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Business Profile

Computer Software Developers

Slack Technologies, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/24/2026

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am filing a complaint regarding Slacks workspace "exit" policy. Currently, users cannot leave a workspace or delete their profiles without the direct approval/intervention from a workspace's Primary Owner. Even when a user cannot get reach a workspace owner and contacts Slack directly for help, Slack's policy merely promises to "forward your request to the workspace primary owner," effectively sidestepping the issue and trapping the user in the group.This structure creates the following issues:1. Users who join / are added to groups are unable to exit on their own, contrary to industry standards and reasonable user expectations for digital social spaces.2. Workspace owners control retention of users' personal data indefinitely, without oversight or accountability from Slack, preventing users from exercising autonomy over their information.3. Forgotten/ignored workspaces become perpetual, indefinitely-growing data repositories under Slack's control. 4. Since the Slack exit policy is both unusual and not clearly disclosed to users/workspace owners upfront, users who create/join a workspace often do so without meaningful informed consent.5. Exit requests and profile deletion requests are left indefinitely unresolved, when workspace owners prove unresponsive, unavailable, unaware, uncooperative, coercive, or simply less tech-savvy. In these cases, users are forced to "give up" without resolution.6. Abuse, stalking, coercion, predatory behavior, and harassment becomes easier and more frequent when users are forced to stay / cannot leave independently.This issue is not a technical glitch, but a systemic policy choice, which I believe is ethically problematic and misaligned with user expectations compared to peer platforms (e.g., Discord, REMOVEDWorkspace, Meta, etc). I request Slack immediately implement a self-service option for users to exit workspaces and delete profiles (especially non-workplace groups) without requiring approval of a workspace owner.

  • Initial Complaint

    Date:09/03/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am filing a complaint against Slack Technologies, LLC for failing to protect my personal information. I was invited once to a workspace called REMOVEDon June 19, 2025, by REMOVED. Believing this to be a legitimate workspace, I submitted sensitive personal information, including my government-issued ID, phone number, and email address.REMOVEDshared my personal information without my consent with a malicious individual in REMOVEDwho used it to harass and blackmail me via WhatsApp. I reported the abuse to Slack, but they failed to take timely action to protect my data. The workspace was suspended only after I reported it, but the damage had already been done.I am seeking accountability from Slack for negligence, breach of privacy, and emotional distress caused by their failure to safeguard users and respond appropriately to abuse reports.

  • Initial Complaint

    Date:11/18/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am trying to cancel my Slack Pro subscription through Slack technologies. I have attached an email where I contacted their customer service team and the customer service employee of Slack refused to help me cancel the subscription despite me providing him the receipt with all the information necessary to cancel. I am trying to cancel the subscription to avoid future charges and Slack is refusing to cancel the subscription. I have no ability or way to cancel the subscription except through them as the company that provides the subscription. I believe their refusal to cancel the subscription is illegal.

  • Initial Complaint

    Date:07/24/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 10/12/24, I signed up and paid for a private REMOVEDon Slack called REMOVED. The group is supported by Slack. The Nerdville REMOVEDwas founded and managed by REMOVEDalong with his sister, REMOVED. I was charged $2,300 to join this group that promised to earn me over 3 million REMOVEDMembership Rewards points through REMOVEDPlatinum (Personal and Business) cards and credit card referrals with bonuses. REMOVEDof Encino, REMOVEDguaranteed that the REMOVEDMembership Reward points earning methods that he perfected would also earn me 3+ million points. I paid him and REMOVEDa $2,300 fee for admission into their group that was sponsored by REMOVEDand did not receive what I paid for. REMOVEDpromised that his group was sponsored and sanctioned by REMOVEDand the credit card bonus referral links were directly sent to him by REMOVED. Its unfair and unscrupulous that REMOVEDwould support and sanction the REMOVEDand not back up the membership rewards earnings claims. His credit card bonus application links and referral links via REMOVEDdidnt earn me the bonus points that were promised. I am asking that Slack intervene and get my money back from this group, Nerdville Miles that is facilitated and supported by Slack.

  • Initial Complaint

    Date:10/26/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Was upgraded without my permission. Deceptive practices to bill me more than $700 in one year WHY would I pay for a chat service when REMOVEDis free?? Was not notified before the charges which automatic renewal laws require REMOVEDis refusing to provide my $700 refund - I didnt authorize the charge - they did not have me sign anything before upgrading my account I will pursue REMOVEDof reimbursement if you dont reimburse me. My email is provided.

Slack Technologies, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. As a matter of policy, BBB does not endorse any product, service, or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

When considering complaint information, please consider the company's size and volume of transactions. Note that the nature of complaints and a company’s responses to them are often more important than the number of complaints. BBB Business Profiles generally cover a three-year reporting period.