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Business Profile

Computer Software Developers

MyTime

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:01/04/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Signed contract on 9/6/2023. I was given contact persons with phone numbers included. After several attempts to contact REMOVEDby phone and email for discussion of instructions on using the program with no reply, she referred me to REMOVEDabout the details. He never instructed me on instructions to use the program, he agreed to refund a partial payment of fees paid to dissolve memberships in 3 different timeshare companies. I was instructed 2 weeks ago that the check was in the mail. I have not received the check and he no longer replies to phone calls or messages. I requested a full refund for breach of contract since I have never received information on using the program or promised reimbursement of fees paid to the timeshare companies.I have copies of several messages from both REMOVEDand REMOVEDabout my requests and no results of promises or instructions on using the program. It seems my contract was written by Dreamstar Resorts and not My Time Worldwide. I am requesting a full refunds of $10,300.00 in fees. I tried to stop payment with my Discover Card and was denied a refund. It has been 4 months with responses to messages or phone calls. I can send copies of messages to verify my claims if needed.

    Business Response

    Date: 01/05/2024

    This complaint is being directed towards the wrong MyTime.  This person isn't a customer and the employees she names in her complaint don't work at our company.  She obviously mixed up our MyTime with another company called MyTime.

MyTime is NOT a BBB Accredited Business.

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