Complaints

This profile includes complaints for Salesforce.com, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Salesforce.com, Inc. has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Salesforce.com, Inc.

  The Landmark @ One Market Street Suite 300 San Francisco, CA 94105

• 

  Salesforce.com, Inc.

  New York, NY 10036-6757

• 

  Salesforce.Com

  16813 N 61st Way Scottsdale, AZ 85254-1398

• 

  Salesforce.com, Inc.

  New York, NY 10036

• 

  Salesforce.com, Inc.

  PO Box 191265 San Francisco, CA 94119-1265

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/12/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Such a Scam!! At **********, customers are unable to cancel their subscriptions themselves and must contact several customer support agents and wait for a response.They renew your contract every year without letting you click to cancel ANYWHERE. Our company decided that we weren't going to use ********** anymore and requested to cancel our subscription in April of 2025. We actually stopped using ********** earlier in 2025.They wouldn't let us out of the contract because, according to them, it had auto renewed. This is unacceptable because I never agreed to any automatic contract renewal.Since I never authorized an auto renewal for any services, I dispute the resulting balance due as a result of this fraudulent business activity.Hopefully sharing this experience makes new customers aware of the unscrupulous practices at ********** and makes them think twice before signing up for their services. Thank you.

  Business Response

  Date: 11/13/2025

  Dear BBB, 

  We have reviewed the customer's issue and I see this customer's Contract was for 3 years. This Contract has renewed before this year. Please refer to our MSA listed on your signed Order Form, that states "subscriptions will automatically renew for additional one year terms, unless either party gives the other written notice (email acceptable) at least 30 days before the end of the relevant subscription term.".  This practice is stated in our MSA and the customer should have received emails before the renewal stating auto-renewal would occur if no formal statement was made 30 days prior. 

  Thank You, 

  Salesforce Customer Success

  Customer Answer

  Date: 11/13/2025

   
  Complaint: 24139566
  
  I am rejecting this response because the original contract (Quote#Q-06521828 Order# ********) that was signed in November of 2022 clearly states that it is a 12-month contract. Start date is 11/11/2022 and End date is 11/10/2023. See attached. This what was signed and agreed upon. 

  Nowhere does it state that it will automatically renew every year. 
  
  Sincerely,
  
  **** *********

• Initial Complaint

  Date:10/24/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had turned my auto renew off and found out that it was turned back on so I filled a ***ort with *********** They responded saying they fixed the issue and auto renew was turned back off. Yet when the time came to auto renew, ********** removed the funds from my account without my permission. I have reached out many times to billing and no response. I even included their sales *** who sent an email to billing and still nothing. I want a refund of the money they took out of my bank account and my account details to be deleted from their system. I want verification of this being done to ensure this issue will not happen again next year. Details and case number are included in the email along with POC of sales ***.

  Business Response

  Date: 11/03/2025

  Dear BBB,

  I have contacted the customer's Collector to log a case with our AR team to have the amount refunded. The customer should receive an email shortly. 

  Thank You, 

  Salesforce Customer Success

• Initial Complaint

  Date:10/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Have submitted a request to cancel to ********** on 10/22/2025 and a refund of 321$ they charged to my CC and have not had a call back to confirm . In fact no live human has acknowledged my request and if it is to be granted or honored as I cannot do anything while logged on to the account. I requested by phone last year to the day 10/22/2024 for the same cancellation and i was too late they said. It was on an auto renewal that I could not disable.

  Business Response

  Date: 10/24/2025

  Dear BBB,

  We have reviewed the customer issued and have cancelled the contract per the customer request and the charges have been credited.
  Please consider this issue resolved. I have also logged a case with our AR Team to get the amount refunded. 

  
  Thank you,
  Salesforce Customer Success

• Initial Complaint

  Date:10/15/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our business was engaging with the ********** sales team in 2022 about the potential to use their product as an internal tool. During the sales process, the ********** salesperson, **** **********, introduced us to an external integration specialist, *** *******, who assisted with the sales process in educating us on the integration process.On April 25, 2022 we received an implementation proposal from ******* quoting us at $8,400 without API and $41,400 with API implementation. That was to be combined with their Jumpstart program plan to save us money. We signed the Order form on April 28, three days after receiving that proposal. This decision was reliant on the implementation discussions and pricing we received from *******.Only once we signed the order form it came to light that ********* implementation quote was, in fact, not even close to adequate and that he wouldnt be capable of doing the job we needed. And then over the next 2 months we worked with one of their other proposed service providers who provided us a quote at, conveniently, $91,000!!!! More than double the cost of the quote provided to us by ******* in order to close the deal.We never used ********** because ********** intentionally mislead us about the costs it would take to get started. This is representative of wide-scale sales fraud. This was clearly part of the sales playbook - introduce us to an implementation specialist who gives us a lowball quote, get us to sign the agreement, bait and switch the implementation cost, and then try to collect on the fraudulently induced contract. Not to mention if there's a financial arrangement between ********** and ******* to provide these fraudulent quotes.We made it clear to ********** that we were terminating the agreement and would not pay the outstanding amount due to the clear fraud. After 3 years of no communication from **********, we recently received a collection notice. We're reporting their fraudulent sales practices to the BBB.

  Business Response

  Date: 10/17/2025

  Dear BBB, 

  I have turned this customer's auto-renew to No. The customer's Contract will end 10/25/2025. I am not seeing any cases logged requesting to cancel their Contract. Please reach out to ********************** for any assistance with billing. 

  Thank You, 

  Salesforce Customer Success

• Initial Complaint

  Date:10/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint regarding ********** and their handling of my ********** Administrator certification exam. On 9/26, I completed the ********** Certified Administrator test. My official exam report shows a score of *****%, which is consistent with the passing threshold ********** publicly listed on their certification website and which was also stated during my instructor-led training course.Despite this, ********** has refused to issue my certification, claiming I did not meet the requirements. At no point before, during, or after my exam was I informed of a higher threshold or that the rules had changed. In fact, **********s own website and study materials clearly documented 65% as passing. I have screenshots, course materials, and communication that confirm this standard.What makes this particularly concerning is that I am not the only candidate affected. Others have documented similar experiences since ********** transitioned to a new testing system earlier this year. Candidates have reported being told they passed based on official documentation, only to later be denied certification without consistent or transparent reasoning. This resembles a bait-and-switch practice where candidates invest time, money, and stress into preparation under one published standard, only to have the goalposts moved afterward.I paid for the course, the instructor-led training, and the exam under the good-faith belief that ********** would honor its stated requirements. Instead, I was unfairly denied certification despite meeting the published passing score. This not only damages my professional credibility but also wastes significant financial investment.I am requesting that ********** honor its published passing threshold, issue my certification based on the documented score, and review its practices to prevent further consumer misrepresentation. Failing that, I expect a full refund of all exam and training costs.

  Business Response

  Date: 10/17/2025

  Dear BBB, 

  To find the correct passing score, you must check the specific exam guide on Trailhead, as the percentage depends on the certification and can change. 

  Salesforce Associate: 65%
  Salesforce Certified Platform Developer I: 68%
  Salesforce ***************** Cloud Consultant: 67%
  Salesforce Certified Sales Cloud Consultant: 68%
  Salesforce Certified Agentforce Specialist: 73%
  Salesforce Certified Platform Foundations: 62%
  Salesforce Certified AI Specialist: 73%

  Thank You, 

  Salesforce Customer Success

  Customer Answer

  Date: 10/18/2025

   
  Complaint: 23969416
  
  I am rejecting this response because:

  I took the Salesforce platform administrator which is 65% to pass. I made a *****  

  
  Sincerely,
  
  ****** *****

  Business Response

  Date: 10/24/2025

  Dear BBB,

  Please submit a case at the bottom of this page - *********************************************************************************************

  Thank You,

  Salesforce Customer Success

  Customer Answer

  Date: 10/24/2025

   
  Complaint: 23969416
  
  I am rejecting this response because:

  i already have case 471581057
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:09/29/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint regarding accessibility barriers in the Tableau Public Desktop software, which is owned and distributed by ********** (****************). Timeframe: I began using the free Tableau Public Desktop application in September 2025. I downloaded the latest available version directly from Tableaus official website. What happened: When I attempted to use the application, I found that it does not respond to my computers system-wide High Contrast mode (Windows). The graphical user interfaceincluding menus, sidebars, and toolbarsremains in a low-contrast color scheme that is very difficult for me to see due to my disability. This issue prevents me from using the application independently and effectively. I tested this repeatedly with High Contrast mode enabled and disabled in my system settings. Other applications I use do respond to High Contrast mode as expected, but Tableau Public Desktop does not. This demonstrates that the inaccessibility is caused by the software itself, not my operating system. Why this matters: Tableau Public is advertised as a free tool for members of the public to create and publish data visualizations on the Tableau Public website. Because the publishing platform is open to the public, the desktop application is the only means of accessing and contributing to this public service. The lack of High Contrast support excludes individuals like me who require it, creating a barrier to equal participation in this public-facing service. The absence of High Contrast support makes the program unusable for me as an individual with a disability. Since Tableau Public is the only free edition offered and is advertised as open to the public, the lack of accessibility effectively excludes me from using this service on equal terms with others.

  Business Response

  Date: 09/29/2025

  Dear BBB, 

  We have reviewed the customer issue and our representative has worked with the customer to accommodate their request. This issue has been resolved.

  
  Thank you,

  Salesforce Customer Success

  Customer Answer

  Date: 09/29/2025

   
  Complaint: 23946370
  
  I am rejecting this response because:
  

  It is untruthful. The company has NOT contacted me. They have NOT resolved my concerns.

  I am still experiencing accessibility issues.

  Please resend this complaint and my concern to them.

  Sincerely,
  
  ******* ******

  Business Response

  Date: 09/30/2025

  Dear BBB, 

  We appreciate the suggestion. We will take the modification request into consideration. 

  Thank You, 

  Salesforce Customer Success

• Initial Complaint

  Date:08/28/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  company is sending me spam emails even after i select unsubscribe.via s4.y.mc.salesforce.com emails. it appears my data is being distributed against my wishes to fake companies. the companies are spam and the addresses listed in the emails belong to united states post office or residential houses or don't exist.

  Business Response

  Date: 09/02/2025

  Dear BBB,

  We do not have this email listed in our system as related to any Accounts. 

  Thank You, 

  Salesforce Customer Success. 

• Initial Complaint

  Date:08/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Numerous requests to be removed from their mailing list and unsubscribing from the unsolicited e-mails they send have gone ignored for over 2 months. I have filed numerous cases with ********** to stop (I have copies of all 137 of them) and they ignore them and never respond or take action to stop.

  Business Response

  Date: 08/25/2025

  Dear BBB, 

  I was not able to find the customer's email or contact information in our system. 

  Thank You, 

  Salesforce Customer Success

  Customer Answer

  Date: 08/25/2025

   
  Complaint: 23782742
  
  I am rejecting this response because:

  Check the following complaints registered directly with **********. This is the spam for just 2 days

  Salesforce Security Case #********
  Salesforce Security Case #********
  Salesforce Security Case #********
  Salesforce Security Case #********
  Salesforce Security Case #********
  Salesforce Security Case #********
  Salesforce Security Case #********
  Salesforce Security Case #********
  Salesforce Security Case #********
  Salesforce Security Case #********
  Salesforce Security Case #********
  Salesforce Security Case #********
  Salesforce Security Case #********
  Salesforce Security Case #********
  Salesforce Security Case #********
  Salesforce Security Case #********
  Salesforce Security Case #********
  Salesforce Security Case #********
  Salesforce Security Case #********
  Salesforce Security Case #********
  Salesforce Security Case #********
  Salesforce Security Case #********
  Salesforce Security Case #********
  Salesforce Security Case #********

  
  Sincerely,
  
  ****** ******

  Business Response

  Date: 09/02/2025

  Dear BBB, 

  We do not have this customer email in our system. 

  Thank You, 

  Salesforce Customer Success

  Customer Answer

  Date: 09/05/2025

  Its not an issue of "Having An Account" with their company, it is that they are sending SPAM to  multiple domains I own with 10 - 15 mails a day. They have e-mail addresses in a database somewhere that is continuously sending e-mail and ignoring unsubscribe. The ** addresses they are originating from are owned by ***********

  Since they cant even seem to handle their own customers actions I have blocked all ** addresses owned by ********** in an attempt to stop the assault. This has successfully blocked 389 e-mails form them to all my domains in 4 days. Close the case and I'll file with *** for business practices instead.

• Initial Complaint

  Date:08/06/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Pardot, a B2B product by **********, has been plagued with abuse by some of its customers mass mailing small-to-medium businesses (SMBs), mine included, with nonconsensual/cold marketing since around May of 2025 with no way to unsubscribe. The links in the emails to unsubscribe and the List-Unsubscribe URL in the headers do not appear to function correctly, and efforts to contact ************ abuse/security addresses did not result in a response or action taken other than that I would be attended to shortly but no follow-up ever arrived. The behavior from these customers do not comply with ************ own policies (salesforce.com/company/legal/abuse), yet the company is not taking action to investigate and remediate these issues.

  Business Response

  Date: 08/12/2025

  Dear BBB, 

  We have reviewed the customer issue and our representative has worked to accommodate their request. This issue has been resolved.

  
  Thank you, Salesforce Customer Success

  Customer Answer

  Date: 08/13/2025

  To the BBB (Serving the ************* area):

  
  
  The response addressed to you by the ********** representative under complaint ID ******** has been acknowledged.

  The business has appeared to take action with the situation, as the unwanted communications made by the infringing parties that are violating the business' terms of service have ceased.

   This resolution is hereby demeed satisfactory.

   

  Regards,
  
  ******* *******

• Initial Complaint

  Date:07/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have received hundreds of SPAM emails all from different companies and different email address, all bogus. All with a header address salesforce.com. Example: Authentication-Results: ********; dkim=pass [email protected] I have contacted them on their message page asking them to stop these SPAM with no response. I want them to stop sending me SPAM emails or allowing their affiliates to do the same.

  Business Response

  Date: 07/30/2025

  Dear BBB,

  Thank you for your feedback. 

  Thank You, 

  Salesforce Customer Success

  Customer Answer

  Date: 07/30/2025

   
  Complaint: 23642117
  
  I am rejecting this response because: I have asked ********** several times to make sure the SPAM emails stop and I have documented that they come through them. Their response does not address that. It is unresponsive to my concerns and the complaint. I will continue my efforts to get them to end these unsolicited messages. The SPAM sent to me is of no use to the sender or to ********** as I will not fall for them. It is in **********'s interest to see that these messages stop. It would be easy for them to do, but so far they have done nothing except this non-response.
  
  Sincerely,
  
  ***** ******