk

Trustwallet.com is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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