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Business Profile

Computer Software Developers

Hello Cognition

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/03/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    2 issues:I purchased the REMOVEDplan called "Phind Pro" which advertises "Data excluded from training by opt-out", where then found the instructions to opt-out in their privacy policy. It says to email the owner REMOVEDas I did on August 11, but it's been weeks and I have not received a response.I then became unhappy with the various bugs the service has (which makes it unusable for me, relative compared to other similar services), as well as the lack of a response to a promised feature (the above), and wanted a refund. I then sent another email asking for a refund on August 17, but I did not receive a response either.I am after no resolution besides a refund and re-assurance that my data will not be used further. I will happily accept $200 (what I paid for the yearly plan) minus the 1 month that I used the plan for.

    Business Response

    Date: 09/14/2024

    Hi Night,

    I'm sorry that you didn't receive a timely response from us on your issue -- I've issued you a full refund for your yearly subscription. As for the data opt-out, we have toggle on the account dropdown located on the upper right of the screen that handles it.

    Best,

    REMOVED

Hello Cognition is NOT a BBB Accredited Business.

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