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Business Profile

Computer Software Developers

Slack Technologies, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/18/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am trying to cancel my Slack Pro subscription through Slack technologies. I have attached an email where I contacted their customer service team and the customer service employee of Slack refused to help me cancel the subscription despite me providing him the receipt with all the information necessary to cancel. I am trying to cancel the subscription to avoid future charges and Slack is refusing to cancel the subscription. I have no ability or way to cancel the subscription except through them as the company that provides the subscription. I believe their refusal to cancel the subscription is illegal.

  • Initial Complaint

    Date:07/24/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 10/12/24, I signed up and paid for a private ********************************* on Slack called *********. The group is supported by Slack. The Nerdville *********** was founded and managed by ************************* along with his sister, *******************. I was charged $2,300 to join this group that promised to earn me over 3 million **************** Membership Rewards points through **************** Platinum (Personal and Business) cards and credit card referrals with bonuses. **** ********************* of Encino, ********** guaranteed that the **************** Membership Reward points earning methods that he perfected would also earn me 3+ million points. I paid him and ******************* a $2,300 fee for admission into their group that was sponsored by **************** and did not receive what I paid for. **** ********************* promised that his group was sponsored and sanctioned by **************** and the credit card bonus referral links were directly sent to him by ****************. Its unfair and unscrupulous that **************** would support and sanction the *************** and not back up the membership rewards earnings claims. His credit card bonus application links and referral links via **************** didnt earn me the bonus points that were promised. I am asking that Slack intervene and get my money back from this group, Nerdville Miles that is facilitated and supported by Slack.

  • Initial Complaint

    Date:10/26/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Was upgraded without my permission. Deceptive practices to bill me more than $700 in one year WHY would I pay for a chat service when ****** is free?? Was not notified before the charges which automatic renewal laws require ************ is refusing to provide my $700 refund - I didnt authorize the charge - they did not have me sign anything before upgrading my account I will pursue ************* of reimbursement if you dont reimburse me. My email is provided.

  • Initial Complaint

    Date:03/09/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello. I just learned that Slack is using ChatGPT, a plagiarist tool, as part of its services. The tool being used was made by OpenAI, a company that is violating intellectual property rights on a nationwide (and global) scale. OpenAI (openai.com) provides software named "ChatGTP," which is software that generates text as though a human wrote the text. It was built with data from the Common Crawl dataset, a conglomerate of stolen copyrighted articles, internet posts, web pages, and books scraped from 60 million domains over a period of 12 years. TechCrunch reports this data includes copyrighted material from **** The New *********** Reddit, the full text of online books, and more. So anyone who ever published anything on the Internet anywhere, therefore, has had pieces of their content illegally collected, distributed, and sold to people using GTP-based writing tools. The ************* **************** recently ruled that non-human expression is ineligible for copyright protection. So for those who wish to simply copy and paste the text with this GPT thing, this new ruling means everything they generate with GPT becomes public domain material. The company is basically taking copyrighted material and putting it into the public domain.OpenAI additionally serves a global audience. That means the company is selling ******** intellectual property and citizen PII to foreigners and foreign governments.I would appreciate it if you would intervene the use of this software in your institution, as it infringes on my intellectual property rights as a writer.Thank you for reading.

Slack Technologies, LLC is NOT a BBB Accredited Business.

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