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Business Profile

Computer Software

OpenSpace

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/23/2026

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Earlier this year, approximately around March 8th, 2026, I noticed an unusual transaction on my credit card that had been declined. The transaction was for the amount of $20 from Openspace. Because it was declined, I thought nothing of it. However, over the rest of March and into April, more transactions continued to hit my card. Several of these transactions successfully posted which I am currently disputing with my bank. Since closing the previous card and having it replaced, I continue to receive attempted charges repeatedly about 7 per week. I have never even heard of this business until this situation began, have no reason to do business with them, and have not lost custody of my card. I have attempted to contact the business directly to have them remove my information and stop charging me, to no avail.I would like compensation for these false charges, an explanation of these charges, specifically, the name of the person or business associated with these charges so I may identify who is using my credit card information, and for these charges to stop immediately.

    Business Response

    Date: 07/01/2026

    Dear BBB and Complainant,
    Thank you for bringing this matter to our attention. Based on the information provided, we have been unable to identify any account or transaction associated with the complaint. Additionally, OpenSpace does not store customers' credit card information, thus it is impossible for us to initiate charges since we don't store credit cards. 
    To investigate this matter, we request that the complainant provide additional information:
    The exact transaction date(s) and amount(s) of the charge(s).
    The merchant descriptor as it appears on the credit card statement.
    Any description of the charge.
    Thanks

OpenSpace is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. As a matter of policy, BBB does not endorse any product, service, or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

When considering complaint information, please consider the company's size and volume of transactions. Note that the nature of complaints and a company’s responses to them are often more important than the number of complaints. BBB Business Profiles generally cover a three-year reporting period.