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Business Profile

Computer Software Developers

Grammarly, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Reviews

Customer Review Ratings

1.11

Average of 54 Customer Reviews

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Review Details

  • Trina M

    Date: 10/29/2022

    English is my second language so I been subscribing grammarly for $30/quarterly. Now, I woke up and they charged me $60. I felt i got robbed cause that extra $30 is the allowance of the 3 people i sent to school in ***************. It is so disappointed that Im gonna cancel my subscription, file a complainy in BBB, give them 1 star in all social review, and will never again use grammarly again.

    Grammarly, Inc.

    Date: 11/28/2022

    Hello! We conducted an internal investigation of the case in question and we could not trace any correspondence between our representatives and yourself, indicating that you did not attempt to resolve this issue with our side directly.Please be advised that when you subscribed to our service, you agreed to our **************** and License Agreement, which states that ********************** subscriptions automatically renew until they are canceled, and subscriptions that aren't canceled before the start of a new billing cycle will be charged for a new subscription period. We have already refunded the renewal payment, and the refund will appear on your credit card within the next 10 business days. Please do not hesitate to contact us should you have further questions, comments, or requests. Grammarly Support team

  • Sydney B

    Date: 10/23/2022

    I felt deceived with their advertisement. I purchased the item thinking it was great from watching their ad, but it was nothing like it. WAY to go and take BROKE college student's money! Wasted $144.00! Should have known this was a sketchy company! When I made the purchase on Sept 2, 2022 and I wanted a refund for false advertising. The company sent me an email that they canceled my subscription on Sept 14, 2022. So now they took my money and canceled the subscription. What kind of company does this? I want my money BACK!

    Grammarly, Inc.

    Date: 11/04/2022

    Hello! We conducted an internal investigation of the case in question and located the email correspondence between our representatives and yourself. For your reference, the incident number is 4255863.Please be advised that when you subscribed to our service, you agreed to our **************** and License Agreement, which states that all payments made to Grammarly are non-refundable. We have already refunded the initial payment, and the refund will appear on your credit card within the next 10 business days. Please do not hesitate to contact us should you have further questions, comments, or requests. Grammarly Support team

  • MK T

    Date: 10/22/2022

    I wanted to try the 7 day premium trial. I cancelled within that time and was still charged $144.00. I reached out to Grammarly support to get a refund. They responded with the same statement many other people complain about, "all payments made to Grammarly are non-refundable." My question is why have a tab on your website "refund payment" when you refuse to refund payments? Furthermore, the website prompts you to speak to a bot. I'd much rather discuss my situation with a real person than speak to a bot who gives automated responses. There are many more writing services that are reliable so avoid Grammarly. I only left one star because it would not let me submit without rating.

    Grammarly, Inc.

    Date: 11/04/2022

    Hello! We conducted an internal investigation of the case in question and located the email correspondence between our representatives and yourself. For your reference, the incident number is 4521099.Please be advised that when you subscribed to our service, you agreed to our **************** and License Agreement, which states that all payments made to Grammarly are non-refundable. We have already refunded the initial payment, and the refund will appear on your credit card within the next 10 business days. Please do not hesitate to contact us should you have further questions, comments, or requests. Grammarly Support team

  • Alexander M.

    Date: 10/21/2022

    Purchased and used product heavily for 1 year, but then switched career paths and no longer needed it. My renewal date came up without me realizing and saw I was charged for another year. When I messaged support explaining my situation, ******* helped me out with a refund on my accidental renewal. I will 100% be using Grammarly in the future and I have already recommended it to a prior coworker of mine.

    Grammarly, Inc.

    Date: 11/04/2022

    Hello! We conducted an internal investigation of the case in question and located the email correspondence between our representatives and yourself. For your reference, the incident number is 4494759."Please be advised that when you subscribed to our service, you agreed to our **************** and License Agreement, which states that ********************** subscriptions automatically renew until they are canceled, and subscriptions that aren't canceled before the start of a new billing cycle will be charged for a new subscription period. We have already refunded the renewal payment, and the refund will appear on your credit card within the next 10 business days. Please do not hesitate to contact us should you have further questions, comments, or requests. Grammarly Support team

Grammarly, Inc. is NOT a BBB Accredited Business.

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