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Business Profile

Computer Software Developers

Salesforce.com, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

This profile includes complaints for Salesforce.com, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 89 total complaints in the last 3 years.
    • 28 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/14/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ********** violates the new FTC "Click to Cancel" act which went into effect TODAY, May 14, 2025. Customers are unable to cancel their subscriptions themselves and must contact several customer support agents and wait for a response. I am not solely seeking criminal penalty from the BBB however it is worth noting ******* contract was also turned into an "annual" renewal without my consent. I had never authorized an annual subscription to any ********** services so this is fraudulent. Furthermore, after my contract was changed to annual renewal, I was unable to disable auto-renewal. ********** has a popup on their page stating they will "consider" my request but may be unable to grant it.Customers need to be able to cancel subscriptions. There is no excuse for making it this difficult and no excuse for disabling auto-renewal in my account.I signed my MONTHLY contract on April 29, 2025, and it is set to renew on May 28, 2025. Despite wanting to cancel weeks before the renewal date, I am unable to. I have contacted ********** but am still awaiting a response. I just want my subscription to be cancelled and for this not to happen to any future customers.Please note I am writing on behalf of the business ************* as an employee. If the head of the company must be contacted instead of me, I am willing to provide his contact information. Thank you.

      Business Response

      Date: 05/15/2025

      Dear BBB, 

      We have worked with the customer to accommodate their request. Their Contract modification has been resolved. 

      Thank You!

    • Initial Complaint

      Date:04/30/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I would like to file a complaint regarding *********** Back in 2021, I spoke with ****** **********, an Account Executive, who informed me that in order to transfer my nonprofit 10 licenses from my old account to a new account, I needed to write a letter, which I did. Recently, I have encountered issues with my new account, such as platform slowness, lack of data, and inability to delete contacts due to bugs. I contacted Support, who mentioned that portals could slow down the platform.I came across an updated ********** Article from April 2025 that discusses ************** P10 License Transfer, which suggests sending a request email to ***************************** The article did not mention any charges for this service. However, my account **** *** *******, claimed there was a charge for the transfer $3000. I informed him that the article on the ********** website stated there was no charge and clarified that I was only looking to transfer 10 licenses from ********** Nonprofit Success Pack to another ********** Nonprofit Success Pack, not moving to a new cloud.I informed *** that I am essentially stuck with a broken platform account, as nothing on there is functional. ***** response was, "Thank you for your time spent with us and we wish you the best of luck in the future." *** ******* is very unprofessional, and I would like to speak with a supervisor. I have attached all emails and the ********** email is ************************** User Name **************************

      Business Response

      Date: 05/08/2025

      Dear BBB,

      We have reviewed the customer issue and our representative has worked with the customer to accommodate their request. This issue has been resolved.

      Thank you, Salesforce Customer Success

      Customer Answer

      Date: 05/09/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** ********

    • Initial Complaint

      Date:04/29/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      -Found a search result (search engine) as: ***** (*****) ***** with her other aliases: ***** *****, ***** Bejarano *****, ***** ********, ***** G ******** with these associations: ********* C *****, ***** L ******, Dr. ******* ********-******* in ** (Geriatrics)-Checked credit report on Experian with a monthly income of $3,000 and according to county adjuster's office from **********, **, it had a checkmark of monthly income, my senior neighbor might've broken into our place, or is piggybacking and sees what I view on the screen to have knowledge of my personal and confidential SS#-My senior neighbor is gangstalking with a shady psychiatrist - ************** ****** (*******) from **************, ** and employed in *******, **, a sole proprietor who damaged ************ and damaged my unborn baby prepared for decades for feminine health, not have met state statute, had no acute symptoms, an acute center and provides "substandard care"-My private parts was seen by non-adherent staff not practicing my religion when Congress allows me to practice, as I'm baptized at an ************ in *******, ** -***** has a bank account with ******************** (formerly: ************) with payments of $3,000 monthly?-She has no permission to release sensitive information to expose me, if I'm a trafficked victim -She owes me in the millions for making me dirty for the universal church, have an altar call to live 'holy'-A new man has come into my Life to embark on a spiritual journey with me when there's a lot of gangstalking activities towards me with my local police may have placed security policies without consulting with me with my degree earned that's important for corporations -I'm no where close to getting a man of my dreams that share a similar vision with ***** being very intrusive in my private Life when she's disrespectful for Congress and Senate. Although he is with me, I don't know how truthful his statements are with little time to be married with love, thx.

      Business Response

      Date: 05/07/2025

      Dear BBB, 

      We have reviewed the customer issue and our representative has reached out to the customer but the customer was non-responsive to the outreach attempts.
      Thank you, Salesforce Customer Success

    • Initial Complaint

      Date:04/28/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am owner of *************. We have been wrongly charged by ********** in March 2024 and when we requested for cancellation they did not respond. Instead they again charged us in March 2025. They do not provide billing contact. All I am looking for is cancellation and refunding my contract fees of Company: ************* Contract: ******** Refund requested: FY' 2025.: $1200 FY' 2024 : $1200

      Business Response

      Date: 05/07/2025

      Dear BBB,

      We have reviewed the customer issue and our representative has worked with the customer to accommodate their request. This issue has been resolved.  Refund was sent out yesterday.

      Thank you, 

      Salesforce Customer Success

    • Initial Complaint

      Date:02/28/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The 4 main reasons that we signed up with ********** were:1-automation of emails, activities, tasks etc 2-email visibility across team members 3-document generation using add on tools for customized documents 4-lead conversion and opportunity tracking across the various divisions he has So far, we ran into problems with #1 and had to have SF change the platform a few months ago. We have been ready to go live but #2 has been an impossibility. And #3, though it is resolved, took a lot of work arounds because the add on tools kept running into issues which I am convinced have something to do with the fact that a new org was not ********* is assumed that when you sign up for a ********** contract, the user will receive a functional and operational ********** environment. However, the organization provided to us was corrupted, rendering it unusable and preventing us from fulfilling our objectives. This is a clear breach of the agreed-upon terms. I have sufficient recordings of all the calls, screenshares, emails to document that the issues are on an org level not on user error. When they "flipped the switch" from the ProSuite, which was the INCORRECT offering to have been sold as it did not provide the four main areas that we were looking for, the org began showing random weird things such as negative user licenses, API error codes, Sync issues, Set up Issues. Each time we had to get support involved or find work arounds. There are known API issues with the ProSuite platform. There are known issues when flipping from a prosuite to an enterprise. **** should have just issued a new org to avoid permissions and licensing issues. We have retested all the issues on a trial org and NONE of them are replicated. Yet ********* will not issue a refund for the time spent trying to troubleshoot issues that are not issues with a trial org and refuses to issues a new org.

      Business Response

      Date: 03/12/2025

      Dear BBB,


      We have reviewed the customer issue and our representative has worked with the customer to modify their contract. This issue has been resolved.


      Thank you,

      Salesforce Customer Success

    • Initial Complaint

      Date:02/25/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ********** misled me into signing a contract under false pretenses and is refusing to cancel itdespite me never using their platform. Before signing, I asked sales rep ****** **** multiple times if there were any additional implementation costs. Each time, he assured me there were none. On January 24, 2025, in our final call, I asked again: Are you sure implementation wont cost more? He said no.On January 28, I received an email from ********, **********s implementation partner, offering a 50% discount on implementation. This was the first mention of additional costs. I immediately emailed Hunter: 50% off what? I was told implementation was covered. He vaguely referenced $1,425 but still hid the full cost.On February 10, I received the real quote from SaaScend: $15,000, not $1,500 as I was led to believe. When I confronted them, they confirmed:****** had done similar integrations before and knew the real cost.Theyve had issues with him misquoting customers before.I immediately asked ****** to escalate the issue. He ignored multiple requests and refused to provide his managers contact info. I had to track it down myself through ********** Support.On February 12, his manager admitted to a miscommunication but refused to take action. From February *****, ********** stalled and then rejected my refund request, falsely claiming they were not at fault. Sales force is stil continuing to stall to this day.****** **** knowingly misrepresented implementation costs, and even after ********** admitted he was not transparent, they still refused to issue a refund. I never logged into **********, never onboarded, and never received any value from this service. Yet ********** continues to delay and falsely claim they arent responsible.

      Business Response

      Date: 03/12/2025

      Dear BBB,


      We have reviewed the customer issue and our representative has worked with the customer to modify their contract. Their Contract was Terminated, and their Credit Card charge was reversed. This issue has been resolved.

      Thank you,

      Salesforce Customer Success

    • Initial Complaint

      Date:02/03/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had notified of the adjustment in users before the November payment to reflect just myself staying on. After that i have sent numerous email to the representative. I have sent numerous texts to the representative ****** *******. I have filed many cases in sales force as well and they seem to disappear even though i follow up to escalate them. I can't get anyone on the phone either when i call the billing ***** No one has contacted me in 3 months going on 4. I couldn't find now how to even cancel the contract or even have the chance to get my money back. Very frustrating and i'd like my money back from the overcharges and discontinue service.

      Business Response

      Date: 02/06/2025

      Dear BBB,


      We have reviewed the customer issue and our representative has worked with the customer to modify their contract. This issue has been resolved.


      Thank you, Salesforce Customer Success

      Customer Answer

      Date: 02/06/2025

       
      Complaint: 22893436

      I am rejecting this response because: I have not recieved any communication. I'd like proof of working with me. I have my emails back and forth from the representative and text messages trying contact them. I have had no communication even since the notification of the BBB. They have not reached out. This is a flat out lie. This has been going on for 3 months. I'm open to sharing my phone records and have sent my emails. 

      Sincerely,

      **** ******

    • Initial Complaint

      Date:01/30/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      -Needing a periodic review on my senior neighbor for creation of an account with not following terms and conditions as setup as this: ***** (*****) ***** (if stolen identity from me) along with her full names with aliases: ***** Bejarano ***** (Age: 92) - ************** with zip code: *****, ***** *****, ***** ********, ***** ****** along with these two other names to hopefully justify: ********* ******** and ******* *******-******** (Geriatrics) in ** practice ************** showed making over $3,000 monthly -Showed up as a search result, evidenced through a search engine if ****** (missed a screenshot), a few years ago, but dropped as a search result -Can't have mediation, failed with legal teams, no client relationship ********** not walked in to discuss if that bank receiving money transfer A resolution for Salesforce.com, have the owner and get involved - compliance and legal team in *************, find the account and check for IP violation, etc.

      Business Response

      Date: 02/06/2025

      Dear BBB, 

      We are need of more information to look into this claim. The email address does not correspond to any Accounts in our system. May you please provide screenshots showing the charges made? We can then research internally to see if there have been charges, and cancel any fraudulent Accounts. 

      Thank You, 

      Salesforce Customer Success

    • Initial Complaint

      Date:12/29/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been trying to contact **** **********, my account representative, for a week and a half with no response. I am wondering if I can be assigned to a new person. *** ****** **** ************ ******* currently has a free Sales Force account and we are considering closing our current one to apply for the Sales Force Nonprofit platform. Our current platform has too many errors that we have been unable to solve, even after seeking support. We have applied for the new platform on **************, but our application is still pending. Our current username is ************************** and the new application I have submitted is under **********************************

      Business Response

      Date: 12/31/2024

      Dear BBB,

      We have reviewed the customer issue and there representative is working to modify their contract. This issue has been resolved.

       

      Thank you, Salesforce Customer Success

    • Initial Complaint

      Date:12/18/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      After a few weeks of calls and looking at different platforms for our online business we decided to go with salesforce.com and their platform called Salesforce Commerce Cloud. This decision was based on what they told us on sales calls about their platform and after answering many questions about our ******** it turns out, we paid nearly $23k to their developers (that they introduced us to) to get this platform up and running. After 3 months they still weren't able to get this to work. Part of the issue is their platform is based on software from 2010 called Demandware which was made in eastern ******. The specialists (not known to us until after we signed up) on the platform are all located overseas. Not a big deal, working with anyone from any country.The issue is it didn't work and no one could get it to work. We had various integrations called Shipstation, Avalara (for sales tax calculation and ***orting) and others that didn't mesh with ********** (even after their website lists them as supported integrations). When reaching out to Shipstation and Avalara they both said that integration WAS NOT supported and hadn't been for over a year. To get it to work, we had to subscribe to something for $199 a month as a work around. We tried it. It still didn't work.Long story short ********** said whatever they needed to, to get us to sign up for service. We cancelled service when we realized it wasn't going to work (after wasting a lot of money to get this to work). Any reasonable company would have said ok, sorry it didn't work out and move on. They said we were locked into a 5 year contract and had to pay them regardless - even though through no fault of our own we couldn't get it to work and weren't using the service. Complete and utter garbage. Our sales *** was **** ******* ************************* we intend to file a grievance with the department of consumer protection and are now receiving collections calls they outsourced. Thanks ***********

      Business Response

      Date: 12/31/2024

      Dear BBB, 

      We have reviewed the customer's issue. I have reached out to their Account Executive and Renewals Manager to review their complaint. I have also inquired assistance from our Bad Debt Escalations team for further assistance. 

      Thank You, Salesforce Customer Success

      Customer Answer

      Date: 01/06/2025

       
      Complaint: 22703532
      Please provide confirmation that we are not liable for any additional charges or fees and refund us what was paid to date. 

    Salesforce.com, Inc. is NOT a BBB Accredited Business.

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