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Business Profile

Bank

Wells Fargo

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bank.

Important information

Complaints

This profile includes complaints for Wells Fargo's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Wells Fargo has 4580 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Wells Fargo

      420 Montgomery St Fl 2 San Francisco, CA 94104-1207

    • Wells Fargo

      2040 Franklin St Oakland, CA 94612-2908

    • Wells Fargo

      464 California St Ste 100 San Francisco, CA 94104-1227

    • Wells Fargo

      2055 Chestnut St San Francisco, CA 94123-2701

    • Wells Fargo

      1298 E 14th St San Leandro, CA 94577-4548

    Customer Complaints Summary

    • 6,512 total complaints in the last 3 years.
    • 2,202 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/18/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is my formal request to address and resolve the unauthorized accounts that are currently listed on my credit report. These inaccurate entries have significantly impacted my FICO score, leading to a noticeable decline that has caused challenges in maintaining my financial standing. I am reaching out to your office with great urgency and respectfully requesting your assistance in rectifying this matter. WFBNA CARD ACCOUNT no.: ************ DATE OPEN: 02/01/2019 BALANCE: $2,132.00

      Business Response

      Date: 03/21/2025

      Please see attached bank response. 

    • Initial Complaint

      Date:03/18/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Commencing on or about January 14th 2024, I fell victim to a multi-layered scam operation which involved me making deposits for a total amount of ********* USD from my Wells Fargo account to fraudulent investment firm(s). When determining whats reasonable and fair, we should focus on the issue of liability; common queries include, but are not limited to, the following (i) whether Wells Fargo did not take notice of any rule, law, or regulation, and/or possibly missed any material elements of the relevant bylaws or codes of conduct, that may have prevented them from protecting my financial safety; (ii) whether by virtue of Wells Fargos custodianship over my funds or by its control over them, they owed a fiduciary duty to the me and if so, whether that duty was breached; (iii) whether Wells Fargo promoted the transaction(s) in question despite being aware of the nature of the transaction(s) in question (iv) whether Wells Fargo was in compliance with its own policies and procedures; (v) whether Wells Fargo owed duties to myself, what the scope of those duties was, and whether Wells Fargo did not uphold those duties; (vi) whether Wells Fargos conduct was unfair; and (vii) whether Wells Fargo has within its power the ability to, and should, compensate me for the harm that has befallen me.Upon identification of such unusual or suspicious activity, it is crucial that the relevant staff member adequately describe the factors making an activity or transaction suspicious, thoroughly depict the extent and nature of this activity, and properly communicate to the customer that such activity meets the relevant criteria of fraud. In providing its services to a customer, a ******************** institution is required by law to exercise the care and skill of a diligent, prudent banker.

      Business Response

      Date: 03/21/2025

      Please see attached bank response. 

    • Initial Complaint

      Date:03/18/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Filed a dispute for multiple charges. I was only credited for 1 charge. I called in to get it fixed and got tossed around and then hung up on when I asked for the call to be escalated to someone who can access my account without the claim number. I do not have the time to go back and forth any longer so I'm using the BBB to resolve this matter.

      Business Response

      Date: 03/28/2025

      Please see the attached Bank response. 

    • Initial Complaint

      Date:03/18/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      this bank cashed this money order which i need a refund for they are not officers of the bankruptcy court this is a scam i tried a complaint against ************* first that is why it is a little over a tear it was stamped not signed and i am sure they cashed other similar checks when they are not the bankruptcy court i got this address on line to mail the money order to before i realized it was a ****************** is asking something impossible to refund the money and that has been going on for at least 6 months i sent the paper they requested to the correct bankruptcy court and have not yet received a reply they were not expecting the money order so i do not know why ****************** asked me to do that i am 72 and cannot lose that money

      Business Response

      Date: 03/26/2025

      Please see the attached Bank response. 

    • Initial Complaint

      Date:03/18/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To Whom it may concern,This letter is to inform you that I recently received a copy of my credit report that your company publishes and after reviewing it I found a number of items on the report that are inaccurate. The accounts in question are listed below. Please send me copies of the documents that you have in your files as of this date that you used to verify the accuracy of the accounts listed below. COMPANY NAME: WFBNA CARD ACCT #: ***. ************ $7,813.00/$7,813.00 Under the Fair Credit Reporting Act, 15 U.S.C. 1681g I have the right to demand that you disclose to me all of the documents that you have recorded and retained in your file at the time of this request concerning the accounts that you are reporting in my credit report. Please dont respond to my request by saying that these accounts have been verified. Send me copies of the documents that you have in your files that were used to verify them. If you do not have any documentation in your files to verify the accuracy of these disputed accounts then please delete them immediately as required under Section 611(a)(5)(A)(i). By publishing these inaccurate and unverified items on my credit report and distributing them to 3rd parties you are damaging my reputation and credit worthiness.

      Business Response

      Date: 04/07/2025

      Please see attached bank response. 

    • Initial Complaint

      Date:03/18/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To Whom it may concern,This letter is to inform you that I recently received a copy of my credit report that your company publishes and after reviewing it I found a number of items on the report that are inaccurate. The accounts in question are listed below. Please send me copies of the documents that you have in your files as of this date that you used to verify the accuracy of the accounts listed below. COMPANY NAME: WFBNA CARD ACCT #: ***. **************** $0.00/$3,252.00 Under the Fair Credit Reporting Act, 15 U.S.C. 1681g I have the right to demand that you disclose to me all of the documents that you have recorded and retained in your file at the time of this request concerning the accounts that you are reporting in my credit report. Please dont respond to my request by saying that these accounts have been verified. Send me copies of the documents that you have in your files that were used to verify them. If you do not have any documentation in your files to verify the accuracy of these disputed accounts then please delete them immediately as required under Section 611(a)(5)(A)(i). By publishing these inaccurate and unverified items on my credit report and distributing them to 3rd parties you are damaging my reputation and credit worthiness.

      Business Response

      Date: 04/09/2025

      Please see the attached Bank response

    • Initial Complaint

      Date:03/18/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The following transactions were not authorized on my debit card 6/21/24 -$8.00 7/19/24 $8.00 8/23/24 $8.00 9/25/$24 $8.00 10/22/24 $8.00 12/20/24 $8.00 1/22/25 $8.00

      Business Response

      Date: 03/21/2025

      Please see the attached Bank response. 

    • Initial Complaint

      Date:03/17/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was sent am unverifiable check

      Business Response

      Date: 03/28/2025

      Please see the attached Bank response.

    • Initial Complaint

      Date:03/17/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On the 11th. Went to Wells Fargo to get my cash out my agent was ******. ******** vice President. Was told they moved it to **********. She said she called me twice. To call her back. What was the point of calling her back. She did not say if u dont call moving to everything bro *********** 35 miles a ay. I am 71. Dont drive far. Asked her to move my money back to ***********. Very nasty. She said she said no. U did not call me back. Seems very controlling. To m. This is my money. If she had left a message I am moving your money. Would have called back. Who ever the president is. I need him to know what happened. No one touches my money without my permission. 70 miles round trip. I have been with them. At least 30 yrs. Send a letter. Say what u are planning on doing. Discusting how she talked me. I am surprised she was not laughing as controlling she was. I am not going to just move my money. Without reporting this. Called 2 times. Just call me back. If I I was planning on selling a stock I would have. Did she make money for moving it. ? President of the company. Needs to be informed. What she did did and how I was treated. Funny got my tax paper fir income tax. Said I made a dollar. Really. Need an audit. Of my cash in acct. since I have not not taken any cash out in yrs. ** for your help. This was moved innnov. All my stocks and cash 24. I saw her on the 11th 25.

      Business Response

      Date: 03/26/2025

      Please see the attached Bank response.      

      Customer Answer

      Date: 04/02/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******* *****

    • Initial Complaint

      Date:03/17/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Complaint taken in dictation by H363137**3238313831H rep ** 03/17/25 On the 4th of this month I made a mistake on bill pay, I sent $400.35 and I stop the transaction immediately. And I called them the next day to explain what happened, they told me they have to investigate it and it will take 10 days, and I said why it should take so long when I know I made the mistake. So I called back after 3 or 4 days and nothing had happened, then I called on the 10th day nothing has happened. Then when I called today they transferred me to multiple people and then they said your not able to stop a payment on a bank issue check electronically and no one said that to me until today and I talk to 5-6 people and they never said that, and now there saying I have to wait another 10 days to receive my $400. I asked them if they can go back and listen to the recording and they said they don&#**;t have access.

      Business Response

      Date: 04/01/2025

      Please see the attached Bank response. 

    Wells Fargo is NOT a BBB Accredited Business.

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